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Digital Government and Services (CA0067)



Action Plan: Canada Action Plan 2018-2020

Action Plan Cycle: 2018

Status: Active


Lead Institution: Employment and Social Development Canada (ESDC); Canada School of Public Service (CSPS); Library and Archives Canada (LAC); Privy Council Office (PCO); Statistics Canada (StatCan); Innovation Science and Economic Development Canada (ISED); Treasury Board of Canada Secretariat (TBS); other departments and agencies across the Government of Canada

Support Institution(s): NA

Policy Areas

Automated Decision-Making, Capacity Building, Data Stewardship and Privacy, Digital Governance, E-Government, Legislation & Regulation, Public Participation, Science & Technology

IRM Review

IRM Report: Pending IRM Review

Starred: Pending IRM Review

Early Results: Pending IRM Review

Design i

Verifiable: Yes

Relevant to OGP Values: Access to Information , Civic Participation

Potential Impact:

Implementation i

Completion: Pending IRM Review


Digital government and services
Issue to be addressed
The Government of Canada is going digital, and that means we need to fundamentally change
the way we work. We want our investments in digital government to make Canadians’ lives
better, and we want the benefits of digital government to reach as many people as possible. To
achieve this goal, we need to follow the principles of transparency, accountability, and
accessibility in implementing new and evolving government digital technologies and services.
The Government of Canada will apply the principles of openness to its digital services, allowing
it to meet evolving user expectations while enhancing transparency and inclusion. We will:
• develop a Government of Canada digital policy and data strategy roadmap for the
federal public service
• engage with Canadians on what digital and data transformation means for them
• create a performance dashboard to track service to Canadians
• publish analytics on website traffic
• prioritize open source code in developing digital solutions
• improve transparency and awareness of the Government’s use of artificial intelligence
Lead department(s)
Employment and Social Development Canada (ESDC); Canada School of Public Service (CSPS);
Library and Archives Canada (LAC); Privy Council Office (PCO); Statistics Canada (StatCan);
Innovation Science and Economic Development Canada (ISED); Treasury Board of Canada
Secretariat (TBS); other departments and agencies across the Government of Canada
What will we do? How we will know we succeeded? What is our
4.1 Create a digital policy for
the Government of Canada
Canadians are engaged on the
development of a Treasury Board digital
policy. Public input is solicited and
accepted via online platforms
June 2019
What will we do? How we will know we succeeded? What is our
Input received is included in a summary
report to be released publicly
November 2018
A Treasury Board digital policy is
published. The policy will integrate
requirements with respect to service,
information technology, information
management and data, as well as
components of cybersecurity
June 2019
4.2 Develop a data strategy
roadmap for the federal public
A data strategy roadmap is developed for
the federal public service to strengthen
the government’s management and use
of data for decision-making. The strategy
• foster trust in the government’s data
• demonstrate to Canadians that the
government uses data for decisions
that can improve their lives
December 2018
4.3 Engage with Canadians on
what digital and data
transformation means for
business, civil society, and
Canadians are informed and engaged,
offering bold ideas through online forums
and at least 25 in-person events
Feedback from diverse stakeholders helps
to inform future policy work
December 2018
4.4 Create a performance
dashboard to track service to
Data on service delivery performance for
all major service departments is collected
and published via a dashboard on
The dashboard indicates which services
are available online, and specifies service
December 2019

6. For more information, see the website for Canada’s National Digital and Data Consultations.
What will we do? How we will know we succeeded? What is our
standards, fees, volumetric data, and
performance results
4.5 Publish analytics on website traffic in a
timely manner, in the spirit of
sites like
As a first phase, analytics are
understandable and available and for
public review for the top pages on the site and key service portals
June 2019
4.6 Prioritize open source code
in development and
procurement of digital
Code for all new projects presented to
the Enterprise Architecture Review Board
(EARB) is publicly released within
6 months of launch, or a justification is
March 2019
Guidance is provided to departments on
how to remove barriers for developers by
publishing source code under open
Guidance is provided to departments on
the use of open standards
A business case for Open Source is
September 2018
A registry of open source code and open
source software is established to provide
consolidated access to government open
source resources
September 2018
Source code used in LAC’s Co-Lab
crowdsourcing tool is opened up and
available publicly for other institutions to
March 2019
An open source day event is organized September 2018
What will we do? How we will know we succeeded? What is our
4.7 Improve transparency and
awareness of artificial
intelligence (AI) supported
public services
AI supply arrangements and other
procurement vehicles are available to
support departments in experimentation
and innovation
September 2018
A Treasury Board directive on decision
support systems is developed to set rules
on how departments can use AI ethically
to make decisions
January 2019
An algorithmic impact assessment tool is
available to help institutions better
understand and mitigate the risks
associated with automated
decision-making systems
July 2019
An international conference on AI is
hosted by Canada in fall 2018. The
Summit will focus on themes of the G7
Statement on AI, in particular, enabling
environments that facilitate responsible
adoption of AI
December 2018
Through the CSPS Digital Academy, an AI
curriculum is established at the Canada
School of Public Service to help build
literacy on AI among federal public
servants. Curriculum will support the data
analyst community, raise awareness of AI
supported public services across the
government, and help to reach common
nomenclature aligned with existing best
January 2019
Workshops, conferences, and AI days are
organized to increase awareness and
assist public service to skill-up on AI and
other emerging technologies. Where
possible, events will be open to other
sectors and to the public


  1. User-Friendly Open Government

    CA0064, 2018, Access to Information

  2. Financial Transparency and Accountability

    CA0065, 2018, Access to Information

  3. Corporate Transparency

    CA0066, 2018, Anti-Corruption

  4. Digital Government and Services

    CA0067, 2018, Automated Decision-Making

  5. Open Science

    CA0068, 2018, Access to Information

  6. Healthy Democracy

    CA0069, 2018, Anti-Corruption

  7. Access to Information

    CA0070, 2018, Access to Information

  8. Feminist and Inclusive Dialogue

    CA0071, 2018, Capacity Building

  9. Reconciliation and Open Government

    CA0072, 2018, Access to Information

  10. Open Government Community

    CA0073, 2018, Access to Information

  11. Enhance Access to Information

    CA0042, 2016, Access to Information

  12. Streamline Requests for Personal Information

    CA0043, 2016, E-Government

  13. Expand and Improve Open Data

    CA0044, 2016, Access to Information

  14. Provide and Preserve Open Information

    CA0045, 2016, E-Government

  15. Define an Approach for Measuring Open Government Performance

    CA0046, 2016, Capacity Building

  16. Develop Open Government Skills Across the Federal Public Service

    CA0047, 2016, Access to Information

  17. Embed Transparency Requirements in the Federal Service Strategy

    CA0048, 2016, Capacity Building

  18. Enhance Access to Culture & Heritage Collections

    CA0049, 2016, Capacity Building

  19. Enhance Openness of Information on Government Spending and Procurement

    CA0050, 2016, Capacity Building

  20. Increase Transparency of Budget and Other Department of Finance Information

    CA0051, 2016, Capacity Building

  21. Starred commitment Increase Transparency of Grants and Contributions Funding

    CA0052, 2016, Capacity Building

  22. Improve Public Information on Canadian Corporations

    CA0053, 2016, E-Government

  23. Increase the Availability and Usability of Geospatial Data

    CA0054, 2016, Access to Information

  24. Increase Openness of Federal Science Activities (Open Science)

    CA0055, 2016, Capacity Building

  25. Stimulate Innovation through Canada’s Open Data Exchange (ODX)

    CA0056, 2016, Access to Information

  26. Align Open Data Across Canada (Open Data Canada)

    CA0057, 2016, Access to Information

  27. Implement the Extractives Sector Transparency Measures Act

    CA0058, 2016, Anti-Corruption

  28. Support Openness and Transparency Initiatives Around the World

    CA0059, 2016, Access to Information

  29. Engage Civil Society on Open Government

    CA0060, 2016, Public Participation

  30. Enable Open Dialogue and Open Policy Making

    CA0061, 2016, Capacity Building

  31. Promote Open Government Globally

    CA0062, 2016, Access to Information

  32. Engage Canadians to Improve Key Canada Revenue Agency Services

    CA0063, 2016, Access to Information

  33. Implement Directive on Open Government

    CA0030, 2014, Access to Information

  34. Starred commitment Open Data Canada

    CA0031, 2014, Access to Information

  35. Canadian Open Data Exchange (ODX)

    CA0032, 2014, Access to Information

  36. Open Data for Development

    CA0033, 2014, Access to Information

  37. Open Data Core Commitment

    CA0034, 2014, Access to Information

  38. Starred commitment Open Science

    CA0035, 2014, Public Participation

  39. Starred commitment Mandatory Reporting on Extractives

    CA0036, 2014, Anti-Corruption

  40. Open Contracting

    CA0037, 2014, Anti-Corruption

  41. Open Information on Budgets and Expenditures

    CA0038, 2014, Fiscal Openness

  42. Digital Literacy

    CA0039, 2014, Capacity Building

  43. Open Information Core Commitment

    CA0040, 2014, Access to Information

  44. Consulting Canadians

    CA0041, 2014, Marginalized Communities

  45. Starred commitment International Aid Transparency Initiative: Publish Plan to Make CIDA Activities Available and Accessible

    CA0010, 2012, Aid

  46. International Aid Transparency Initiative: Implement Plan

    CA0011, 2012, Aid

  47. Opening Government of Canada Records: Increase Access to Archived Federal Documents at Library and Archives Canada

    CA0012, 2012, Records Management

  48. Opening Government of Canada Records: Issue New Mandatory Policy on Document Classification

    CA0013, 2012, Records Management

  49. Opening Government of Canada Records: Make Classified Information Available Online

    CA0014, 2012, E-Government

  50. GCDOCS: Deploy Wave One of Electronic Record and Document Management Solution

    CA0015, 2012, E-Government

  51. GCDOCS: Deploy Across Federal Government

    CA0016, 2012, E-Government

  52. GCWEB: Develop Consolidated Web Presence

    CA0017, 2012, E-Government

  53. GCWEB: Implement New Platform

    CA0018, 2012, E-Government

  54. Data.Gc.Ca: Expand Number of Datasets Available

    CA0019, 2012, Access to Information

  55. Data.Gc.Ca: Implement Data.Gc.Ca Portal

    CA0020, 2012, Access to Information

  56. Data.Gc.Ca: Improve Standardization of Data

    CA0021, 2012, Access to Information

  57. Government of Canada Resource Management Data: Publish Resource Management and Performance Data

    CA0022, 2012, Access to Information

  58. Government of Canada Resource Management Data: Enhance Search and Data Tools

    CA0023, 2012, Access to Information

  59. Consulting Canadians: Develop New Platform for Consultation

    CA0024, 2012, E-Government

  60. Consulting Canadians: Develop Standard Approach to Use of Social Media

    CA0025, 2012, E-Government

  61. Consulting Canadians: Pilot a Crowdsourcing Initiative

    CA0026, 2012, E-Government

  62. Consulting Canadians: Enable Use of Common Online Tools

    CA0027, 2012, E-Government

  63. Open Regulation: Federal Regulators to Post Forward Regulatory Plans

    CA0028, 2012, Legislation & Regulation

  64. Open Regulation: Simplify Engagement Activities

    CA0029, 2012, Legislation & Regulation

  65. Open Government Directive: Issue Directive on Open Government

    CA0001, 2012, E-Government

  66. Open Government Directive: Implement Directive on Open Government

    CA0002, 2012, E-Government

  67. Starred commitment Open Government Licence: Issue Open Government Licence

    CA0003, 2012, Legislation & Regulation

  68. Starred commitment Open Government Licence: Adopt Open Government Licence

    CA0004, 2012,

  69. Modernising Administration of Access to Information: Pilot of Online Request and Payment Service

    CA0005, 2012, Access to Information

  70. Modernising Administration of Access to Information: Implement ATI Solution

    CA0006, 2012, Access to Information

  71. Modernising Administration of Access to Information: Make Completed ATI Request Summaries Searchable

    CA0007, 2012, Access to Information

  72. Virtual Library: Begin Design of Virtual Library

    CA0008, 2012, E-Government

  73. Virtual Library: Launch Virtual Library

    CA0009, 2012, E-Government

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