Complaint System for Environment (ID0102)
Overview
At-a-Glance
Action Plan: Indonesia Action Plan 2018-2020
Action Plan Cycle: 2018
Status: Active
Institutions
Lead Institution: Ministry of Environment and Forestry (MEF)
Support Institution(s): 1. Ministry of Administrative and Bureaucratic Reform 2. Ombudsman RI, Indonesian Centre for Environmental Law (ICEL)
Policy Areas
E-Government, Extractive Industries, Public Participation, Public Service Delivery, Sustainable Development GoalsDescription
January 2019 - December 2020
Commitment Description
Lead implementing
agency/actor
Ministry of Environment and Forestry (MEF)
Society always becomes the victim of the impact of
pollution and/or environmental damage caused by
business or other activities. And to respond to the
impact, the central government has made a complaint
and reporting portal for an environmental issue.
Through LAPOR!-SP4N, people can submit their
complaints on the environmental issue. Furthermore,
MEF has also prepared complaint management
system through the implementation of Minister of
Environment and Forestry Regulation Number
22/2017 on Procedures for Managing Complaints of
Alleged Pollution and/or Environmental Damage
and/or Deforestation.
Moreover, complaint management system in MEF is
managed by three directorates which are The
Directorate General of Law Enforcement, The
Directorate Complaint Management, Supervision,
Administration Sanction, and The General
Inspectorate. These three platforms have not been
integrated yet. In result, it causes people to make a
complaint to the right administrator. For this reason,
integration within MEF to create qualified, transparent
and participatory complaint management system is
needed.
Previously, the commitment related to complaining
about the environment was also written in Open
Government Indonesia Action Plan 2016-2017. The
commitment included integration of MEF complaint
platform with LAPOR!-SP4N. However, it did not
reach the target due to integration technicality and
existed regulation. Considering that, in 2018-2020 the
commitment will be more focused on organizing an
internal complaint in MEF to have a single reference
complaint system
What is the public problem that
the commitment will address?
There are three complaint portals for environmental
issues in MEF. This commitment targets the
optimization of the role of LAPOR! by issuing a
General Secretary Decree Letter regarding the LAPOR
management team within the MEF. In addition, to
provide a clear path, in this commitment also issued a
Standard Operating Procedure (SOP) of single
reference Complaint System in the environmental and forestry area. Moreover, single reference complaint
management commitment will ease people to make a
complaint. It will also accelerate the management
process in handling complaints and cut the
coordination process as all directorates could access
the report.
Complain report and participatory engagement in
monitoring mechanism for environmental are expected
to assist by MEF. In addition to people’s needs, MEF
can also monitor the performance of complaints
management, supervision, and environmental law
enforcement carried out by environmental agencies
under the ministry.
There are two directions of strategy to achieve this
commitment, first, is through improving management
rules related to environmental complaints. The SOP is
as a base to strengthen and as a guarantee of legal
certainty to carry out the complaints. Furthermore,
improvement and strengthening the mechanism and
online information system are needed to increase civic
participation in environmental protection and
maintenance.
How will the commitment
contribute to solve the public
The existence of a complaint and/or monitoring
information system opens more information about the
status of complaints and/or supervision management
carried out by the Ministry of Environment and its
agencies.
This information system allows the public to submit
reliable criticism in the management of complaints and
the supervision carried out that is not in accordance
with the applicable mechanism, including the time
period and the methodology. This can encourage
people participation in environmental issues.
This system also allows MEF to monitor the agencies
in order to manage complaints and supervision with
the same standards and avoid double management of
complaints or supervision.
In addition to that, it allows MEF to conduct second line
inspection and second line enforcement more
effective. Thus, it will encourage the transparency and
accountability of MEF's performance.
This system will also be integrated into the revision of
the Complaints Management Regulation and
Complaints Supervision Regulation which at the same
time are being developed.
Why is this commitment relevant
to OGP values?
The commitment is in line with the effort of Sustainable
Development Goals (SDGs), an international agenda
to create inclusive and transparent development.
Especially in No. 16 on Peace, Justice, and Strong
Institutions. In addition, this commitment also
intersects with SDG No. 12 on responsible consumption and production, and No. 13 on climate
action.
This commitment also becomes MEF’s achievement in
UN Framework Convention on Climate Change
(UNFCCC) under the provisions of the Paris
Agreement on climate change through Transparency
Framework. This achievement also becomes part of
The Project for Advancing Climate Transparency
(PACT), a consortium that supports the design and
development of transparency effectiveness and
accountability in the environmental reports.
Milestone Activity with a verifiable
deliverable
Start Date: End Date:
1. The issuance of General
Secretary Decree Letter regarding
the LAPOR management team
within the MEF.
June 2019 December 2019
2. Formulation of SOP used as a
single reference for complaint
handling mechanism within MEF
March 2020 December 2020
Contact information
Other Actors
Involved
State actors
involved
1. Ministry of Administrative and Bureaucratic
Reform
2. Ombudsman RI
CSOs, private
sector, multilaterals,
working groups
Indonesian Centre for Environmental Law (ICEL)
Commitments
-
Extractives Data Management
ID0092, 2018, Beneficial Ownership
-
Transparency and Participation in Health Data
ID0093, 2018, E-Government
-
Public Service Data
ID0094, 2018, E-Government
-
Participatory Education Budget
ID0095, 2018, Capacity Building
-
Participatory Village Government Planning
ID0096, 2018, Capacity Building
-
Civic Participation in E-Legislation Portal
ID0097, 2018, E-Government
-
Election Data Openness
ID0098, 2018, E-Government
-
Health Service Data
ID0099, 2018, E-Government
-
Public Consultation Reform
ID0100, 2018, Capacity Building
-
LAPOR!-SP4N Quality Improvements
ID0101, 2018, Capacity Building
-
Complaint System for Environment
ID0102, 2018, E-Government
-
Government Procurement Transparency
ID0103, 2018, Capacity Building
-
Strenthening Open Data
ID0104, 2018, E-Government
-
Improvements to Legal Aid
ID0105, 2018, Capacity Building
-
Open Government Strategic Plan
ID0047, 2016, OGP
-
Public Agency Consultation Guidlines
ID0048, 2016, Capacity Building
-
Good Governance Manual and Public Consultations to Reach SDGs
ID0049, 2016, Capacity Building
-
Geospatial Information Management
ID0050, 2016, Capacity Building
-
Monitoring Public Services by Ombudsman
ID0051, 2016, E-Government
-
Ombudsman Overseeing Public Services
ID0052, 2016, Public Service Delivery
-
Public Services at Ministry of Education and Culture
ID0053, 2016, Capacity Building
-
Public Services at Ministry of Religious Affairs
ID0054, 2016, Public Service Delivery
-
Development of LAPOR into SP4N
ID0055, 2016, Capacity Building
-
Public Complaints Administration Integration into LAPOR!-SP4N
ID0056, 2016, Capacity Building
-
LAPOR!- SP4N as Citizen Aspiration and Complaints Platform
ID0057, 2016, Capacity Building
-
1 Million Complaints Via LAPOR! by 2016
ID0058, 2016, E-Government
-
LAPOR! Public Accountability
ID0059, 2016, Public Participation
-
Interconnectivity of SOEs to LAPOR!
ID0060, 2016, Capacity Building
-
Environment and Forrest Sector Public Complaints
ID0061, 2016, E-Government
-
Strengthened Village Governance
ID0062, 2016, Capacity Building
-
Public Information Disclosure Through Ministry of Health
ID0063, 2016, E-Government
-
Public Information Disclosure Through Ministry of Education and Culture
ID0064, 2016, E-Government
-
Public Information Disclosure Through Ministry of Research Technology and Higher Education
ID0065, 2016, E-Government
-
Public Information Disclosure at Higher Education Institutions
ID0066, 2016, E-Government
-
Budget Transparency Information System
ID0067, 2016, E-Government
-
Inter Agency Data Governance
ID0068, 2016, Capacity Building
-
Open Data Implementation
ID0069, 2016, Capacity Building
-
Public Complaints Channels
ID0070, 2016, Capacity Building
-
Information Disclosure at Village Levels
ID0071, 2016, E-Government
-
Increase in Number of Open Data
ID0072, 2016, E-Government
-
Improved Public Services
ID0073, 2016, Capacity Building
-
Transparency in the Regional Government Budget System
ID0074, 2016, E-Government
-
Procurement Disclosure in Bandung
ID0075, 2016, E-Government
-
Enhancing the LAPOR! Application
ID0076, 2016, E-Government
-
Public Complaints Services in the City of Bandung
ID0077, 2016, Public Participation
-
Information Disclosure on Citizens’ Proposals to DPRD
ID0078, 2016, E-Government
-
Greater Public Participation in Disseminating Development Information
ID0079, 2016, Education
-
"One Data Indonesia” in Semarang.
ID0080, 2016, Legislation & Regulation
-
One Data Basis for Semarang
ID0081, 2016, Capacity Building
-
Enhanced Public Information Disclosure
ID0082, 2016, E-Government
-
Public Monitoring of Services in Semarang
ID0083, 2016, Capacity Building
-
Access to Information on DPRD
ID0084, 2016, Capacity Building
-
Data Governance of DPRD
ID0085, 2016, Fiscal Transparency
-
Infrastructure for Fublic Information Disclosure
ID0086, 2016, Capacity Building
-
Public Information Communications Strategy
ID0087, 2016, Subnational
-
Information Through Jakarta.Go.Id Portal
ID0088, 2016, Capacity Building
-
Public Services Complaint Channel
ID0089, 2016, Public Participation
-
Strengthening of Data Governance
ID0090, 2016, E-Government
-
Public Participation in Development Planning
ID0091, 2016, E-Government
-
Strengthening Transparency Infrastructure of Public Bodies
ID0028, 2014, Public Service Delivery
-
Strengthening Infrastructure of Central and Local Information Commission
ID0029, 2014, Capacity Building
-
Strengthening Institutional and Human Resources Infrastructure for Public Services
ID0030, 2014, Public Participation
-
Improve Quality of Openness in Health Services
ID0031, 2014, Health
-
Improve Quality of Openness in Education Services
ID0032, 2014, E-Government
-
Accelerate Open and Good Governance Practices in Law Enforcement
ID0033, 2014, E-Government
-
Accelerate Open and Good Governance Practices in Goods and Services Procurement
ID0034, 2014, Open Contracting and Procurement
-
Accelerate Open and Good Governance Practices in Business Development and Investment Sector
ID0035, 2014, Capacity Building
-
Accelerate Open and Good Governance Practices in Land Affairs
ID0036, 2014, Land & Spatial Planning
-
Accelerate Open and Good Governance Practices in Management of Migrant Workers
ID0037, 2014, Citizenship and Immigration
-
Accelerate Open and Good Governance Practices in Hajj Management
ID0038, 2014, Public Service Delivery
-
Accelerate Open and Good Governance Practices in Natural Resources Management
ID0039, 2014, Environment and Climate
-
Improve Public Participation in Development Planning
ID0040, 2014, E-Government
-
Improve Public Participation in House of Representative and Regional Representative Council
ID0041, 2014, Legislature
-
Improve Public Participation in Environmental Preservation
ID0042, 2014, Environment and Climate
-
Community Empowerment to Handle Poor Society and People with Disabilities and Special Needs
ID0043, 2014, Health
-
Community Empowerment to Support Environmental Sustainability
ID0044, 2014, Environment and Climate
-
Community Empowerment to Strengthen Agriculture Sector
ID0045, 2014, Capacity Building
-
Community Empowerment to Develop Creative Sector
ID0046, 2014, E-Government
-
Motor Vehicle Services
ID0013, 2013, Infrastructure & Transport
-
Public School Funding
ID0014, 2013, Anti-Corruption Institutions
-
Hajj Services: Ministry of Religious Affairs
ID0015, 2013, Anti-Corruption Institutions
-
Marriage Services: Office of Religious Affairs
ID0016, 2013, Public Service Delivery
-
Toll Roads
ID0017, 2013, Public Service Delivery
-
Land Affairs Transparency
ID0018, 2013, E-Government
-
Forest Management
ID0019, 2013, E-Government
-
Transparency and Accountability in Natural Resources Management Activity
ID0020, 2013, E-Government
-
Oil, Gas, and Mining Revenue Transparency
ID0021, 2013, Extractive Industries
-
Appointments of Information and Documentation Management Officials (PPID) in National Agencies and Enactments of their Standard Operating Procedure
ID0022, 2013, Public Service Delivery
-
Formulation of a Working Plan and a Well-Operated Tracking System for Business/Investment Licensing Servies in 10 Provinces and 10 Regencies/Cities
ID0023, 2013, E-Government
-
Encouraging the Acceleration of the Operational Formation for Information Services in Local Government through the Formation of Local Government's PPID and its Tools
ID0024, 2013, Public Service Delivery
-
Encouraging Comprehensive Implementation of Open Government in Pilot Province/Regency/City
ID0025, 2013, OGP
-
Integration of Performance-Based Budgeting
ID0026, 2013, Fiscal Transparency
-
Ensuring the Publication of Budget Plan (RKA/DIPA)
ID0027, 2013, Fiscal Transparency
-
Poverty Reduction
ID0001, 2011, E-Government
-
Education Subsidies
ID0002, 2011, Education
-
Health Subsidies
ID0003, 2011, Health
-
Police
ID0004, 2011, E-Government
-
High Corruption Risk
ID0005, 2011, E-Government
-
Civil Service Recruitment
ID0006, 2011, Capacity Building
-
Land Administration
ID0007, 2011, E-Government
-
National Budget Information
ID0008, 2011, Audits and Controls
-
District Budget Information
ID0009, 2011, Fiscal Transparency
-
e-Procurement
ID0010, 2011, E-Government
-
One-Map Portal
ID0011, 2011, E-Government
-
Environmental Openness
ID0012, 2011, Environment and Climate