Complaints and Grievances Related to Violations Committed Against Citizen (JO0057)
Overview
At-a-Glance
Action Plan: Jordan Third National Action Plan 2016-2018
Action Plan Cycle: 2016
Status:
Institutions
Lead Institution: The Integrity and Anti-Corruption Commission, the Human Rights Coordinator at the Prime Ministry
Support Institution(s): NA
Policy Areas
Access to Justice, Justice, Policing & Corrections, Public ParticipationIRM Review
IRM Report: Jordan End-of-Term Report 2016-2018
Early Results: Did Not Change
Design i
Verifiable: Yes
Relevant to OGP Values: Yes
Ambition (see definition): Low
Implementation i
Description
Status quo or problem addressed by the commitment: This commitment addresses the number and diversity of mechanisms that should receive and follow up on citizen complaints. The drafters of the National Human Rights Plan realized the scope of problems that may stem from the diversity of mechanisms. The plan calls for the establishment of an electronic database, which contains all complaints registered in Jordan. At the same time, the commitment seeks to raise the level of seriousness in receiving and following up on complaints, in addition to activating accountability options including judicial accountability when necessary. Main objective: Make the complaints and grievances mechanism more available to citizens in a more effective and organized fashion. Brief description of commitment: Establish a unified electronic citizen complaints database, which citizens can use to follow on the actions taken regarding such complaints at all stages, maintaining gender equality in the use and administration of this system. OGP challenge addressed by the commitment: Increase public credibility, combat corruption and promote public morals. Relevance: This commitment is related to intensifying the principle of accountability in public institutions’ practices, by allowing public oversight of the complaint and grievance procedures of the general government body. Ambition: The Government of Jordan has ambitions to establish grievance mechanisms to deal with complaints in a serious manner, as part of a broader framework for accountability, through connecting the review of such complaints with serious administrative and judicial follow-up. The Government also hopes that the procedures applied under this commitment will support the functions of the public and governmental monitoring bodies, and build the bridges of communication between these bodies and the public.
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