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M-Government (MT0013)



Action Plan: Malta Action Plan 2018-2020

Action Plan Cycle: 2018

Status: Active


Lead Institution: Agency

Support Institution(s): NA

Policy Areas

E-Government, Public Service Delivery

IRM Review

IRM Report: Pending IRM Review

Starred: Pending IRM Review

Early Results: Pending IRM Review

Design i

Verifiable: Pending IRM Review

Relevant to OGP Values: Not Relevant

Potential Impact: Pending IRM Review

Implementation i

Completion: Pending IRM Review


Bridging the Gap through M-Government – Commitment Number 1
January 2019 – December 2020
Lead implementing
Servizz.Gov Agency
Commitment description
What is the public
problem that the
commitment will
This Commitment will address the notion of accessibility of
government services. It will increase accessibility of important
government services and thus offer an alternative method on how
to reach such a service. Accessibility is an important element in
providing services to communities even considering the rise during
the last years in electronic devices including smartphones.
What is the
The Commitment focuses on the development of new mobile
applications in a manner that renders government services more
accessible, easier to understand by the public.
How will the commitment
contribute to solve the
public problem?
The Commitment will enable societies to connect with government
services that they will need to access. This will be provided in an
alternative manner and considered the fastest manner to date to
access services in general, given that electronic devices have
become an integral part of societies.
Why is this commitment
relevant to OGP values?
This Commitment is aimed at disclosing information traditionally
available only at certain Offices. This is certainly an improvement in
the quality of the services provided through increased accessibility
of government services. This is because this Commitment aims at
enabling the public to access different government services in a
simpler and more convenient access. The improvement in
accessibility will apart from facilitating people’s lives, societies will
be encourages to actively participate by making better use of such
services. In this way, the Government is also acting in a proactive
manner in the sense that through such initiatives, it is making sure
that advances in technology are made available to the public. This
also fosters ground for “open government” concept, responsivity
and this accountability is increased.
Additional information
Malta Digital Strategy 2014-2020 Milestone Activity with a
verifiable deliverable
Start Date: End Date:
Mobile Services: the
continuation of the
ongoing process of
introducing new mobile
applications in order that
there will be a wider
access to services.
January 2019 December 2020
Contact information
Name of responsible
person from
implementing agency
Mr. Winston Pirotta
Servizz.Gov Agency
Title, Department CEO Servizz.Gov
Email and Phone 356 22001336

Malta's Commitments

  1. M-Government

    MT0013, 2018, E-Government

  2. Integration of Maltese Islands

    MT0014, 2018, Capacity Building

  3. Investing in Technology

    MT0015, 2018, Capacity Building

  4. Industrial and Employment Relations Improvements

    MT0016, 2018, Capacity Building

  5. Strengthening Commission for Domestic Violence

    MT0017, 2018, Capacity Building

  6. Participation of Women in the Public Service

    MT0008, 2015, Capacity Building

  7. Public Servant Knowledge Sharing

    MT0009, 2015, Capacity Building

  8. e-Services Online

    MT0010, 2015, E-Government

  9. Public Access to Information

    MT0011, 2015, E-Government

  10. Social Dialogue

    MT0012, 2015, Capacity Building

  11. Having Cleaner Beaches

    MT0001, 2012, Environment and Climate

  12. Construction of Safer Roads

    MT0002, 2012, Infrastructure & Transport

  13. Environment

    MT0003, 2012, Environment and Climate

  14. Transparency in Public Spending

    MT0004, 2012, Oversight of Budget/Fiscal Policies

  15. Taxation and Benefits Abuses

    MT0005, 2012, Oversight of Budget/Fiscal Policies

  16. Procurement

    MT0006, 2012, Open Contracting and Procurement

  17. One-Stop Shop for Citizens

    MT0007, 2012, Public Service Delivery