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Industrial and Employment Relations Improvements (MT0016)



Action Plan: Malta Action Plan 2018-2020

Action Plan Cycle: 2018

Status: Active


Lead Institution: Department for Industrial and Employment Relations

Support Institution(s): NA

Policy Areas

Capacity Building, E-Government, Public Service Delivery

IRM Review

IRM Report: Pending IRM Review

Starred: Pending IRM Review

Early Results: Pending IRM Review

Design i

Verifiable: Pending IRM Review

Relevant to OGP Values: Not Relevant

Potential Impact: Pending IRM Review

Implementation i

Completion: Pending IRM Review


Upgrades in the Department for Industrial and Employment Relations –
Commitment Number 4
January 2019 – December 2020
Lead implementing agency/actor Department for Industrial and Employment Relations
Commitment description
What is the public problem that the
commitment will address?
The Department for Industrial and Employment
Relations was enacted to protect the interests of parties
in employment contracts while actively promoting a
healthy employment relationship in a spirit of social
partnership, and to contribute towards stable industrial
relations. This Commitment seeks to address an
improvement in the quality of services provided to people
who look for the Department’s help or advice in
employment relations.
What is the commitment? This Commitment will focus to reform the modus
operandi of the Department through three pillars being;
an improved IT system, refurbishment of the premises
and implementation of a Quality Service Charter.
How will the commitment contribute
to solve the public problem?
Through this Commitment, quality of customer service
will increase given that the efficiency and the
effectiveness of the Department will be targeted in this
Commitment. This Commitment is addressing quality
through being more customer responsive by focusing on
customer’s needs.
Why is this commitment relevant to
OGP values?
• Accessibility will increase through refurbished
offices. This will see also the introduction of
private dedicated spaces, previously unavailable,
for employees wishing to approach the
Department for advice or to open a case in
matters concerning conditions of employment.
• Accessibility will also be increased through the
alliance of the Department with Servizz.Gov.
• Accountability will also increase, as the Quality
Service Charter will set standards including
timelines in which services will be expected to be
delivered. This information will also be available
to the general public.
Additional information • Department for Industrial and Employment
Relations website:
Milestone Activity with a verifiable
Start Date: End Date:
Refirbishment of the DIER offices
in 108 Melita Street Valletta.
Jan 2019 Dec 2020
Training of Servizz.Gov Officer for
the integration of DIER services
with Servizz.Gov.
Jan 2019 Dec 2020
Implementation of the Quality
Service Charter.
Jan 2019 Dec 2020
Continuance of upgrading the
internal IT system (DIERS) used by
DIER Officers.
Jan 2019 Dec 2020
Contact information
Name of responsible person from
implementing agency
Diane Vella Muscat
Title, Department Senior Manager
Office of the Permanente Secretary
Ministry for European Affairs and Equality
Email and Phone

Malta's Commitments

  1. M-Government

    MT0013, 2018, E-Government

  2. Integration of Maltese Islands

    MT0014, 2018, Capacity Building

  3. Investing in Technology

    MT0015, 2018, Capacity Building

  4. Industrial and Employment Relations Improvements

    MT0016, 2018, Capacity Building

  5. Strengthening Commission for Domestic Violence

    MT0017, 2018, Capacity Building

  6. Participation of Women in the Public Service

    MT0008, 2015, Capacity Building

  7. Public Servant Knowledge Sharing

    MT0009, 2015, Capacity Building

  8. e-Services Online

    MT0010, 2015, E-Government

  9. Public Access to Information

    MT0011, 2015, E-Government

  10. Social Dialogue

    MT0012, 2015, Capacity Building

  11. Having Cleaner Beaches

    MT0001, 2012, Environment and Climate

  12. Construction of Safer Roads

    MT0002, 2012, Infrastructure & Transport

  13. Environment

    MT0003, 2012, Environment and Climate

  14. Transparency in Public Spending

    MT0004, 2012, Oversight of Budget/Fiscal Policies

  15. Taxation and Benefits Abuses

    MT0005, 2012, Oversight of Budget/Fiscal Policies

  16. Procurement

    MT0006, 2012, Open Contracting and Procurement

  17. One-Stop Shop for Citizens

    MT0007, 2012, Public Service Delivery