Skip Navigation

e-Democracy (ME0058)



Action Plan: Montenegro Action Plan 2018-2020

Action Plan Cycle: 2018

Status: Active


Lead Institution: MPA The Secretariat General (SG) to the Government of Montenegro (GoM) The Union of Municipalities (UoM) Local self-governments The Tax Administration (TA) NGOs

Support Institution(s): NA

Policy Areas

E-Government, E-petitions, Open Regulations, Public Participation, Public Service Delivery, Subnational, Sustainable Development Goals

IRM Review

IRM Report: Montenegro Design Report 2018-2020

Starred: Pending IRM Review

Early Results: Pending IRM Review

Design i

Verifiable: Yes

Relevant to OGP Values: Civic Participation , Technology

Potential Impact:

Implementation i

Completion: Pending IRM Review


Commencement and completion dates: January 2019 - December 2019
Responsible institution
MPA The Secretariat General (SG) to the Government of Montenegro (GoM) The Union of Municipalities (UoM) Local self-governments The Tax Administration (TA) NGOs
The issue at stake
Ineffective implementation of the legal framework for policy development reduces the quality of public consultations as an essential part of the process, and in turn demotivates citizen participation. A particular challenge in this context is the reporting on consultation processes and timely feedback to participants in such processes, which led to the process being perceived as closed and one-sided. By way of their layout and functionality, webpages of local self-governments should contain the set of information/data and services in line with the minimum standards to be met, which should be collected in separate Guidelines for Technical Specifications of web portals. Lack of data on customer satisfaction with provision of public services affects successful reforming of public services and may have an adverse impact on public trust in the government and lead to biased evaluation of its work. Mandatory social insurance payments (mandatory retirement and disability contributions, mandatory health insurance and unemployment insurance) fall underthe rights and obligations of workers and employers under the Law on Mandatory
Social Insurance Contributions (Official Gazette of Montenegro 13/07, 79/08, 86/09, 78/10, 14/12, 62/13, 08/15, 22/17). Citizens need quick access to check whether and in what amounts such payments have been made without any administrative hurdles or any need to physically visit relevant institutions.
The above commitment requires opening new online tools for public consultations in policy-making process – a userfriendly and quick means of interactions between the public administration and business association, CSOs, the academia and the general public. It is expected that e-Participation and e-Petitions tools will be used more by individuals and institutions in developing and revising policies, and for filing petitions at the local and central levels. Standardisation of web-based portals facilitates communication processes, creates a relevant online information and service tools at the local level aimed at achieving greater consistency. Measuring customer satisfaction with public services implies assessing expectations, service quality and effects of service delivery in different areas of customer experience to give timely feedback to public institutions by examining citizen attitudes in service efficiency, staff approachability, usefulness of the information obtained, etc. “Does Your Employer Pay Contributions?” online service and mobile app will ensure timely information and response by workers to protect their labour rights through inspection of data on payments of mandatory contributions, registration/deregistration dates, updating of other data and preliminary checks of M4 forms without any need physically visit the relevant service provider.
How will it help address the issue
Fostering e-democracy implies additional encouragement of citizens in a social process and passing of decisions affecting their lives and community viability. E-participation enables more transparent and easier involvement in public consultation processes in shaping public policies in line with applicable legislation. E-petition, as a free online tool for petition generation and endorsement, and delivery to decision-makers, offers an additional option for proposing solutions for better functioning of a community or parts thereof.
Standardised local self-government portals will bring closer and make more consistent the online presentations of municipalities, adding to recognisability and boosting interactions with citizens, opening in functional terms new channels for feedback on various aspects of public policies and service provision. Surveys of citizens and business satisfaction with services provided by the administration and public institutions will be used to optimise business processes and streamline existing administrative and other procedures and relieve the red tape for citizens and businesses. Detection and reporting of infrastructural problems foster civic responsibility, help increase safety, protect environment and by extension, improve living and working conditions. Introduction of the online service and mobile application “Does Your Employer Pay Contributions?" provides for the necessary level of control and responsibility of citizens/workers for protection of own rights.
Its relevance to OGP values
The above commitment (with the accompanying actions) is fully compatible with the principles of transparency and public participation, since it has practical consequences to daily lives of common people and their guaranteed rights.
Additional information
Compatibility with SDGs Reference to SDG 16: ‘Peace, Justice and Strong Institutions’ 16.6 – Develop effective, accountable and transparent institutions at all levels 16.7 – Ensure responsive, inclusive, participatory and representative decision-making at all levels The actions to be taken under this commitment will reinforce decision-making by policy-makers in consultations with members of the public, the civil society, businesses, the academia and other stakeholders. This commitment is consistent with the GoM’s strategic orientations as set in the 2018-2020 PAR Strategy and the 2018- 2020 Strategy for Creating an Enabling Environment for the Work of NGOs and the accompanying Action Plan, as well as the DEU-supported project “Technical Cooperation for the Development of Institutional Mechanisms for the Cooperation between the Government and Civil Society Organisations in Montenegro” in reference to the component on strengthening legislative and institutional framework for public consultations.
BUDGET €88,150
Actions with verifiable results and implementation dates
2.1. e-Participation’ (MPA) - €20,000 - at least 30 public calls for consultations with the interested public published annually - at least 30 public calls for consultations on draft laws published annually - at least 100 comments provided by the interested public using this service in 2019 - at least 50 public calls for NGO participation to working groups published - the 2019 annual report on the implementation of the Decree on Selecting NGO Representatives to Working Bodies of State Administration Authorities and Public Consultations while Drafting Laws and Strategies made with the recommendations and evaluations in line with the findings
2.2. e-Petitions (MPA and SG to GoM) – €30,000 - extend the platform to include local self-government units and upgrade the service, putting in place the assumptions for its further upgrade -e-Petitions introduced a the local level
2.3. Standardisation of local self-governments’ web portals (MPA and UoM) - €1,150 - guidelines developed – Standardised Guidelines for local web portals - training for implementing the Standardised Guidelines delivered - monitor the implementation of the Standardised Guidelines in line with the recommendations for minimum standards in regard to the web portal contents (information posted, services available, databases, local budget, etc.)
2.4. Customer satisfaction surveys at the point of service, and result analysis using appropriate tools – €2,000 - 4 institutions where customer satisfaction survey tools will be installed in 2019 identified - customer satisfaction survey tools in place for 30% of services provided in each institution covered - presentation of findings and recommendations
2.5. Ensure citizen participation in detection and addressing infrastructure issues at the local and central levels (MPA, LSG, NGO) - €15,000 - an online tool for reporting infrastructural issues/deficiencies or launching initiatives developed - 20% more reports - 80% reports acted upon
2.6. Set up the “Does Your Employer Pay Contributions?" application and the online tool for checking M4 forms(Tax Administration, Pension and Disability Fund) – €20,000 - the tool available at the web portal and Tax Administration and Pension and Disability Fund’s webpages - generate statistical reports on the use of the tool to be published in Tax Administration’s annual activity reports
Points of contact
Responsible person in the implementing entity Mirjana Begović, Marija Janković, MPA
Title/Department The Directorate for e-Government and Information Safety The Directorate for Good Governance and Interactions with NGOs
e-mail / phone


  1. National Identification Document (NID)

    ME0057, 2018, E-Government

  2. e-Democracy

    ME0058, 2018, E-Government

  3. Proactive Publication of Information

    ME0059, 2018, Access to Information

  4. Efficient Collection of Administrative Fees

    ME0060, 2018, Dispute Resolution & Legal Assistance

  5. Electronic Tax Returns

    ME0061, 2018, E-Government

  6. Improved Anticorruption Policies

    ME0062, 2018, Access to Information

  7. Non-Governmental Participation in the Privatisation Council

    ME0001, 2012, Public Participation

  8. Establishment of Electronic Enterprise Registration

    ME0002, 2012, E-Government

  9. Merging of Inspectorates and Extracting Them from Ministries and Administration Authorities

    ME0003, 2012, Private Sector

  10. Implementation of New Building Permit Legislation

    ME0004, 2012, Private Sector

  11. Establishment of Special Body to Support Investment and Development Projects

    ME0005, 2012, Private Sector

  12. Create e-Register of Licenses

    ME0006, 2012, E-Government

  13. Adopt Regulations for Registry Maintenance

    ME0007, 2012, Legislation & Regulation

  14. Development of an Action Plan with Measures to Improve Regulatory Framework in Montenegro

    ME0008, 2012, Legislation & Regulation

  15. Quarterly Evaluation of Implementation of That Action Plan

    ME0009, 2012, Legislation & Regulation

  16. Train Civil Servants in RIA

    ME0010, 2012, Capacity Building

  17. Apply RIA in Preparation of the Work Programme of the Government

    ME0011, 2012, Legislation & Regulation

  18. ‘Full RIA’ Is Implemented for All Laws

    ME0012, 2012, Legislation & Regulation

  19. Employment of Foreigners Reform

    ME0013, 2012, Citizenship & Immigration

  20. Concessions and Public-Private Partnership: Regulatory Framework

    ME0014, 2012, Legislation & Regulation

  21. Concessions and Public-Private Partnership: Regulation on Procedure

    ME0015, 2012, Legislation & Regulation

  22. Affirm and Advance Existing Functions of the E-Government Portal

    ME0016, 2012, E-Government

  23. e-Government Portal: More Complex Electronic Services Available at the Portal and Acceptance of Electronic Documentation

    ME0017, 2012, E-Government

  24. e-Government Portal: Enable Citizens to Have an Active e-Participation in Creation of Laws and Other Strategic Documents

    ME0018, 2012, E-Government

  25. Established Online Platform for e-Petitions

    ME0019, 2012, E-Government

  26. e-Petitions: Online Platform Is Made Fully Efficient

    ME0020, 2012, E-Government

  27. Southeast Europe Regional Forum

    ME0021, 2012, Capacity Building

  28. Public Consultations

    ME0022, 2012, Public Participation

  29. Direct Contact with Non-Governmental Organisations

    ME0023, 2012, Civic Space

  30. Systems to Improve Direct Contact with Citizens

    ME0024, 2012, Public Participation

  31. Free Access to Information

    ME0025, 2012, Access to Information

  32. Plain Administrative Language

    ME0026, 2012, Capacity Building

  33. Preventing Conflicts of Interest: Raising Public Awareness

    ME0027, 2012, Anti-Corruption

  34. Preventing Conflicts of Interest: Training for Public Officers and Public Campaigns

    ME0028, 2012, Anti-Corruption

  35. Preventing Conflicts of Interest: Political Independency of the Commission for Prevention of the Conflict of Interest

    ME0029, 2012, Anti-Corruption

  36. Strengthening Integrity

    ME0030, 2012, Anti-Corruption

  37. Application of Code of Ethics: Establish an Ethical Board, as an Independent Body

    ME0031, 2012, Anti-Corruption

  38. Application of Code of Ethics: Code of Ethics Training for Civil Servants

    ME0032, 2012, Anti-Corruption

  39. Application of Code of Ethics: Ensure Application of the Code of Ethics Through Operation of Disciplinary Bodies and Periodic Check

    ME0033, 2012, Anti-Corruption

  40. Application of Code of Ethics: Strengthen Tax Administration and Customsadministration Internal Control Mechanisms

    ME0034, 2012, Anti-Corruption

  41. Transparency of Criteria for Employment, Bonuses, and Promotion in the Public Sector

    ME0035, 2012, Anti-Corruption

  42. Reporting on Unpermitted Building Construction

    ME0036, 2012, Infrastructure & Transport

  43. Protection of Persons Reporting Corruption

    ME0037, 2012, Anti-Corruption

  44. Procurement Corruption: Help Desk

    ME0038, 2012, Anti-Corruption

  45. Procurement Corruption: Regulation and Awareness-Raising

    ME0039, 2012, Anti-Corruption

  46. Establishing Central Public Procurement Bodies

    ME0040, 2012, Anti-Corruption

  47. Electronic Public Procurement System

    ME0041, 2012, Anti-Corruption

  48. Budget Transparency: Amend the Organic Law on Budget with Precise Deadlines and Specific Fiscal Rules

    ME0042, 2012, Fiscal Openness

  49. Budget Transparency: Presentation of the Annual Budget and Its Revisions in a Visually Comprehensible and Simple Manner

    ME0043, 2012, Fiscal Openness

  50. Budget Transparency: Identify and Develop Performance Indicators

    ME0044, 2012, Fiscal Openness

  51. Budget Transparency: Amend the Chart of Accounts to Improve the Expenditure Control

    ME0045, 2012, Fiscal Openness

  52. Budget Transparency: Improve Cooperation Between the Internal Audit System and State Audit Institution

    ME0046, 2012, Anti-Corruption

  53. Combatting All Forms of Discrimination: Carry Out Activities Defined in the Signed Memorandum of Cooperation with the NGOs

    ME0047, 2012, Civic Space

  54. Combatting All Forms of Discrimination: Trainings for Police Officers for Professional Conduct with LGBT Persons

    ME0048, 2012, Capacity Building

  55. Combatting All Forms of Discrimination: Trainings for Police Officers Related to Disabled Persons

    ME0049, 2012, Capacity Building

  56. Combatting All Forms of Discrimination: Free-Up Public Traffic Areas Used by Disabled. Define Procedures for Control of Passengers & Vehicles

    ME0050, 2012, Human Rights

  57. Combatting All Forms of Discrimination: Adjust the Security Centre in Accordance with Disabled Persons’ Needs and Appoint a Contact Person

    ME0051, 2012, Human Rights

  58. Improving Media Freedoms

    ME0052, 2012, Civic Space

  59. Corporate Social Responsibility (CSR)

    ME0053, 2012, Private Sector

  60. Support to CSR in Montenegro

    ME0054, 2012, Private Sector

  61. Organisation of Workshops on Corporate Social Responsibility

    ME0055, 2012, Capacity Building

  62. Development of Manual

    ME0056, 2012, Capacity Building

Do NOT follow this link or you will be banned from the site!