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IDARATI Scheme (MO0009)



Action Plan: Morocco Action Plan 2018-2020

Action Plan Cycle: 2018

Status: Active


Lead Institution: Ministry of Administration Reform and Civil Service

Support Institution(s): Government bodies Territorial authorities State-owned companies and public institutions United Nations Development Programme (UNDP)

Policy Areas

E-Government, Public Participation, Public Service Delivery, Social Accountability Measures & Feedback Loops, Sustainable Development Goals

IRM Review

IRM Report: Pending IRM Review

Starred: Pending IRM Review

Early Results: Pending IRM Review

Design i

Verifiable: Pending IRM Review

Relevant to OGP Values: Pending IRM Review

Potential Impact: Pending IRM Review

Implementation i

Completion: Pending IRM Review


Improving reception facilities for users by experimenting the use of IDARATI scheme in pilot sites
From 2018 to 2021
Lead implementing agency/actor
Ministry of Administration Reform and Civil Service
Commitment description
What is the public problem that the commitment will address?
Citizens experience public services as a power relationship that is unfavourable to them, and the service provided considered as a privilege rather than a right Insufficient or inadequate methods and tools used to tackle this issue Current reform attempts signal the lack of a comprehensive vision and coordinated approach Ununified reception facilities established within the government departments Low use of information and communication technologies to improve reception facilities
What is the commitment?
This commitment consists of: Supplying all public bodies with organisational tools and modes based on common terms of reference, which incorporates the principles of efficiency, transparency, and equality among users Ensuring that there are available staff who will help citizens and users process all the relevant forms. Staff must be qualified and trained on how to receive users and manage relationship with them. Organising the reception facilities in a way that respects the standardised rules and conditions Clarifying rules and framework for providing public services to restrict nepotism, favouritism, and corrupt acts. The impact of this commitment will be assessed on the basis of the following indicators: Corruption Perception Index Number of institutions participating in the programme Number of sectors affected by the programme
How will the commitment contribute to solve the public problem?
Extending the use IDARATI scheme, via updating the pilot sites, training staff, and simplifying the procedures, along with its gradual generalisation, will improve the quality of reception facilities (access, orienting and serving users, handling complaints, and listening to their suggestions). It will also help fight corruption and improve government-citizen relationship.
Why is this commitment relevant to OGP values?
The new approach promotes: - Transparency on the procedures of public administrations - Citizen participation on providing feedback to improve the service of the public administration.
Additional information
The programme designed to improve reception facilities forms part of the other programmes launched by the MRAFP in this domain: the national anti-corruption strategy, the public services charter, the simplification and dematerialisation of procedures, and the Open Government programme This programme helps achieve two sustainable development goals: objective 10, “reducing inequalities”, and objective 16, “peace, justice, and effective institutions”. Related commitment: Commitment 10
Milestone Activity with a verifiable deliverable
Updating the “Rabat vehicle registration centre” pilot site
2018 – 2019
Updating the “El Jedida provincial hospital” pilot site
2018 – 2019
Updating the “Moroccan Consulate in Algeciras ” pilot site
Technical support for updating the Ain Sbaa Casablanca “oukacha” penitentiary pilot site
2018 – 2019
Contact point details
Contact point name (project manager)
Mr Abderrahim HASSIA
National Director of the Programme to Improve Reception Facilities, Ministry of Administration Reform and Civil Service
Email and telephone /
Other actors involved
Government bodies Territorial authorities State-owned companies and public institutions
United Nations Development Programme (UNDP)


  1. Legislative Petition System

    MO0019, 2018, E-Government

  2. ATI Awareness Raising

    MO0001, 2018, Access to Information

  3. Allow Citizens to Comment on Draft Legislation

    MO0020, 2018, E-Government

  4. Training Information Officers

    MO0002, 2018, Access to Information

  5. Proactively Publication of Legislative Data and Documents

    MO0021, 2018, Access to Information

  6. Administrative Training and Organization

    MO0003, 2018, Capacity Building

  7. Increase Opportunities for Citizens to Visit the Legislature

    MO0022, 2018, Legislative

  8. Open Data

    MO0004, 2018, Access to Information

  9. Citizen Consultation on Public Policies

    MO0023, 2018, E-Government

  10. Evironmental Data Sharing

    MO0005, 2018, Access to Information

  11. Establishment of a Partnership with Civil Society and Academia

    MO0024, 2018, Legislative

  12. Transparency Portal

    MO0006, 2018, Access to Information

  13. Integrity Portal

    MO0007, 2018, Capacity Building

  14. Public Service Framework

    MO0008, 2018, E-Government

  15. IDARATI Scheme

    MO0009, 2018, E-Government

  16. Public Service User Complaint

    MO0010, 2018, Capacity Building

  17. Budget Transparency

    MO0011, 2018, Fiscal Openness

  18. Budget Transparency Law

    MO0012, 2018, Anti-Corruption

  19. Charaka Portal

    MO0013, 2018, E-Government

  20. Consultative Process

    MO0014, 2018, Capacity Building

  21. Setting up an Electronic Platform for “Citizen Participation”

    MO0015, 2018, Capacity Building

  22. Citizens Participation

    MO0016, 2018, Capacity Building

  23. Strengthening Access of Civil Society to Audio-Visual Media

    MO0017, 2018, Capacity Building

  24. Communicating at a Large Scale About Morocco’S Joining the OGP and its Progress in Terms of Open Government

    MO0018, 2018,

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