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Legal Instrument to Strengthen SERVICOM (NG0030)



Action Plan: Nigeria Action Plan 2019-2021

Action Plan Cycle: 2019

Status: Active


Lead Institution: SERVICOM Presidency

Support Institution(s): Ministry of Justice, OSGF, NEC, MBNP, NASS, Head of Service, All SSGs, Oxfam, Water Aid, Nextier, IITA, Action Aid, Citizens’ Connect, Citizens’ Gavel, Order Paper Advocacy Initiative, Public & Private Development Center, Connected Development (CODE), CSACEFA, Policy Alert, and their relevant partners from State and National levels – 4th tier (traditional leaders), Nigerian Policing Programme (NPP), CISLAC, PRIMOG , Citizen Commons, Partners West Africa Nigeria (PWAN), Safe & Sound Youth Awareness Initiative,Ethics and Corporate Compliance Institute of Nigeria, Youths in Africa Anti-corruption Network, NBA,Open Alliance , Brekete Family, ‘Majesty Media’, Team Member, PRIMORG, Citizen Commons African Centre for Leadership, Strategy & Development (Centre LSD), The Meluibe Empowerment Foundation, Nigerian Governors’ Forum.

Policy Areas

Legislation & Regulation, Legislative, Public Participation, Public Service Delivery

IRM Review

IRM Report: Pending IRM Review

Starred: Pending IRM Review

Early Results: Pending IRM Review

Design i

Verifiable: Pending IRM Review

Relevant to OGP Values: Pending IRM Review

Potential Impact: Pending IRM Review

Implementation i

Completion: Pending IRM Review


Brief description:
The commitment is aimed at strengthening and institutionalizing the operational capacity of SERVICOM to enforce strict compliance to service charters for all MDAs and SERVICOM’s reporting mechanism.

General problem:
SERVICOM currently has very little statutory powers to enforce compliance with public service rules and regulations. The lack of a SERVICOM law makes the articulation and implementation of existing Service Charters ineffective.

Specific OGP issue:
The SERVICOM law will provide the legal framework to ensure the responsiveness of government through strict compliance with service charters by MDAs. It will also contain a mandatory reporting requirement for MDAs to make periodic reports to SERVICOM.

Rationale for the commitment:
To provide SERVICOM with the legal framework to serve as a statutory body with the responsibility of tracking/monitoring and supporting quality service delivery.

Main objective:
For SERVICOM staff to have the legal backing to sanction those that violate public service rules and regulations and ensure that work ethics are observed within the organizations.

Anticipated impact:
Improved legal framework to enforce compliance towards improving satisfaction and access to public services and goods by the citizens.

See action plan for milestone activities


  1. Participatory Budgeting

    NG0015, 2019, Anti-Corruption

  2. Implement Open Contracting and the Open Contracting Data Standard

    NG0016, 2019, Access to Information

  3. Transparent Tax Revenue Reporting

    NG0017, 2019, Legislation & Regulation

  4. Open Contracting and Licensing in Extractives

    NG0018, 2019, Access to Information

  5. Implement EITI Standard

    NG0019, 2019, Anti-Corruption

  6. Establish Beneficial Ownership Registry

    NG0020, 2019, Access to Information

  7. Strengthen Asset Recovery Legislation

    NG0021, 2019, Anti-Corruption

  8. Implement National Anti-Corruption Strategy

    NG0022, 2019, Anti-Corruption

  9. Improve Compliance with Freedom of Information Act with Focus on Records Management

    NG0023, 2019, Access to Information

  10. Improved Compliance with Mandatory Publication Provisions Requirement (FOIA)

    NG0024, 2019, Access to Information

  11. Implement Permanent Dialogue Mechanism

    NG0025, 2019, Dispute Resolution & Legal Assistance

  12. Aggregate Citizens' Feedback on Programs

    NG0026, 2019, E-Government

  13. Freedom of Association, Assembly, and Expression

    NG0027, 2019, Civic Space

  14. Enhance Participation of the Vulnerable

    NG0028, 2019, Capacity Building

  15. Implement New Computer Program in 6 Government Ministries to Improve Service Delivery

    NG0029, 2019, Capacity Building

  16. Legal Instrument to Strengthen SERVICOM

    NG0030, 2019, Legislation & Regulation

  17. Citizen Participation in Budget Cycle

    NG0001, 2017, Access to Information

  18. Open Contracting

    NG0002, 2017, Access to Information

  19. Extractive Sector Transparency

    NG0003, 2017, Access to Information

  20. Tax Reporting Standards

    NG0004, 2017, Fiscal Openness

  21. World Bank Doing Business Index

    NG0005, 2017, Infrastructure & Transport

  22. Beneficial Ownership Register

    NG0006, 2017, Anti-Corruption

  23. Anti-Corruption Informationi Sharing

    NG0007, 2017, Anti-Corruption

  24. Asset Recovery Legislation

    NG0008, 2017, Capacity Building

  25. Anti-Corruption Activity Coordination

    NG0009, 2017, Anti-Corruption

  26. FOIA Compliance for Annual Reporting

    NG0010, 2017, Access to Information

  27. FOIA Compliance for Disclosure

    NG0011, 2017, Access to Information

  28. Permanent Dialogue Mechanism

    NG0012, 2017, Fiscal Openness

  29. Joint Governmnet-Civil Society Legislation Review

    NG0013, 2017, Fiscal Openness

  30. Technology-Based Citizens' Feedback

    NG0014, 2017, E-Government

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