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North Macedonia

Monitoring and evaluation of service quality at the local level (MK0112)

Overview

At-a-Glance

Action Plan: Macedonia National Action Plan 2016-2018

Action Plan Cycle: 2016

Status: Inactive

Institutions

Lead Institution: Ministry of Local Self-Government

Support Institution(s): MLS, LSU, CO, UNDP

Policy Areas

Capacity Building, Records Management, Subnational

IRM Review

IRM Report: Macedonia Mid-Term Report 2016-2018

Starred: No

Early Results: Pending IRM Review

Design i

Verifiable: Yes

Relevant to OGP Values: Civic Participation

Potential Impact:

Implementation i

Completion:

Description

Status quo or problem addressed by the commitment: There is still a lack of integrated and standardized measurement system for citizens’ satisfaction with services provided by the local self-government units, as well as for monitoring results of service delivery. Taking into account the fact that monitoring and evaluation are the key factors depending on transparency, accountability and responsibility of local government institutions, creation of more direct and standardized feedback relations is one of the objectives in the new Program and Action Plan for sustainable local development and decentralization. Activities to be taken within this commitment will allow citizens to set their goals and priorities, and at the same time the civil sector can monitor success of municipalities in public services providing. Main objective: Providing a functional and standardized measurement system of the “life quality” in all municipalities (focused on local services), quality monitoring in public service delivery, as well as getting continual insight in citizens’ satisfaction with the local level services quality. Brief description of commitment: Establishment of monitoring and evaluation system in all 81 local self-government units. Ensuring a continual insight in the local level services quality, through capacity strengthening of the civil sector. Conducting annual researches of the citizens’ satisfaction level with services provided by the local self-government units. OPG challenge addressed by the commitment: Continual and timely monitoring of life quality in all municipalities in the country through application of standardized indicators, monitoring of public service delivery by municipalities and getting real insight in citizens’ satisfaction with local level services quality, in cooperation with the civil sector. Reference to the global objectives of sustainable development: Reference to the Objective 16 “Piece, justice and strong institutions”, Target 16:6: Development of effective, accountable and transparent institution at all levels. The measures of this commitment contribute for improvement of transparency and accountability of local level institutions through a standardized service monitoring system and citizens’ involvement. Relevance: Establishment of a standardized life quality measurement system in all municipalities will contribute for getting a continual insight in quality of services provided by the local self-government units, and will strengthen monitoring role of municipal councils in municipal administration. On the other hand, measurement of citizens’ perceptions of the local services quality will allow the citizens themselves to set their goal priorities (prioritized services), and to assess service delivery by the local self-government. Ambition: -Established functional and standardized life quality measurement system focused on local services in all municipalities in the country; - Created data base on the life quality in all 81 municipalities in the Republic of Macedonia; -Strengthened capacities of the civil sector for monitoring services provided by the local self-government; -Strengthened monitoring role of municipal councils in municipal administration delivering local level services. -Conducted annual researches of the citizens’ satisfaction with the local level services quality.

IRM Midterm Status Summary

[Commitments combined.]

6.5 Evaluate service quality at the local level

Title: Monitoring and evaluation of service quality at the local level

There is still a lack of integrated and standardized measurement system for citizens’ satisfaction with services provided by the local self-government units, as well as for monitoring results of service delivery. Activities to be taken within this commitment will allow citizens to set their goals and priorities, and at the same time the civil sector can monitor success of municipalities in public services providing. Providing a functional and standardized measurement system of the 'life quality' in all municipalities (focused on local services), quality monitoring in public service delivery, as well as getting continual insight in citizens’ satisfaction with the local level services quality.

- Established functional and standardized life quality measurement system focused on local services in all municipalities in the country;

- Created data base on the life quality in all 81 municipalities in the Republic of Macedonia;

- Strengthened capacities of the civil sector for monitoring services provided by the local self-government;

- Strengthened monitoring role of municipal councils in municipal administration delivering local level services.

- Conducted annual researches of the citizens’ satisfaction with the local level services quality.

Establishment of a standardized life quality measurement system in all municipalities will contribute for getting a continual insight in quality of services provided by the local self-government units, and will strengthen monitoring role of municipal councils in municipal administration.

(Ministry of Local Self-Government; MLS, LSU, UNDP, CO. September 2016 – December 2017)

6.6 Improve local social services

Title: Improvement of the local level social services

Nonexistences of electronic system for communication between pre-school children care institutions (kindergartens) and parents as their services users. The measures of this commitment contribute for improved efficacy, transparency and accountability of the local level institutions in the field of social services. Developed platform and capacity building for communication and improvement of effectiveness and efficacy in service delivery by the kindergartens.

- Development of a tool (web, mobile and desktop application) containing the following elements:

- Electronic network of all cooperative subjects with the kindergarten

- Electronic communication and service delivery through electronic form application for enrolling kindergartens, daily menu publication, event organization, possibility for citizens to have a direct impact through their comments, suggestions and proposals on the kindergarten WEB site.

(Ministry of Local Self-Government; Ministry of Labor and Social Policy, Research and Policy Creating Center (CIKP), Sole Communication Network. July 2016 – June 2018)

6.7 Greater social inclusion of disabled people

Title: Improvement of disabled people social inclusions at the local level

According to the Law on Local Self-government in RM, any municipality is obliged to provide citizens with an access to basic information on services they provide. Disabled people face with different kinds of barriers in their everyday activities: entering and using public facilities, public transportation, service using. The measures of this commitment will improve inclusion of disabled people at the local level as a vulnerable group of people. Easier access for disabled people to information and services delivered by municipalities.

- Modulation of the municipalities’ websites in order to provide unhindered access to information for disabled people (defective vision).

- Appointment of a trained person for communication with disabled persons in all municipalities.

(Ministry of Local Self-Government; Ministry of Information Society and Administration, Local self-government units, Association for Inclusive Society Promotion and Development. September 2016 – December 2017)

Editorial Note: Commitments 6.5, 6.6, and 6.7 all center on social services and service quality at the local level, and have been clustered together for this reason. The commitment text provided above is a truncated version of the action plan. For the full text, please refer tohttps://www.opengovpartnership.org/sites/default/files/MK_NAP3_Eng_0.docx

Context and Objectives

Commitments 6.5, 6.6, and 6.7 focus on improving services or evaluating service quality. According to the action plan, Macedonia lacks a standardized system for measuring citizens’ satisfaction with services provided by local self-government units (LSUs) and monitoring service delivery. LSUs and CSOs also lack the capacity for evaluating and monitoring service quality. Commitment 6.5 aims to establish a standardized measuring and monitoring system in all 81 LSUs. The commitment outlines five activities: 1) define quality of life indicators and collect data, 2) strengthen the capacity of all stakeholders who coordinate, monitor and evaluate service delivery, 3) organize workshops for municipal administration, 4) strengthen the capacity of CSO and NGO networks, and 5) implement two annual studies on citizen satisfaction. Although this commitment will strengthen the capacity of the civil sector to monitor services provided by the local self-government, it does not guarantee the actual improvement of service delivery. A more transformative commitment would utilize the information collected to improve the implementation of services provided.

Commitment 6.6 specifically aims to improve local kindergarten services by developing and implementing a web platform for communication with parents and service provision, as well as training and raising awareness of this software among kindergarten staff. The action plan states that this platform will allow citizens to submit suggestions and proposals, making this commitment relevant to civic participation. The current situation in the segment of exchange of information between parents and kindergartens is very poor in terms of modalities offered. For instance, the Law on Childrens’ Protection, The Law on Childrens’ Protection, http://mtsp.gov.mk/WBStorage/Files/dete.pdf which regulates the work of kindergartens, does not provision any modalities for communication between parents and kindergarten staff. The lack of adequate communication channels has been also noted by academia, Sivevska, Despina; Popeska, BIljana & Peshova, Biljana. Sorabotkata megju preducilisnite ustanovi I semejstvoto. Stip: Univerzitet Goce Delcev. p.3, http://eprints.ugd.edu.mk/7228/7/%D0%A1%D0%9E%D0%A0%D0%90%D0%91%D0%9E%D0%A2%D0%9A%D0%90%D0%A2%D0%90%20%D0%9C%D0%95%D0%83%D0%A3%20%D0%9F%D0%A3%20%D0%98%20%D0%A1%D0%95%D0%9C%D0%95%D0%88%D0%A1%D0%A2%D0%92%D0%9E%D0%A2%D0%9E.pdf i.e., it is clear that no online exchange of information takes place (communication is exclusively through face-to-face contact). A simple analysis of the websites of the biggest kindergartens in the capital Kindergarten website, http://www.veselicvetovi.mk/index.php?option=com_contact&view=
category&catid=12&Itemid=74; http://www.gradinka25maj.mk/index.php/2013-02-27-10-04-09
reveals only one possibility of communication i.e., via email to the institution. Although this commitment could improve communication and kindergarten service, the action plan does not specify a target of kindergartens implementing this platform. Therefore, the IRM research team could not evaluate potential impact any higher than moderate.

Commitment 6.7 seeks to ensure that LSUs fully comply with their required responsibilities, as outlined in the Law of Local Self-Government, to provide access to service information for all citizens, including those with disabilities (in particular, defective vision). None of the LSU websites are currently adequately adapted to the needs of people with defective vision, i.e. LSUs have undertaken no activities to improve access to information for this specific group. Interview with Ms. Blagica Dimitrovska – Inkluziva CSO, by IRM researcher, 17 August 2017 Specifically, this commitment will 1) modulate municipalities’ websites to better provide access, and 2) publish a list of persons trained to communicate with disabled persons on each municipality website. This commitment is relevant to OGP values by using technology to make information available to a broader subset of the population. This commitment is moderate as it would be an important step to increasing accessibility of public information.

Completion

6.5 Evaluate service quality at the local level

This commitment has a total of five activities, all of which are currently delayed. This is predominantly a result of the upcoming local elections in October 2017, and the unresolved issue of prolonging the mandates of mayors and councils of LSUs, which expired in May 2017. The activities that are planned to start after the elections are: definition of life quality indicators and data collection in municipalities; capacity strengthening of all stakeholders (municipalities) for coordination, monitoring and evaluation of quality, and efficacy in local service delivery; organization of four workshops for municipal administration bodies in order to improve their efficacy and knowledge; capacity strengthening of the 30 civil organizations and three to four NGO networks that monitor municipalities’ performance and accountability in provision of services; and implementation of two annual research studies assessing citizens’ satisfaction with the local service quality.

6.6 Improve local social services

This commitment is on time. Of the four commitment activities, the first is complete. The other three have not yet started but are planned to begin at the end of 2017, as set out in the action plan.

The activity set out to create a dynamic web platform and develop a mobile and desktop communication application. SOLE Communication Network has created both software solutions and is willing to donate them to the pilot kindergartens (partners in this commitment) as well as interested municipalities.

6.7 Greater social inclusion of disabled people

The IRM research team has been informed that the activities of this commitment have been altered in the latest report from MLS to MISA. Interview with Ms. Eli Cakar – Ministry of Local Self-government, 23 August 2017. It now includes a needs assessment analysis for people with vision impairment and the opening of information centers for people with vision-related disabilities. Website modulation remains a commitment activity, but the contact list of appointed and trained persons for communication with disabled people has been taken out. This completely changes the substance of the commitment, and thereby requires new end dates for each of the new commitment activities. In addition, CSO representatives pointed out that LSUs have already appointed specific persons trained for communicating and outreach to people with disabilities (i.e., the second commitment activity from the original action plan), but, in practice, this appointment 'does not benefit many persons with disabilities' because the trained persons are rarely contacted. Interview with Blagica Dimitrovska – INKLUZIVA, by IRM researcher, 17 August 2017. Another challenge in this commitment is that MLS and some of their civil society partners have lost contact; MLS ascribes this to the fact that 'some of the involved CSOs operate in a region of the country that is separate from the region where actual implementation is taking place.' Interview with Eli Cakar – MLS, by IRM researcher, 23 August 2017.

Next Steps

The IRM research team recommends that all three commitments should continue implementation, and be carried forward into the next action plan if not fully complete by the end of current action plan cycle. The government should consider modifying Commitment 6.5 to include activities to improve local social services based on the collected data and research. For Commitment 6.6, the government needs to define the partner kindergartens involved in piloting the new platform, and take measures to raise awareness and increase the number of kindergartens interested in the process. It is recommended to carry this commitment forward if it is not completed on time, as it is an innovative and participatory approach to evaluating childcare services. Finally, in order to address the changes made to Commitment 6.7, the government should clarify the commitment activities, increase efforts to reach out to existing CSO partners, and identify relevant CSOs that can support implementation in specific municipalities.


North Macedonia's Commitments

  1. Awareness-raising about Access to Information Rights

    MK0121, 2018, Capacity Building

  2. Public Access to Central Register of the Republic of Macedonia

    MK0122, 2018, Beneficial Ownership

  3. Mapping homeless and socially endangered families and individuals

    MK0123, 2018, E-Government

  4. Monitoring property status of elected and appointed officials

    MK0124, 2018, Anti-Corruption Institutions

  5. Assessment of anti-corruption legislation

    MK0125, 2018, Anti-Corruption Institutions

  6. Open Treasury

    MK0126, 2018, E-Government

  7. Publishing procurement information

    MK0127, 2018, E-Government

  8. Health Sector Transparency and establish a cost impact assessment mechanism

    MK0128, 2018, Capacity Building

  9. Employment program transparency and impact assessment mechanism

    MK0129, 2018, Capacity Building

  10. Cataloging data sets in state institutions

    MK0130, 2018, E-Government

  11. regional open data initiatives

    MK0131, 2018, Open Data

  12. Financial Transparency Tools

    MK0132, 2018, E-Government

  13. Improvement in Local Public Service Delivery

    MK0133, 2018, Beneficial Ownership

  14. Inclusive local decision-making

    MK0134, 2018, Gender

  15. To resilient Skopje via data availability

    MK0135, 2018, Infrastructure & Transport

  16. Access to Justice Development

    MK0136, 2018, Justice

  17. Improving access to justice for marginalized groups of citizens

    MK0137, 2018, Capacity Building

  18. Awareness-raisinga about Climate Change

    MK0138, 2018, Environment and Climate

  19. national assembly capacity-building

    MK0139, 2018, Capacity Building

  20. Increasing the financial transparency of the Assembly of RM

    MK0140, 2018, Fiscal Transparency

  21. Better Access to Information

    MK0140, 2018, E-Government

  22. Parliamentary TV channel

    MK0141, 2018, E-Government

  23. Citizen participation in Assembly

    MK0142, 2018, Legislature

  24. Creation of open data standards

    MK0089, 2016, Legislation & Regulation

  25. Improvement of the open data platform and its approximation to the citizens

    MK0090, 2016, Capacity Building

  26. Rising awareness of open data

    MK0091, 2016, Capacity Building

  27. Cataloging and categorization of data sets held by state institutions

    MK0092, 2016, E-Government

  28. Open data Linking on the state institutions’ portals

    MK0093, 2016, E-Government

  29. Improvement and facilitation of the access to information

    MK0094, 2016, Capacity Building

  30. Implementation of the Law on Whistle-Blower Protection and raising the awareness for whistle-blowing

    MK0095, 2016, Anti-Corruption Institutions

  31. Open data on property status of elected and appointed persons

    MK0096, 2016, Anti-Corruption Institutions

  32. Promotion of integrity, transparency and accountability on local level and monitoring the progress

    MK0097, 2016, Anti-Corruption Institutions

  33. Promotion of cooperation and increased proactivity in the prevention of corruption and conflict of interests

    MK0098, 2016, Anti-Corruption Institutions

  34. Starred commitment Open budget initiative

    MK0099, 2016, Fiscal Transparency

  35. Open Data on Health Programs

    MK0100, 2016, Fiscal Transparency

  36. Creating a legal obligation for the contracting authorities for mandatory publication of information regarding the public procurement contracts on their websites

    MK0101, 2016, Fiscal Transparency

  37. Involving representatives of associations and foundations, as well as other civil society organizations, in transparent and objective manner in sector working groups for planning and programming of IPA 2

    MK0102, 2016, Public Participation

  38. Publication of data on signed contracts and received assistance through Infrastructure Development Program (ORIO) Netherlands

    MK0103, 2016, Aid

  39. Introduction of a publicly accessible register of concession contracts

    MK0104, 2016, E-Government

  40. Increased budgetary fund benefits in preventive and curative health protection for citizens

    MK0105, 2016, Capacity Building

  41. Publication of data on planned and realized domestic and foreign assistance for rural development and agriculture on a quarterly basis

    MK0106, 2016, Aid

  42. Determination of data on state assistance to be published and their publication

    MK0107, 2016, Aid

  43. Developing standards for transparency and open data on local level

    MK0108, 2016, Capacity Building

  44. Establishment of new tools to improve financial transparency and accountability of Local self-government units

    MK0109, 2016, Capacity Building

  45. Improvement of the institutional consultation mechanism at the local level

    MK0110, 2016, Capacity Building

  46. Capacity strengthening for cooperation between the local self-government units and civil organizations

    MK0111, 2016, Capacity Building

  47. Monitoring and evaluation of service quality at the local level

    MK0112, 2016, Capacity Building

  48. Improvement of the local level social services

    MK0113, 2016, Capacity Building

  49. Improvement of disabled people social inclusion at the local level

    MK0114, 2016, E-Government

  50. Improvement of the local level communal services

    MK0115, 2016, Capacity Building

  51. More information for the citizens on the Ombudsman institution

    MK0116, 2016, Anti-Corruption Institutions

  52. Favorable legal environment for social contracts

    MK0117, 2016, Civic Space

  53. Developing climate policies at national level in a transparent and participatory manner

    MK0118, 2016, Environment and Climate

  54. Open data on climate change at national and local level

    MK0119, 2016, Capacity Building

  55. Ensuring private sector accountability and involvement in national climate change action

    MK0120, 2016, E-Government

  56. Advancement of the consultation process with stakeholders in the policy creating process

    MK0087, 2016, E-Government

  57. Cooperation advancement with the civil sector

    MK0088, 2016, Capacity Building

  58. Enhancement of the ENER portal and optimization of the process of public consultation

    MK0036, 2014, E-Government

  59. Implementation of the measures from the Strategy for Cooperation of the Government with the Civil Society (2012-2017)

    MK0037, 2014, E-Government

  60. Strengthening the rules for work and use of ENER

    MK0038, 2014, E-Government

  61. Publication of the results of using ENER - " Mirror of the Government "

    MK0039, 2014, E-Government

  62. Monitoring of openness of government institutions in the processes of policy making and law drafting "Mirror of the Government: public participation in the process of law drafting" Annual Report – assessment of:

    MK0040, 2014, Public Participation

  63. Capacity building of civil society organizations to monitor the implementation of policies

    MK0041, 2014, Capacity Building

  64. Raising the awareness about the benefits of Open Government Partnership:

    MK0042, 2014, Capacity Building

  65. Greater public awareness and use of participatory policy making through the internet portal e-democracy by the institutions, companies, chambers, civil society and citizens

    MK0043, 2014, E-Government

  66. Starred commitment Establishing of an advisory body to promote cooperation, dialogue and encourage the development of the civil society, composed of representatives of the Government, administrative bodies and civil society organizations

    MK0044, 2014, Public Participation

  67. Improved implementation of the Code of Good Practice for the participation of civil society in the policy making process

    MK0045, 2014, Capacity Building

  68. Open data of the bodies and public sector institutions according to their technical features which they create in exercise of their powers that will be made available for use

    MK0046, 2014, Open Data

  69. Setting of technical standards for the data format and the manner of its publication prescribed by the Minister of Information Society and Administration.

    MK0047, 2014, Open Data

  70. Establishing a Central catalog of public sector data published for use based on a catalog of data from the bodies and the institutions of the public sector www.otvorenipodatoci.gov.mk (opendata.gov.mk)

    MK0048, 2014, E-Government

  71. Establishing a database for the contact person in the bodies and institutions of the public sector where a contact person shall be appointed responsible for the technical adaptation and publishing of data for use, their publication on the website of the authority and responsibilities for the accuracy of the catalog data www.opendata.gov.mk.

    MK0049, 2014, Open Data

  72. Introducing the possibility for submission of a request by the interested parties for new datasets for use.

    MK0050, 2014, Open Data

  73. Establishing a platform for data mashing (pilot 11 institutions)

    MK0051, 2014, E-Government

  74. Trainings for implementation of the Law on Use of Data from the Public Sector

    MK0052, 2014, Capacity Building

  75. Raising public awareness about the right to free access to public information through the created and conducted media presentations and educational campaign

    MK0053, 2014, Capacity Building

  76. Establishing of inter-sector working group for determining the compliance with the Convention of the Council of Europe for access to public documents and setting national legal requirements for accession to the Convention

    MK0054, 2014, Public Participation

  77. Educating officers and officials at the information holders (Commission for Protection of the Right to Free Access to Public Information)

    MK0055, 2014, Capacity Building

  78. Making a new web site of the Commission (Ministry of Information Society and Administration)

    MK0056, 2014, E-Government

  79. Regular posting and updating the list of information holders

    MK0057, 2014, Capacity Building

  80. Availability of all public information on the web sites of the information holders (all holders)

    MK0058, 2014, Capacity Building

  81. Improving the financial and human resources of the Commission (Ministry of Finance, the Commission for Protection of the Right to Free Access to Public Information and the Ministry of Information Society and Administration)

    MK0059, 2014, Capacity Building

  82. Increasing the cooperation of the Commission with associations and foundations and municipalities in RM through Memorandum of Cooperation

    MK0060, 2014, Capacity Building

  83. Publishing information about budget and program implementation of health budgets, with particular focus on the budgetary and financial implementation of preventive programs of the Ministry of Health, obtained through a procedure of access to public information www.esem.org.mk

    MK0061, 2014, E-Government

  84. Amending the Law on Free Access to Public Information (Ministry of Justice)

    MK0062, 2014, Legislation & Regulation

  85. Starred commitment Adoption of amendments to the Law on Prevention of Corruption in the direction of:

    MK0063, 2014, Anti-Corruption Institutions

  86. Implementation of activities to raise awareness of public administration and citizens to report corruption and other unlawful and impermissible actions

    MK0064, 2014, Anti-Corruption Institutions

  87. Introducing guidelines to the integrity system and their further piloting in the municipalities and central level institutions

    MK0065, 2014, Capacity Building

  88. Defining a methodology for assessing the risks of corruption by updating the concept of integrity

    MK0066, 2014, Anti-Corruption Institutions

  89. Developing a methodology for monitoring the progress of implementation of integrity systems (integrity index) for local self governments

    MK0067, 2014, Anti-Corruption Institutions

  90. Developing a methodology for monitoring progress in implementation of integrity systems by the civil society (through tools for social responsibility)

    MK0068, 2014, Anti-Corruption Institutions

  91. Continuously promote the use of IT tools for social responsibility in the municipalities and other institutions

    MK0069, 2014, Capacity Building

  92. Building the capacity of civil society organizations to monitor anti-corruption practices at the local level through research and a LOTOS study

    MK0070, 2014, Anti-Corruption Institutions

  93. Defining the scope of the elected and appointed persons who are obliged to submit declarations of assets and interests statement - Preparation of the Register

    MK0071, 2014, Asset Disclosure

  94. Implementation of the Open Budget Initiative

    MK0072, 2014, Fiscal Transparency

  95. Starred commitment Public procurement

    MK0073, 2014, Open Contracting and Procurement

  96. Foreign aid and foreign investment

    MK0074, 2014, Aid

  97. Developing capacities at local level for the implementation of mechanisms for proactive communication with citizens

    MK0075, 2014, Capacity Building

  98. Establish an electronic platform (dashboard) with indicators for the budget and delivery of local services

    MK0076, 2014, E-Government

  99. Improving local services through direct collaboration with citizens

    MK0077, 2014, Public Participation

  100. Transforming the part of local services in e- services

    MK0078, 2014, E-Government

  101. Participatory policy making at the local level- obligatory consultations with citizens in drafting/amending of the most important acts and documents in the local government (budget, strategies, urban plans, statute)

    MK0079, 2014, Legislation & Regulation

  102. Increasing accountability and promoting the concept of informed consumers and citizens, service users and rights through:

    MK0080, 2014, Capacity Building

  103. Publication of the results of the projects for evaluation of public administration

    MK0081, 2014, Capacity Building

  104. Inclusive elementary and secondary education for persons with disabilities

    MK0082, 2014, Education

  105. Enforcement activities of the Center for Safer Internet Action Plan in accordance with (Inhope Macedonia)

    MK0083, 2014, Capacity Building

  106. Analysis of the results obtained in field research at the national level to implement the program

    MK0084, 2014, Capacity Building

  107. Informing women on the rights and the services available to them with the Programme

    MK0085, 2014, Capacity Building

  108. Increasing responsibilities and promote the concept of environmental protection (DEM – AD Treska, Makedonski Brod and other stakeholders):

    MK0086, 2014, Environment and Climate

  109. ENER on line participatory tool in legislation drafting; 1)Publishing draft laws; 2)ENER usage data

    MK0001, 2012, Public Participation

  110. www.e-demokratija.gov.mk - on line tool for participatory policy making

    MK0002, 2012, E-Government

  111. Introduction of online petitions

    MK0003, 2012,

  112. Implementation of the Strategy for Cooperation of the Government with the Civil Society Sector

    MK0004, 2012, Public Participation

  113. Code of Best Practices for NGO Involvement

    MK0005, 2012, Capacity Building

  114. www.opendata.gov.mk

    MK0006, 2012, E-Government

  115. Development of business model for open data

    MK0007, 2012, Open Data

  116. Prioritizing opening of data

    MK0008, 2012, Open Data

  117. Use of inter-operable services as guidance in opening data

    MK0009, 2012, Open Data

  118. Plan and monitor the implementation of the plans for opening the state institutions information.

    MK0010, 2012, Open Data

  119. Analyses of the legal framework enabling open data.

    MK0011, 2012, Legislation & Regulation

  120. Improving services through www.uslugi.gov.mk

    MK0012, 2012, E-Government

  121. Integration of Citizen Logs, their update and publishing

    MK0013, 2012, E-Government

  122. ‘Traffic light’ project for citizens’ evaluation of the administration.

    MK0014, 2012, Public Participation

  123. Provision of the Government services through cloud computing.

    MK0015, 2012, E-Government

  124. Introduction of one-off request for the information from the citizens.

    MK0016, 2012, Legislation & Regulation

  125. Use of harm test. and 2. Publication of information gathered through the Free Access Law

    MK0017, 2012, Right to Information

  126. Publication of easy to search public information.

    MK0018, 2012, Right to Information

  127. Ratification of the Council of Europe Convention on Access to Public Documents.

    MK0019, 2012, Legislation & Regulation

  128. Electronic submission of requests for access to public character information.

    MK0020, 2012, E-Government

  129. Training of access to information officers.

    MK0021, 2012, E-Government

  130. Identification of low interest areas for business investments. 2.Publication of research.

    MK0022, 2012, Education

  131. Scientific and research cooperation through the Internet.

    MK0023, 2012, E-Government

  132. Publication of information from the State Statistical Office for further scientific purposes.

    MK0024, 2012, Education

  133. Available information about the Inspectorates

    MK0025, 2012, Justice

  134. Introduce integrity systems for anticorruption policies in the public administration.

    MK0026, 2012, Capacity Building

  135. Open Budget initiative

    MK0027, 2012, Fiscal Transparency

  136. Public Procurements

    MK0028, 2012, E-Government

  137. Foreign assistance and foreign investments

    MK0029, 2012, Aid

  138. Opening of information by the Municipalities

    MK0030, 2012, Open Data

  139. Free access to information training local self-government officials

    MK0031, 2012, Capacity Building

  140. Integrity system on local level.1. Established methodology. 2. Piloting in 10 municipalities.

    MK0032, 2012, Conflicts of Interest

  141. Promotion of consumers information in selected areas.

    MK0033, 2012, Gender

  142. Availability of information related to: roads safety, air quality, safety of workers

    MK0034, 2012, E-Government

  143. Public health information

    MK0035, 2012, Health