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Philippines

8888 Citizens’ Complaint Center (PH0047)

Overview

At-a-Glance

Action Plan: Philippines 2017-2019 Action Plan (Updated)

Action Plan Cycle: 2017

Status: Inactive

Institutions

Lead Institution: Office of the Cabinet Secretary

Support Institution(s): All national government agencies, governmentowned or controlled corporations (GOCCs), government financial institutions (GFIs), and other instrumentalities of the government. Any concerned citizen

Policy Areas

Public Participation

IRM Review

IRM Report: Pending IRM Review

Starred: Pending IRM Review

Early Results: Pending IRM Review

Design i

Verifiable: Pending IRM Review

Relevant to OGP Values: Pending IRM Review

Potential Impact: Pending IRM Review

Implementation i

Completion: Pending IRM Review

Description

What is the public problem that the commitment will address?: The bureaucratic red tape is the main cause of delay in public service delivery and other government transactions. This is often exacerbated by corruption on various levels of government due to ineffective or lack of accountability mechanisms.; What is the commitment?: Citizens are provided a platform to report their complaints and grievances that will result to an immediate and appropriate government response.; How will the commitment contribute to solve the public problem?: The Establishment of the 8888 Citizens’ Complaint Center will serve as a mechanism where citizens may report their complaints and grievances on acts of red tape and/or corruption in any government agency or instrumentality. The Complaints Center will provide different communication channels (24/7 hotline, email, text, website, social media, etc) in order for the public to directly inform the government of any bottlenecks in the delivery of services as well as the conduct of transactions. Through this initiative, the government emphasizes the importance of citizen satisfaction. The information provided through these complaints is valuable in reforming the systems and processes in the bureaucracy. In turn, it is hoped that this will pave the way for people to once again have faith in their government.; Why is this commitment relevant to OGP values?: • Public Accountability. By creating a formal feedback mechanism, all public officials are under constant scrutiny. This initiative would require them to justify existing practices or reform them if necessary, as well as to come up with appropriate response to criticisms and expressions of public satisfaction. • Civic Participation. Opening channels to facilitate redress of grievances empowers the people and encourages them to be more vigilant in monitoring the integrity of government transactions. This is a significant step in helping them take a more active role in governance by acknowledging the issues they raise. • Technology and Innovation for Openness and Accountability. The initiative provides, through multiple communication channels, an open and accessible platform for real-time feedback to help resolve bottlenecks in public transactions and service delivery. The use of new and emerging social media platforms can further expand its reach and encourage more people to voice their concerns.


Commitments

  1. Citizen Participation in Local Government

    PH0056, 2019, Capacity Building

  2. Participation in Local Tourism Development

    PH0057, 2019, Capacity Building

  3. Basic Education Inputs Program

    PH0058, 2019, Capacity Building

  4. Open Data Portal

    PH0059, 2019, Capacity Building

  5. Participatory Monitoring of Infrastructure Projects

    PH0060, 2019, Capacity Building

  6. Implement EITI

    PH0061, 2019, Beneficial Ownership

  7. Passage of Freedom of Information Law

    PH0062, 2019, Capacity Building

  8. Labor Inclusivity and Dispute Resolution

    PH0063, 2019, Capacity Building

  9. Participatory Children's Health and Nutrition Program

    PH0064, 2019, Gender

  10. Indigenous Representation in Local Legislative Councils

    PH0065, 2019, E-Government

  11. Open Contracting Data Publication

    PH0066, 2019, Audits and Controls

  12. Civil Society Participation to Improve LGU Service Delivery

    PH0042, 2017, Capacity Building

  13. Engage Communities in the Fight Against Corruption, Criminality and Illegal Drugs

    PH0043, 2017, Capacity Building

  14. Ease of Doing Business:Competitiveness

    PH0044, 2017, Legislation & Regulation

  15. Ease of Doing Business: Philippines’ Anti-Red Tape Challenge)

    PH0045, 2017, Capacity Building

  16. Citizen Participatory Audit)

    PH0046, 2017, Audits and Controls

  17. 8888 Citizens’ Complaint Center

    PH0047, 2017, Public Participation

  18. Government Feedback Mechanism

    PH0048, 2017, Capacity Building

  19. Access to Information Legislation

    PH0049, 2017, Capacity Building

  20. e-Participation Through the National Government Portal

    PH0050, 2017, Citizenship & Immigration

  21. Open Budget Index and Budget Reform Bill

    PH0051, 2017, E-Government

  22. Philippine Extractive Industries Transparency Initiative

    PH0052, 2017, Beneficial Ownership

  23. Institutional Mechanisms for Disaster Response

    PH0053, 2017, E-Government

  24. Shelter Development for Informal Settler Families

    PH0054, 2017, E-Government

  25. Open Local Legislative Processes

    PH0055, 2017, E-Government

  26. Law on ATI

    PH0029, 2015, Right to Information

  27. Transparency of Local Govs Plans and Budgets

    PH0030, 2015, Fiscal Transparency

  28. Open Data

    PH0031, 2015, Open Data

  29. Extractive Industries' Transparency

    PH0032, 2015, Extractive Industries

  30. CSO Engagement in Public Audit

    PH0033, 2015,

  31. Civic Enagement in Local Budget Planning

    PH0034, 2015, Participation in Budget Processes

  32. Civic Enagement in Local Budget Planning – Community Capacity-Building

    PH0035, 2015, Capacity Building

  33. Improving Public Service Delivery

    PH0036, 2015, Public Participation

  34. Improving Local Govs' Performance

    PH0037, 2015, Capacity Building

  35. Improve the Ease of Doing Business

    PH0038, 2015, Private Sector

  36. Local Government Competitiveness

    PH0039, 2015, Capacity Building

  37. Public and Private Sector Dialogue

    PH0040, 2015, Private Sector

  38. Improving Corporate Accountability

    PH0041, 2015, Private Sector

  39. Sustain Transparency in National Government Plans and Budgets

    PH0020, 2013, E-Government

  40. Support for the Passage of Legislations on Access to Information and Protection of Whistleblowers

    PH0021, 2013, Legislation & Regulation

  41. Engage Civil Society in Public Audit

    PH0022, 2013, Public Participation

  42. Enhance Performance Benchmarks for Local Governance

    PH0023, 2013, Capacity Building

  43. Enhance the Government Procurement System

    PH0024, 2013, E-Government

  44. Strengthen Grassroots Participation in Local Planning and Budgeting

    PH0025, 2013, Participation in Budget Processes

  45. Provide More Accessible Government Data in a Single Portal and Open Format

    PH0026, 2013, E-Government

  46. Starred commitment Initiate Fiscal Transparency in the Extractive Industry

    PH0027, 2013, Extractive Industries

  47. Starred commitment Improve the Ease of Doing Business

    PH0028, 2013, Private Sector

  48. Disclose Executive Budgets

    PH0001, 2011, Fiscal Transparency

  49. Access to Information Initiative

    PH0002, 2011, Right to Information

  50. Broader CSO Engagement

    PH0003, 2011, Public Participation

  51. Participatory Budget Roadmap

    PH0004, 2011, Participation in Budget Processes

  52. Local Poverty Reduction

    PH0005, 2011, Subnational

  53. Empowerment Fund

    PH0006, 2011, Capacity Building

  54. Social Audit

    PH0007, 2011, Public Participation

  55. Results-Based Performance

    PH0008, 2011, Capacity Building

  56. Performance-Based Budgeting

    PH0009, 2011, Capacity Building

  57. Citizen’S Charters

    PH0010, 2011, Capacity Building

  58. Internal Audit

    PH0011, 2011, Audits and Controls

  59. Single Portal for Information

    PH0012, 2011, E-Government

  60. Integrated Financial Management System

    PH0013, 2011, E-Government

  61. Electronic Bidding

    PH0014, 2011, E-Government

  62. Procurement Cards

    PH0015, 2011, Open Contracting and Procurement

  63. Manpower Information System

    PH0016, 2011, E-Government

  64. Expand the National Household Targeting System (NHTS)

    PH0017, 2011, Public Participation

  65. e-TAILS

    PH0018, 2011, E-Government

  66. Budget Ng Bayan

    PH0019, 2011, Fiscal Transparency

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