Overview

At-a-Glance

Action Plan: South Korea Third National Action Plan 2016-2018

Action Plan Cycle: 2016

Status:

Institutions

Lead Institution: Ministry of the Interior

Support Institution(s): Central government ministries, local governments, public institutions, etc. All users of government services for citizens

Policy Areas

Capacity Building

IRM Review

IRM Report: Republic of Korea End-of-Term Report 2016–2018, Republic of Korea Mid-Term Report 2016-2018

Early Results: Did Not Change

Design i

Verifiable: Yes

Relevant to OGP Values: No

Ambition (see definition): Low

Implementation i

Completion:

Description

Integrating service portals for citizens; Commitment Start and End Date: New / 1 July 2016 ~ 30 June 2018; Lead implementing Ministry, Department, Agency: Ministry of the Interior; Person responsible from implementing agency: Ha, Yong-jae; Title, Department: Steering Group for Administrative Information Service Integration / Assistant Official; Phone: +82-2-2100-4215; Other actors involved: Government Ministries, Department/ Agency: Central government ministries, local governments, public institutions, etc.; CSOs private sector, multilaterals, working groups: All users of government services for citizens; Status quo or problem addressed by the commitment: It is inconvenient for citizens who have to find information or services they want and visit different sites because online services for citizens are developed and operated by each separate area of welfare, employment, and SME. Main Objective To provide user-oriented, customized services by integrating the channels for all online government services for citizens and strengthening linkage with individual systems.; Brief Description of Commitment: The three major systems (Government Portal, Information Page on Customized Benefits, and Minwon24 – G4C service portal) representing Korea’s online government services for citizens will be first integrated, followed by its integration and linkage with the service portal of each area such as Bokjiro (welfare) and WorkNet (employment) from 2017.; OGP challenge addressed by the commitment: Improving public services. Relevance This commitment is relavant to access to information, and technology and innovation for openness and accountability.; Ambition: Proactive and customized services will be developed and provided, allowing citizens to enjoy all government services they need by visiting one website only, as compared to the past when they had to go through the cumbersome process, visiting different websites and requesting services here and there

IRM End of Term Status Summary

For details on this commitment, see South Korea End-of-Term Report 2016–2018.

Citizen Service Portals (KR0031)