Improving Application Process for Water Use Licenses (TN0064)

Commitment Description

This commitment aims to develop the public administration system for the management of claims and licenses for the exploration/use of public water resources by establishing an electronic information system instead of the traditional administrative structure that relies on direct communication and administrative documents in various procedures. This system is designed to speed up the response to license applications and to protect the personal data of applicants, thereby improving access to information and upholding the principle of transparency.

The problem to solve

- The process of collecting the applications and their technical documents, and then sending them to the competent actors and technical departments for follow-up and examination takes a long time because it involves all the governorates of the Republic. - The difficulty of tracking the status of files between administrations and the delays in responding to some citizens' license applications. - Problems in contacting applicants to complete their files in case some documents required for the study are missing. - Lack of human and material resources to manage the files between the intervening administrations and structures, with the difficulty of archiving and documenting the files of applications and managing the archive for more than five years. - Problems in updating the joint database on the status of water resources among line ministry departments, - Accepting and managing license applications through costly traditional administrative methods (ink, paper and related supplies).

Determine the objectives for implementing the commitment/expected results

- Mainstream the use of the information system for the management of applications and licenses for the exploration/use of public water resources by departments and intervening parties, thus accelerating the process of reviewing these applications. - Simplify and expedite the process of responding to license applications and reduce processing delays, - Simplify the process of following up the status of the application by the intervening administrations, as well as overcoming the difficulty of follow-up by the service beneficiaries, - Improve the efficiency and effectiveness of administrative processes and support the management of public water resources, - Provide practical solutions that help overcome many of the problems associated with requirements and licenses for exploration/use of public water resources via the use of paper administrative documents.

How will the commitment help solve the problem/change the reality?

- Promote integrity in the public sector, modernize management and combat corruption in the use of public water resources, - Increase efficiency and effectiveness in the use of public water resources, thereby promoting transparency and integrity in this sector, - Enhance multilateral participatory work within the administration, which contributes to improving the quality of administrative services and responding to the needs and aspirations of citizens.

Proportionality to the main axes

- Transparency and integrity: The commitment will contribute to enhancing transparency and integrity in the public water sector by strengthening governance, tracking and monitoring mechanisms for the process of using public water resources. - Further development of electronic services for citizens and bringing them closer to the users of public water services (a physical or legal entity exercising activities in the fields of agriculture/industry/packaging/sand extraction/temporary use).

Funding source/relationship with other programs and policies

«GIZ» German Agency for International Cooperation

Phases and implementation schedule

June-December 2022 Establish a multilateral working group within the Ministry of Agriculture to oversee the completion and development of the system. Completing a schedule to segment the system according to the nature of exploitation

December 2022- June 2023 Determine the functional needs required of the regional delegations of agriculture

September 2023 Complete the first phase of managing public data among administrative departments

November 2023 Set up and operate the system in its experimental phase and organize training for users

April 2024 Sign licensing decisions for the use of public water resources using the system and adoptpt electronic signatures.

May 2024 Respond to requests from regional agricultural delegations through the system and inform beneficiaries

June 2024 Implement real-time information exchange between the claims management system for the operation of the public water domain and the electronic management system in the documents and archives of the Ministry of Agriculture.

January 2025 Evaluation of the system by the various stakeholders and drawing up of an action plan for its further development.