Single Window (AL0037)
Overview
At-a-Glance
Action Plan: Albania Second Action Plan for 2014-2016
Action Plan Cycle: 2014
Status: Inactive
Institutions
Lead Institution: General Directorate of Customs
Support Institution(s): NA
Policy Areas
E-Government, Private SectorIRM Review
IRM Report: Albania End-of-Term Report 2014-2016, Albania Mid-Term Report 2014-2016
Starred: No
Early Results: Did Not Change
Design i
Verifiable: Yes
Relevant to OGP Values: Not Relevant
Implementation i
Description
In order to facilitate and accelerate the procedures for trade in the custom system, the General Directorate of Customs will centralize the administration of requests and procedures through a single window. The utilization of a single window will reduce the time of administrative practices, will reduce the cost and inevitably increase the transparency level. The interface between private sector and the General Directorate of Customs it will be a web portal interface. The institutional cooperation and coordination of actions will be in real time. The single window will raise the transparency level of transactions between the administration and the private sector.
IRM Midterm Status Summary
For Commitment details, see Albania Mid-Term Report 2014-2016.
IRM End of Term Status Summary
Commitment 2.3. Single Window
Cluster 4: Simplified Customs Services – 2.3 and 3.4
This cluster is composed of two commitments, as follows:
Commitment 2.3. Single Window
Commitment 2.3. Text: In order to facilitate and accelerate the procedures for trade in the custom system, the General Directorate of Customs will centralize the administration of requests and procedures through a single window. The utilization of a single window will reduce the time of administrative practices, will reduce the cost and inevitably increase the transparency level. The interface between private sector and the General Directorate of Customs it will be a web portal interface. The institutional cooperation and coordination of actions will be in real time. The single window will raise the transparency level of transactions between the administration and the private sector.
Responsible institution: General Directorate of Customs
Supporting institution(s): N/A
Start date: 2014 End date: 2016
Commitment 3.4. E-document
Commitment 3.4. Text: Forms and documents to be completed for different procedures in the customs system are not only complicated but also numerous. In the aim to facilitate the access to the customs system we shall introduce the e-document. Not only will we facilitate the use of different forms and documents, but we will also contribute in the establishment of a paperless environment. The provision of public services in electronic way through e-documents and e-forms will facilitate the procedures for citizens and business, by reducing the costs and time employed for this services, it will also improve the degree of access to information for citizens thus making the procedures more transparent. E-documents will:
1. Improve public access by making selected documents, transparency and valid information for citizens available online.
2. Streamline citizen services by allowing licensees to submit electronic documents with their online applications.
3. Increase efficiency by eliminating filing, retrieving and re-filing of paper documents, and reducing time spent searching for misplaced paperwork.
4. Reduce the cost and clutter associated with manual, paper-based processes, and the printing and archiving of paper records.
5. Allow the public to submit electronic documents with online complaint forms.
Responsible institution: General Directorate of Customs
Supporting institution(s): N/A
Start date: 2014 End date: 2016
Commitments Aim:
Customs procedures in Albania have been costly and time consuming both for private operators and for the customs administrators processing the customs applications.
The Single Window and e-document commitments aim at improving custom services for operators in Albania’s trade exchange system. The commitments accomplish this by reducing costs and facilitating procedures both for economic operators and for the customs administration. The Single Window was meant to provide an interconnected system (telematic network) that enables state institutions to exchange communications and files (e-document).
Status
Commitment 2.3
Midterm: Limited
Limited progress was made to implement the Single Window. The General Directorate of Customs has set up a working group for the project, which was still in an early phase of development at the action plan’s one-year mark. The government expected delays in the project because of technical issues. In order for the Single Window to work, additional investments were required in other state institutions’ ICT systems.
End of term: Limited
No additional progress was made on implementing the Single Window in 2015–2016. The government’s end-of-term self-assessment report (September 2016) does not mention any new developments except a training session on the Single Window project. The training session, which took place in June 2016, focused on developing the knowledge and capacities of a core team of Albanian experts for the planning, preparation, and implementation of the Single Window project. United Nations Economic Commission for Europe (UNECE), http://www.unece.org/tradewelcome/trademeetings/trade-workshops/workshops/2016/workshop-on-establishing-an-albanian-single-window/doc.html#/.
Commitment 3.4
Midterm: Limited
Interviewed representatives of the General Directorate of Customs reported that the terms of reference for the e-document tender have been detailed. The National Agency for Information Society was tasked with opening the tender procedure, which, by the time of drafting the IRM midterm report, was not published.
End of term: Limited
No additional progress was noted on the implementation of the e-document commitment during 2015–2016. The government’s end-of-term self-assessment report states that “development and implementation of a project based on paperless customs is completed.” However, the paperless project referred to in the self-assessment report is a different project, which pertains to internal operations within the General Directorate of Customs. The e-document commitment is about the electronic provision of public services through e-documents and e-forms. This was meant to replace the so-called “postman” system for business operators, simplifying and streamlining the process. Currently, business operators have to visit multiple institutions in order to obtain official documents for customs. But the new service is not in operation. The government’s end-of-term self-assessment report notes that this commitment will require an amendment to legislation.
Did it open government?
The IRM midterm report found that these commitments were irrelevant to OGP values of access to information, civic participation, and public accountability. The limited implementation progress has not demonstrated any early results that could contribute to opening government. IRM progress report, http://www.opengovpartnership.org/wp-content/uploads/2001/01/Albania_Second%20IRM%20Report_for%20public%20comment.
Carried forward?
These commitments were not carried forward in the new action plan.
Commitments
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Transparency of Government Reporting
AL0061, 2018, E-Government
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e-Government
AL0062, 2018, Access to Information
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Improved Business Regulation
AL0063, 2018, Capacity Building
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Safe Communities
AL0064, 2018, Anti-Corruption
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Improvement of Database/Portal with Coordinators’ Data of the Right to Information and Transparency Programs
AL0044, 2016, Access to Information
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Budget Transparency
AL0045, 2016, E-Government
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Integrated Registry of Citizens’ Housing
AL0046, 2016, Anti-Corruption
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Establishment of Electronic Registry for Public Notification and Consultation
AL0047, 2016, E-Government
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Digital Archive
AL0048, 2016, E-Government
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Creating a Database for Archiving and Publication of Research Funds and Programs in Albania
AL0049, 2016, E-Government
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Commitment to Publish Online Central and Local Government Legislation in Open Systems and for Free
AL0050, 2016, Capacity Building
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Commitment to Open Standards for Contracting
AL0051, 2016, Access to Information
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Implementation of the Law "On Protection of Whistleblowers", Capacity Building, Amendments and Its Bylaws
AL0052, 2016, Anti-Corruption
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Provision of Electronic Services
AL0053, 2016, Capacity Building
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Establishment of Multifunctional Centralized System for Building Permits
AL0054, 2016, Capacity Building
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Establishment and Distribution of Digital Counters
AL0055, 2016, E-Government
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Service Passport Standardization
AL0056, 2016, Capacity Building
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Citizen Card
AL0057, 2016, Capacity Building
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Electronic System of Registration of e-Prescription in the Republic of Albania
AL0058, 2016, Anti-Corruption
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Electronic Monitoring System of Forests
AL0059, 2016, Anti-Corruption
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Integrated Electronic System for Professional Licensing of Individuals and Legal Entities That Will Operate in the Field of Study Design and Supervision of Commissioning of Construction Works
AL0060, 2016, E-Government
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Standardization of Corruption Complaints
AL0031, 2014, Anti-Corruption
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Electronic Registry of Energy and Industry Permits
AL0032, 2014, E-Government
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Implementation of Public Expenses Module in "Open Data" Format
AL0033, 2014, Access to Information
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Promoting OGP Values Among Local Authorities
AL0034, 2014, Public Participation
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Database on Economic Assitance Beneficiaries
AL0035, 2014, E-Government
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Electronic Portal on Water Resources Administration and Management
AL0036, 2014, E-Government
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Single Window
AL0037, 2014, E-Government
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Electronic Access to Protected Areas
AL0038, 2014, E-Government
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National Geoportal
AL0039, 2014, E-Government
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e-Albania
AL0040, 2014, E-Government
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e-Document
AL0041, 2014, E-Government
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Law on Whistleblowers Protection
AL0042, 2014, Anti-Corruption
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Police Service Offices
AL0043, 2014, E-Government
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Open Data Portal
AL0001, 2012, Access to Information
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e-Acts
AL0002, 2012, E-Government
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e-Parliament
AL0003, 2012, E-Government
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Extension of the Governmental Network, GOVNET
AL0004, 2012, E-Government
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e-Government Interoperability Framework, e-GIF
AL0005, 2012, E-Government
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Government Datacenter
AL0006, 2012, E-Government
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Excise System
AL0007, 2012, E-Government
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Starting of the e-Tax System
AL0008, 2012, E-Government
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Online State Matura
AL0009, 2012, E-Government
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The Regulation on Ethics in Research and Publishing
AL0010, 2012, Education
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Digitalization of Higher Education Accreditation Process
AL0011, 2012, E-Government
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U-Gov System
AL0012, 2012, E-Government
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Online Inspections of Courts and Judicial Hearings
AL0013, 2012, E-Government
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Digitalization of the File Transfer Process
AL0014, 2012, Anti-Corruption
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e-Employment Project
AL0015, 2012, E-Government
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e-Concessions Procedures
AL0016, 2012, Anti-Corruption
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Amendment of the Law “On the Right to Information for Official Documents”
AL0017, 2012, Access to Justice
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Drafting a New Law on "Notice and Consultation"
AL0018, 2012, Legislation & Regulation
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Tracking Project
AL0019, 2012, E-Government
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Digitalization of the Notary Register
AL0020, 2012, Access to Justice
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Online Citizens’ Claims in the Judiciary System
AL0021, 2012, Access to Justice
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Work Inspection, Online Complaint
AL0022, 2012, E-Government
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Financial Module of All Educational Institutions
AL0023, 2012, Education
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Audio and Video Recording of Judicial Hearings
AL0024, 2012, E-Government
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e-Albania Portal
AL0025, 2012, E-Government
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e-Inspection Portal
AL0026, 2012, E-Government
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Portal Www.Gjykata.Gov.Al
AL0027, 2012, E-Government
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Disclosure of the List of Payments Made Daily by the Government Units
AL0028, 2012, Access to Information
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e-Procurement System for All Small Purchases of Public Procurement
AL0029, 2012, Anti-Corruption
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Implementation of the EITI Recommendations
AL0030, 2012, Anti-Corruption