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e-Government (AL0062)



Action Plan: Albania Action Plan 2018-2020

Action Plan Cycle: 2018

Status: Active


Lead Institution: The National Agency of Information Society

Support Institution(s): Line Ministries and their dependency institutions, local government, and independent institutions, Citizens / business / employees of public administration

Policy Areas

Access to Information, E-Government, Open Data

IRM Review

IRM Report: Albania Design Report 2018-2020

Starred: Pending IRM Review

Early Results: Pending IRM Review

Design i

Verifiable: Yes

Relevant to OGP Values: Access to Information , Technology

Potential Impact:

Implementation i

Completion: Pending IRM Review


Component II: Open Governance to Modernize Public Services and E-Gov
The policy goal of this activity is the development of electronic governance and the provision of
interactive public services for citizens and businesses.
Lead Institution The National Agency of Information Society
Other participants Government Line Ministries and their dependency institutions, local
government, and independent institutions
Civil society
Private sector
Citizens / business / employees of public administration
Status quo or problem/the issue to be
E-Governance is today a tangible reality in Albania which is managed and
coordinated by the National Agency of Information Society (below
NAIS). Since 2013, NAIS has become the most important institution in
the development and implementation of projects in the field of
information technology and electronic communications. From November
2017, NAIS operates on the basis of the Decision of Council of Ministers
No.673, dated 22.11.2017 "On the Reorganization of the National
Information Society Agency", on the basis of which it provides policies,
strategies and regulates the ICT sector, excluding the field of electronic
communications. Since the beginning, this agency had a strategy, linking
systems to one another and exchanging real-time data as a necessary step
for facilitating the services and reducing the number of documents
required by the citizen or business in the counters.
The governmental portal e-Albania, a project of the Albanian
Government, which is based on the online institutional interaction, is the
typical example of digitalization of state services, where facilitated direct
communication means are provided for authenticated individuals in the
system by avoiding therefore obstacles of a wide spectrum. The Albanian
government, as a promoter of the transformation of physical services to
online services, turned e- Albania into an example and managed to build
a serious image of the state and restore citizens' trust in institutions. The
e-Albania government portal, through various projects, has significantly
increased the number of electronic services, with a total of 1363 services
out of which 590 electronic services. The e-Albania portal has been
created on the principle of the Open Government Partnership and is
orientated towards the service to the citizens.
Nowadays, a large range of public services that were previously offered
only in the traditional model, requiring submission to the respective
offices, paper application, waiting in line, filling in forms, etc., are now
taken electronically, with a counter, from a smartphone camera, a home
computer. In this regard, all the technological achievements behind this,
have to meet the goal of providing public services that consist in:
simplification of procedures, electronic applications for public services,
security, speed and functionality to the maximum of time and most
importantly with 24/7 access regardless of location.
It is worth pointing out that after hundreds of electronic services that are
offered electronically by the Albanian public institutions, lies a complex
architecture (Governmental Interoperability Platform); a continuing
process of building new systems, improving existing systems, digitizing
physical archives, building physical support infrastructure, setting up
specified platforms where electronic signatures / sealed documents should
circulate, creating dedicated electronic archive capacities, equipment of
all actors with electronic signature and seal in order to anticipate and
involve all steps and links in this process. Concerning the Governmental
Interoperability Platform (GG), which is the basic architecture that
enables the interconnection of electronic registers with one another and
the exchange of real-time data in a secure and reliable form, by
guaranteeing electronic services to citizens, businesses and public
administration, as a result of the investments made by NAIS during this
period, 49 electronic systems are connected to GG and exchange data in
real-time, unlike in the year 2013, where only 6 electronic systems were
connected to GG.
An essential element in completing the e-Governance framework in
Albania is that any administrative document such as certificates,
certificates, testimonies, etc. have the same legal value as when they are
generated by online state offices (or in this case, from the portal ealbania), as well as when physically handled on paper in their counters.
Relevant legal and sub-legal acts approved by the Decision of Council of
Ministers no. 495, dated 13.09.2017, "On the approval of regulations for
the benefit of electronic public services", opened the way for the
authentication of the electronic seal, giving legal validity to the
administrative documents generated through the e-Albania portal. Based
on the decision, the sending and receiving of data is carried out in full
compliance with the legislation regulating electronic identification and
trusted services, whereas the stamping of electronic administrative
documents, generated by electronic transmission, guarantees the
authenticity of the document in electronic format. Since September 2017
when the electronic seal became legitimate, the e-Albania portal enables
the download of administrative documents of legal value 24/7, by
therefore making these documents available every hour of the day and
every day of the week, regardless of the opening hours of the counters. At
present, 33 documents with electronic seal are offered on the portal, a part
of which are provided only electronically, eliminating their printing on
paper at the physical counters of the institutions.
In addition to the electronic seal, another novelty of the portal is the use
of the e-Albania portal for public administration employees to obtain
certificates and documents that are used as portal services for completing
the accompanying documentation of the service requested by the citizen
and will no longer be required himself to him. Today, it is the employee
of the public administration and not the citizen, the one who has the task
of collecting documents with electronic seal from the portal e-albania and
their attachment to the application file of the citizen. Simply said: the
ordinary itinerary from office to office for a certificate, document etc., has
come to an end. Over 2.6 million documents with electronic seal are easily
obtained from citizens and businesses, eventually avoiding corruption and
These are the rhythms that are bringing a transformation, from which
benefits come not only to state institutions but especially to citizens and
business, who are benefiting through this process and services raised.
These developments have affected the improvement of the Index of eGovernance Development (EGDI) which is an index that assesses the
development of e-governance at the national level. In 2016, Albania
ranked 82 out of 193 countries with regard to the EGDI index with a value
of 0.5331. In 2018, Albania ranks 74th among states such as Hungary,
Bulgaria, Croatia, etc. with index value 0.6519. From the three
components of EGDI, according to the report the greatest impact on its
growth came from the component of Online Services Index (OSI) with a
value of 0.7361 in 2018, compared with 0.5942 in 2016. The eParticipation Indicator (EPI) is at 0.7584 level, making Albania approach
countries such as Australia, Austria, Belgium, etc., with the eparticipation index "Very High", from "High" as classified in 2016.
Albania has progressed faster compared to the timing of the process and
the progressive expansion of services already offered in electronic form
or systems interconnection.
In this context, NAIS has continued to work on identifying new public
services that will be digitized, for the addition and promotion of electronic
services for citizens, business and administration. The priority will be to
increase transparency and improve public services in the public
administration, as according to the principles of the Open Government
Partnership initiative.
The Albanian Government is committed to working for a better, quality,
open and transparent governance. Transparency is one of the three key
priorities set out recently by the leaders of the G8 countries. They signed
in June 2013 some principles specified for "Open Data" in the “Open Data
Charter” document. Open data support and encourages innovation and
provide greater accountability for improving democracy.
The data is powerful, they affect transparency and help in the exact control
of each activity. Many countries have launched programs to government
transparency and public offices through the publication of data "Open
Data" online. The development policies for Open Data have taken a rapid
development in the last five years in different countries. Initiatives for the
realization of open data are of different forms in different countries
ranging from the development of specific portals and data in the
framework of the development of e-government towards the most
ambitious projects for having real "open data". The European Union has
adopted several documents for the implementation of "Open Data" and
has created the portal for open data at the EU level. Many countries have
adopted action plans and national policies for the realization of open data.
In fact, with the increasing demands of the public for a transparent and
accountable government and the ongoing efforts of the Government of the
Republic of Albania to ensure a better and more open communication with
citizens and civil society, NAIS, also within this Global Initiative, in 2016
has implemented the Electronic Register of Public Notifications and
Consultations. The implementation of open data and the creation of a
government portal for open data is an important government engagement,
part of the action plan drafted under the Open Government Partnership
(OGP) global initiative.
For the above, the National Agency of Information Society (NAIS), based
on Law no. 119/2014 dated 18.09.2014 "On the Right to Information", as
well as Law no. 146/2014 dated 30.10.2014 "On Notification and Public
Consultation" engages in the construction of the portal,
which through its three main modules will serve as an information
window for the progress of the OGP project for Albania, as a consultation
place among citizens and decision-making institutions in Albania, as well
as a unique point of publication of open government data.
The main purpose of the implementation of 'open data' is a more efficient
and effective governance, economic growth and innovation, transparency
and accountability, promoting the reuse of public information while
respecting the right to intellectual property and personal data protection.
Through the creation of a government portal for open data, the aim is to
increase transparency and increase public engagement in governance.
Main objective / Purpose of the policy The policy goal of this activity is the development of electronic
governance and the provision of interactive public services for
citizens and businesses.
OGP challenge affected from this
g public
nt of public
Creating a safer
It is important for the improvement of: Transpar
Citizen participation Technology and
Measurable and
achievements for the
fulfillment of the
New or
from the
action plan
End date
2.1.1 Developing
the information
section on the Open
Partnership (OGPOGP)
Open Data
ent in
2018 2019
2.1.2 Development
of the "Open Data"
section for
transparency on the
activity of public
2.1.3 Identification
and collection of
data in the
appropriate format
from the public
in order
2.1.4 Integration of
data into the portal
2.2.11 Implementing
new electronic
services on the eAlbania portal
Adding new
services to the
g access
to public
s and
2019 2020
2.2.2 Data Exposures
to the Government
Interaction Platform
acy, cost
and time

IRM Midterm Status Summary

2. Open Governance to Modernize Public Services and E-Gov

Language as it appears in the commitment: [12]

Main objective: The policy goal of this activity is the development of electronic governance and the provision of interactive public services for citizens and businesses.


2.1.1 Developing the information section on the Open Government Partnership (OGP)

2.1.2 Development of the "Open Data" section for transparency on the activity of public


2.1.3 Identification and collection of data in the appropriate format from the public

         administration institutions

2.1.4 Integration of data into the portal

2.2.1 Implementing new electronic services on the e-Albania portal

2.2.2 Data Exposures to the Government Interaction Platform

Start Date: 2018  

End Date: 2020

Context and Objectives

This commitment is tied to Albania’s Digital Agenda 2015–2020 [13] and aims to further develop e-services for citizens and businesses in Albania. Currently, 591 out of 1,600 total government services are available electronically on the e-Albania portal. [14] Line ministries and subordinated agencies have prioritized certain services to be digitized based on those that were most frequently used and/or sought by users, according to a National Agency of Information Society (NAIS)’s surveys. [15] However, there are still important public services that require citizens to visit government offices in person, which can be time-consuming and costly, particularly for citizens living in remote parts of the country. [16] Therefore, an essential element in the e-governance framework in Albania is that all administrative documents (such as certificates, attestations, or testimonies) have the same legal value, whether obtained online or in person. Since the legitimation of the electronic seal in September 2017, [17] the e-Albania portal makes important legal documents available regardless of the opening hours of public offices.

The Government of Albania does not currently maintain a national open data portal. [18] Based on law no. 119/2014 "On the Right to Information", government agencies will make certain categories of information publicly available on their websites. This information will be identified by all the public entities that are going to publish their specific data on the portal.

To address these issues, this commitment proposes to develop a national open data portal, which will be included on a dedicated OGP website. It also calls for making new e-services available on the e-Albania portal. This commitment is relevant to OGP values of access to information and technology and innovation for transparency and accountability. It includes activities that are verifiable. Currently, there are 33 electronic documents offered on the portal, some of which are now offered only electronically. [19] According to the Director of E-Gov Relations with Institutions at National Agency on Information Society (NAIS), the implementation of this commitment will make 100 new e-services available on the portal. [20]

Overall, this commitment could improve the accessibility of information about public services, improve the level of public awareness about public service delivery procedures, and help reduce waiting times for citizens at public agencies’ offices. [21] According to the Director of E-Gov Relations with Institutions at NAIS, the number of certificates that will be issued at the registrar counters will be decreased threefold, saving citizens 50,000,000 ALL overall, as well as providing online tax certifications will save businesses an estimated 91,000 hours in queues and avoiding other bureaucratic actions that would bring additional costs to the business. [22] Additionally, the reduction of waiting times at public agencies’ offices and the need for citizens to produce hardcopy documents could help lower corruption risks in bureaucracy.

The benefits of creating the national open data government portal are diverse and will range from improved efficiency of public administrations to economic growth in the private sector. Based on Albanian legislation, [23] the data will be prepared in advance in easily-understandable, accessible formats, and it will be made publicly available on the website. The commitment also calls for the establishment of a dedicated OGP website with official information on the OGP process in Albania. [24] This could improve access to information on the OGP process in Albania. Such a website did not exist at the time of drafting the current action plan.

Next steps

The open data and e-service platforms are important mechanisms to improve services delivery and increase access to information. For effective implementation of the commitment, the IRM researcher recommends the following actions be taken:

  • The government and interested stakeholders could carry out a public awareness-raising campaign for the new open data portal;
  • The government could ensure continuous monitoring of the feedback mechanism to make data more understandable for the general public; and
  • The government could define and a set of implementation, outcome, and impact-oriented performance indicators to track the effectiveness of implementing this commitment. Such indicators could include:
    • An increased the number of unique yearly and monthly visitors to the new OGP website;
    • An increased number of public (citizens, business community) that use the open data platform.

[12] For the complete text of this commitment, see: “The Open Government Partnership Fourth Open Government National Action Plan for Albania 2018–2020”, Open Government Partnership, 10 January 2019,

[13] “Cross-cutting Strategy ‘Digital Agenda of Albania’ 2015–2020”, Republic of Albania, Council of Ministers, Ministry of Innovation and Public Administration,

[14] “Home”, e-Albania,

[15] Nevila Repishti, Director of National Agency for Information Society (NAIS), interview by IRM researcher, 17 July 2019; Emiliano Lule, representative of blind community, interview by IRM researcher, 22 July 2019; Nekie Hoxha, representative of Youth Group, interview by IRM researcher, 22 July 2019.

[16] Questionnaire fulfilled by National Agency for Information Society (NAIS) staff, July 2019.

[17] Decision of the Council of Ministers no. 495, dated 13 September 2017, "On the adoption of the rules for the benefit of electronic public services".

[18] Evis Qaja, point of contact to OGP, interview by IRM researcher, July 2019.

[19] Nevila Repishti, ibid; 

[20] Marseda Prifti, Director of E-Gov relations with institutions for NAIS, interview by IRM researcher, 17 July 2019.

[21] Nevila Repishti, ibid. 

[22] Marseda Prifti, ibid.

[23] Law no. 119/2014, “On the Right to information".

[24] Evis Qaja, ibid.


  1. Create and implement integrity plans across all ministeries

    AL0065, 2020, Anti-Corruption

  2. Creation of online beneficial ownership register

    AL0066, 2020, Anti-Corruption

  3. Establish online portal for feedback on public service delivery

    AL0067, 2020, E-Government

  4. Expand open data portal and promote access

    AL0068, 2020, Access to Information

  5. Implement citizen assessment process to improve public service delivery

    AL0069, 2020, E-Government

  6. Establish directorate to improve citizens' access to legal aid

    AL0070, 2020, Access to Justice

  7. Publish more accessible and transparent information on Ministry of Justice website

    AL0071, 2020, E-Government

  8. Publish accessible budget information online for citizen engagement

    AL0072, 2020, E-Government

  9. Improve reporting on public finance information

    AL0073, 2020, E-Government

  10. Transparency of Government Reporting

    AL0061, 2018, E-Government

  11. e-Government

    AL0062, 2018, Access to Information

  12. Improved Business Regulation

    AL0063, 2018, Capacity Building

  13. Safe Communities

    AL0064, 2018, Anti-Corruption

  14. Improvement of Database/Portal with Coordinators’ Data of the Right to Information and Transparency Programs

    AL0044, 2016, Access to Information

  15. Budget Transparency

    AL0045, 2016, E-Government

  16. Integrated Registry of Citizens’ Housing

    AL0046, 2016, Citizenship & Immigration

  17. Establishment of Electronic Registry for Public Notification and Consultation

    AL0047, 2016, E-Government

  18. Digital Archive

    AL0048, 2016, E-Government

  19. Creating a Database for Archiving and Publication of Research Funds and Programs in Albania

    AL0049, 2016, E-Government

  20. Commitment to Publish Online Central and Local Government Legislation in Open Systems and for Free

    AL0050, 2016, Capacity Building

  21. Commitment to Open Standards for Contracting

    AL0051, 2016, Access to Information

  22. Starred commitment Implementation of the Law "On Protection of Whistleblowers", Capacity Building, Amendments and Its Bylaws

    AL0052, 2016, Anti-Corruption

  23. Provision of Electronic Services

    AL0053, 2016, Capacity Building

  24. Establishment of Multifunctional Centralized System for Building Permits

    AL0054, 2016, Capacity Building

  25. Establishment and Distribution of Digital Counters

    AL0055, 2016, E-Government

  26. Service Passport Standardization

    AL0056, 2016, Capacity Building

  27. Citizen Card

    AL0057, 2016, Capacity Building

  28. Electronic System of Registration of e-Prescription in the Republic of Albania

    AL0058, 2016, E-Government

  29. Electronic Monitoring System of Forests

    AL0059, 2016, Anti-Corruption

  30. Integrated Electronic System for Professional Licensing of Individuals and Legal Entities That Will Operate in the Field of Study Design and Supervision of Commissioning of Construction Works

    AL0060, 2016, E-Government

  31. Standardization of Corruption Complaints

    AL0031, 2014, Anti-Corruption

  32. Electronic Registry of Energy and Industry Permits

    AL0032, 2014, E-Government

  33. Implementation of Public Expenses Module in "Open Data" Format

    AL0033, 2014, Access to Information

  34. Promoting OGP Values Among Local Authorities

    AL0034, 2014, Local Commitments

  35. Database on Economic Assitance Beneficiaries

    AL0035, 2014, E-Government

  36. Electronic Portal on Water Resources Administration and Management

    AL0036, 2014, E-Government

  37. Single Window

    AL0037, 2014, E-Government

  38. Electronic Access to Protected Areas

    AL0038, 2014, E-Government

  39. National Geoportal

    AL0039, 2014, E-Government

  40. e-Albania

    AL0040, 2014, E-Government

  41. e-Document

    AL0041, 2014, E-Government

  42. Starred commitment Law on Whistleblowers Protection

    AL0042, 2014, Anti-Corruption

  43. Police Service Offices

    AL0043, 2014, E-Government

  44. Open Data Portal

    AL0001, 2012, Access to Information

  45. e-Acts

    AL0002, 2012, E-Government

  46. e-Parliament

    AL0003, 2012, E-Government

  47. Extension of the Governmental Network, GOVNET

    AL0004, 2012, E-Government

  48. e-Government Interoperability Framework, e-GIF

    AL0005, 2012, E-Government

  49. Government Datacenter

    AL0006, 2012, E-Government

  50. Excise System

    AL0007, 2012, E-Government

  51. Starting of the e-Tax System

    AL0008, 2012, E-Government

  52. Starred commitment Online State Matura

    AL0009, 2012, E-Government

  53. The Regulation on Ethics in Research and Publishing

    AL0010, 2012, Education

  54. Digitalization of Higher Education Accreditation Process

    AL0011, 2012, E-Government

  55. U-Gov System

    AL0012, 2012, E-Government

  56. Online Inspections of Courts and Judicial Hearings

    AL0013, 2012, E-Government

  57. Digitalization of the File Transfer Process

    AL0014, 2012, Judiciary

  58. e-Employment Project

    AL0015, 2012, E-Government

  59. e-Concessions Procedures

    AL0016, 2012, Anti-Corruption

  60. Amendment of the Law “On the Right to Information for Official Documents”

    AL0017, 2012, Access to Justice

  61. Drafting a New Law on "Notice and Consultation"

    AL0018, 2012, Legislation & Regulation

  62. Tracking Project

    AL0019, 2012, E-Government

  63. Digitalization of the Notary Register

    AL0020, 2012, Access to Justice

  64. Online Citizens’ Claims in the Judiciary System

    AL0021, 2012, Access to Justice

  65. Work Inspection, Online Complaint

    AL0022, 2012, E-Government

  66. Financial Module of All Educational Institutions

    AL0023, 2012, Education

  67. Starred commitment Audio and Video Recording of Judicial Hearings

    AL0024, 2012, E-Government

  68. Starred commitment e-Albania Portal

    AL0025, 2012, E-Government

  69. e-Inspection Portal

    AL0026, 2012, E-Government

  70. Starred commitment Portal Www.Gjykata.Gov.Al

    AL0027, 2012, E-Government

  71. Disclosure of the List of Payments Made Daily by the Government Units

    AL0028, 2012, Access to Information

  72. e-Procurement System for All Small Purchases of Public Procurement

    AL0029, 2012, Anti-Corruption

  73. Implementation of the EITI Recommendations

    AL0030, 2012, Anti-Corruption

Open Government Partnership