Improve Public Service Practice (AU0019)
Action Plan: Australia Action Plan 2018-2020
Action Plan Cycle: 2018
Lead Institution: Department of the Prime Minister and Cabinet
Support Institution(s): Department of Health. Department of Social Services. Department of Human Services. Department of Education and Training. Department of Jobs and Small Business. Department of Infrastructure. Regional Development and Cities. Australian Bureau of Statistics and relevant State and Territory Government agencies. Specific organisations not yet identified. but may include a cross section of Empowered Communities organisations. Logan Together community partners and Stronger Communities for Children facilitating partners. local citizens and local government representatives.
Policy AreasCapacity Building, Marginalized Communities, Public Service Delivery
Improve public service practices using place-based approaches
Commitment Start and End Date
September 2078-August 2020
Lead implementing agency/actor
Department of the Prime Minister and Cabinet
What is the public problem that the commitment will address?
The problems present in the most disadvantaged locations across Australia are numerous and interrelated. and addressing them requires locally tailored. community based approaches (Australian Social Inclusion Board). The public service must have the authority, flexibility and capabilities to collaborate with different communities in different places to develop and implement different approaches.
A place-based approach recognises the impact of 'place· on individuals' experiences and outcomes and incorporates this recognition into strategies to improve social. economic and environmental outcomes. It embeds meaningful public and multi-stakeholder participation into the business of policy development and service delivery.
Too often. decisions are taken centrally without the engagement of local citizens. In addition. there can be unclear lines of accountability for delivery and quality of outcomes.
This commitment. focused on public sector improvement. will explore what changes to capabilities. planning, engagement. data sharing and implementation practice of the public service are required to support a place-centred approach. It will identify learning from place-based approaches already underway such as Cities Deals. Empowered Communities. Stronger Communities for Children and Logan Together and consider how to better enable citizen engagement and involvement in program design and delivery. The purpose of this commitment is to learn from place-based approaches that are already underway and explore how these learnings could be applied more broadly across the Com monwea Ith.
What is the commitment?
The Government will explore ways to encourage the application and broader adoption of place-based approaches across the public service. and provide recommendations for how the public service could apply a more place-centred. transformational and joined-up delivery approach to its work. This will be done by establishing mechanisms for the public service to learn from place-based approaches already underway, such as Cities Deals. and Empowered Communities. Stronger Communities for Children. and Logan Together. The learning focus will be on good practice and challenges in relation to delegation and accountability for local planning, engagement and service delivery to support place-based approaches and listening to the experiences of citizens
How will the commitment contribute to solve the public problem?
Our ambition is to design and promote a whole-of-government approach to learning from and applying place-based approaches. The adoption of place-centred approaches should contribute to the development of policy, implementation and service system responses that better take account of the needs and aspirations of citizens. deliver tangible outcomes. hold all stakeholders to account for their responsibilities and ensure that services are delivered in a way that meet the needs of the end user.
Why is this commitment relevant to OGP values?
This commitment will advance the OGP values of transparency, civic participation and public accountability by:
• facilitating informed public participation:
• improving policy development and service delivery: and
encouraging an ongoing sharing of information and views across the public service that builds consensus on broad policy directions
The work could draw on learnings from existing place-based approaches.
Milestone Activity with a verifiable deliverable
Finalise scope of works. Relevant Commonwealth agencies will be consulted on the scope of works. Other relevant stakeholders will be invited to contribute their perspectives to the learning report
7/1/2018 – 9/30/2018
Develop a framework
/mechanism for the public service to learn from existing place based approaches
10/1/2018 – 3/31/2019
Capture learnings from existing place-based approaches
1/1/2019 – 12/31/2019
Finalise report on learnings
1/1/2020 – 6/30/2020
Provide Government with recommendations based on learnings and seek Government's agreement to publish recommendations
4/1/2020 – 9/30/2020
Engagement and Development Branch. Department of the Prime Minister and Cabinet
Special Adviser. Regional Governance. Department of the Prime Minister and Cabinet
Email and Phone
Other Actors Involved
Department of Health. Department of Social Services. Department of Human Services. Department of Education and Training. Department of Jobs and Small Business. Department of Infrastructure. Regional Development and Cities. Australian Bureau of Statistics and relevant State and Territory Government agencies.
Specific organisations not yet identified. but may include a cross section of Empowered Communities organisations. Logan Together community partners and Stronger Communities for Children facilitating partners. local citizens and local government representatives
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AU0017, 2018, Legislation & Regulation
AU0018, 2018, E-Government
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AU0019, 2018, Capacity Building
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AU0020, 2018, OGP
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Independent Review of the Australian Public Service
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AU0001, 2016, Legislation & Regulation
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AU0004, 2016, Anti-Corruption Institutions
AU0005, 2016, E-Government
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Digitization of Government Services
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Information Management and Access Laws
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Freedom of Information
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National Integrity Framework
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AU0014, 2016, OGP
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