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Enhancing the Scope of Available Public Information and Extensive Electronization of the Information Provision Processes (BG0051)



Action Plan: Bulgaria National Action Plan 2016-2018

Action Plan Cycle: 2016

Status: Inactive


Lead Institution: Administration of the Council of Ministers

Support Institution(s): All public institutions

Policy Areas

Access to Information, E-Government, Public Service Delivery, Right to Information

IRM Review

IRM Report: Bulgaria End-of-Term Report 2016-2018, Bulgaria Mid-Term Report 2016-2018

Starred: No

Early Results: Did Not Change

Design i

Verifiable: Yes

Relevant to OGP Values: Access to Information , Civic Participation

Potential Impact:

Implementation i



The Bulgarian government will continue to improve access to information through further enhancing the scope of available public information and extensive electronization of the information provision processes. MILESTONES GENERAL TRANSPARENCY MILESTONES; Coordination and support in the process of revising the internal procedures for providing access to public information in accordance with the Freedom of Information Act and establishing clear mechanisms and responsibilities for pro-active provision of information and internal control. Status quo/Problem addressed: The public institutions have had an obligation to draft and publish online internal information provision rules since 2008. Data from the Council of Ministers Report on the Status of Administration for 2015 shows that 482 of 576 administrations have such rules in place. The amendments to the Freedom of Information Act adopted in December 2015 laid down a number of new obligations related to the access to public information, active publication, provision of information in response to access to information requests, provision of information for re-use, etc. which made it necessary to revise the internal rules and clearly allocation responsibilities within the administration as regards the the active publication online and the internal control. Main objective: To introduce standards and improve the processes of information provision and control. Ambition: Transparent information provision process and facilitated search and re-ues of information by the citizens. Relevance and OGP challenge addressed: The measure is designed to establish a common framework for improving the public information provision processes and increase the transparency of public institutions. It contributes to improving the integrity of public institutions, provising better public services in the area of providing information. Lead implementing agency: Administration of the Council of Ministers Other governmental actors involved: All public institutions Other non-governmental actors involved: Access to Information Program Deliverables and impact: Accelerated alignment of the internal information provision rules with the new requirements of the law. Completion date: June 2017; Conducting trainings for the administrative officials and the units responsible for information provision concerning the amendments to the Freedom of Information Act Status quo/Problem addressed: In 2016 amendments were passed to the Freedom of Information Act which introduced new provisions relating to the active publishing of public information by the institutions, increased the number of entities that are obliged to actively publish information on their web sites and the categories of information to be published. The changes in the law make it mandatory for the heads of the administrative units to draft and update lists of the information subject to publication. An obligation was adopted for information to be published online in a central, public, webbased Public Information Platform when three requests for the information have been submitted. Main objective: To improve the capacity of the administration to implement FOIA and ensure timely and accurate provision of information. Ambition: Introduce a new approach of pro-active publication. Relevance and OGP challenge addressed: The measure relates to improving access to information through building the capacity of the public officials to implement the Freedom of Information Act. It is aimed at improving public integrity. Lead implementing agency: Administration of the Council of Ministers Other governmental actors involved: Institute for Public Administration Other non-governmental actors involved: Access to Information Program Deliverables and impact: Improved skills and motivation of the public officials to provide public information and work with the Access to Information Platform. Completion date: December 2017 SECTORAL TRANSPARENCY; Maintaining public electronic registers of: online gambling sites by persons not issued a license to organize online gambling; gambling operators; manufacturers, distributors, importers and technicians of gambling equipment; suspended, revoked and denied gambling licenses; approved gambling equipment Status quo/Problem addressed: The gambling business in Bulgaria is very dynamic and is one of the most rapidly developing businesses regulated by the respective competent bodies. The State Commission on Gambling (SCG) provides accessible free-of-charge e-services while at the same time making information available to the licensed and regulated gambling operators in the country. Gambling regulation is well-balanced based on legislative measures aimed at promoting investment in the sector. The registers maintained by SCG ensure publicity and transparency of the processes in the regulated gambling market. Thus all participants in the gambling sector receive up-to-date information and are protected from taking part in illegal gambling. In order to prevent tax revenue losses from unlicensed online betting the SCG maintains and updates a public list of gambling web sites which have not been issued licenses with a view of protecting the legitimate businesses and the citizens. Main objective: To ensure publicity and transparency of the gambling licensing processes, protection against and prevention of illegal gambling and improvement of the business environment for the legitimate betting companies while increasing tax revenues. Ambition: Full protection of the legitimate gambling business and the citizens. Relevance and OGP challenge addressed: The measure contributes to providing better public service and effective management of the public resources. It is aimed at granting better access to information about the State Commission on Gambling. Lead implementing agency: State Commission on Gambling Other governmental actors involved: Ministry of Finance Other non-governmental actors involved: No Deliverables and impact: Support for the legitimate gambling operators; publicity and transparency for the operation of the State Commission on Gambling; improved control on gambling and improved tax collection. Completion date: ongoing; Publishing the annual priorities of the National Revenue Agency (NRA), results and outcomes of the NRA operation and results from opinion polls commissioned by NRA on customer satisfaction Status quo/Problem addressed: The National Revenue Agency is the government unit that businesses and citizens communicate with on a daily basis which makes it necessary that they receive the full information regarding its operation - requirements to taxpayers, planned activities and results thereof. The administration provides comprehensive information about services, forms, processes, guidelines, rights and obligations of the customers as well as many e-services. All state-of-the-art technological service provision channels are employed to offer customized service to the taxpayers. As an institution which is in constant contact with the citizens and businesses NRA pays close attention to their opinion and level of satisfaction with the services provided in order to further reduce red tape. Main objective: To increase the transparency in the operation of the National Revenue Agency and reduce administrative burden for taxpayers. Ambition: Apply customer-oriented approaches to service provision. Relevance and OGP challenge addressed: The measure sets out to improve public service and achieve more effective management of public resources. Its implementation will ensure increased transparency of the National Revenue Agency. Lead implementing agency: National Revenue Agency Other governmental actors involved: Ministry of Finance Other non-governmental actors involved: No Deliverables and impact: Increased predictability of the business environment in Bulgaria; services corresponding to the expectations and needs of the users; improved citizen control over the work of NRA. Completion date: June 2018; Publication of analyses/research financed by the EU Funds as a resource for information exchange and thematic mapping of the information resources aimed at improving access to information Status quo/Problem addressed: The EU Funds Management System includes the basic common rules, principles and key elements of all operational programs. Often the irregularities and challenges in the management of one program/type of projects may serve as a foundation for the formulation of solutions that can be applied to the management of other programs/projects. Similarly, the “good practices” in one program/project area may be transferred to others. The publication of relevant information will contribute to the development of better quality projects and improving their implementation/management. Main objective: To support the beneficiaries in developing better quality projects and improve the implementation/management of projects. Ambition: Better coordination between the administrative units and beneficiaries, increased information exchange and improved access to information. Establishing a unified approach to EU funds management and increased transparency. Relevance and OGP challenge addressed: The measure will result in improving the work of public institutions in providing guidelines and support to the beneficiaries regarding the planning, organization, control and implementation of EU funded projects. Based on the “lessons learned” and good practices more effective management of the EU funds will be achieved. Lead implementing agency: Administration of the Council of Ministers, Central Coordination Unit Other governmental actors involved: No Other non-governmental actors involved: No Deliverables and impact: Uniform practice of publication of information; enhanced access to analytical expertise accumulated in EU program and project implementation. Completion date: ongoing; Creating a register of all regulatory, supervisory and control agencies appointed by Parliament (in conjunction or not with the Council of Minister and/or the President) containing information about their web sites, powers, mandate, members, decisions, etc. Status quo/Problem addressed: There are a number of regulatory, supervisory and control bodies in Bulgaria operating in key areas such as financial supervision, protection of competition, protection of consumers, etc. Currently there is no consolidated information online regarding their functions, powers, decisions, etc. Main objective: To improve access to information about the work of the regulatory bodies and increase the transparency of their operation. Ambition: More active citizen control over the regulatory, supervisory and control bodies. Relevance and OGP challenge addressed: The measure is aimed at facilitating the access to information about the operation of the regulators and increasing the transparency of their activities. It contributes to increasing public integrity and more effective management of public funds. Lead implementing agency: Administration of the Council of Ministers Other governmental actors involved: Parliament Other non-governmental actors involved: Center for Liberal Strategies, Bulgarian Institute for Legal Initiatives Deliverables and impact: Structured and consolidated information about the regulators and filled information gaps; more effective citizen control over the work of the regulators. Completion date: June 2018; Establishment of an information system for collection, digitalization and storage of the central archive of the National Institute for Immovable Cultural Heritage (NIICH) and provision of e-services to citizens, central and local administrations by creating a digital public archive and e-register of archaeological sites. Status quo/Problem addressed: At present the document archive of the National Institute for Immovable Cultural Heritage is not digitalized. The archiving system and its search functionalities make it difficult to process documents which in turn caused delays in the issuance of decisions and certificates. NIICH collects digital information - photographs, texts, layouts - which is often not archived due to the lack of full digitalization. Main objective: To enhance the scope and accessibility of the public information provided and increase the engagement of the citizens in conserving and protecting the immovable cultural heritage. Ambition: Full update and digitalization of the information about the immovable cultural heritage. Relevance and OGP challenge addressed: The measure is aimed at enhancing the access to information while at the same time increasing the opportunities for citizen control over the management and protection of immovable cultural heritage. It contributes to improving public services and increasing public integrity. Lead implementing agency: Ministry of Culture Other governmental actors involved: National Institute for Immovable Cultural Heritage Other non-governmental actors involved: No Deliverables and impact: Updated, full and electronically accessible archive of the immovable cultural heritage; improved exchange of information enabling fast inspections; e-services for citizens, local governments and central administrative units facilitating the restoration, conservation and management of immovable cultural heritage. Completion date: December 2017

IRM End of Term Status Summary

2.1.1 Enhancing the scope of available public information and extensive electronization of the information provision processes
For specifics on this commitment, please see the full report in Bulgarian or English.


  1. Improve the Accessibility and Quality of Public Services by Employing e-Government Tools

    BG0042, 2016, E-Government

  2. Ministry of Environment and Waters e-Government Strategy and Roadmap

    BG0043, 2016, E-Government

  3. e-Register of VOC-Emitting Installations and e-Services

    BG0044, 2016, E-Government

  4. National Waste Management Information System And Related e-Services

    BG0045, 2016, E-Government

  5. e-Referrals and e-Prescriptions

    BG0046, 2016, E-Government

  6. Transformation of CSO Registration Procedure

    BG0047, 2016, Civic Space

  7. EU Fund Management and Statistical Institute Information Systems

    BG0048, 2016, E-Government

  8. Customs Agency’S Information System Upgrade

    BG0049, 2016, E-Government

  9. Centralized Public Procurement System

    BG0050, 2016, Anti-Corruption

  10. Enhancing the Scope of Available Public Information and Extensive Electronization of the Information Provision Processes

    BG0051, 2016, Access to Information

  11. RTI Act Implementation Trainings for Administrative Officials

    BG0052, 2016, Access to Information

  12. Maintaining Public Electronic Registers on Gambling

    BG0053, 2016, Access to Information

  13. Publish the Annual Priorities of the National Revenue Agency

    BG0054, 2016, Access to Information

  14. Analysis/Research Publication for Information Exchange

    BG0055, 2016, Access to Information

  15. Register of Regulatory and Supervisory Agencies Whose Officials Are Appointed by Parliament

    BG0056, 2016, Access to Information

  16. National Institute for Immovable Cultural Heritage Information System and e-Services

    BG0057, 2016, Access to Information

  17. Opening Local Government Data

    BG0058, 2016, Access to Information

  18. Pilot “Citizen Budget” Initiative

    BG0059, 2016, Capacity Building

  19. Public Consultation Improvements

    BG0060, 2016, E-Government

  20. e-Petitions for National and Local Initiatives

    BG0061, 2016, E-Government

  21. M&E Mechanism for OGP Action Plan

    BG0062, 2016, Private Sector

  22. Design-Thinking Collaborative Method

    BG0063, 2016, Capacity Building

  23. Forums on Corporate Social Responsibility Strategy

    BG0064, 2016, Anti-Corruption

  24. Strive to Improve the Environment and Provide Support for the Development of Civil Society Organizations

    BG0065, 2016, Aid

  25. Public Register for e-Government Projects

    BG0066, 2016, E-Government

  26. Information System for Corruption Risk Analysis

    BG0067, 2016, Anti-Corruption

  27. Customs Agency Suitability Test

    BG0068, 2016, Anti-Corruption

  28. Citizen Feedback Mechanism for the Customs Agency

    BG0069, 2016, Anti-Corruption

  29. Beneficial Ownership Disclosure in Public Contracts

    BG0070, 2016, Anti-Corruption

  30. Improve Open Data Portal

    BG0071, 2016, Access to Information

  31. Publish Data on EU Funds

    BG0072, 2016, Access to Information

  32. Open Data Promotional Events

    BG0073, 2016, Access to Information

  33. Open Data Usage Manual

    BG0074, 2016, Access to Information

  34. GIS Applications for the Register of Protected Areas in Bulgaria

    BG0075, 2016, Access to Information

  35. Macroeconomic Forecast Data

    BG0076, 2016, Access to Information

  36. Publication of Open Data on Migration

    BG0077, 2016, Access to Information

  37. Publish Crime Prevention Information System Data

    BG0078, 2016, Access to Information

  38. Normative Acts Ammendments

    BG0027, 2014, Legislation & Regulation

  39. SME Test

    BG0028, 2014, Legislation & Regulation

  40. Improved Civic Participation in Consultative Councils

    BG0029, 2014, E-Government

  41. Set up a Council for Development of the Civil Society

    BG0030, 2014, Civic Space

  42. Government Debt Transparency

    BG0031, 2014, E-Government

  43. Financial Information Accessibility

    BG0032, 2014, Capacity Building

  44. Transparency of Underground Resources Act

    BG0033, 2014, Anti-Corruption

  45. State Fees Reform

    BG0034, 2014, Fiscal Openness

  46. Starred commitment Improvements to Access to Public Information Act

    BG0035, 2014, Access to Information

  47. Start Process for Ratification of the Council of Europe Convention

    BG0036, 2014, Access to Information

  48. Budget Payments in Open Format

    BG0037, 2014, Access to Information

  49. Public Procurement Controls

    BG0038, 2014, Anti-Corruption

  50. Introducing e-Procurement

    BG0039, 2014, Anti-Corruption

  51. Conflicts of Interest

    BG0040, 2014, Anti-Corruption

  52. Problem Solving Courts

    BG0041, 2014, Access to Justice

  53. Strategy for Public Debt Management 2012-2015

    BG0001, 2012, Fiscal Openness

  54. Starred commitment Strategy for NGO Development

    BG0002, 2012, Civic Space

  55. Starred commitment Budget Legislation Amendments

    BG0003, 2012, Fiscal Openness

  56. Publication of Information About the Tax Expenditures

    BG0004, 2012, Fiscal Openness

  57. Publication of Information About the Tax Audit Reports

    BG0005, 2012, Anti-Corruption

  58. Starred commitment Mining Industry and Underground Resources

    BG0006, 2012, Anti-Corruption

  59. Law on the Underground Resources

    BG0007, 2012, Anti-Corruption

  60. Starred commitment Public Information System on Mineral Resources

    BG0008, 2012, Anti-Corruption

  61. Transparency of Managing Mineral Resources

    BG0009, 2012, Anti-Corruption

  62. Legislative Acts Impact Assessment

    BG0010, 2012, Legislative

  63. Starred commitment National Health Information System

    BG0011, 2012, E-Government

  64. Outsourcing Activities to the Businesses

    BG0012, 2012, Private Sector

  65. Improving Consultation Practices with the Business

    BG0013, 2012, Open Regulations

  66. Discussion Forums on CSR

    BG0014, 2012, Private Sector

  67. Integrating Preventive Environment Tools

    BG0015, 2012, Environment and Climate

  68. Unified Portal for Administrative Services: Portal Development

    BG0016, 2012, E-Government

  69. Operational Compatibility Registries: Update Registries

    BG0017, 2012, E-Government

  70. Unified Portal for Administrative Services: Portal Maintenance

    BG0018, 2012, E-Government

  71. Operational Compatibility Registries: Registries Maintenance

    BG0019, 2012, E-Government

  72. Starred commitment Development of e-Health Care

    BG0020, 2012, E-Government

  73. Develop Website

    BG0021, 2012, E-Government

  74. Public Release of Budget Spending

    BG0022, 2012, E-Government

  75. Control and Monitoring

    BG0023, 2012, E-Government

  76. Improving Portal

    BG0024, 2012, E-Government

  77. Starred commitment Enhance Information System

    BG0025, 2012, E-Government

  78. Access to Information Act Improvement

    BG0026, 2012, Access to Information

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