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Citizen Feedback Mechanism for the Customs Agency (BG0069)



Action Plan: Bulgaria National Action Plan 2016-2018

Action Plan Cycle: 2016

Status: Inactive


Lead Institution: Customs Agency

Support Institution(s): Ministry of Finance

Policy Areas

Anti-Corruption, Anti-Corruption Institutions, E-Government, Public Participation, Social Accountability

IRM Review

IRM Report: Bulgaria End-of-Term Report 2016-2018, Bulgaria Mid-Term Report 2016-2018

Starred: No

Early Results: Did Not Change

Design i

Verifiable: No

Relevant to OGP Values: Civic Participation , Public Accountability

Potential Impact:

Implementation i



Status quo/Problem addressed: Prevention and combating corruption in the Customs Agency is key for its effective operation. Main objective: To engage the public in the efforts to prevent corruption in the agency and enhance the available communication channels for citizen input. Ambition: The Customs Agency becoming a model corruption-free agency. Deliverables and impact: Improved transparency of the Customs Agency; increased number of received and processed signals; better feedback to citizens; better internal control procedures.

IRM End of Term Status Summary

5.1.4 Citizen feedback mechanism for the Customs Agency
For specifics on this commitment, please see the full report in Bulgarian or English.


Open Government Partnership