Citizen Feedback Mechanism for the Customs Agency (BG0069)
Action Plan: Bulgaria National Action Plan 2016-2018
Action Plan Cycle: 2016
Lead Institution: Customs Agency
Support Institution(s): Ministry of Finance
Policy AreasAnti-Corruption, Anti-Corruption Institutions, E-Government, Public Participation, Social Accountability
Status quo/Problem addressed: Prevention and combating corruption in the Customs Agency is key for its effective operation. Main objective: To engage the public in the efforts to prevent corruption in the agency and enhance the available communication channels for citizen input. Ambition: The Customs Agency becoming a model corruption-free agency. Deliverables and impact: Improved transparency of the Customs Agency; increased number of received and processed signals; better feedback to citizens; better internal control procedures.