Public Service Hall-Hub of Public Services (GE0001)
Overview
At-a-Glance
Action Plan: Georgia Action Plan 2012-2013
Action Plan Cycle: 2012
Status:
Institutions
Lead Institution: Ministry of Justice
Support Institution(s): NA
Policy Areas
Access to Justice, Citizenship & Immigration, Infrastructure & Transport, Justice, Public Service DeliveryIRM Review
IRM Report: Georgia IRM Progress Report 2012-2013
Early Results: No IRM Data
Design i
Verifiable: Yes
Relevant to OGP Values: Yes
Ambition (see definition): Low
Implementation i
Description
In 2011, the Ministry of Justice started to implement a new concept of Public Service Hall (www.house.gov.ge), which is based on the idea of everything in one space: though new and reformed agencies were operating under one-stop shop principle, there were still several of them. Several one-stop shops actually meant many stops and a wasted time for an individual. From now on there will be only one stop: the Public Service Hall.Architects of this model heavily utilised various business approaches that are essential to ensure fast, efficient and comfortable service delivery. 215 individual service attributes and procedures were analysed, described in detail, upgraded and interconnected where possible.Georgian Government believes that as a matter of principle - public service should not be different from the private service and should equally focus on the easiness, speed and quality. Public Service Hall will allow individuals (both Georgian nationals and foreigners) to receive any service from the state under the single roof: including personal documents (ID, birth certificate and passport), business or property registration, notary services, enforcement of court judgments. Driver’s license, vehicle registration and the services from the municipality and Georgian Revenue Service will also be available at Public Service Halls.Two new ideas that are currently being elaborated, serve as interesting illustrations of the government’s attitude towards simplicity in public service delivery: these are the projects of Just Drive and Just Café. From September 2012 the clients of Tbilisi Public Service Hall will be able to receive a document or service without leaving their car or while helping themselves with refreshments in the café.