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Georgia

I. Gov. Zugdidi (GE0087)

Overview

At-a-Glance

Action Plan: Georgia Action Plan 2018-2019

Action Plan Cycle: 2018

Status: Active

Institutions

Lead Institution: Zugdidi Municipality Assembly

Support Institution(s): Zugdidi Municipality Town Hall

Policy Areas

Capacity Building, E-Government, Health, Infrastructure & Transport, Open Regulations, Public Participation, Public Service Delivery, Science & Technology, Subnational

IRM Review

IRM Report: Georgia Design Report 2018-2019

Starred: Pending IRM Review

Early Results: Pending IRM Review

Design i

Verifiable: Yes

Relevant to OGP Values: Access to Information , Civic Participation , Technology

Potential Impact:

Implementation i

Completion: Pending IRM Review

Description

Commitment 7: I. Gov. Zugdidi

For improving citizen engagement, in addition to regulatory mechanisms, Zugdidi Town Assembly shall, using modern technologies, facilitate enhancement of citizen engagement in the local-government activities, also the introduction and development of the accountability and publicity principles.

Within the framework of this plan, the Municipality Assembly will generate a multifunctional mobile application - I.Gov.Zugdidi. The application will contain:
- Municipality timetable, for example, regular sessions and agenda;
- Dates of holding in the town of various cultural or sport events;
- Tentative start and end dates of implementable infrastructural projects, etc.

The application will enable a citizen to obtain information about the municipal healthcare and social welfare programs, the terms of using a specific and a list of documents to be submitted to the Town Hall for the purpose. The same principle can be applied for getting information about a building permit. The application also provides for introduction of a feedback. Citizens would also communicate to the self-government information about the existing infrastructural problems or other urgent issues. The application will be provided with a function of sending figures and textual data.

Commitment 7: I.Gov.Zugdidi
Lead Agency Zugdidi Municipality Assembly
Other Involved Actors Public Agency Zugdidi Municipality Town Hall
Civil Society/ Private Sector/ International organization
Issues to be Addressed The Zugdidi Municipality Assembly constantly works on raising the awareness of citizens of the local self-government activities. However, frequently, because of time, spatial-territorial or other reasons citizens cannot engage in the self-government activities; they lack information about the municipal services, offices and, generally, on the activities of the self-government bodies.
Main Objective The project aims at rapid and effective delivery of information about activities of the Zugdidi self-government bodies using modern technologies; also increasing accountability and ensuring citizen participatory process.
OGP Challenge Raising integrity in the public sector; improvement of public services.
OGP Principles Transparency Accountability Civil Participation Technology and Innovation
 
Milestones to Fulfill the Commitment New or ongoing commitment Start date End date
Generating the application January 2019 May 2019
Information campaign about the application June 2019 August 2019
Enabling the application September 2019 December 2019
Indicator The application properly operates and is accessible for citizens; the application has a feedback facility.
Risks and Assumptions Limited access of some citizens to the Internet and/or low interest in the use of the application.

IRM Midterm Status Summary

Commitment 22: I.Gov.Zugdidi

Language of the commitment as it appears in the action plan:

“For improving citizen engagement, in addition to regulatory mechanisms, Zugdidi Town Assembly shall, using modern technologies, facilitate enhancement of citizen engagement in the local-government activities, also the introduction and development of the accountability and publicity principles.

Within the framework of this plan, the Municipality Assembly will generate a multifunctional mobile application - I.Gov.Zugdidi. The application will contain:

- Municipality timetable, for example, regular sessions and agenda;

- Dates of holding in the town of various cultural or sport events;

- Tentative start and end dates of implementable infrastructural projects, etc.

The application will enable a citizen to obtain information about the municipal healthcare and social welfare programs, the terms of using a specific and a list of documents to be submitted to the Town Hall for the purpose. The same principle can be applied for getting information about a building permit. The application also provides for the introduction of a feedback. Citizens would also communicate to the self-government information about the existing infrastructural problems or other urgent issues. The application will be provided with a function of sending figures and textual data."

Milestones: 

  1. Generating the application
  2. Information campaign about the application
  3. Enabling the application.

Start Date: January 2019

End Date: December 2019

Editorial note: For the full text of this commitment, please see https://www.opengovpartnership.org/documents/georgia-action-plan-2018-2019/.

Context and Objectives

Under Commitment 22 from Georgia’s third action plan (2016–2017), Zugdidi Municipality created the mobile app Zugdidi-INFO, allowing residents to receive regular announcements for Assembly meetings. With this current commitment, the Zugdidi Municipality Assembly plans to develop a mobile application called I.Gov.Zugdidi, which will provide residents with information about planned and ongoing processes in the city, such as municipal events, tentative infrastructural projects, ongoing tenders, and background and contact information of council members. [114] The application will also have a feedback mechanism for users, though this is not clearly defined in the action plan. [115] This commitment is therefore relevant to the OGP values of access to information, civic participation, and technology and innovation. The creation of the mobile app is verifiable, though the “information campaign” for the app under Milestone 2 is unclear.

The I.Gov.Zugdidi app could provide users with information about ongoing government activities in the municipality. Currently, citizens can obtain municipal information by going to the municipality’s official Facebook page, which is updated daily, or by visiting the official municipality website, which is not updated regularly. [116] Also, Zugdidi residents often depend on informal networking to acquire information from the local government. [117] These ways of getting information were discussed during the IRM researcher’s focus group discussion. Participants outlined that the app could help improve current practices.

Since the commitment emphasizes development of a mobile application, its success largely depends on the extent to which citizens are equipped with smartphones and internet access. In fact, the commitment requires such infrastructure. According to an E-readiness nationwide survey in Georgia, the younger generation is more likely to regularly use mobile internet compared to the older generation. [118] This reality limits the scope of potential application users. The survey results were supported by focus group participants, who believe that this application will not be used widely.

Thus, the commitment will have no considerable impact on the status quo. Updated information on upcoming events, news, and infrastructural projects is published on the municipality’s official Facebook page. Therefore, the creation of a mobile application that provides the same types of information represents a minor improvement to the existing practice of disseminating information.

Next steps

The IRM researcher recommends integrating Your Idea to the Zugdidi Mayor into Commitment 20 of this action plan, under its mobile application platform and all the online and distant services that are available in the municipality. Incorporation of all the services on one platform could increase the cumulative impact of Commitment 20.

Commitments

  1. Improved Public Services

    GE0066, 2018, Capacity Building

  2. Citizen Engagement Platform

    GE0067, 2018, Capacity Building

  3. Unified Authentication System

    GE0068, 2018, E-Government

  4. Economic Governance

    GE0069, 2018, E-Government

  5. Environment Portal

    GE0070, 2018, E-Government

  6. Strengthen Anti-Corruption Institutions

    GE0071, 2018, Anti-Corruption

  7. Monitor SDGs

    GE0072, 2018, Capacity Building

  8. Citizen Engagement Legislation

    GE0073, 2018, Legislation & Regulation

  9. Publish Court Decisions

    GE0074, 2018, E-Government

  10. Increasing Transparency of the Ministry of Internal Affairs

    GE0075, 2018, E-Government

  11. Citizen Participation in Public Finance

    GE0076, 2018, Anti-Corruption

  12. Transparent Public Funding System

    GE0077, 2018, Fiscal Openness

  13. Public Procurement Improvements

    GE0078, 2018, Access to Information

  14. Housing Policy Planning

    GE0079, 2018, Land & Spatial Planning

  15. Openness and Accountability of State-Owned Enterprises

    GE0080, 2018, E-Government

  16. Transparency and Good Governance

    GE0081, 2018, Legislation & Regulation

  17. Open Data Collection and Publication

    GE0082, 2018, Access to Information

  18. Participation for Disabled Individuals

    GE0083, 2018, Infrastructure & Transport

  19. Participatory Budgeting

    GE0084, 2018, Capacity Building

  20. Your Idea for the Zugdidi Mayor

    GE0085, 2018, Capacity Building

  21. Electronic Services

    GE0086, 2018, E-Government

  22. I. Gov. Zugdidi

    GE0087, 2018, Capacity Building

  23. Service and Citizen Satisfaction Assessment

    GE0088, 2018, Capacity Building

  24. Promoting and Monitoring SDGs

    GE0089, 2018, Legislative

  25. Citizen Involvement in Budget

    GE0090, 2018, E-Government

  26. Technology for Transparency

    GE0091, 2018, E-Government

  27. Citizen Engagement Center

    GE0092, 2018, Capacity Building

  28. Raising Public Awareness About Parliamentary Democracy

    GE0093, 2018, E-Government

  29. Electronic Innovations for More Transparency and Efficiency of Public Procurement

    GE0056, 2016, Anti-Corruption

  30. Starred commitment Adoption of the Environmental Assessment Code

    GE0057, 2016, Anti-Corruption

  31. Introduction of a Mobile App as an Alternative Channel to Connect to “112”

    GE0058, 2016, E-Government

  32. Development of Local Councils for Crime Prevention

    GE0059, 2016, Justice

  33. Development of a Guidebook for Economic Agents

    GE0060, 2016, Capacity Building

  34. Development and Introduction of the Quality Control Program of Commercial Service

    GE0061, 2016, Capacity Building

  35. Presentation of Company Reports in an Electronic Form and Provision of Their Accessibility

    GE0062, 2016, Capacity Building

  36. Introduction of an Electronic Petition Portal and “Zugdidi-INFO” on the Webpage of Zugdidi Municipality Assembly

    GE0063, 2016, Capacity Building

  37. Transparency of Ozurgeti Municipality Assembly Meetings

    GE0064, 2016, Capacity Building

  38. Creation of Electronic Mechanism for Local Budget Planning in Kutaisi, Ozurgeti, Batumi and Akhaltsikhe

    GE0065, 2016, E-Government

  39. Adapting the Public Service Hall to the Needs of the People with Disabilities

    GE0042, 2016, Capacity Building

  40. Launch of the Unified Healthcare System Information Portal

    GE0043, 2016, Capacity Building

  41. Introduction of Electronic Licensing System in the Field of Natural Resources Application

    GE0044, 2016, Anti-Corruption

  42. Creation of Spatial (Geographic) Data Web-Portal for the Energy Sector

    GE0045, 2016, Capacity Building

  43. Creation of Innovation Ecosystem

    GE0046, 2016, Capacity Building

  44. Electronic Portal for Registering and Disposal of State Property – Customer’S Module

    GE0047, 2016, E-Government

  45. Development of the Freedom of Information Law

    GE0048, 2016, Access to Information

  46. Development of a Monitoring and Assessment System of the Government Policy and Legislative Acts

    GE0049, 2016, Capacity Building

  47. Starred commitment Introduction of the Public Officials’ Asset Declarations Monitoring System

    GE0050, 2016, Anti-Corruption

  48. Establishing Unified Regulations to Publish Court Decisions

    GE0051, 2016, Judiciary

  49. Development of Transparency and Integrity Strategy and Action Plan in the Field of Regional Development and Infrastructure

    GE0052, 2016, Capacity Building

  50. Improvement of the Database of the Convicted and Transfer of the Penitentiary Department Entirely Onto the Electronic Workflow Management

    GE0053, 2016, Capacity Building

  51. Publication of Phone Tapping Data According to the Nature of the Crime and Geographic Area

    GE0054, 2016, E-Government

  52. Starred commitment Increasing Citizen Participation in Supervision of Public Finances (Public Audit)

    GE0055, 2016, Capacity Building

  53. "Voice of the Consumer"

    GE0013, 2014, Public Participation

  54. JUSTdrive

    GE0014, 2014, Public Service Delivery

  55. Educational Services

    GE0015, 2014, Education

  56. Citizen's Portal (Www.Mygov.Ge)

    GE0016, 2014, Capacity Building

  57. Transformation of Public Libraries for Regional Development

    GE0017, 2014, Capacity Building

  58. Digital Signature and Online Authentication

    GE0018, 2014, E-Government

  59. Open Data Portal (Data.Gov.Ge)

    GE0019, 2014, Access to Information

  60. Freedom of Information Act (FOIA) Draft

    GE0020, 2014, Access to Information

  61. Georgia's OGP Forum

    GE0021, 2014, Public Participation

  62. I-Change.Ge

    GE0022, 2014, E-Government

  63. Transparency of Public Service Recruitment

    GE0023, 2014, E-Government

  64. Asset Declaration Monitoring System

    GE0024, 2014, Anti-Corruption

  65. Starred commitment Political Party Financial Declarations

    GE0025, 2014, Access to Information

  66. Accessibility of Ministry of Interior's Webpage to People with Special Needs

    GE0026, 2014, E-Government

  67. Starred commitment Proactive Publishing of Surveillance Data

    GE0027, 2014, Civic Space

  68. Public Awareness of the Electoral Process

    GE0028, 2014, Capacity Building

  69. Transparency of Budgetary Processes

    GE0029, 2014, E-Government

  70. Electronic System of Procurement

    GE0030, 2014, Anti-Corruption

  71. Digital Human Resource Management System

    GE0031, 2014, E-Government

  72. Digital Preservation System: E-Archive

    GE0032, 2014, E-Government

  73. Openness and Accessibility of National Archives

    GE0033, 2014, E-Government

  74. Electronic Catalogues of Ministry of Internal Affairs (MIA) Archives

    GE0034, 2014, E-Government

  75. Public Finance Management System

    GE0035, 2014, E-Government

  76. Alternative Channels to "112"

    GE0036, 2014, E-Government

  77. Interactive Statistics and Crime Mapping

    GE0037, 2014, E-Government

  78. Travel Insurance Services

    GE0038, 2014, Citizenship & Immigration

  79. State Property Registration

    GE0039, 2014, Public Service Delivery

  80. Development of Community Centers in Georgia

    GE0040, 2014, E-Government

  81. Introduction of e-Governance in Local Self-Governments

    GE0041, 2014, E-Government

  82. Public Service Hall-Hub of Public Services

    GE0001, 2012, Access to Justice

  83. e-Governance in Local Governments

    GE0002, 2012, E-Government

  84. Citizens’ Portal

    GE0003, 2012, E-Government

  85. Easily Accessible and Better Healthcare

    GE0004, 2012, E-Government

  86. Launch Ichange.Ge and Data.Gov.Ge

    GE0005, 2012, E-Government

  87. Platform for Participating in the Legislative Process

    GE0006, 2012, E-Government

  88. Citizens and Justice

    GE0007, 2012, Access to Justice

  89. Starred commitment Transparent Party Financing

    GE0008, 2012, Political Integrity

  90. Home-Grown Concept of E-Procurement

    GE0009, 2012, Anti-Corruption

  91. e-Declarations

    GE0010, 2012, Anti-Corruption

  92. Technology Cares for Safety: ICCMS, Crime Mapping, and Safety in Your Neighbourhood

    GE0011, 2012, E-Government

  93. NGO Forum

    GE0012, 2012, Capacity Building

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