Enabling CHRAJ's Administrative Justice Mandate (GH0046)

Problem to be addressed

 The Commission on Human Rights and Administrative Justice’s statute of establishment assigns it an ombudsman role, to protect the citizens from abuse by public office holders and denial of services due them (citizens) by right. It is however generally believed that the Commission has not paid good enough attention to its ombudsman functions, partly due to logistical and budgetary constraints. This commitment is therefore intended to ensure that, the required infrastructure and investments are made during NAP 5’s implementation to enable CHRAJ rise up to the challenge of extending ombudsman services to the citizenry.

What is the commitment?

 The commitment is to develop a comprehensive online/web-based complaint and redress system on all mandate areas of the Commission to enable it perform its administrative justice delivery mandate better.

Contribution of commitment to solving problem

● The commitment, if implemented, will enable CHRAJ better perform its administrative justice, and ombudsman functions.

Relevance of commitment to OGP values

 The commitment will help to hold state institutions accountable for their service delivery mandate.

Milestone Activity with a verifiable deliverable | Start Date - End Date

 Web-based system developed | January, 2024 - December, 2024

 CHRAJ offices nationwide networked | January, 2025 - December 2025

 Web- based system piloted. | January, 2026 - December, 2026

 Web-based system fully activated for citizens’ access. | January, 2027 - December, 2027