Skip Navigation

Efficient Collection of Administrative Fees (ME0060)



Action Plan: Montenegro Action Plan 2018-2020

Action Plan Cycle: 2018

Status: Active


Lead Institution: The Ministry of Public Administration The Ministry of the Interior

Support Institution(s): NA

Policy Areas

E-Government, Judiciary, Justice, Open Justice, Sustainable Development Goals

IRM Review

IRM Report: Pending IRM Review

Starred: Pending IRM Review

Early Results: Pending IRM Review

Design i

Verifiable: Pending IRM Review

Relevant to OGP Values: Pending IRM Review

Potential Impact: Pending IRM Review

Implementation i

Completion: Pending IRM Review


Efficient collection of administrative fees
Commencement and completion dates: January 2019 - December 2019
Responsible institution The Ministry of Public Administration The Ministry of the Interior
The issue at stake Administrative and judicial fees are a substantial source of revenues for the central and local budgets. Current collection tool does not provide adequate assurances that the fees would be correctly levied, or any traceability of collections. There are no centralised national records of collected fees to enable central and local administration authorities to track and verify collection. Citizens and businesses alike have no single records of all fees they have paid. There are no centralised records of fee collection, which prevents statistical and other processing of fee payment. A substantial percentage of proof of fee payment is presented to administrative and judicial authorities with some formal elements missing (reference to liability number, etc.). There is no comprehensive or transparent solution for “endorsing” the fees paid, which makes it possible to use of the same fee payment slip in another similar administrative or judicial case.
Commitment The National Administrative Fee Collection system (NS-NAT) would remove current problems experienced in administrative and judicial fee collection by introducing a centralised control point and electronic payment by using commercial bank cards and electronic transfers. The main aims the system pursues are as follows: enable monitoring and easy checks of all transactions regarding administrative and judicial fee collection; reduce the misuse currently present in this type of transactions; enable electronic payments, regardless of who bears the commission costs, the service provider or the customer.
How will it help address the issue This new functionality has the imperative of collecting all fees in all administrative and judicial procedures collected and enabling easy to use, consistent and reasonable control of fee collection as its starting point. The proposal is based on the establishment of a central software system and the accompanying database to contain the information on all fees paid and to be able to generate reports as need be. The first segment of the system will include POS terminals and the accompanying software tool (Middleware platform, MP) enabling payment by cards. Additionally, it also includes a separate software module for electronic payments to be called when selecting the payment option at the e-service web portal. The second segment refers to the central application system (CSAT) and the central database installed at the MPA infrastructure. The third segment refers to commercial bank systems enabling processing of transactions and financial services. The system design needs to be developed together with the technical specifications (hardware and software components, CSAT software platform) and POS terminals need to be procured.
Its relevance to OGP values The delivery under this commitment will lead to transparency and efficiency in administrative fee collection.
Additional information Compatibility with SDGs Reference to SDG 16: ‘Peace, Justice and Strong Institutions’ 16.5 – Substantially reduce bribery and corruption in all its forms 16.6 – Develop effective, accountable and transparent institutions at all levels Reference to SDG 17: ‘Partnership for the goals’ 17.1 – Strengthen domestic resource mobilisation, including through international support to developing countries to improve domestic capacity for tax and other revenue collection The actions to be undertaken within the framework of this commitment will contribute to increasing transparency and accountability of public administration by introducing centralised national administrative fee collection records.
BUDGET €150,000
Actions with verifiable results and implementation dates
Establish the national Administrative Fee Collection system (MPA) – €150,000 -Concept Design developed -technical specification for system components developed in line with the Concept Design -a functional system of Administrative Fee Collection in place - number of users (10)
Points of contact
Responsible person in the implementing entity Bojana Bajić, Mirjana Begović, MPA
Title/Department The Directorate for e-Government and Information Safety
e-mail / phone


  1. National Identification Document (NID)

    ME0057, 2018, E-Government

  2. e-Democracy

    ME0058, 2018, E-Government

  3. Proactive Publication of Information

    ME0059, 2018, E-Government

  4. Efficient Collection of Administrative Fees

    ME0060, 2018, E-Government

  5. Electronic Tax Returns

    ME0061, 2018, E-Government

  6. Improved Anticorruption Policies

    ME0062, 2018, Anti-Corruption

  7. Non-Governmental Participation in the Privatisation Council

    ME0001, 2012, Public Participation

  8. Establishment of Electronic Enterprise Registration

    ME0002, 2012, E-Government

  9. Merging of Inspectorates and Extracting Them from Ministries and Administration Authorities

    ME0003, 2012, Private Sector

  10. Implementation of New Building Permit Legislation

    ME0004, 2012, Private Sector

  11. Establishment of Special Body to Support Investment and Development Projects

    ME0005, 2012, Private Sector

  12. Create e-Register of Licenses

    ME0006, 2012, E-Government

  13. Adopt Regulations for Registry Maintenance

    ME0007, 2012, Legislation & Regulation

  14. Development of an Action Plan with Measures to Improve Regulatory Framework in Montenegro

    ME0008, 2012, Legislation & Regulation

  15. Quarterly Evaluation of Implementation of That Action Plan

    ME0009, 2012, Legislation & Regulation

  16. Train Civil Servants in RIA

    ME0010, 2012, Capacity Building

  17. Apply RIA in Preparation of the Work Programme of the Government

    ME0011, 2012, Legislation & Regulation

  18. ‘Full RIA’ Is Implemented for All Laws

    ME0012, 2012, Legislation & Regulation

  19. Employment of Foreigners Reform

    ME0013, 2012, Citizenship & Immigration

  20. Concessions and Public-Private Partnership: Regulatory Framework

    ME0014, 2012, Legislation & Regulation

  21. Concessions and Public-Private Partnership: Regulation on Procedure

    ME0015, 2012, Legislation & Regulation

  22. Affirm and Advance Existing Functions of the E-Government Portal

    ME0016, 2012, E-Government

  23. e-Government Portal: More Complex Electronic Services Available at the Portal and Acceptance of Electronic Documentation

    ME0017, 2012, E-Government

  24. e-Government Portal: Enable Citizens to Have an Active e-Participation in Creation of Laws and Other Strategic Documents

    ME0018, 2012, E-Government

  25. Established Online Platform for e-Petitions

    ME0019, 2012, E-Government

  26. e-Petitions: Online Platform Is Made Fully Efficient

    ME0020, 2012, E-Government

  27. Southeast Europe Regional Forum

    ME0021, 2012, Capacity Building

  28. Public Consultations

    ME0022, 2012, Public Participation

  29. Direct Contact with Non-Governmental Organisations

    ME0023, 2012, Civic Space

  30. Systems to Improve Direct Contact with Citizens

    ME0024, 2012, Public Participation

  31. Free Access to Information

    ME0025, 2012, Legislation & Regulation

  32. Plain Administrative Language

    ME0026, 2012, Capacity Building

  33. Preventing Conflicts of Interest: Raising Public Awareness

    ME0027, 2012, Anti-Corruption

  34. Preventing Conflicts of Interest: Training for Public Officers and Public Campaigns

    ME0028, 2012, Anti-Corruption

  35. Preventing Conflicts of Interest: Political Independency of the Commission for Prevention of the Conflict of Interest

    ME0029, 2012, Anti-Corruption

  36. Strengthening Integrity

    ME0030, 2012, Anti-Corruption

  37. Application of Code of Ethics: Establish an Ethical Board, as an Independent Body

    ME0031, 2012, Anti-Corruption

  38. Application of Code of Ethics: Code of Ethics Training for Civil Servants

    ME0032, 2012, Anti-Corruption

  39. Application of Code of Ethics: Ensure Application of the Code of Ethics Through Operation of Disciplinary Bodies and Periodic Check

    ME0033, 2012, Anti-Corruption

  40. Application of Code of Ethics: Strengthen Tax Administration and Customsadministration Internal Control Mechanisms

    ME0034, 2012, Anti-Corruption

  41. Transparency of Criteria for Employment, Bonuses, and Promotion in the Public Sector

    ME0035, 2012, Anti-Corruption

  42. Reporting on Unpermitted Building Construction

    ME0036, 2012, Infrastructure & Transport

  43. Protection of Persons Reporting Corruption

    ME0037, 2012, Anti-Corruption

  44. Procurement Corruption: Help Desk

    ME0038, 2012, Anti-Corruption

  45. Procurement Corruption: Regulation and Awareness-Raising

    ME0039, 2012, Anti-Corruption

  46. Establishing Central Public Procurement Bodies

    ME0040, 2012, Anti-Corruption

  47. Electronic Public Procurement System

    ME0041, 2012, Anti-Corruption

  48. Budget Transparency: Amend the Organic Law on Budget with Precise Deadlines and Specific Fiscal Rules

    ME0042, 2012, Fiscal Openness

  49. Budget Transparency: Presentation of the Annual Budget and Its Revisions in a Visually Comprehensible and Simple Manner

    ME0043, 2012, Fiscal Openness

  50. Budget Transparency: Identify and Develop Performance Indicators

    ME0044, 2012, Fiscal Openness

  51. Budget Transparency: Amend the Chart of Accounts to Improve the Expenditure Control

    ME0045, 2012, Fiscal Openness

  52. Budget Transparency: Improve Cooperation Between the Internal Audit System and State Audit Institution

    ME0046, 2012, Anti-Corruption

  53. Combatting All Forms of Discrimination: Carry Out Activities Defined in the Signed Memorandum of Cooperation with the NGOs

    ME0047, 2012, Civic Space

  54. Combatting All Forms of Discrimination: Trainings for Police Officers for Professional Conduct with LGBT Persons

    ME0048, 2012, Capacity Building

  55. Combatting All Forms of Discrimination: Trainings for Police Officers Related to Disabled Persons

    ME0049, 2012, Capacity Building

  56. Combatting All Forms of Discrimination: Free-Up Public Traffic Areas Used by Disabled. Define Procedures for Control of Passengers & Vehicles

    ME0050, 2012, Human Rights

  57. Combatting All Forms of Discrimination: Adjust the Security Centre in Accordance with Disabled Persons’ Needs and Appoint a Contact Person

    ME0051, 2012, Human Rights

  58. Improving Media Freedoms

    ME0052, 2012, Civic Space

  59. Corporate Social Responsibility (CSR)

    ME0053, 2012, Private Sector

  60. Support to CSR in Montenegro

    ME0054, 2012, Private Sector

  61. Organisation of Workshops on Corporate Social Responsibility

    ME0055, 2012, Capacity Building

  62. Development of Manual

    ME0056, 2012, Capacity Building

Do NOT follow this link or you will be banned from the site!