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Aggregate Citizens' Feedback on Programs (NG0026)



Action Plan: Nigeria Action Plan 2019-2022

Action Plan Cycle: 2019

Status: Active


Lead Institution: Nigerian Information Technology Development Agency (NITDA)

Support Institution(s): Federal Ministry of Communication, National Orientation Agency (NOA), Galaxy backbone, Bureau for Public Service Reforms (BPSR), SERVICOM, Ministry of Science and Technology and Other related ministries BudgIT, WANGONeT, CODE, CITAD, Enough is Enough Nigeria, Gavel, Citizens Connect, Citizen Common, Centre LSD, Open Data Portal, Open Alliance

Policy Areas

E-Government, Public Participation, Social Accountability

IRM Review

IRM Report: Nigeria Design Report 2019-2021

Starred: Pending IRM Review

Early Results: Pending IRM Review

Design i

Verifiable: Yes

Relevant to OGP Values: Access to Information , Civic Participation

Potential Impact:

Implementation i

Completion: Pending IRM Review


Brief description:
This commitment seeks to increase the use, synergy and co-ordination of technology-driven applications, portals and platforms that will enhance citizens’ access to government policy process for regular input and monitoring.

General problem:
• Inadequate citizens’ access to programmes and activities of government
• Non-inclusiveness of citizens in the governance process
• Low knowledge of governance activities by citizens
• The apathy of citizens concerning governance issues

Specific OGP issue:
● Accountability and Transparency
● Citizens Participation
● Effectiveness of Public service delivery

Rationale for the commitment:
There is an increased number of citizens using mobile phones to connect with policy makers and engage in government processes. In the first NAP, some platforms have been created by government and citizens groups such as the Citizens’ Budget Portal, Nocopo, Budeshi, Dubawa, Tracka, etc. There is the need to synergise and coordinate the feedback from citizens for effective government response.

Main objective:
To increase the access of citizens to government processes through the use of technology and synergise and co-ordinate citizens feedback to enhance government responsiveness.

Anticipated impact:
Improved service delivery

See action plan for milestone activities

IRM Midterm Status Summary

12. Citizen feedback on transparency and accountability programs

Main Objective

“To increase the access of citizens to government processes through the use of technology and synergise and co-ordinate citizens feedback to enhance government responsiveness.”


  1. To build an OGP portal to aggregate feedback from MDAs and CSOs to help strengthen the feedback process
  2. Organise a stakeholders’ platform for building and managing OGP portal
  3. Conduct a survey and mapping of technology-based platforms that promote transparency and accountability in CSOs and MDAs.
  4. Quarterly analysis of citizens feedback for government attention and response of the government

Editorial Note: For the complete text of this commitment, please see Nigeria’s action plan at

Commitment Analysis

This commitment aims to integrate current platforms for public feedback into a single OGP portal, to inform government decision-making, and expand opportunities for engagement with government MDAs. It is carried forward from Nigeria’s 2017–2019 national action plan. Under the previous action plan, the mapping of MDAs’ technology-based platforms for transparency and accountability was not completed.

This commitment includes four milestones to create an OGP portal in consultation with stakeholders. The basis for the portal’s design is intended to be survey mapping technology-based platforms that promote transparency and accountability in CSOs and MDAs. When asked about what type of information would be included on the OGP portal, the Nigerian Information Technology Development Agency (NITDA) responded that it would include information on “government fiscal activities and performance, procurement, legislative activities, elections, audit reports, social intervention, government assets and performance, and government official assets.” [145] The scope of this information seems to go beyond the topics OGP covers, and it is not clear whether this portal would be duplicating information already published elsewhere.

According to the African Centre for Leadership, Strategy & Development (Centre LSD), citizen feedback received through the portal would be directed to the MDAs, and the portal would publish their responses. A stakeholders’ forum of government and CSO representatives would be established from Nigeria’s OGP sectors and would be responsible for monitoring and analyzing the portal and government responses to make necessary improvements. [146]  However, IRM could not establish what type of feedback will be sought, how it will be gathered, and what would be the process for sorting and forwarding it to the MDAs.

This commitment is relevant to the OGP values of access to information and civic participation, as it could potentially publish information on the OGP process and provide a tool for public feedback on implementation of OGP commitments. However, based on the interviews with NITDA and Centre LSD, it appears that the plan is to have a portal that goes beyond the OGP process and aggregates information and feedback for all MDAs.

NITDA was assigned the task of building an OGP portal in response to the difficulties of gathering stakeholder feedback during implementation of Nigeria’s previous action plan. [147] The government and CSOs have previously developed a number of platforms for citizen feedback or disclosure of government information, such as NOCOPO for public contracts; FGN iapp for sharing government bids, tenders, and vacancies; PEBEC app for submitting feedback on business climate reforms; iMonitor for monitoring budget spending; Budeshi for linking budget and procurement data to public services; and Tracka for tracking implementation of government projects. [148] According to NITDA, these platforms suffer from low levels of information sharing due to poor interoperability of the systems and inconsistency of data formats. [149] However, in the e-mail correspondence with the IRM, NITDA did not clarify whether the intention of this commitment is to provide the links to these portals on the OGP portal or to integrate the functions of the existing portals into the OGP portal. The latter would be a technologically complex undertaking without clear benefits for increasing access or usability of information currently housed in these portals. Overall, user uptake of the existing platforms has been challenging. A TIC TeC study shows low levels of civic tech tool impact and engagement in Nigeria, which is primarily due to a misunderstanding of the benefits of tools. [150] Additional barriers to engagement include lack of internet access and low literacy, [151] which would affect the OGP portal as well.

In the implementation of this commitment, the IRM recommends focusing on building and launching a dedicated OGP website that would host information on the OGP process and implementation of commitments. The website needs to include information such as the composition of OGP’s National Steering Committee, meeting minutes, and major decisions made and information on the development of the action plan, including suggestions received and feedback provided by the OGP Secretariat and the NSC. To ensure continued engagement of civil society and the public throughout implementation of the action plan, the website needs to provide up-to-date information on the implementation of commitments and offer commenting options for the public.

[145] Usman Abdullahi (Nigerian Information Technology Development Agency), email correspondence with IRM, 1 July 2020.
[146] Usman Abdullahi (Nigerian Information Technology Development Agency), email correspondence with IRM, 1 July 2020; Uchenna Arisukwu (The African Centre for Leadership, Strategy & Development), interview with IRM, 25 June 2020.
[147] “At workshop, stakeholders highlight challenges to OGP-NAP implementation,” Nigeria Press Release, July 2019, in
[148] “OGP Nigerian Commitments NAP 2017-2019. OGP-thematic Areas - CITIZEN ENGAGEMENT. Commitment 14,” TRAC Nigeria, Civil Society Legislative Advocacy Centre, March 2019, in 
[149] Usman Abdullahi (Nigerian Information Technology Development Agency), email correspondence with IRM, 1 July 2020.
[150] Oluwaseun Akinfolarin , “Civic Tech in Nigeria: What works?” TIC TeC, 18 April 2018, in
[151] John Sunday Ojo, “e-Governance and Anti-Corruption War in Africa: The Nigeria Experience,” In Tech Open, 27 September 2019, in


  1. Participatory Budgeting

    NG0015, 2019, Anti-Corruption

  2. Implement Open Contracting and the Open Contracting Data Standard

    NG0016, 2019, Access to Information

  3. Transparent Tax Revenue Reporting

    NG0017, 2019, Access to Information

  4. Open Contracting and Licensing in Extractives

    NG0018, 2019, Access to Information

  5. Implement EITI Standard

    NG0019, 2019, Anti-Corruption

  6. Establish Beneficial Ownership Registry

    NG0020, 2019, Access to Information

  7. Strengthen Asset Recovery Legislation

    NG0021, 2019, Anti-Corruption

  8. Implement National Anti-Corruption Strategy

    NG0022, 2019, Anti-Corruption

  9. Improve Compliance with Freedom of Information Act with Focus on Records Management

    NG0023, 2019, Access to Information

  10. Improved Compliance with Mandatory Publication Provisions Requirement (FOIA)

    NG0024, 2019, Access to Information

  11. Implement Permanent Dialogue Mechanism

    NG0025, 2019, Access to Justice

  12. Aggregate Citizens' Feedback on Programs

    NG0026, 2019, E-Government

  13. Freedom of Association, Assembly, and Expression

    NG0027, 2019, Civic Space

  14. Enhance Participation of the Vulnerable

    NG0028, 2019, Capacity Building

  15. Implement New Computer Program in 6 Government Ministries to Improve Service Delivery

    NG0029, 2019, Capacity Building

  16. Legal Instrument to Strengthen SERVICOM

    NG0030, 2019, Legislation & Regulation

  17. Citizen Participation in Budget Cycle

    NG0001, 2017, Access to Information

  18. Open Contracting

    NG0002, 2017, Access to Information

  19. Extractive Sector Transparency

    NG0003, 2017, Access to Information

  20. Tax Reporting Standards

    NG0004, 2017, Fiscal Openness

  21. World Bank Doing Business Index

    NG0005, 2017, Fiscal Openness

  22. Beneficial Ownership Register

    NG0006, 2017, Anti-Corruption

  23. Anti-Corruption Informationi Sharing

    NG0007, 2017, Anti-Corruption

  24. Asset Recovery Legislation

    NG0008, 2017, Capacity Building

  25. Anti-Corruption Activity Coordination

    NG0009, 2017, Anti-Corruption

  26. FOIA Compliance for Annual Reporting

    NG0010, 2017, Access to Information

  27. FOIA Compliance for Disclosure

    NG0011, 2017, Access to Information

  28. Permanent Dialogue Mechanism

    NG0012, 2017, Fiscal Openness

  29. Joint Governmnet-Civil Society Legislation Review

    NG0013, 2017, Fiscal Openness

  30. Technology-Based Citizens' Feedback

    NG0014, 2017, E-Government

Open Government Partnership