Improve Access to Public Services and Justice (SN0017)

Description of the commitment

What public issue will the engagement address? The issue of user access to a quality public service does not yet yield satisfactory results (see report on governance showing a satisfaction level of 34% of users for reception in the administration and 30% for the service rendered, 2016). Indeed, despite the efforts made by the State in different sectors, notably with the opening of relay offices in 7 regions and a reception and orientation service at the Ministry of Function and at the Idrissa POUYE General Hospital of Grand Yoff, reception management remains a concern in many administrations. On the other hand, in addition to the progress noted in the dematerialization of documents and the achievement of the objectives set in PAN 1 (27 dematerialized out of a target of 10), the level of digitalization of the public service still remains very low. In terms of access to local justice, Senegal has undertaken many measures aimed at bringing justice closer to litigants. This is the case with the reform of the judicial map and the creation of 32 justice centers (Administration), law shops (Association of Senegalese Lawyers) and legal assistance centers for civil society organizations. However, access difficulties persist and require bold measures towards the opening of justice centers in all departments of the country and the development of synergies of actions of the various initiatives in the area of local justice.

What are the objectives of the engagement ? The objectives of this commitment are: ● to install and operationalize reception and orientation offices in all the different ministries, institutions and agencies; ● to develop among public service agents a genuine culture of welcoming users; ● provide users with decentralized interfaces for access to information by intensifying the digital transformation of the Administration; to generalize and make functional the justice centers in all 46 departments of the country, while supporting civil society initiatives in this area.

How would engagement help solve the public problem? The commitment will contribute to improving the satisfaction of public service users through better access and better quality of services, by improving reception by taking into account disabled people and by reducing file processing times.

Why is this commitment relevant to the values of the OGP? The commitment contributes to improving the quality of public service and access to information and refers to the values and principles of transparency, equity, effectiveness and efficiency in the delivery of public service. This commitment also contributes to access to fair justice for all and by all. Additional information It should be noted that this commitment is in line with the ongoing process of transformation of the public sector, with the Integrated Human Resources Management Program (PIGRH).

Important actions with a verifiable deliverable | Starting - Closing | Estimated budget | Responsible

1. Develop, popularize and implement a national reception and orientation strategy for the public service | January 2024 - December 2024 | 50,000,000 | DTSP

2. Continue setting up reference and reception offices in the regions | January 2024 - Décembre 2025 | 2,500,000 | PAMA

3. Advocate for the adoption of the general code of ethics and professional conduct for public officials | January 2024 - Décembre 2024 | 10,000,000 | DGFP

4. Strengthen the capacities of public service agents in ethics and professional conduct | January 2024 - Décembre 2025 | 40 000 000 | DGFP

5. Dematerialize and popularize 30 new procedures for good appropriation and effective use | January 2024 - Décembre 2025 | 50 000 000 | SENUM SA

6. Strengthen the workforce and harmonize the composition of teams in justice centers | January 2024 - December 2025 | 45 000 000 | DJPAAD

7. Develop and popularize information and communication tools to facilitate access to local justice | Janvier 2024 - Décembre 2025 | 20 000 000 | DJPAAD

8. Open a virtual reception office for litigants | Janvier 2024 - Décembre 2025 | 150 000 000 | DJPAAD

9. Build and equip 10 new Houses of Justice | Janvier 2024 - Décembre 2025 | 500 000 000 | DJPAAD

Action Plan Review