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Develop electronic system for reporting violence against children (RS0049)



Action Plan: Serbia Action Plan 2020-2022

Action Plan Cycle: 2020

Status: Active


Lead Institution: Office of Information Technology and eGovernment

Support Institution(s): State actors involved Government Working Group for Peer Violence CSOs, private sector, multilaterals, working groups Association of Lawyers AEPA

Policy Areas

Capacity Building, E-Government, Marginalized Communities, Security & Public Safety

IRM Review

IRM Report: Pending IRM Review

Starred: Pending IRM Review

Early Results: Pending IRM Review

Design i

Verifiable: Pending IRM Review

Relevant to OGP Values: Pending IRM Review

Potential Impact: Pending IRM Review

Implementation i

Completion: Pending IRM Review


What is the public problem that the commitment will address? The findings of the research conducted in the Republic of Serbia in recent years show that violence against children is widespread in various forms and in different environments. Children in the Republic of Serbia are exposed to various forms of violence on a daily basis: the direct or interpersonal violence, such as physical, sexual and emotional abuse, neglect, as well as the less direct but complex forms of violence such as structural violence, which manifests itself in various forms – for example, through various forms of discrimination (child marriage, child labor or other forms of exploitation) or through serial social exclusion. The national report "Violence against children in Serbia" collected data on the prevalence of violence in relation to the environment in which violence occurs: in the family, in educational institutions, in social protection institutions, in the community and in the digital space.101 The report also pointed out key issues in this area, highlighting, among other things, the lack of centralized administrative records that would allow easy, reliable and accessible access to data for various interested parties (including CSOs and the research community, and be it for the purpose of protecting children from violence in practice, or in order to analyze the state of affairs), then insufficient focus on violence prevention, the need to improve coordination and cooperation between the competent state bodies, as well as the need to further raise awareness and strengthen the capacity of all actors involved.102 In addition, practice has shown the need to make the process of reporting violence involving children simpler and more efficient for citizens.

What is the commitment? The commitment includes the development of a system for electronic reporting, response and monitoring of various forms of violence involving children, prevention and support to victims of violence. The platform would include three basic components: 1) reporting all forms of violence involving children, either as victims or perpetrators, 2) educational component, through the implementation of online training, and 3) the informational component, realized through setting up educational materials for parents, teachers and the rest of the interested public. 41 101Strategy for Prevention and Protection of Children from Violence from 2020 to 2023 ("Official Gazette of RS", No. 80/2020). 102 The general goal of the commitment includes creating conditions for more efficient electronic reporting of violence involving children by the citizens themselves, but also a coordinated reaction of the competent state bodies that will be much better connected through this platform. In addition, through the management and public availability of statistics in this area, the aim is to improve information available to the public and provide preconditions for regular monitoring of the situation in this area. It is expected that through the implementation of the commitment , citizens will be able to easily, quickly and efficiently report violence, improve and balance the reaction of the competent state authorities and ensure public availability of statistical data on the situation in the field of violence committed by children.

How will the commitment contribute to solving the public problem? The implementation of the commitment in a clearly standardized procedure will contribute to a timely, complete, continuous and legal response to individual cases of violence involving children. First of all, citizens will be able to efficiently, quickly and easily, in one place, file a report and follow all the elements and phases of the reported case. Therefore, citizens will have an insight into the actions of the competent authorities, which will enable a clear determination of responsibility in cases of their untimely or inadequate reaction. In addition, the platform will ensure a coordinated response of all institutions of different systems and their necessary connection in providing assistance and support to victims of violence. Also, providing and publishing complete data will improve the transparency of the work the state bodies do in dealing with reported cases of violence involving children, but also make publicly available the data on reported and resolved cases, measures taken, etc. The special value of such data is the fact that their further analytical processing will enable the creation of the necessary basis for future planning of policies and activities on the prevention and protection of child victims. Finally, through the informational and educational component of the platform, important steps will be taken to raise awareness and improve the knowledge and skills of pupils, teachers, parents and all other interested citizens regarding prevention and other aspects of violence involving children.

Why is this commitment relevant to OGP values? First of all, the realization of the commitment will indisputably provide relevant information, analytically considered, which is available to the public, and which does not violate the privacy of the individual. In this way, full transparency is achieved and public insight into the manner and content of the system's institutions' response to the occurrence of violence 42 against children is made possible, ensuring public awareness of the characteristics and scope of the phenomenon. In this sense, the commitment is relevant in relation to several core values of the OGP: ● First of all, access to information and data possessed by state bodies or arising in their work, which concern violence committed by children, is improved. ● Insight into the way in which competent authorities react creates the basis for determining clear responsibility in the system of actions, which contributes to the improvement of public accountability as a value of OGP. Finally, given that the system rests on the development and the use of the platform, the commitment is also relevant in relation to the use of technology and innovation.

Additional information The Office for Information Technologies and eGovernment will be in charge of the technical establishment, functioning and maintenance of the platform itself, while the responsibility for the implementation of specific content through the platform will belong to various state bodies, in accordance with established competencies. The commitment is fully in line with the General Objective of the Strategy for Prevention and Protection of Children from Violence from 2020 to 2023 ("Official Gazette of RS", No. 80/20), which means "ensuring society’s continuous comprehensive response to violence against children, in accordance with the dynamics of challenges, risks and threats, through an improved system of prevention, protection and support.”

Milestone Activity with a verifiable deliverable Start date: End date: 1. Established system for electronic reporting, response and monitoring of violence involving children, prevention and support to victims - developed platform "I protect you" (component 1) In progress I quarter2021 (January 2021) 2. Piloting the platform (component 1) I quarter of 2021 (February 2021) I quarter of 2021 (March 2021) 3. Realization of online training sessions for pupils and teachers (component 2) II quarter of 2021 (June 2021.) II quarter of 2022 (June 2022.) 4. Setting up educational materials for pupils, teachers and citizens (component 3) I quarter of 2021 (February 2021.) II quarter of 2022 (June 2022.) 5. Monitoring the situation through the publication of statistical data on violence involving children I quarter of 2022 (March 2022.) II quarter of 2022 (April 2022.)


  1. Professional training for civil servants on CSO participation and anti-discrimination

    RS0043, 2020, Capacity Building

  2. Monitor quality of public participation in drafting public policies and regulations

    RS0044, 2020, Public Participation

  3. Develop and train citizens in using electronic portal for participation in drafting regulations

    RS0045, 2020, Capacity Building

  4. Draft law on public participation in environmental protection

    RS0046, 2020, Environment and Climate

  5. Establish electronic service for citizens to update voter register

    RS0047, 2020, Citizenship & Immigration

  6. Create register with information on all administrative procedures/services for citizens

    RS0048, 2020, E-Government

  7. Develop electronic system for reporting violence against children

    RS0049, 2020, Capacity Building

  8. Amend existing right to information legislation

    RS0050, 2020, Access to Information

  9. Amend legislation to establish enviromental impact assessment portal

    RS0051, 2020, E-Government

  10. Improve open data exchange between local and central government

    RS0052, 2020, Access to Information

  11. Develop platform for monitoring implementation of public calls

    RS0053, 2020, E-Government

  12. Conduct public debate regarding topics of public interest

    RS0054, 2020, Fiscal Openness

  13. Increasing Transparency and Participation in Parliament

    RS0042, 2018, Civic Space

  14. Publishing Budget Law

    RS0028, 2018, E-Government

  15. e-Calendar for Financing Civil Society

    RS0029, 2018, Anti-Corruption

  16. Publish Data on Environmental Protection Funds

    RS0030, 2018, Access to Information

  17. Opening Data for Public Calls for Media Development

    RS0031, 2018, Access to Information

  18. Open Data Reports on CSOs

    RS0032, 2018, Access to Information

  19. Amending Media Registration Bylaws

    RS0033, 2018, E-Government

  20. Assistance with and Monitoring of Adoption of LAP

    RS0034, 2018, Anti-Corruption

  21. Updating of Electoral Roll

    RS0035, 2018, Anti-Corruption

  22. ePaper

    RS0036, 2018, E-Government

  23. e-Notice Board

    RS0037, 2018, E-Government

  24. Improving Proactive Transparency – Information Booklet

    RS0038, 2018, Access to Information

  25. Access to Information Law

    RS0039, 2018, Access to Information

  26. Cooperation with CSOs on Regulations

    RS0040, 2018, Capacity Building

  27. E-Civic Engagement

    RS0041, 2018, E-Government

  28. Develop a Model of Job Description or Part of Job Description of an Officer Responsible for Cooperation with Civil Society in Local Administration

    RS0014, 2016, Capacity Building

  29. Organise Trainings for Public Administration Officers in Connection with the Application of the Guidelines on Inclusion of Civil Society Organisations in the Process of Passing Regulations

    RS0015, 2016, Capacity Building

  30. Organise Trainings for CSO in Connection with Application of the Guidelines on Inclusion of Civil Society Organisations in the Process of Passing Regulations

    RS0016, 2016, Capacity Building

  31. Improve the System for Collecting Initiatives from Citizens and Businesses

    RS0017, 2016, Capacity Building

  32. Introducing Standards for Civic Participation in the Public Policy Management System

    RS0018, 2016, Capacity Building

  33. Improving Proactive Transparency – Information Booklet

    RS0019, 2016, Capacity Building

  34. Amendments to the Law on Free Access to Information of Public Importance

    RS0020, 2016, Access to Information

  35. Development of an Open Data Portal

    RS0021, 2016, Access to Information

  36. Draft a Bylaw Based on the Guidelines for Evaluation of Websites

    RS0022, 2016, Access to Information

  37. Improve the Institute of Public Hearing in the Drafting of Laws

    RS0023, 2016, Legislation & Regulation

  38. Development of a Uniform Methodology for Planning, Monitoring and Performance Evaluation of Programmes and Projects Implemented by Civil Society Organisations and Monitoring the Spending of Allocated Funds

    RS0024, 2016, Capacity Building

  39. Amend the Regulation on Funds to Support Programmes or Missing Amount of Funds for Programmes of Public Interest Implemented by Associations

    RS0025, 2016, Capacity Building

  40. Enactment of a Law on Electronic Documents, Electronic Identification and Trusted Services in Electronic Business

    RS0026, 2016, Capacity Building

  41. Establish a Single Public Register of Administrative Procedures and Other Conditions for Pursuing a Business Activity

    RS0027, 2016, Capacity Building

  42. Transparency in Monitoring Budget Expenditures

    RS0001, 2014, Capacity Building

  43. Law on Financing Political Activities

    RS0002, 2014, Anti-Corruption

  44. Transparent Public Procurement Procedures

    RS0003, 2014, Anti-Corruption

  45. Transparent Financing of Civil Society Organizations

    RS0004, 2014, Civic Space

  46. Extending and Clarifying Responsibilities of the Anti-Corruption Agency

    RS0005, 2014, Anti-Corruption

  47. Whistleblower Protection Trainings and Campaigns

    RS0006, 2014, Anti-Corruption

  48. Draft Law Regulating Inspections in Public Administration

    RS0007, 2014,

  49. e-Governmental Portal Awareness and Mobile Application

    RS0008, 2014, E-Government

  50. Starred commitment Public Administration Website Harmonization and Amendments to the Law on Free Access to Information of Public Importance

    RS0009, 2014, Access to Information

  51. New Technologies to Improve Citizen Services

    RS0010, 2014, E-Government

  52. Cooperation with Civil Society Organizations in Public Policymaking

    RS0011, 2014, Civic Space

  53. Citizen Participation in Local Government Affairs

    RS0012, 2014, Local Commitments

  54. Civil Society Participation in Monitoring the Public Administration (PAR) Strategy

    RS0013, 2014, Public Participation

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