Digital and AI transformation to strengthen open government (ES0129)

5.1.1. New General Access Point Portal

Brief description

The initiative focuses on the development of the General Electronic Access Point (PAGe) as a centralised and integrated platform that allows citizens to interact with multiple administrative services and procedures from a single digital environment in an accessible, secure and personalised manner. The aim is to move towards a truly people-centred administration, focusing on life events, which will enable services to be grouped according to specific life situations (such as the birth of a child, retirement, the death of a family member or the start of a business activity), thus providing a simpler, more understandable and consistent experience for the user. Its main features include:
• The integration of the Carpeta Ciudadana governance model as a key tool for personalised access to procedures, documents and notifications, providing a unified and proactive view of each person's relationship with the Administration. The possibility of administrative representation through the sharing of documents or data will be studied. The portal will act as a single point of web interaction, which not only centralises information and administrative procedures, but also anticipates and proactively recommends relevant services based on the profile, context and needs of the citizen, while respecting the privacy and data protection of those who interact with the portal.
• This project is part of the document ""Consensus for Open Administration"", which promotes a transformative vision based on the principles of innovation, participation, efficiency and alignment with national and international strategies on digitisation, public governance and open government.

Objectives
• Facilitate digital access: Guarantee the full exercise of citizens' right to interact electronically with public administrations, ensuring universal, inclusive and barrier-free access to the portal and all available digital services.
• Interconnecting services: Advance the effective integration of electronic services to offer a more intuitive, consistent user experience focused on the real needs of citizens, especially by grouping procedures around life events (such as birth, change of address, start of economic activity, death of a family member, or retirement).
• Promoting transparency: Strengthen access to clear and up-to-date administrative information, facilitating accountability and empowering citizens to monitor and understand the actions of public administrations.
• Optimise usability: Design and deploy digital services that are easy to use, accessible to all, and adapted to different profiles and life situations, through user-friendly interfaces, clear language, and personalised features."

5.1.2. Improvement of ""My Citizen Folder"" and progress towards a unified and accessible solution for consulting data exchanges

Brief description

My Citizen Folder will continue to be the main gateway for citizens to find out what queries are being made about their data between public administrations. The available queries will be improved, especially the notification mechanisms. Of particular relevance is the participatory mechanism used by the citizen folder to develop new functionality and the gradual incorporation of new services. With regard to the development of a unified and accessible solution for public authorities to consult citizens' data exchanges, the following is proposed:
• Expanding the circumstances in which information from these consultations is made available to the public allows citizens to also learn about exchanges of information that occur within the framework of law enforcement. In this way, only ex officio queries linked t o inspection a n d sanctioning work ( always regulated by law) whose prior knowledge could hinder the performance of these functions will be restricted from public knowledge. To this end, it will be necessary to work with all public administrations to review the cataloguing of data consultation authorisations on the Intermediation Platform a n d to expand as much as possible the number of procedures whose data consultations are reflected in My Citizen Folder.
• On the other hand, as part of its overall development strategy and with the aim of improving interaction and communication between citizens and the public administration, Mi Carpeta Ciudadana is developing a new feature, the Message Centre. This feature seeks, through a new, more direct and simplified communication mechanism, to send personal messages and push notifications to citizens on different matters and from different public bodies, in a single space. These notifications will provide information on personal matters, such as changes in the status of files, reminders of expiries or deadlines, changes in data associated with or related to the citizen, etc. Specifically, the Message Centre will enable notifications to citizens when their personal data is consulted by an administration. In this way, they will be able to quickly find out that a consultation has been made and, if they consider it to be invalid, take action with the competent administrations. Finally, work will be done to incorporate new services into the Data Intermediation Platform, making this information available to other administrations and citizens themselves through My Citizen Folder.

Objectives

• To enable citizens to receive notifications about administrative actions such as document expiry dates, appointments, etc. • Enable citizens to consult their personal or business data.
• Enable citizens to consult their pending notifications and communications.
• Enable citizens to consult open files managed by different public administrations.
• Provide a unified and accessible solution for consulting citizens' data exchanges by public administrations.
• Increase the information on the procedures and authorisations affected that will be shown to citizens, limiting them to the minimum required by law, inspection procedures and penalties.
• Reduce the time window between when data is accessed and when the citizen becomes aware of such access.
• Ensure security, privacy and citizen control over their personal data."

5.1.3. Interoperability between the Justice Folder and the Citizen Folder and inclusion of new services

Brief description

Work is underway to include more electronic services from the Justice Administration in the Carpeta Ciudadana application, which is managed by the State Agency for Digital Administration (AEAD). Work is also underway to ensure the interoperability of the Carpeta Justicia solution with Carpeta Ciudadana.

Objectives

• To facilitate access for individuals, companies and professionals to all the digital procedures and services offered by the Public Justice Service through Carpeta Ciudadana.
• Interoperability between the Justice Folder and the Citizen Folder."

5.1.4. European Digital Identity Wallet

Brief description

The main objective of the consensus project for Open Government relating to the European Digital Identity Wallet is to facilitate secure and efficient access to public and private services throughout the European Union through a mobile application that allows users to manage digital credentials and identify themselves electronically. The European Digital Identity Wallet is a central tool of the eIDAS 2 regulation, designed as a mobile application that allows users to:

• Store and manage digital credentials such as driving licences, academic qualifications or professional credentials. • Authenticate yourself electronically to access public and private services throughout the EU without the need for additional registrations.
• Facilitate cross-border transactions, boosting the digital economy and ensuring interoperability between Member States.
Each Member State must implement at least one version of this wallet by the end of 2026, ensuring a consistent experience for European citizens. This project seeks to transform the digital relationship between citizens and administrations, promoting innovation, accessibility and the protection of fundamental rights.

Objectives
• Unification of identification systems: Create an interoperable system that allows European citizens to use their digital identity in any Member State, removing barriers between national systems.
• Citizen empowerment: Ensure that users have control over their personal data, sharing only the information that is strictly necessary.
• Administrative simplification: Reduce bureaucratic procedures and streamline processes such as payments, university enrolment, and opening bank accounts.
• Security and privacy: Provide a reliable digital environment that complies with European cybersecurity and personal data protection standards (aligned with the GDPR)."

5.1.5. Incubator for Generative Artificial Intelligence Use Cases for the Public Sector

Brief description

The Public Sector Use Case Incubator, or GovTechLab project, seeks to create a space for innovation where the General State Administration (AGE) can experiment with new technologies and develop personalised and innovative public services. It is an innovation laboratory that centralises artificial intelligence pilot cases and the development of innovative solutions for state public sector entities, in collaboration with the State Agency for Digital Administration (AEAD) and the Sub-Directorates and Information Technology Units of the various Ministries.

Objectives

• To create a solid space for experimentation and development of artificial intelligence solutions for incorporation into the public sector.
• Identify synergies between the different solutions developed and their reuse in other organisations.
• Promote the experimentation space as a centre of reference for the development of artificial intelligence solutions in the General State Administration.
• Ensure the involvement of all relevant ministerial departments and administrative units.
• Ensure compliance with European Union regulations on artificial intelligence in the solutions developed."