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e-Petitions (UA0055)



Action Plan: Ukraine Second Action Plan 2014-2015

Action Plan Cycle: 2014

Status: Inactive


Lead Institution: State Agency for e-Governance

Support Institution(s): Ministry of Regional Development, Ministry of Justice, Administration of the State Service for Special Communications and Information Protection, UNDP, other non-specified NGOs and international organisations

Policy Areas

Dispute Resolution & Legal Assistance, E-Government, Justice, Justice for OG, Open Regulations

IRM Review

IRM Report: Ukraine End-of-Term Report 2014-2016, Ukraine IRM Report 2014 – 2015

Starred: No

Early Results: Marginal

Design i

Verifiable: Yes

Relevant to OGP Values: Civic Participation , Public Accountability , Technology

Potential Impact:

Implementation i



Preparing and submitting to the Cabinet of Ministers of Ukraine in due course a draft resolution on the approval of the Procedure for Processing of Citizens’ Electronic Appeals

IRM End of Term Status Summary

21. E-democracy roadmap

Commitment Text: 21. Preparing the Roadmap for Development of Electronic Democracy.

Expected result: proposals developed for identifying the ways of realising the potential of e-democracy instruments as means to ensure the possibility of citizens’ impact upon state decision-making and supervision over authorities.

23. E-petitions

Commitment Text: 23. Preparing and submitting to the Cabinet of Ministers of Ukraine in due course a draft resolution on the approval of the Procedure for Processing of Citizens’ Electronic Petitions.

Expected result: relevant resolution adopted by the Cabinet of Ministers of Ukraine.

Editorial Note: These two commitments were combined as they involve interrelated activities.

Lead institution(s): State Agency for E-Governance

Supporting institution(s): Ministry of Regional Development, Ministry of Justice, National Centre for E-Governance of the State Company Derzhinformresurs, NGO Transparency International-Ukraine, International Renaissance Foundation, the United Nations Development Programme (UNDP), Association of Local Self-Government Bodies "Cities of E-Governance," NGO "Podil Agency for Regional Development," other non-specified NGOs and international organisations (commitment 21); Ministry of Regional Development, Ministry of Justice, Administration of the State Service for Special Communications and Information Protection, UNDP, other non-specified NGOs and international organisations (Commitment 23)

Start Date: Not specified                                                        End Date: 30 June 2015

Commitment aim

21. Roadmap for Development of Electronic Democracy

The commitment aimed to develop proposals on ways to realise the potential of e-democracy tools. Such tools would ensure citizens’ ability to influence public authorities’ decisions, and provide public oversight of these authorities.

23. Government regulation of e-petitions

Until recently, the Law of Ukraine on Citizens' Petitions (the Law on Petitions) did not include procedures for processing petitions submitted electronically. The government planned to fill this gap by regulating the procedure for processing electronic petitions in its by-laws. This was supposed to introduce a new way for citizens to communicate with authorities via the electronic submission of petitions (complaints, requests, proposals, etc.).


21. Roadmap for Development of Electronic Democracy

Midterm: Substantial

The title of the commitment referred to the development of a Roadmap for E-Democracy, although the expected output mentioned only the development of “proposals on how to determine ways of realizing potential of the e-democracy instruments.” The government reported on an outline of the proposals submitted to the government by the State Agency on E-Governance in May 2015,[Note 104: ] which was required by the commitment’s deliverable.[Note 105: Independent Reporting Mechanism (IRM) Progress Report 2014-15: Ukraine, 73.]

The government failed to hold public consultations on the document that was developed, and published it only after it was submitted to the government. The result of the document’s submission to the government was not clear. The proposals prepared by the State Agency on E-Governance included a definition of e-democracy, a detailed overview of the Council of Europe Recommendation CM/Rec (2009)1 on e-democracy, an overview of the main instruments of e-democracy in Ukraine, and a proposal for three alternative scenarios for e-democracy development in Ukraine.

End of term: Complete

No further proposals were developed since the midterm. However, given the low specificity of this commitment as written, it can be considered complete. The State Agency on E-Governance reported on proposal outlines, and published the document online, thereby fulfilling the only requirement specified in the commitment text.          

23. Government regulation of e-petitions

Midterm: Limited

In July 2015, Ukraine’s Parliament amended the Law on Petitions to allow petitions to be submitted electronically, and introduced a special form of petitions—e-petitions (see the description under OGP commitment 18). The government reported that the State Agency on E-Governance has set up a working group to develop a procedure for processing e-petitions in line with the commitment. The group has also developed draft regulations.[Note 106: Ibid, p. 73.]

End of term: Completed

In February 2016, the government adopted a resolution to amend the government bylaws to regulate processing of electronic petitions in line with the new law.[Note 107: ]

Did it open government?

21. Roadmap for Development of Electronic Democracy

Access to Information: Did not change

Civic Participation: Did not change

The expected output of the commitment was to develop “proposals on how to determine ways of realizing potential of the e-democracy instruments.” The government developed such proposals, but they had no tangible impact, and could not be considered a roadmap for development of e-democracy (as intended in the title of the commitment).

23. Government regulation of e-petitions

Civic Participation: Marginal

Public Accountability: Did not change

The commitment aimed to improve the implementation of new tools for citizens to address public authorities with requests, complaints, or proposals. This was done by developing a system for the government to review and respond to submissions from the newly authorized e-petitioning system. This commitment is related to commitment 18 (see previous), which had an outstanding impact on opening government, since it legally authorized and implemented an e-petition system at all levels and offices of government. The commitment, to establish a system for processing e-petition submissions, represented a largely internal government procedural change.

In 2016, the government updated its regulations to reflect new changes in the Law on Petitions. This was a positive step, as it aligned government bylaws with the new requirements. However, it had only a marginal effect on open government. While amending the law to permit regulations for responding to online petitions is a necessary component of responding to citizens, this commitment was technical in nature, and did not represent more than a marginal change in practice.

Carried forward?

The commitment on the development of e-democracy was carried over to the new action plan. The new plan requires preparation of a concept paper on the development of e-democracy (by May 2017) and an action plan to implement the concept paper (both documents must be approved by the government).   


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  2. Open Standard for e-System

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  3. Ensuring Openness and Transparency of Selling Public Assets and Property

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  4. Transparency in Public Procurement (Prozorro)

    UA0073, 2018, Access to Information

  5. Awarenss Raising About Social and Economic Development

    UA0074, 2018, Aid

  6. e-Calls for Proposals to Support CSOs

    UA0075, 2018, Civic Space

  7. Beneficial Ownership Registry

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  8. Anti-Corruption Training

    UA0077, 2018, Anti-Corruption

  9. Publishing Environmental Information

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  10. Database of Natural Resources

    UA0079, 2018, Access to Information

  11. Interactive Map of Mines

    UA0080, 2018, E-Government

  12. Priority Electronic Services

    UA0081, 2018, Citizenship & Immigration

  13. Online Platform for Executive Bodies and CSOs

    UA0082, 2018, Civic Space

  14. EITI Online Data

    UA0083, 2018, Access to Information

  15. Electronic Resources for Education

    UA0084, 2018, Access to Information

  16. Online Verification of Education Certificates

    UA0085, 2018, E-Government

  17. Free Access to National Repository for Academic Texts

    UA0086, 2018, E-Government

  18. Administrative Service Decentrilisation and Improvement

    UA0057, 2016, Capacity Building

  19. United State Portal Extension; Electronic Government Information Services Unification; Modern Tools for Electronic Identification

    UA0058, 2016, Capacity Building

  20. System for Entities Performing Government Functions

    UA0059, 2016, Anti-Corruption

  21. Free Urban Planning Documentation

    UA0060, 2016, E-Government

  22. Beneficial Ownership Verification System

    UA0061, 2016, Anti-Corruption

  23. CoST Beneficial Ownership Standards

    UA0062, 2016, Anti-Corruption

  24. Transpartent Budget System

    UA0063, 2016,

  25. Starred commitment Open Public Procurement

    UA0064, 2016, Access to Information

  26. Starred commitment Extractive Industries Transparency Initiative

    UA0065, 2016, Anti-Corruption

  27. Environmental Public Monitoring

    UA0066, 2016, Access to Information

  28. Community Policing System

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  29. Draft Law on Public Consultations

    UA0068, 2016, Legislation & Regulation

  30. Development of E-Democracy.

    UA0069, 2016, E-petitions

  31. Improve Government Rules on CSO Involvement

    UA0031, 2014, E-Government

  32. Financing of Charities

    UA0032, 2014, Civic Space

  33. Not-For-Profit Status for CSOs

    UA0033, 2014, Civic Space

  34. Public Participation Law

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  35. Establishing Rules on Processing Official Information

    UA0035, 2014, Access to Information

  36. Access to Urban Planning Documents

    UA0036, 2014, E-Government

  37. Starred commitment Access to Communist-Era Archives

    UA0037, 2014, Legislation & Regulation

  38. Starred commitment Draft Law on Open Data

    UA0038, 2014, Access to Information

  39. Starred commitment Supervisory Mechanism for the Right to Information

    UA0039, 2014, Access to Information

  40. Compliance with EITI

    UA0040, 2014, Anti-Corruption

  41. Monitoring of Infrastructure Projects

    UA0041, 2014, Anti-Corruption

  42. Adopt Regional Anti-Corruption Programmes

    UA0042, 2014, Anti-Corruption

  43. Corruption Risk Assessment Methodology

    UA0043, 2014, Anti-Corruption

  44. Starred commitment Asset Disclosure on a Single Web Portal

    UA0044, 2014, Anti-Corruption

  45. Law on Administrative Procedure

    UA0045, 2014, Legislation & Regulation

  46. Law on Streamlining Payment of Administrative Fees

    UA0046, 2014, E-Government

  47. Administrative Services Portal

    UA0047, 2014, Access to Information

  48. Draft Law on Decentralisation of Administrative Services

    UA0048, 2014, Legislation & Regulation

  49. Draft Law on Social Services

    UA0049, 2014, E-Government

  50. e-Government Laws

    UA0050, 2014, E-Government

  51. Electronic Readiness Assessment

    UA0051, 2014, E-Government

  52. Government Regulations on Open Data

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  53. Electronic Democracy Development Roadmap

    UA0053, 2014, E-Government

  54. Open Budget Initiatives

    UA0054, 2014, Access to Information

  55. e-Petitions

    UA0055, 2014, Dispute Resolution & Legal Assistance

  56. e-Governance Training for Local Government

    UA0056, 2014, Capacity Building

  57. Laws on Public Participation

    UA0001, 2012, Civic Space

  58. Amendments to the Law on Community Associations

    UA0002, 2012, Civic Space

  59. Amendments to Resolutions on Collaboration with Civil Society

    UA0003, 2012, E-Government

  60. Training for Public Servants on Consultations

    UA0004, 2012, Capacity Building

  61. Harmonisation of Access to Information Laws

    UA0005, 2012, Access to Information

  62. By-Laws on Access to Information

    UA0006, 2012, Access to Information

  63. Guidelines for Classifying Data

    UA0007, 2012, Public Participation

  64. Public Information Recording Systems

    UA0008, 2012,

  65. Law on Public Broadcasting

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  66. Public Access to Information in State Registers

    UA0010, 2012, E-Government

  67. Starred commitment Extractive Industries Transparency Initiative

    UA0011, 2012, Anti-Corruption

  68. Law for Controlling Declarations of Public Servants

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  69. Public Declarations of Officials’ Assets

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  70. Guidelines on Conflicts of Interest

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  71. Updated Anti-Corruption Laws

    UA0015, 2012, E-Government

  72. Regional Anti-Corruption Programmes

    UA0016, 2012, E-Government

  73. Law on Competitive e-Government Procurement

    UA0017, 2012, Anti-Corruption

  74. Starred commitment Administrative Services Reforms

    UA0018, 2012, E-Government

  75. Electronic Access to Administrative Services

    UA0019, 2012, E-Government

  76. Governmental Web Portal of Administrative Services

    UA0020, 2012, E-Government

  77. Administrative Services in a Digital Format

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  78. Starred commitment Regional Administrative Service Centres

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  79. Programme for Promotion of e-Government

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  80. Electronic Collaboration Between Executive Agencies

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  81. Web-Based Petitions System

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  82. One Stop Shop for e-Reporting

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  83. e-Region Pilot Project

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  84. Network of e-Government Practitioners

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  85. Public Libraries as Bridges Towards e-Governance

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  86. e-Government Knowledge Management Portal

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