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Uruguay

Environmental Complaints' Management System (UY0100)

Overview

At-a-Glance

Action Plan: Not Attached

Action Plan Cycle: 2018

Status: Active

Institutions

Lead Institution: the Departmental Government of Montevideo – the Ministry of Housing, Land Management and Environment (MVOTMA) – the National Directorate of Environment (DINAMA)

Support Institution(s): Ministries, Departmental and Municipal Governments

Policy Areas

Capacity Building, E-Government, Environment and Climate, Subnational, Sustainable Development Goals

IRM Review

IRM Report: Pending IRM Review

Starred: Pending IRM Review

Early Results: Pending IRM Review

Design i

Verifiable: Pending IRM Review

Relevant to OGP Values: Not Relevant

Potential Impact: Pending IRM Review

Implementation i

Completion: Pending IRM Review

Description

National System for Environmental Complaints’ Management
Commitment start and end date: October 2018 to June 2020.
Institution or actor responsible for the implementation: the Departmental Government of
Montevideo – the Ministry of Housing, Land Management and Environment (MVOTMA) – the
National Directorate of Environment (DINAMA)
New Commitment
Theme: Environment – Water – Climate change
Commitment description
What is the commitment? To develop a single national system to manage environmental
complaints that is accessible to the population and that enables
competent authorities to trace the status of actions.
What is the problem that the
commitment will address?
Today, the population has several places to file environmental
complaints (DINAMA, Ministries such as the MSP, MGAP,
departmental governments, among others). On the other hand, there
is no single categorization, procedure or protocol to address such
complaints. There is also no single registry, nor access by the
complainants to the progress or follow-up of their complaints.
How will the commitment
contribute to solving the
problem?
By facilitating the filing and follow-up of complaints by the
population.
By providing the agencies involved with a single registration tool
containing all relevant information.
By providing indicators, including those of management.
OGP value to which this
commitment will contribute.
It will enable us to see the complaints filed in relation to the
environment and to be informed at all times of the status of each
complaint, strengthening transparency in these processes.
Additional Information
It contributes to SDG 16, the Municipal Organic Law, the General Environmental Act and the National
Environmental Observatory (Law No. 19 147).
Objectives and/or milestones
Description of objectives and/or milestones Start date End date
To define protocols for action, including the definition of
categories and procedure for each one.
October 2018 June 2019
To validate the protocol defined by all the actors involved. July 2019 October 2019
To conduct a pilot test in Montevideo with the Unified Response
System (SUR) of the Departmental Government of Montevideo
integrated into DINAMA’s Complaints System, and with the
configuration that emerges from the defined protocols.
November 2019 May 2020
To make a proposal to implement the Complaints System at the
national level by integrating the solution, in principle, with the
Unified Response System (SUR) and the Environmental
Monitoring Platform.
April 2020 June 2020
Contact Information
Departmental Government of Montevideo
Name of the responsible person Juan José Prada
Title, Department Advisor to the Department of Sustainable
and Intelligent Development –
Departmental Government of Montevideo
Email address and phone number juan.prada@imm.gub.uy 1950 2309
Name(s) of responsible technician(s) Mónica Méndez (*)
Susana González (**)
Title, Department (*) Head of Development – IT
Management – Department of
Sustainable and Intelligent Development
(**)Quality Assessment and
Environmental Control Service -
Department of Environmental
Development
Email address and phone number monica.mendez@imm.gub.uy
MVOTMA - National Directorate of Environment
Name of the responsible person Virginia Fernández
Title, Department Director of the Environmental Information
Division
Information, Planning and Environmental
Quality Area – Ministry of Housing, Land
Management and Environment.
Email address and phone number virginia.fernandez@mvotma.gub.uy
29170710 4155
Name(s) of responsible technician(s) Juan Arciet (*)
Laura Bonomi (**)
Title, Department (*) Head of Applications – Environmental
Information Division
Information, Planning and Environmental
Quality Area
(**) Complaints Division
Control and Environmental Complaints
Division
Email address and phone number juan.arciet@mvotma.gub.uy

Other actors involved
State Actors Ministries, Departmental and Municipal
Governments
CSOs, private sector, multilateral organizations, working groups

IRM Midterm Status Summary

For commitment details, see the original Year 1 report: https://www.opengovpartnership.org/sites/default/files/Uruguay_Mid-term_...

Uruguay's Commitments

  1. Implementation of the National Water Plan

    UY0099, 2018, E-Government

  2. Environmental Complaints' Management System

    UY0100, 2018, Capacity Building

  3. Monitoring and reporting on climate change

    UY0101, 2018, E-Government

  4. Observatory on gender-based violence against women

    UY0102, 2018, E-Government

  5. gender-based violence open data

    UY0103, 2018, E-Government

  6. human trafficking prevention

    UY0104, 2018, Capacity Building

  7. Complaint reception and processing system

    UY0105, 2018, E-Government

  8. electoral process data

    UY0106, 2018,

  9. National Transparency Index

    UY0107, 2018, E-Government

  10. Access to Information Law

    UY0108, 2018, Legislation & Regulation

  11. Gender perspective to access to information

    UY0109, 2018, Capacity Building

  12. state web portal

    UY0110, 2018, E-Government

  13. Access to judicial processes

    UY0111, 2018, E-Government

  14. Public hearings on video

    UY0112, 2018, E-Government

  15. Transparency of Statistical information of the Judicial Branch

    UY0113, 2018, E-Government

  16. Open municipalities

    UY0114, 2018, Capacity Building

  17. Canelones' participation system

    UY0115, 2018, Capacity Building

  18. student participation

    UY0116, 2018, Capacity Building

  19. Open government culture

    UY0117, 2018, Capacity Building

  20. National Dance Plan

    UY0118, 2018, Gender

  21. Human rights education plan

    UY0119, 2018, Human Rights

  22. Human Rights report

    UY0120, 2018, Civic Space

  23. sustainable development strategy

    UY0121, 2018, Public Participation

  24. Gender and youth perspective in rural areas

    UY0122, 2018, Gender

  25. Observatory for equality and non-discrimination

    UY0123, 2018, Gender

  26. Improve diversity in government

    UY0124, 2018, E-Government

  27. Indicators of welfare and economic, social and cultural rights

    UY0125, 2018, Capacity Building

  28. Social programs

    UY0126, 2018, E-Government

  29. National plan for persons with disabilities

    UY0127, 2018, Justice

  30. Open Cadastre

    UY0128, 2018, E-Government

  31. Budget transparency portal

    UY0129, 2018, Capacity Building

  32. National Energy Efficiency Plan

    UY0130, 2018, Capacity Building

  33. Industry, energy and mining data publication

    UY0131, 2018, E-Government

  34. Information on seized goods and foreign trade operations

    UY0132, 2018, E-Government

  35. Accountability for the commitments of the Departmental Government of Rivera

    UY0133, 2018, E-Government

  36. Quality Indicators of the Institutes of Highly Specialized Medicine

    UY0134, 2018, E-Government

  37. open hospital discharge records

    UY0135, 2018, E-Government

  38. open data from internet of things

    UY0136, 2018, E-Government

  39. Cybersecurity Strategy

    UY0137, 2018, E-Government

  40. Datos para el desarrollo social

    UY0088, 2016, Capacity Building

  41. Punto de acceso ciudadano

    UY0089, 2016, Capacity Building

  42. Publicación de servicios y dispositivos en el Área de Violencia de Género

    UY0090, 2016, Open Data

  43. Adopción del Estándar Open Contracting

    UY0091, 2016, Capacity Building

  44. Información Financiera Accesible y Abierta

    UY0092, 2016, Capacity Building

  45. Portal de Transparencia Presupuestaria

    UY0085, 2016, Capacity Building

  46. Acceso a la información y datos abiertos en Rivera

    UY0093, 2016, Capacity Building

  47. Starred commitment Monitoreo ciudadano de la calidad del aire

    UY0097, 2016, Capacity Building

  48. Datos e información de Montevideo

    UY0098, 2016, Capacity Building

  49. Política Departamental de Datos Abiertos

    UY0094, 2016, Capacity Building

  50. Starred commitment Política Departamental de Gobierno Abierto

    UY0095, 2016, Capacity Building

  51. Sistema de monitoreo ciudadano de servicios públicos

    UY0096, 2016, Capacity Building

  52. Gobierno de Cercanía: Consejo de Ministros Abierto

    UY0059, 2016, E-Government

  53. Consejo Consultivo Nacional de Jóvenes

    UY0060, 2016, Capacity Building

  54. Fortalecimiento de la Cultura de la Participación Ciudadana en Uruguay (Fase2)

    UY0061, 2016, Capacity Building

  55. Promover y consolidar la autonomía del Consejo Consultivo de la sociedad civil creado en el marco de la Ley 19.122

    UY0062, 2016, Capacity Building

  56. Observatorio de Información Institucional y Datos Estadísticos Sobre Política Socio-Educativa en el INISA

    UY0063, 2016, Capacity Building

  57. Consultas y diálogo sobre instrumentos internacionales

    UY0064, 2016, Capacity Building

  58. Seguimiento de las recomendaciones del Comité de la ONU para la Eliminación de todas las formas de discriminación contra la mujer

    UY0066, 2016, Capacity Building

  59. Candidaturas a puestos de expertos en el sistema universal de promoción y protección de derechos humanos (ONU) y Sistema Interamericano

    UY0067, 2016, Capacity Building

  60. Dialogo para el análisis del impacto de la Sociedad de la Información en los Derechos Humanos

    UY0065, 2016, Capacity Building

  61. Acceso a la información en el Poder Judicial

    UY0068, 2016, Capacity Building

  62. Prevención del lavado de activos y financiamiento del terrorismo

    UY0069, 2016, Capacity Building

  63. Puntos de monitoreo ambiental

    UY0070, 2016, Capacity Building

  64. Lista de especies del Uruguay

    UY0071, 2016, Capacity Building

  65. Starred commitment Plan Nacional de Aguas

    UY0072, 2016, Capacity Building

  66. Diálogo Postal

    UY0073, 2016, Capacity Building

  67. Apertura de datos de la Dirección Nacional de Industria

    UY0074, 2016, Legislation & Regulation

  68. Publicación de datos energéticos

    UY0075, 2016, E-Government

  69. Transparencia y datos abiertos de educación

    UY0076, 2016, Capacity Building

  70. Formalizar el mantenimiento edilicio en Escuelas de Tiempo Completo: una alternativa participativa

    UY0077, 2016, Capacity Building

  71. Inclusión y continuidad educativa de las personas con discapacidad

    UY0078, 2016, Capacity Building

  72. Publicación de información estadística sobre actividades socioeducativas para la inclusión social de personas privadas de libertad

    UY0079, 2016, Capacity Building

  73. Educación para el arte: difusión de propuestas educativas y elaboración de un marco conceptual para la mejora de políticas públicas

    UY0080, 2016, Capacity Building

  74. Diálogo e información sobre sistema de cuidados

    UY0081, 2016, Capacity Building

  75. Sistema de Información para el seguimiento de los Objetivos Sanitarios

    UY0082, 2016, Capacity Building

  76. Starred commitment Derecho de acceso a la información pública

    UY0083, 2016, Capacity Building

  77. Datos abiertos y estadísticas

    UY0086, 2016, Capacity Building

  78. ¿Quién Controla Qué? Catálogo en Línea de las funciones y competencias de control existentes en los organismos del Estado

    UY0087, 2016, Capacity Building

  79. Monitoreo de las radiaciones no ionizantes y publicación de la información

    UY0084, 2016, Capacity Building

  80. Fortalecimiento de la cultura de la Participación Ciudadana en Uruguay

    UY0019, 2014, Capacity Building

  81. Gobierno Abierto: un asunto de todos y de todas

    UY0020, 2014, Capacity Building

  82. Fondos de Gobierno Abierto

    UY0021, 2014, Public Participation

  83. e-Colaboración ciudadana: Tramites.gub.uy

    UY0022, 2014, E-Government

  84. Acciones afirmativas para la población afrodescendiente: transparencia y rendición de cuentas

    UY0023, 2014, Capacity Building

  85. Plan de mejoras en las instancias de participación ciudadana y el vínculo con la ciudadanía a través de las Mesas Interinstitucionales de Políticas Sociales públicas

    UY0024, 2014, Capacity Building

  86. Programa de Desarrollo Urbano “Barrio de las Artes”

    UY0025, 2014, Capacity Building

  87. Sistema de Diálogo y Consulta

    UY0026, 2014, Public Participation

  88. Promoción y difusión del Derecho de Acceso a la Información Pública

    UY0027, 2014, Capacity Building

  89. e-acceso: Sistema Nacional de Solicitudes de Acceso a la Información Pública

    UY0028, 2014, E-Government

  90. Respuestas a pedidos de acceso a la información pública

    UY0029, 2014, Right to Information

  91. Junta accesible de par en par

    UY0030, 2014, Capacity Building

  92. Punto único de acceso a la información estadística disponible en el Estado

    UY0031, 2014, E-Government

  93. Datos Abiertos de Gobierno

    UY0032, 2014, Capacity Building

  94. Datos Abiertos para el análisis de políticas públicas

    UY0033, 2014, E-Government

  95. Starred commitment Catastro Abierto

    UY0034, 2014, E-Government

  96. Publicación de Microdatos de Programas Sociales en formato abierto

    UY0035, 2014, E-Government

  97. Difusión de Información para el ejercicio de los Derechos de los Usuarios de la Salud

    UY0036, 2014, E-Government

  98. Datos Abiertos Aeroportuarios

    UY0037, 2014, Infrastructure & Transport

  99. Transparencia en el ciclo de vida de los Proyectos de Ley uruguayos

    UY0038, 2014, Capacity Building

  100. Observatorio de Compras públicas

    UY0039, 2014, E-Government

  101. Starred commitment Registro único de proveedores del Estado

    UY0040, 2014, E-Government

  102. Software Público Nacional

    UY0041, 2014, Capacity Building

  103. Transparencia en la gestión de proyectos culturales

    UY0042, 2014, E-Government

  104. Transparencia en el Portafolio de Proyectos del Estado

    UY0043, 2014, E-Government

  105. Programa de Simplificación y Trámites en línea

    UY0044, 2014, E-Government

  106. Tramitación de documento de identidad (CI) en el exterior

    UY0045, 2014, Citizenship and Immigration

  107. Itinerarios Turísticos Interactivos

    UY0046, 2014, E-Government

  108. Servicio de emisión de certificados MiPyme en línea

    UY0047, 2014, E-Government

  109. Mapa de la oferta educativa de la Administración Nacional de la Educación Pública

    UY0048, 2014, E-Government

  110. Nuevo Portal Web para el Ministerio de Economía y Finanzas

    UY0049, 2014, Capacity Building

  111. Infraestructura de Datos Espaciales

    UY0050, 2014, Capacity Building

  112. Starred commitment Puntos de Atención Ciudadana

    UY0051, 2014, E-Government

  113. Integración de la Guía Nacional de Recursos con el Sistema de Información Geográfica

    UY0052, 2014, E-Government

  114. ‘Hecho para Jóvenes’

    UY0053, 2014, E-Government

  115. Cierre diario de cotizaciones del Banco Central del Uruguay

    UY0054, 2014, E-Government

  116. Gobierno móvil

    UY0055, 2014, E-Government

  117. Servicio de Teleimagenología - Programa Salud.uy

    UY0056, 2014, E-Government

  118. Interacción virtual de Calidad con la Ciudadanía

    UY0057, 2014, E-Government

  119. Starred commitment Sistema Integrado de Gestión de Reclamos Municipales

    UY0058, 2014, E-Government

  120. Acceso a la información pública

    UY0001, 2012, Capacity Building

  121. Fortalecer la cultura de transparencia

    UY0002, 2012, Capacity Building

  122. Premio Nacional de Transparencia

    UY0003, 2012, Capacity Building

  123. E-Participación Ciudadana

    UY0004, 2012, Public Participation

  124. Starred commitment Datos abiertos de gobierno

    UY0005, 2012, Capacity Building

  125. Plan de Alfabetización Digital

    UY0006, 2012, Capacity Building

  126. Agencia de compras y contrataciones del Estado

    UY0007, 2012, E-Government

  127. Government Resource Planning (GRP)

    UY0008, 2012,

  128. Implantar un sistema de expediente electrónico

    UY0009, 2012, E-Government

  129. Uruguay Concursa

    UY0010, 2012, Labor

  130. Software Público Nacional

    UY0011, 2012, E-Government

  131. Starred commitment Trámites y servicios en línea

    UY0012, 2012, E-Government

  132. E-Fondos Ciudadanos

    UY0013, 2012, Capacity Building

  133. Incorporar ventanillas únicas electrónicas

    UY0014, 2012, E-Government

  134. Portal de Estado Uruguayo

    UY0015, 2012, E-Government

  135. Sistema de tramitación de pasaportes comunes en las Oficinas Consulares de la República

    UY0016, 2012, Citizenship and Immigration

  136. Convenio de la Apostilla

    UY0017, 2012, Records Management

  137. Starred commitment Comprobante electrónico fiscal

    UY0018, 2012, E-Government