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Uruguay

Environmental Complaints' Management System (UY0100)

Overview

At-a-Glance

Action Plan: Uruguay Action Plan 2018-2020

Action Plan Cycle: 2018

Status: Active

Institutions

Lead Institution: the Departmental Government of Montevideo – the Ministry of Housing, Land Management and Environment (MVOTMA) – the National Directorate of Environment (DINAMA)

Support Institution(s): Ministries, Departmental and Municipal Governments

Policy Areas

Capacity Building, E-Government, Environment and Climate, Public Service Delivery, Social Accountability, Subnational, Sustainable Development Goals

IRM Review

IRM Report: Uruguay Design Report 2018-2020

Starred: Pending IRM Review

Early Results: Pending IRM Review

Design i

Verifiable: Yes

Relevant to OGP Values: Public Accountability

Potential Impact:

Implementation i

Completion: Pending IRM Review

Description

National System for Environmental Complaints’ Management
Commitment start and end date: October 2018 to June 2020.
Institution or actor responsible for the implementation: the Departmental Government of
Montevideo – the Ministry of Housing, Land Management and Environment (MVOTMA) – the
National Directorate of Environment (DINAMA)
New Commitment
Theme: Environment – Water – Climate change
Commitment description
What is the commitment? To develop a single national system to manage environmental
complaints that is accessible to the population and that enables
competent authorities to trace the status of actions.
What is the problem that the
commitment will address?
Today, the population has several places to file environmental
complaints (DINAMA, Ministries such as the MSP, MGAP,
departmental governments, among others). On the other hand, there
is no single categorization, procedure or protocol to address such
complaints. There is also no single registry, nor access by the
complainants to the progress or follow-up of their complaints.
How will the commitment
contribute to solving the
problem?
By facilitating the filing and follow-up of complaints by the
population.
By providing the agencies involved with a single registration tool
containing all relevant information.
By providing indicators, including those of management.
OGP value to which this
commitment will contribute.
It will enable us to see the complaints filed in relation to the
environment and to be informed at all times of the status of each
complaint, strengthening transparency in these processes.
Additional Information
It contributes to SDG 16, the Municipal Organic Law, the General Environmental Act and the National
Environmental Observatory (Law No. 19 147).
Objectives and/or milestones
Description of objectives and/or milestones Start date End date
To define protocols for action, including the definition of
categories and procedure for each one.
October 2018 June 2019
To validate the protocol defined by all the actors involved. July 2019 October 2019
To conduct a pilot test in Montevideo with the Unified Response
System (SUR) of the Departmental Government of Montevideo
integrated into DINAMA’s Complaints System, and with the
configuration that emerges from the defined protocols.
November 2019 May 2020
To make a proposal to implement the Complaints System at the
national level by integrating the solution, in principle, with the
Unified Response System (SUR) and the Environmental
Monitoring Platform.
April 2020 June 2020
Contact Information
Departmental Government of Montevideo
Name of the responsible person Juan José Prada
Title, Department Advisor to the Department of Sustainable
and Intelligent Development –
Departmental Government of Montevideo
Email address and phone number juan.prada@imm.gub.uy 1950 2309
Name(s) of responsible technician(s) Mónica Méndez (*)
Susana González (**)
Title, Department (*) Head of Development – IT
Management – Department of
Sustainable and Intelligent Development
(**)Quality Assessment and
Environmental Control Service -
Department of Environmental
Development
Email address and phone number monica.mendez@imm.gub.uy
MVOTMA - National Directorate of Environment
Name of the responsible person Virginia Fernández
Title, Department Director of the Environmental Information
Division
Information, Planning and Environmental
Quality Area – Ministry of Housing, Land
Management and Environment.
Email address and phone number virginia.fernandez@mvotma.gub.uy
29170710 4155
Name(s) of responsible technician(s) Juan Arciet (*)
Laura Bonomi (**)
Title, Department (*) Head of Applications – Environmental
Information Division
Information, Planning and Environmental
Quality Area
(**) Complaints Division
Control and Environmental Complaints
Division
Email address and phone number juan.arciet@mvotma.gub.uy

Other actors involved
State Actors Ministries, Departmental and Municipal
Governments
CSOs, private sector, multilateral organizations, working groups

IRM Midterm Status Summary

Protección del medio ambiente y uso sostenible de los recursos naturales

2. Sistema Único Nacional de Gestión de Denuncias Ambientales

Texto del compromiso como aparece en el plan de acción:

Desarrollar un sistema único nacional de gestión de denuncias ambientales que sea accesible a la población y que permita a los organismos involucrados realizar una trazabilidad de las actuaciones.

Los hitos de este compromiso son:

  • Definir los protocolos de actuación, que incluye definición de categorías y procedimiento para cada una.
  • Validar el protocolo definido por todos los actores involucrados.
  • Realizar prueba piloto en Montevideo con el Sistema Único de Respuestas (SUR) de la Intendencia de Montevideo integrado al Sistema de Denuncias de la DINAMA, y con la configuración que surja de los protocolos definidos.
  • Realizar propuesta de implantación del Sistema de Denuncias a nivel nacional integrando la solución en principio con el Sistema Único de Respuesta (SUR) y la Plataforma de Vigilancia Medioambiental.

Nota editorial: El texto completo del compromiso se encuentra en el Cuarto Plan de Acción Nacional de Gobierno Abierto de Uruguay 2018-2020, disponible aquí: https://goo.gl/XAMbNr

Fecha de inicio: Octubre 2018             Fecha de término: Junio 2020

Contexto y objetivos

Actualmente, si una persona en Uruguay quiere presentar una denuncia ambiental se enfrenta a varios problemas, siendo uno de ellos la gran dispersión de posibles canales para la presentación de denuncias ambientales. Distintos organismos del Gobierno central (ministerios, direcciones), o dependientes de gobiernos departamentales pueden recibir denuncias sobre el incumplimiento de la normativa legal ambiental o evidencias de algún tipo de depredación o contaminación del ambiente. El Portal del Estado Uruguayo [8] canaliza denuncias hacia la Dirección Nacional de Medio Ambiente (DINAMA) del Ministerio de Vivienda, Ordenamiento Territorial y Medio Ambiente (MVOTMA), pero también el Ministerio de Salud Pública y todos los gobiernos departamentales pueden recibir este tipo de denuncias (por ejemplo, la Intendencia de Montevideo gestiona las denuncias a través de su Sistema Único de Respuesta, SUR). No existe por lo tanto un registro único de denuncias ambientales, sino multiplicidad de canales de recepción y de catalogación.

Por otra parte, no hay procedimientos o protocolos comunes para procesar las denuncias, como tampoco hay categorizaciones uniformes: ello trae una débil sistematización de las denuncias, problemas para su seguimiento, para la gestión de conocimiento integral sobre los temas ambientales, y falta de elementos para el diseño de soluciones de conjunto. Como dificultad adicional, tampoco existe acceso por parte de los denunciantes a conocer el avance o seguimiento de sus denuncias, no habiendo un correcto cierre del ciclo de retroalimentación.

Asimismo, el atraso en la sistematización de los datos de las denuncias ambientales recibidas resulta aún más problemático, porque sucede en momentos en que este tipo de denuncias está aumentando. Por ejemplo, las denuncias ambientales gestionadas solamente por la DINAMA fueron 134 en 2013 y llegaron a 600 en 2017, según lo consigna un artículo de prensa basado en un pedido de acceso a información a esta Dirección Nacional [9]. El mismo artículo indica que la DINAMA hasta junio de 2018 sólo contaba con datos sistematizados de las denuncias ambientales recibidas hasta 2016.

Por su parte, la Plataforma de Vigilancia Ambiental [10] es una herramienta para la recopilación, monitoreo y reporte de datos relacionados con el estado del ambiente, tanto a nivel nacional como territorial, desarrollado por la Red Uruguaya de ONG’s Ambientalistas, con el apoyo de AGESIC.

Este compromiso surgió en un taller sobre datos abiertos de Gobierno en mayo de 2018, en el que participaron representantes gubernamentales y de organizaciones de la sociedad civil. A partir de esta instancia, la redacción del compromiso estuvo a cargo de técnicos de DINAMA y de la Intendencia de Montevideo. Con base en el diseño e identificación de un protocolo y sus categorías, las personas referentes gubernamentales del compromiso prevén involucrar a organizaciones de la sociedad civil para su validación. En cuanto a los planes para facilitar el ingreso y seguimiento de las denuncias por parte de la población, se tiene pensado utilizar el sistema de ingreso de reclamos y seguimiento disponible en la web, parametrizable a efectos de disponer de la trazabilidad de las acciones por parte de la ciudadanía [11]. Sobre estos temas también se consultó a referentes del compromiso en la DINAMA, pero al cierre de este informe no se había recibido respuesta a nuestras consultas [12].

Las acciones propuestas en este compromiso son lo suficientemente claras como para que se puedan verificar objetivamente. El compromiso es relevante al valor de la rendición de cuentas ya que generará una serie de protocolos para la realización de denuncias y centralización de procesos que estaban dispersos y habilitará un sistema de trazabilidad que permitirá a la ciudadanía hacer un seguimiento de las denuncias.

Las investigadoras estiman que el impacto del cumplimiento de este compromiso será de nivel moderado, dado que implica la realización de una prueba piloto y una posterior propuesta. Sin embargo, de la forma como está planteado no asegura un cambio sustantivo en las prácticas ni en los mecanismos de denuncia ambiental o en la forma como las personas que hayan hecho denuncias reciban retroalimentación de sus propuestas y sugerencias.

Siguientes pasos

El compromiso atiende a una necesidad identificada como imperante. Es un compromiso nuevo que, mediante distintas acciones, se propone atender los problemas que según la opinión de personas expertas consultadas [13] son actuales y relevantes, tales como la dispersión de canales de denuncia, la multiplicidad de registros y poca sistematización y la necesidad de una devolución de información en tiempo y forma a los denunciantes de problemas ambientales.

Será fundamental que se realicen jornadas de creación en torno al protocolo que se identifique, de forma de generar un proceso de participación y de incorporación de las voces de actores involucrados. El cierre del ciclo de retroalimentación puede presentar desafíos. Para que sea realmente relevante a distintos usuarios y no se genere un sistema con aspectos débiles, es imprescindible una planificación que supere las barreras hoy existentes.

Por otra parte, el desarrollo de un Sistema Único Nacional de Gestión de Denuncias Ambientales, integrando el Sistema Único de Respuesta (SUR) y la Plataforma de Vigilancia Ambiental, debería promover que las organizaciones de la sociedad civil jueguen un rol fundamental en la fiscalización y cumplimiento de la normativa ambiental, en coordinación con las autoridades con competencia en el tema, tanto local como nacional.

[8] Portal del Estado Uruguayo aquí: https://tramites.gub.uy/ampliados?id=236
[9] Denuncias ambientales incrementan año a año. La Diaria, junio de 2018. https://rioabierto.ladiaria.com.uy/articulo/2018/6/denuncias-ambientales-incrementan-ano-a-ano/
[10] Vigilancia Ambiental: vigilancia.ambiental.uy
[11] Entrevista a Juan José Prada, Departamento de Desarrollo Sostenible e Inteligente, Intendencia de Montevideo, 30/3/2019
[12] Consultas realizadas a Virginia Fernández, Área Información Planificación y Calidad Ambiental, MVOTMA, marzo y abril 2019
[13] Entrevista a Mariana Sayagués, Iniciativa ECCOSUR (Espacios de Coordinación de las Convenciones de Río para un crecimiento sostenible (implementada por el MVOTMA con OSC, academia y gobiernos locales, financiada por el FMAM), 20/3/2019.

Commitments

  1. Implementation of the National Water Plan

    UY0099, 2018, Access to Information

  2. Environmental Complaints' Management System

    UY0100, 2018, Capacity Building

  3. Monitoring and Reporting on Climate Change

    UY0101, 2018, Access to Information

  4. Observatory on Gender-Based Violence Against Women

    UY0102, 2018, Access to Information

  5. Gender-Based Violence Open Data

    UY0103, 2018, Access to Information

  6. Human Trafficking Prevention

    UY0104, 2018, Capacity Building

  7. Complaint Reception and Processing System

    UY0105, 2018, Anti-Corruption

  8. Electoral Process Data

    UY0106, 2018,

  9. National Transparency Index

    UY0107, 2018, E-Government

  10. Access to Information Law

    UY0108, 2018, Access to Information

  11. Gender Perspective to Access to Information

    UY0109, 2018, Access to Information

  12. State Web Portal

    UY0110, 2018, Access to Information

  13. Access to Judicial Processes

    UY0111, 2018, E-Government

  14. Public Hearings on Video

    UY0112, 2018, E-Government

  15. Transparency of Statistical Information of the Judicial Branch

    UY0113, 2018, Access to Information

  16. Open Municipalities

    UY0114, 2018, Access to Information

  17. Canelones' Participation System

    UY0115, 2018, Capacity Building

  18. Student Participation

    UY0116, 2018, Capacity Building

  19. Open Government Culture

    UY0117, 2018, Capacity Building

  20. National Dance Plan

    UY0118, 2018, Gender

  21. Human Rights Education Plan

    UY0119, 2018, Access to Justice

  22. Human Rights Report

    UY0120, 2018, Civic Space

  23. Sustainable Development Strategy

    UY0121, 2018, Public Participation

  24. Gender and Youth Perspective in Rural Areas

    UY0122, 2018, Gender

  25. Observatory for Equality and Non-Discrimination

    UY0123, 2018, Gender

  26. Improve Diversity in Government

    UY0124, 2018, E-Government

  27. Indicators of Welfare and Economic, Social and Cultural Rights

    UY0125, 2018, Access to Information

  28. Social Programs

    UY0126, 2018, Access to Information

  29. National Plan for Persons with Disabilities

    UY0127, 2018, Access to Justice

  30. Open Cadastre

    UY0128, 2018, Access to Information

  31. Budget Transparency Portal

    UY0129, 2018, Access to Information

  32. National Energy Efficiency Plan

    UY0130, 2018, Access to Information

  33. Industry, Energy and Mining Data Publication

    UY0131, 2018, Access to Information

  34. Information on Seized Goods and Foreign Trade Operations

    UY0132, 2018, E-Government

  35. Accountability for the Commitments of the Departmental Government of Rivera

    UY0133, 2018, Access to Information

  36. Quality Indicators of the Institutes of Highly Specialized Medicine

    UY0134, 2018, E-Government

  37. Open Hospital Discharge Records

    UY0135, 2018, Access to Information

  38. Open Data from Internet of Things

    UY0136, 2018, Access to Information

  39. Cybersecurity Strategy

    UY0137, 2018, E-Government

  40. Data for Social Development

    UY0088, 2016, Access to Information

  41. Citizen Access Point

    UY0089, 2016, Capacity Building

  42. Publishing Services and Devices in the Area of ​​Domestic Violence

    UY0090, 2016, Access to Information

  43. Adoption of Standard Open Contracting

    UY0091, 2016, Access to Information

  44. Financial Information Accessible and Open

    UY0092, 2016, Access to Information

  45. Budget Transparency Portal

    UY0085, 2016, Capacity Building

  46. Access to Information and Open Data in Rivera

    UY0093, 2016, Access to Information

  47. Starred commitment Citizen Monitoring Air Quality

    UY0097, 2016, Access to Information

  48. Data and Information Montevideo

    UY0098, 2016, Access to Information

  49. Departmental Policy Open Data

    UY0094, 2016, Access to Information

  50. Starred commitment Departmental Policy Open Government

    UY0095, 2016, Access to Information

  51. System Monitoring Utility Citizen

    UY0096, 2016, Capacity Building

  52. Closeness Government: Council of Ministers Open

    UY0059, 2016, E-Government

  53. National Youth Advisory Council

    UY0060, 2016, Capacity Building

  54. Strengthening the Culture of Citizen Participation in Uruguay (Phase2)

    UY0061, 2016, Capacity Building

  55. Promote and Strengthen the Autonomy of the Consultative Council of Civil Society Set up Under Law 19.122

    UY0062, 2016, Capacity Building

  56. Observatory Institutional Information and Statistical Data on Socio-Educational Policy in the Inisa

    UY0063, 2016, Capacity Building

  57. Consultations and Dialogue on International Instruments

    UY0064, 2016, Capacity Building

  58. Follow the Recommendations of the UN Committee on the Elimination of All Forms of Discrimination Against Women

    UY0066, 2016, Capacity Building

  59. Nominations of Experts in the Universal System of Promotion and Protection of Human Rights (UN) and Inter-American System

    UY0067, 2016, Capacity Building

  60. Dialogue for the Analysis of the Impact of Information Society on Human Rights

    UY0065, 2016, Capacity Building

  61. Access to Information in the Judiciary

    UY0068, 2016, Access to Information

  62. Prevention of Money Laundering and Terrorist Financing

    UY0069, 2016, Capacity Building

  63. Environmental Monitoring Points

    UY0070, 2016, Access to Information

  64. Uruguay Species List

    UY0071, 2016, Access to Information

  65. Starred commitment National Water Plan

    UY0072, 2016, Anti-Corruption

  66. Postal Dialogue

    UY0073, 2016, Capacity Building

  67. Opening Data from the National Directorate of Industry

    UY0074, 2016, Access to Information

  68. Publication of Energy Data

    UY0075, 2016, Anti-Corruption

  69. Transparency and Open Data Education

    UY0076, 2016, Access to Information

  70. Formalize Building Maintenance in Schools Full Time: a Participatory Alternative

    UY0077, 2016, Capacity Building

  71. Inclusion and Continuing Education of People with Disabilities

    UY0078, 2016, Capacity Building

  72. Publication of Statistical Information on Socio-Educational Activities for Social Inclusion of Persons Deprived of Liberty

    UY0079, 2016, Access to Information

  73. Art Education: Dissemination of Educational Proposals and Preparation of a Conceptual Framework for Improving Public Policy

    UY0080, 2016, Capacity Building

  74. Dialogue and Information on Care System

    UY0081, 2016, Access to Information

  75. Information System for Monitoring Health Goals

    UY0082, 2016, Access to Information

  76. Starred commitment Right of Access to Public Information

    UY0083, 2016, Access to Information

  77. Open Data and Statistics

    UY0086, 2016, Access to Information

  78. Who Controls What? Online Catalog of the Functions and Powers of Existing Control State Agencies

    UY0087, 2016, Access to Information

  79. Monitoring of Non-Ionizing Radiation and Publication of Information

    UY0084, 2016, Capacity Building

  80. Strengthening the Culture of Citizen Participation in Uruguay

    UY0019, 2014, Capacity Building

  81. Open Government: Everyone's Business and All

    UY0020, 2014, Capacity Building

  82. Open Government Funds

    UY0021, 2014, Public Participation

  83. E-Collaboration Citizen: Tramites.Gub.Uy

    UY0022, 2014, E-Government

  84. Affirmative Action for People of African Descent: Transparency and Accountability

    UY0023, 2014, Capacity Building

  85. Improvement Plan Instances of Citizen Participation and the Link with Citizens Through the Inter Tables Public Social Policies

    UY0024, 2014, Capacity Building

  86. Urban Development Program "Barrio De Las Artes"

    UY0025, 2014, Capacity Building

  87. Dialogue and Consultation System

    UY0026, 2014, Public Participation

  88. Promotion and Dissemination of the Right of Access to Public Information

    UY0027, 2014, Access to Information

  89. E-Access: National System Requirements for Access to Public Information

    UY0028, 2014, Access to Information

  90. Responses to Requests for Access to Public Information

    UY0029, 2014, Access to Information

  91. Accessible Wide Board

    UY0030, 2014, Capacity Building

  92. Single Point of Access to Statistical Information Available in the State

    UY0031, 2014, E-Government

  93. Open Government Data

    UY0032, 2014, Access to Information

  94. Open Data for Policy Analysis

    UY0033, 2014, Access to Information

  95. Starred commitment Cadastre Open

    UY0034, 2014, E-Government

  96. Publication of Microdata Social Programs in Open Format

    UY0035, 2014, Access to Information

  97. Dissemination of Information for the Exercise of the Rights of Users of Health

    UY0036, 2014, Access to Information

  98. Open Data Aeroportuarios

    UY0037, 2014, Infrastructure & Transport

  99. Transparency in the Lifecycle of Projects Uruguayan Law

    UY0038, 2014, Access to Information

  100. Observatory Public Procurement

    UY0039, 2014, Anti-Corruption

  101. Starred commitment Single Sign-State Suppliers

    UY0040, 2014, Anti-Corruption

  102. National Public Software

    UY0041, 2014, Capacity Building

  103. Transparency in the Management of Cultural Projects

    UY0042, 2014, E-Government

  104. Transparency in the State Project Portfolio

    UY0043, 2014, E-Government

  105. Simplification Program and Online Procedures

    UY0044, 2014, E-Government

  106. Processing ID documents (CI) Abroad

    UY0045, 2014, Citizenship & Immigration

  107. Interactive Travel Itineraries

    UY0046, 2014, E-Government

  108. Certificate Issuing Service MiPyme Online

    UY0047, 2014, E-Government

  109. Map of the Education Offered by the National Administration of Public Education

    UY0048, 2014, E-Government

  110. New Web Portal for the Ministry of Economy and Finance

    UY0049, 2014, Access to Information

  111. Spatial Data Infrastructure

    UY0050, 2014, Capacity Building

  112. Starred commitment Citizen Points

    UY0051, 2014, E-Government

  113. Integration of the National Resource Guide with Geographic Information System

    UY0052, 2014, E-Government

  114. Made for Youth

    UY0053, 2014, E-Government

  115. Daily Closing Quotes Central Bank of Uruguay

    UY0054, 2014, E-Government

  116. Mobile Government

    UY0055, 2014, E-Government

  117. Teleimagenología Service - Salud.Uy Program

    UY0056, 2014, E-Government

  118. Quality Virtual Interaction with Citizenship

    UY0057, 2014, E-Government

  119. Starred commitment Integrated Management System Municipal Claims

    UY0058, 2014, E-Government

  120. Access to Public Information

    UY0001, 2012, Capacity Building

  121. Strengthen the Culture of Transparency

    UY0002, 2012, Access to Information

  122. National Transparency Award

    UY0003, 2012, Capacity Building

  123. E-Citizen Participation

    UY0004, 2012, Public Participation

  124. Starred commitment Open Government Data

    UY0005, 2012, Access to Information

  125. Digital Literacy Plan

    UY0006, 2012, Capacity Building

  126. Purchasing Agency and Contracting

    UY0007, 2012, Anti-Corruption

  127. Government Resource Planning (GRP)

    UY0008, 2012,

  128. A System of Electronic Record

    UY0009, 2012, E-Government

  129. Uruguay Concursa

    UY0010, 2012, Labor

  130. National Public Software

    UY0011, 2012, E-Government

  131. Starred commitment Online Procedures and Services

    UY0012, 2012, E-Government

  132. E-Funds Citizens

    UY0013, 2012, Capacity Building

  133. Incorporate Electronic Pscs

    UY0014, 2012, E-Government

  134. Uruguayan State Portal

    UY0015, 2012, E-Government

  135. Processing System Common Passports at Consular Offices of the Republic

    UY0016, 2012, Citizenship & Immigration

  136. Apostille Convention

    UY0017, 2012,

  137. Starred commitment Electronic Receipt Tax

    UY0018, 2012, E-Government

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