Hotline 311 in Panama

Hotline 311 in Panama

Summary

Using the 311 complaints hotline, the government can respond to the needs of citizens in an easy, fast, and confidential way to address cases of corruption in public services throughout Panamá. The authorities subsequently used the information to develop corrective measures and have seen the numbers of resolved cases rise dramatically. In 2018, citizens submitted more than one million cases via phone calls, mobile app submissions and other convenient methods, and the government responded and resolved 90% of them.

Submitted by: OGP Panama

Panama has been a member of OGP since 2012.

This commitment received first place in the 2021 OGP Impact Awards for the Americas region.

Additional Resources

• OGP Member Page: Panama
• OGP Commitment Page: Monitoring Center for Citizen Services (311)
• 2021 Open Gov Awards