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Nuevo Leon (State), Mexico

Inception Report – Action plan – Nuevo Leon (State), Mexico, 2026 – 2027

Overview

Name of Evaluator

Jaime Iván Rodríguez Lozano

Email

[email protected]

Member Name

Nuevo Leon (State), Mexico

Action Plan Title

Action plan – Nuevo Leon (State), Mexico, 2026 – 2027

Section 1.
Compliance with
co-creation requirements

1.1 Does a forum exist?

Yes

Provide a brief explanation of your answer:

Since 2022, the State of Nuevo León has established a leading role in the implementation of open government practices, particularly through the development of initiatives aimed at strengthening transparency, citizen participation, and interaction between public institutions and society. These actions reflect an institutional effort to move toward a model of public management that is more open, accessible, and responsive to citizens, supported by mechanisms that foster collaboration and shared responsibility among the various stakeholders.

As part of this process of inter-institutional coordination and with the aim of establishing the necessary conditions for the co-creation of the 2025–2027 Local Action Plan, the first regular meeting between the Nuevo León Secretariat for Citizen Participation and the Multi-Stakeholder Forum of the Nuevo León Open Coalition was held on April 2, 2025. This meeting marked the first step toward institutionalizing the participation of the various stakeholders and creating a space for dialogue and collaboration aimed at jointly defining the commitments that would form part of the new Open Government Action Plan.

Provide references here (e.g. interviews):

1.2 Is the forum multi-stakeholder?

Yes

Provide a brief explanation of your answer:

The Multi-Stakeholder Forum has a diverse membership, comprising stakeholders from both the government and the social, academic, and private sectors. This diversity is a key element in the development of open government principles, as it allows for the incorporation of different perspectives, capabilities, and experiences into deliberation and decision-making processes. Also noteworthy is the participation of the Economic Commission for Latin America and the Caribbean (ECLAC) in supporting the process of drafting and finalizing the Action Plan.

In terms of its membership, the Multi-Stakeholder Forum consisted of the Government of the State of Nuevo León and the municipalities of Monterrey and San Pedro Garza García. The Nuevo León Council for Strategic Planning, AccountabilityLab, Hagámoslo Bien, Como Vamos, Hola Vecino, Abrimos, Geostats, and Nuestras Calles, as well as the State Institute for Transparency, Access to Information, and Protection of Personal Data (INFO-NL).

From an evaluative perspective, this composition demonstrates an effort to establish a collaborative governance framework that goes beyond the exclusive participation of public institutions.

Provide references here (e.g. interviews):

1.3 Does the forum hold at least one meeting with civil society and non-governmental stakeholders during the co-creation of the action plan?

Yes

Provide a brief explanation of your answer:

The Multi-Stakeholder Forum held a series of regular meetings to address various aspects related to defining and developing the co-creation process for the Local Action Plan. Of particular note in this process was the participation of civil society organizations, whose input was channeled primarily through representatives of the Civil Society Organizations Group, thereby contributing a non-governmental perspective during the various stages of deliberation and development of the Plan.

Provide references here (e.g. interviews):

1.4 Has the action plan been endorsed by the stakeholders of the forum or steering committee/group?

Yes

Provide a brief explanation of your answer:

The Multi-Stakeholder Group held several meetings to make progress in defining the commitments and the path forward in order to develop and design the commitments that will make up the 2025–2027 Action Plan.

It is noted that the roadmaps corresponding to the commitments explicitly identify the responsible stakeholders and those who participate in or are involved in their implementation. This delineation makes it possible to identify the roles of Multi-Stakeholder Forum members, as well as those of civil society organizations and public institutions. In terms of evaluation, this definition facilitates the implementation and monitoring of the commitments by helping to clarify institutional responsibilities and the areas of participation for the various stakeholders involved.

Provide references here (e.g. interviews):

Section 2.
Recommended practices
in co-creation

2.1 Does the government maintain a Local OGP website or webpage on a government website where information on the OGP Local process (co-creation and implementation) is proactively published?

Yes

Provide a brief explanation of your answer:

The Nuevo León Secretariat of Citizen Participation has developed and made available to the public a website designed to centralize information related to citizen participation in the state. This platform serves as an important mechanism for transparency and outreach, allowing users to view information related to the various stages of the process, as well as access various resources documenting the activities carried out. However, it is important to note that the website does not include links or direct access to documents such as minutes, meeting records, or technical summaries of sessions held among stakeholders.

From an evaluative perspective, the existence of this platform represents a positive practice in terms of transparency and accountability, particularly because it facilitates public access to documentary evidence regarding the progress of the process.

Nevertheless, for this mechanism to effectively contribute to reducing the digital divide and ensuring accessibility, it is necessary to consider aspects related to the availability, updating, organization, and ease of access to the content, ensuring that the information can be utilized by different sectors of the population.

2.2 Did the government provide information to stakeholders in advance to facilitate informed and prepared participation in the co-creation process?

Yes

Provide a brief explanation of your answer:

During the development and implementation of the Open Government Action Plan 2025–2027, the Nuevo León Open Coalition prepared the document “Methodology: Co-creation, Implementation, and Evaluation of the Nuevo León Local Open Government Action Plan 2025–2027.” Its purpose is to present the co-creation, implementation, and evaluation methodology of the Plan, which, like the Multi-Stakeholder Forum Rules, is guided by the principles of Open Government: Transparency, Participation, Accountability, and Innovation. These principles set the direction for the Open Government Partnership’s participation and co-creation standards, which aim to support collaboration and co-creation of the action plan, from development through implementation and monitoring.

During the preparatory phase of the co-creation process, members of the Multi-Stakeholder Group carried out various outreach and awareness-raising activities aimed at broadening the participation of social and academic stakeholders. Among these initiatives, the “Open Government Day” stands out; its objective was to present the design of the 2025–2027 Local Open
Government Action Plan and the State Open Government Policy to be implemented as part of the plan. Representatives from the Nuevo León Council for Strategic Planning, as well as the Economic Commission for Latin America and the Caribbean, participated in this event.

Furthermore, prior to the co-creation exercises, members of the Nuevo León Open Coalition reached out directly by sending email invitations to various sectors, including government institutions, private companies, academic institutions, and civil society organizations. In addition, an information kit was provided to offer contextual background and relevant documentation on the issues to be discussed. From an evaluative perspective, these actions demonstrate an effort to diversify outreach mechanisms and provide participants with advance information—a key factor in fostering informed participation during the co-creation process.

Provide references here (e.g. interviews):

2.3 Did the government ensure that any interested member of the public could make inputs into the action plan and observe or have access to decision-making documentation?

Yes

Provide a brief explanation of your answer:

The Multi-Stakeholder Forum established a methodology designed to guide the various stages involved in the co-creation, implementation, and evaluation of the Local Action Plan, incorporating a specific “public review” phase into this process. As part of this mechanism, a platform was created to allow interested individuals to submit observations, comments, and suggestions regarding the draft Plan, with the aim of broadening opportunities for participation and gathering input from stakeholders other than those who are formal members of the Forum.

From an evaluative perspective, the inclusion of this stage is a positive development, as it establishes an additional mechanism for transparency and citizen participation prior to the Plan’s approval. However, to fully assess its effectiveness, it is necessary to consider not only the formal existence of the consultation forum but also the level of participation achieved, the manner in which the contributions were organized, and, in particular, whether these had a verifiable impact on the final version of the Local Action Plan.

Provide references here (e.g. interviews):

2.4 Did the government proactively report back or provide written feedback to stakeholders on how their contributions were considered during the creation of the action plan?

Yes

Provide a brief explanation of your answer:

The available evidence confirms that a public review process took place, during which institutional positions were formulated and comments and suggestions were received regarding the roadmaps corresponding to the commitments of the Local Action Plan. This constitutes a positive development in terms of openness and participation, as it created a space for various stakeholders to express their views on the proposed content.

However, an analysis of the records available on the website reveals that not all comments received a specific response or feedback. Furthermore, a note was identified stating that certain  contributions “were not considered relevant” for inclusion as modifications in the roadmaps. While this criterion may be part of the decision-making process itself, from an evaluative perspective, it is advisable to strengthen the traceability of citizen contributions, particularly by explicitly stating the reasons for their acceptance, modification, or rejection. This would provide greater clarity on how the received proposals were evaluated and would help strengthen transparency, accountability, and the legitimacy of the co-creation process.

Provide references here (e.g. interviews):

2.5 Was there an iterative dialogue and shared ownership between government and non-governmental stakeholders during the decision making process, including setting the agenda?

Yes

Provide a brief explanation of your answer:

During the meetings of the Multi-Stakeholder Forum, an active exchange of opinions, proposals, and observations was identified between civil society organizations and the participating government institutions. This interaction made it possible to advance in identifying and prioritizing the issues to be included in the Open Government Action Plan, as well as to strengthen the definition and formulation of the corresponding commitments.

The co-creation roundtables were based on previously defined issues and followed a methodology grounded in consultation, dialogue, and the joint development of commitments. In this process, participants played an active role in discussing proposals and defining the elements that would make up the Plan, which demonstrates the existence of mechanisms aimed at fostering substantive rather than merely formal participation.

Furthermore, the Multi-Stakeholder Forum established collaborative working mechanisms through the use of shared documents, which allowed its members to consult, edit, and comment on the documents generated during the process. This tool facilitated interaction among the various stakeholders and enabled the joint development of content related to the commitments and their respective roadmaps.

Finally, a public review stage was incorporated, which expanded opportunities for participation beyond the formal members of the Multi-Stakeholder Forum. Taken together, these mechanisms show the adoption of various participation and collaboration tools during the co-creation process; however, a comprehensive assessment also requires considering the extent to which the contributions received were incorporated and reflected in the final decisions and documents.

Provide references here (e.g. interviews):

2.6 Would you consider the forum to be inclusive and diverse?

Very

Provide a brief explanation of your answer:

The Multi-Stakeholder Forum features a diverse membership, including representatives from civil society organizations, academic institutions, the private sector, and other stakeholders involved in the open government process.

Furthermore, meetings have been held both in person and remotely, which has expanded opportunities for participation and made it easier for people interested in learning about or getting involved in the Forum’s work to do so.

From an evaluative perspective, this approach represents progress in terms of openness and accessibility; however, it is considered appropriate to strengthen outreach and participation mechanisms by streaming the sessions via digital media and issuing open calls for participation directed at the general public.

These measures would help expand the reach of the Forum’s activities and foster broader and more diverse citizen participation.

Section 3.
Initial evaluation
of commitments

1 Commitment :

Building an Open Nuevo León: Institutional Openness Plan

1.1 Is the commitment verifiable?

Yes

Provide a brief explanation of your answer:

The Secretariat for Citizen Participation, in coordination with the Governor’s Executive Office, the Secretariat of Administration, the Secretariat for Women, and the State Institute for Women of the Government of the State of Nuevo León, will promote the design and implementation of a coordinating plan aimed at advancing institutional openness in the state.

The proposal will be developed around three fundamental pillars: regulation, training, and outreach, which will enable the establishment of a framework for action, strengthen institutional capacities, and expand knowledge of the principles and tools related to government openness. Through this framework, the goal is to provide greater coordination and continuity to the actions undertaken in this area, as well as to consolidate the necessary conditions to strengthen the Open Government agenda in Nuevo León.

1.2 Does the commitment language/activities clearly justify relevance to OGP values?

Yes

Provide a brief explanation of your answer:

In the state of Nuevo León, there are still areas for improvement regarding the availability, quality, and usefulness of open data, particularly in those datasets that enable the identification and analysis of inequalities between women and men. Although the state has a state-level open data portal, only a small proportion of the available datasets include information disaggregated by sex or a gender perspective, which limits the potential to use this data for analyzing public issues, making decisions, and enabling citizens to monitor government actions.

This situation takes on special relevance in a national context characterized by challenges regarding transparency and access to information. The decline in indicators related to the perception of corruption and changes in the institutional transparency system have created new conditions for ensuring that public information is accessible, reliable, and useful to citizens. In this context, the results obtained by Nuevo León in the 2023 Open Government Index highlight the challenges involved in strengthening the conditions for institutional openness in the state.

The limited availability of gender-sensitive information can restrict the ability of citizens, academia, and civil society organizations to analyze existing inequalities and make informed contributions to the formulation, implementation, and
evaluation of public policies. Therefore, there is a need to strengthen the government’s open data ecosystem, not only by increasing the amount of available information but also by improving its quality, timeliness, accessibility, and usefulness.

Incorporating an inclusive approach and a gender perspective into the generation and publication of data can help bring to light issues that would otherwise remain inadequately identified. This, in turn, fosters better conditions for public decision-making, citizen monitoring, and the design of policies aimed at reducing inequality gaps and strengthening the principles of openness, transparency, and participation in Nuevo León.

1.3 Please select one option that best describes the commitment:

a continuation of ongoing practice in line with existing legislation, policies or requirements.

Provide a brief explanation of your answer:

Since the launch of the Action Plan, Mexico’s ecosystem of transparency and access to information has undergone a process of institutional restructuring that poses new challenges for ensuring the availability, quality, and usefulness of public information. The decline in indicators related to transparency and participation legislation—from 49.8% in 2020 to 38.9% in 2023, according to the

Latin American Network for Legislative Transparency—combined with the elimination of independent oversight bodies, creates a situation that requires special attention given the potential effects these changes may have on mechanisms for monitoring, oversight, and accountability.

In Nuevo León, this situation is reflected in the limitations identified on the state’s open data portal, where only 11% of the available datasets include information disaggregated by sex or from a gender perspective. This situation highlights areas for improvement in the generation, organization, and publication of information that is accessible, useful, and reusable by different segments of the population.

As a result, obstacles remain that prevent citizens, academia, and civil society organizations from fully leveraging public information to monitor, analyze, and advocate on government policies. These limitations take on particular importance in the design and evaluation of policies aimed at identifying and reducing gender inequalities, as the lack of information with this focus can hinder the understanding of these issues and the adoption of evidence-based public decisions.

1.4 Please select one option that best describes the commitment:

is a positive change to a process, practice or policy but will not generate a binding or institutionalized change across government or specific institution(s).

Provide a brief explanation of your answer:

The commitment aims to address the identified issues by strengthening coordination among the institutions involved and improving the state open data portal as a strategic tool to promote institutional transparency. To this end, the plan includes developing guidelines for the publication of open data with a gender perspective, strengthening the capacities of public servants, and developing a dissemination strategy that promotes awareness and use of the available information.

It also aims to improve the quality, accessibility, and timeliness of published datasets. These actions would help move toward providing more useful and relevant public information, particularly for analyzing gender inequalities and addressing issues that require evidence-based decisions.

In terms of expected results, the commitment aims to increase the proportion of datasets that incorporate information disaggregated by sex or a gender perspective, as well as to promote greater use of this information by the public, academia, and civil society organizations. This could expand the possibilities for analysis, monitoring, and advocacy in public decision-making processes.

1.5 Are there any recommended changes to the design of the commitment to help improve its implementation?

No.

2 Commitment :

NLínea: Government procedures and services for every stage of life.

2.1 Is the commitment verifiable?

Yes

Provide a brief explanation of your answer:

The Government of the State of Nuevo León, through the Regulatory Improvement Commission—a decentralized agency of the Ministry of Economy—and with the support of the Governor’s Executive Office, committed to designing and implementing the section titled “Life Events” within the NLínea platform. The purpose of this initiative is to reorganize and present government procedures and services based on people’s specific needs, using various relevant situations or life events that occur throughout their lives as a reference.

This measure aims to make it easier for citizens to locate and clearly identify the procedures and services they need in each situation, thereby reducing the difficulties associated with searching for and accessing this information. It also seeks to improve access to and use of available information, fostering simpler, more accessible, and more efficient interaction between the public and government institutions.

2.2 Does the commitment language/activities clearly justify relevance to OGP values?

Yes

Provide a brief explanation of your answer:

The identified problem relates to the difficulties people face in locating and accessing, in a timely manner, the procedures and services provided by the State Government. This situation largely stems from the fact that public information is organized according to the administrative structure of government agencies and entities, rather than around users’ needs or the specific situations they experience throughout their lives.

This way of presenting information often requires citizens to know in advance which agency is responsible for the procedure they need or what it is specifically called. This increases the time and effort spent locating it and can create uncertainty about the steps required to access the corresponding service. As a result, timely access to available procedures, services, support, and programs is hindered, which affects people’s experience in dealing with the state public administration and limits the effective use of government services.

2.3 Please select one option that best describes the commitment:

a continuation of ongoing practice in line with existing legislation, policies or requirements.

Provide a brief explanation of your answer:

The Nuevo León State Government has implemented various measures aimed at simplifying administrative procedures and facilitating the digitization of public procedures and services, most notably the NLínea platform. However, the public continues to face difficulties in locating and identifying, in a timely manner, the information they need to complete certain procedures or access government services.

According to the results of the National Survey on Government Quality and Impact (INEGI 2025), in Nuevo León, 41.2% of payments, procedures, or requests for public services were carried out in person at government facilities, while 30.5% were completed online. Furthermore, 33.5% of these procedures encountered some type of difficulty during completion, with so-called “bureaucratic barriers” standing out among the main problems.

These data indicate that, despite the progress made in digitization and administrative simplification, there are still areas for improvement regarding how government information is presented and organized. In particular, it is necessary to make it easier for people to identify the procedures and services they need, thereby reducing the effort and difficulties associated with finding and accessing them. In this regard, improving the way public information is structured and communicated is an important step toward enhancing citizens’ experience in their interactions with the state government.

2.4 Please select one option that best describes the commitment:

is a positive change to a process, practice or policy but will not generate a binding or institutionalized change across government or specific institution(s).

Provide a brief explanation of your answer:

The introduction of this tool aims to facilitate the identification, search, and access to public services by offering a way of organizing information that is more closely aligned with the specific needs of citizens. In this way, the goal is to improve people’s experience when interacting with government institutions and to reduce the difficulties they may currently face when locating a specific procedure or service.

The commitment is to address the identified issue by reorganizing government information through a people-centered approach. With the addition of the “Life Events” section, it is hoped that citizens will be able to more quickly locate procedures and services related to specific situations, without needing prior knowledge of the responsibilities, jurisdictions, or administrative structure of the relevant agencies and entities.

In terms of its expected outcomes, the measure aims to reduce the time and effort people spend searching for information, facilitate access to and use of available procedures and services, and encourage greater use of the NLínea platform. Ultimately, the goal is to create a simpler and more efficient interaction between citizens and the state government by organizing services in a way that more directly meets the needs of users.

2.5 Are there any recommended changes to the design of the commitment to help improve its implementation?

No.

3 Commitment :

Nuevo León Cumple Abierto: Building Trust Between Government and the Business Sector

3.1 Is the commitment verifiable?

Yes

Provide a brief explanation of your answer:

The Government of the State of Nuevo León, through the Executive Office and in coordination with the agencies and entities of the State Public Administration, made a commitment aimed at strengthening transparency and citizen participation to foster trust in verification, inspection, and home visit processes.

To this end, collaboration was sought with representatives of the business chambers participating in the “Nuevo León Cumple: Todo en Línea + Reglas Claras” strategy, under a co-creation framework aimed at designing and implementing a proactive transparency microsite.

The initiative seeks to centralize, in an accessible space, information useful to both the business sector and the public, including descriptions of processes, guides, protocols, guidance and training materials, mechanisms for filing complaints, and relevant open data sets. From an evaluative perspective, this commitment is significant because it links proactive transparency tools with mechanisms for participation and accountability in a particularly sensitive area of public administration, while also incorporating the collaboration of external stakeholders in the design of the proposed solutions.

3.2 Does the commitment language/activities clearly justify relevance to OGP values?

Yes

Provide a brief explanation of your answer:

This commitment is directly linked to the core values of Open Government, particularly transparency, participation, and trust among public institutions, the business sector, and the public. The creation of a proactive transparency microsite is a relevant measure to facilitate access to information related to inspection, verification, and home visit processes, by consolidating content that allows people to better understand the applicable procedures, as well as their rights, obligations, and requirements.

In terms of participation and collaboration, the inclusion of representatives from the business sector in the design and implementation of the microsite is noteworthy. This participation is significant because it allows for consideration of the needs and challenges directly faced by users of administrative services and procedures. In this regard, the commitment incorporates an element of co-creation, proposing that solutions not be defined exclusively by government institutions, but rather through interaction with the stakeholders directly involved.

Furthermore, this commitment helps strengthen accountability through the publication of guidelines, protocols, guidance materials, information on inspection processes, a roster of inspectors, reporting mechanisms, and relevant datasets. The availability of these resources creates better conditions for businesses and the public to understand, monitor, and, when appropriate, question the actions of the authorities.

3.3 Please select one option that best describes the commitment:

a continuation of ongoing practice in line with existing legislation, policies or requirements.

Provide a brief explanation of your answer:

According to the National Business Victimization Survey (INEGI 2024), it is estimated that 84% of crimes go unreported in the state of Nuevo León. Among the main reasons for this lack of reporting are those related to the conduct of the authorities themselves, which highlights the existence of obstacles that can undermine the public’s trust in the institutions responsible for addressing such incidents.

Likewise, the results of the “Así Vamos” Survey (“Cómo Vamos Nuevo León 2025”) show that 70.9% of the population considers corruption to be a frequent or very frequent practice in Nuevo León, while 5.8% reported having experienced, either directly or through someone close to them, an act of corruption related to the state government. Taken together, these indicators reflect a situation in which perceptions and experiences persist that can undermine trust in public institutions.

In this context, a key milestone is identified as strengthening transparency in verification and inspection processes through mechanisms that allow people to better understand the rules, procedures, and responsibilities of the authorities, as well as to have access to information and tools for reporting potential irregularities. Strengthening these mechanisms can help reduce uncertainty and discretion, improve accountability, and create more favorable conditions for restoring and strengthening trust among public institutions, the business sector, and the public.

3.4 Please select one option that best describes the commitment:

is a positive change to a process, practice or policy but will not generate a binding or institutionalized change across government or specific institution(s).

Provide a brief explanation of your answer:

The initiative aims to address existing information gaps in the relationship between government authorities and the business sector, particularly regarding procedures related to inspections, audits, and on-site visits. In this regard, the microsite would provide businesses with clear and accessible information on applicable procedures, as well as on their rights, obligations, and requirements when facing such actions. Similarly, the inclusion of reporting mechanisms would help facilitate the identification and reporting of potential irregularities during these procedures.

Furthermore, the publication of information related to inspection and verification processes including guides, guidance materials, lists of inspectors, consultation mechanisms, and open datasets—serves as a tool to strengthen accountability. Access to this content provides individuals and businesses with more information to understand and monitor the actions of the authorities, fostering a more transparent relationship between the government and the parties involved.

Finally, the commitment includes a component aimed at strengthening institutional trust by ensuring that the information generated is known, used, and embraced by its intended audience. The opportunity to receive comments and feedback from the business sector and the public also serves as a mechanism that can help identify information needs and make adjustments to progressively improve the quality and usefulness of the available content. In this regard, the scope of the commitment will depend on the microsite’s ability to keep information up-to-date, accessible, and relevant, as well as on the institutional capacity to address the input generated by its use.

3.5 Are there any recommended changes to the design of the commitment to help improve its implementation?

No.

4 Commitment :

Building an Inclusive Institutional Culture: Human Rights Training for Public Servants, Longevity, and the Prevention of Ageism in Nuevo León.

4.1 Is the commitment verifiable?

Yes

Provide a brief explanation of your answer:

The State Institute for Older Adults (IEPAM), in coordination with the Secretariat for Citizen Participation and with the collaboration of civil society representatives and experts in the field, proposes the design and implementation of an institutional training program aimed at staff members of agencies and entities within the State Public Administration. The proposal includes content related to the human rights of older adults, longevity, aging with dignity, and the prevention and eradication of age-based discrimination.

To carry out the program, the plan includes the development of training materials, as well as the organization of workshops, courses, and various awareness-raising tools aimed at public servants. The goal is to provide knowledge and tools that will improve understanding of the needs and rights of older adults, thereby promoting institutional action in accordance with the
principles of equality and non-discrimination.

In this regard, the commitment aims to strengthen the capacity of public institutions to provide care that incorporates a human rights perspective and adequately addresses the circumstances and needs of older adults. It also seeks to help eliminate age-based discriminatory practices and attitudes and to create conditions that promote more effective access to public services and the exercise of rights for this segment of the population in the state of Nuevo León.

4.2 Does the commitment language/activities clearly justify relevance to OGP values?

Yes

Provide a brief explanation of your answer:

In the State Public Administration, attitudinal barriers and practices associated with ageism are still identified, which can lead to discriminatory, infantilizing, or paternalistic treatment of older adults. These situations are linked, among other factors, to insufficient awareness and training among public servants regarding aging, longevity, and the human rights of older adults.

The persistence of these practices can create difficulties in accessing public procedures and services on an equal footing, in addition to affecting older adults’ autonomy and limiting their opportunities for social participation and the effective exercise of their rights. Compounding this is the lack of institutionalized mechanisms for ongoing training that would equip public officials with the appropriate tools to provide care tailored to the needs of this segment of the population.

In this context, it is necessary to continuously strengthen the capacities of government officials, not only by imparting knowledge but also through awareness-raising efforts that enable the identification and modification of age-discriminatory practices. This would help consolidate an institutional culture based on respect for the dignity, equality, and autonomy of older adults, promoting public services that are more accessible, inclusive, and grounded in a human rights-based approach.

4.3 Please select one option that best describes the commitment:

a new regulation, policy, practice or requirement.

Provide a brief explanation of your answer:

Currently, there is no ongoing, cross-cutting training strategy that incorporates content related to gerontology, gerontagogy, the human rights of older adults, and the prevention and eradication of ageist practices. This absence limits the availability of public sector personnel who are adequately trained to address the specific needs of this segment of the population and may contribute to the persistence of stereotypes, prejudices, and institutional practices rooted in
narrow or traditional views of old age. The consequences of this situation can be reflected in forms of care that do not always take into account the circumstances, needs, and autonomy of older adults, creating barriers to their participation in public services and to the effective exercise of their rights on an equal footing. Therefore, an area of opportunity has been identified to strengthen institutional capacities through ongoing training processes that enable public officials to develop the knowledge and tools necessary to provide respectful, accessible, and inclusive care.

In this regard, establishing a cross-cutting training strategy would help foster an institutional culture that recognizes older adults as rights-holders and not merely as recipients of assistance. This would contribute to improving the quality of public care and creating more favorable conditions for the exercise of their rights, based on the principles of dignity, equality, autonomy, and non-discrimination.

4.4 Please select one option that best describes the commitment:

is a positive change to a process, practice or policy but will not generate a binding or institutionalized change across government or specific institution(s).

Provide a brief explanation of your answer:

The introduction of this tool aims to facilitate the identification, search, and access to public services by offering a way of organizing information that is more closely aligned with the specific needs of citizens. In this way, the goal is to improve people’s experience when interacting with government institutions and to reduce the difficulties they may currently face when locating a specific procedure or service.

The initiative aims to address the identified issue by reorganizing government information through a people-centered approach. With the addition of the “Life Events” section, it is expected that citizens will be able to more quickly locate procedures and services related to specific life situations, without needing prior knowledge of the responsibilities, jurisdictions, or administrative structure of the relevant agencies and entities.

In terms of expected outcomes, the measure aims to reduce the time and effort people spend searching for information, facilitate access to and use of available procedures and services, and encourage greater use of the NLínea platform.

Ultimately, the goal is to foster simpler and more efficient interaction between citizens and the state public administration, based on an organization of services that responds more directly to the needs of its users.

4.5 Are there any recommended changes to the design of the commitment to help improve its implementation?

No.

Filed under: Americas Inception Report Latin America Local Local Monitoring Body

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