Forum for Consultation, Complaints, and Problem Solving

Forum for Consultation, Complaints, and Problem Solving

Summary

Reformers in West Sumbawa, Indonesia are implementing the Yasinan Forum, an equitable, inclusive, dependable government platform that enables citizens to convey their aspirations and problems directly to the government at the sub-district and village level. Bringing the complainant service closer to citizens and making it easier for organizers to respond to public complaints quickly will increase the quality and accountability of public services.

Submitted by: OGP West Sumbawa, Indonesia

This commitment received first place in the 2021 OGP Local Innovation Awards for the Asia and the Pacific region.

Additional Resources

• OGP Commitment Page: Strengthening THE YASINAN Forum as a Medium of Consultation, Evaluation, Complaints and Joint Problem Solving
• OGP Member Page: West Sumbawa, Indonesia