Promoting Transparency and Objectiveness in Tax Administration (AM0005)
Action Plan: Armenia Action Plan 2011-2012
Action Plan Cycle: 2012
Lead Institution: State Revenue Committee
Support Institution(s): World Bank, USAID
Policy AreasAnti-Corruption, Conflicts of Interest, E-Government, Fiscal Openness, Oversight of Budget/Fiscal Policies, Publication of Budget/Fiscal Information, Tax
By the end of 2013 it is planned to amend the code of professional ethics and liability in tax administration, and to introduce the system of professional conduct oversight and conflict of interest management within the tax administration services. It is also planned to fully switch to an online regime process, which means that at least 90 percent of all taxpayers’ reports should be processed online. To raise public awareness and improve customer care, customer service and information centers will be established to provide assistance to taxpayers. By the end of 2013 it is planned to increase the number of customer service users by 15 percent as compared to the baseline. Relevant guidelines for taxpayers will be available online and updated regularly.