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Promoting Transparency and Objectiveness in Tax Administration (AM0005)



Action Plan: Armenia Action Plan 2011-2012

Action Plan Cycle: 2012

Status: Inactive


Lead Institution: State Revenue Committee

Support Institution(s): World Bank, USAID

Policy Areas

Anti-Corruption, Conflicts of Interest, E-Government, Fiscal Openness, Oversight of Budget/Fiscal Policies, Publication of Budget/Fiscal Information, Tax

IRM Review

IRM Report: Armenia IRM Progress Report 2012-2013

Starred: No

Early Results: No IRM Data

Design i

Verifiable: Yes

Relevant to OGP Values: Public Accountability

Potential Impact:

Implementation i



By the end of 2013 it is planned to amend the code of professional ethics and liability in tax administration, and to introduce the system of professional conduct oversight and conflict of interest management within the tax administration services. It is also planned to fully switch to an online regime process, which means that at least 90 percent of all taxpayers’ reports should be processed online. To raise public awareness and improve customer care, customer service and information centers will be established to provide assistance to taxpayers. By the end of 2013 it is planned to increase the number of customer service users by 15 percent as compared to the baseline. Relevant guidelines for taxpayers will be available online and updated regularly.


Open Government Partnership