Increase public service access for marginalized groups (ID0115)

What is the public problem that the commitment will address? Among the Indonesians, a few groups cannot be reached by public services due to vertical conflicts (with the government) and horizontal conflicts (with other groups). These community groups are hidden populations who do not get their rights as Indonesian citizens—the unreachable group results in a social gap between these excluded groups and other groups. For example, some groups have religious identity problems and get a negative stigma in society, such as transgender groups, traditional groups, and political victims in 1965. As a result, they are not accepted socially and politically. These groups do not have access to social interventions such as direct cash assistance because they do not have National Identity Cards leading to the government not registering them as direct cash assistance recipients. This program has become more significant during the pandemic and post-pandemic COVID-19. This is because social inequality contributes to the pandemic’s spread (Turchin, 2020). In the United States, the most prominent victims affected by COVID-19 are African Americans, who have limited social mobility compared to other groups. Their accessibility to health services is incredibly low. What is the commitment The dissemination of the concept of "Public Services for Marginalised Groups" to sub-national government apparatus. How will the commitment contribute to solving the public problem? The public service model for marginalised groups uses a social inclusion approach. This approach aims to improve welfare for all groups in society, including marginalised groups. For example, providing recognition of these excluded marginalised groups in population data will open access to health services for them. This is especially important during a 23 pandemic so that the handling of the pandemic in marginalised communities that do not have access to health can be conducted optimally. By disseminating the concept of "Public Services for Marginalised Groups" to sub-national government apparatus, it is hoped that the civil servants could provide public services that embrace the marginalised groups. Why is this commitment relevant to OGP values? This program is in line with the Open Government value, namely inclusion. The marginalised group can be included if they can get their rights as citizens in general. In other words, this program aims to make public service models that can embrace/include marginalised or excluded groups. Why is this commitment relevant to Indonesian Medium-Term National Development Plan (RPJMN) and SDGs? This program is in line with the RPJMN Priority Program related to the Implementation of Integrated Service and Referral Systems, especially the availability of up-to-date social welfare data and Goal 1 of the SDGs to eradicate poverty. Additional Information - Milestone Activity with a verifiable deliverable Start Date End Date The number of regions that received dissemination of the concept of "Public Services for Marginalised Groups" to sub-national government apparatus (OPD) January 2021 December 2021

Action Plan Review

Commitment 5: Public Service Innovation Model for Marginalized Groups

Results Report

Commitment 5. Public Service Innovation Model for Marginalized Groups

● Verifiable: Yes

● Does it have an open government lens? Yes

● Potential for results: Modest

● Completion: Complete

● Did it open government? Marginal

To improve the design of public service for marginalized populations at the subnational level, the Institute of Public Administration (LAN) held innovation laboratories—public discussions to generate innovative ideas—in the Regencies of Tanimbar, North Lombok, Oju Una-Una, and Sorong from March 2021 to November 2021. LAN prepared these workshops in consultation with the Institute for Human Resource Development and Studies of Nahdlatul Ulama (Lakpesdam NU), ^[46] and continued collaboration beyond the commitment. ^[47] Through these workshops, the agency reported to OGI Secretariat that it identified 19 ideas to improve public services for women and youth victims of violence, low-income communities, rural communities, persons with disabilities, and the elderly. ^[48] After the implementation period, LAN replicated the innovation laboratories in four more regencies—South Central Timor, Bulukumba, North Nias, and Merauke—and reported identifying 148 more ideas. ^[49] Overall, this commitment piloted a new civic participation practice, but Lakpesdam NU underlined that there was no evidence that governments in the pilot areas adopted the ideas generated in the process to improve public services for the target groups. ^[50]