Skip Navigation

Technology-Based Citizens' Feedback (NG0014)



Action Plan: Nigeria National Action Plan 2017-2019

Action Plan Cycle: 2017

Status: Inactive


Lead Institution: Nigerian Information Technology Development Agency (NITDA)

Support Institution(s): Federal Ministry of Communication, National Orientation Agency, , Galaxy Backbone, Other relevant ministries. Open Alliance, BUDGit WANGONET, CODE, CITAD, Enough is Enough, FOIC

Policy Areas

E-Government, Marginalized Communities, Public Participation, Regulatory Governance

IRM Review

IRM Report: Nigeria Implementation Report 2017-2019, Nigeria Design Report 2017-2019

Starred: No

Early Results: Did Not Change

Design i

Verifiable: No

Relevant to OGP Values: Access to Information , Civic Participation , Technology

Potential Impact:

Implementation i



This commitment seeks the introduction of technology-driven applications, portals and platform that will enhance citizen’s access to government policy process for regular input and monitoring

IRM Midterm Status Summary

14: Adopt a technology-based citizens’ feedback on projects and programs across transparency and accountability

Language of the commitment as it appears in the action plan:

“This commitment seeks the introduction of technology-driven applications, portals and platforms that will enhance citizens’ access to government policy processes for regular input and monitoring.”


14.1: Mapping of MDAs already having a technology-based platform for transparency and accountability

14.2: Creation of the citizens’ interactive platform for government institutions

Start Date: January 2017 End Date: June 2018

Action plan is available here:

Context and Objectives

This commitment aims to increase citizen access, particularly from rural areas, to decision-making processes in government. At the start of the commitment, a limited number of MDAs had a technology-based platform for transparency and openness. [174] According to Dr. Usman Abdullahi of the Nigerian Information Technology Development Agency, one of the challenges of governance in Nigeria is that the government takes major decisions on behalf of people in the rural areas without consulting them first. [175] Nigeria’s rank in the United Nation’s E-Participation Index has been deteriorating: from ranking 75 out of 193 countries in 2012, to 97 in 2014 and 118 in 2016. [176] The upswing in mobile and internet users in Nigeria nevertheless presents opportunities to expand e-governance platforms, even in rural areas. [177]

Specifically, this commitment calls for a mapping exercise, to determine which MDAs already maintain a technology-based platform for transparency and accountability, and the creation of a “citizens’ interactive platform” in order for government institutions to receive citizen input from any location (urban or rural) on decisions that affect communities. The commitment relates to civic participation as creating a citizen engagement platform should create an avenue for better citizen engagement.

Although the creation of a citizen engagement platform could have been verified, the commitment generally lacked specific indicators to assess implementation, beyond the suggestion in the action plan of outcomes pertaining to “increased accountability in government service delivery” and “improved access to government processes”. In addition, while the creation of an interactive platform was verifiable, the lack of specific details made it unclear what this portal would look like or how it would be developed. Details pertaining to the mapping of MDAs were also largely unclear. This lack of specificity has a direct bearing on the assessment of potential impact, as it is unclear to what extent the outlined activities will enhance citizens’ access to government policy processes for regular input and monitoring.

In addition to the limited specificity, the commitment did not discuss how the government would use the platform to engage rural communities (which seemed to be a focal point of the commitment). Therefore, the potential impact was expected to be minor.

Next Steps

Technology can facilitate better open government practices. Future commitments in this area should include:

  • Consider how to enable rural communities to participate in government decision making and ensure that citizen feedback influences government decision making. This may increase the scope of results;
  • Strengthen mechanisms for ensuring citizens can receive feedback, e.g., innovations like mobile phone usage;
  • Consistently share the communication channels and set expectations about how government institutions will receive inputs from citizens and whether the platform or another mechanism will be used to inform citizens on how their input is used.
[174] Eight MDAs are listed on the Federal Republic of Nigeria’s site as having an e-governance presence, including the Corporate Affairs Commission, Tax, and the Nigeria Immigration Service. Federal Republic of Nigeria, “E-governance,”
[175] Dr. Usman Abdullahi (Director, Nigerian Information Technology Development Agency), interview by IRM researcher, 8 Mar. 2019.
[177] By early 2017, the penetration rates for mobile subscribers and internet users in Nigeria were estimated at 81% (150 million) and 53% (97.2 million) respectively. Jessica Smith and Kevin Tran, “Smartphone adoption on the upswing in Nigeria” (Business Insider, 28 Apr. 2017),


  1. Participatory Budgeting

    NG0015, 2019, Anti-Corruption

  2. Implement Open Contracting and the Open Contracting Data Standard

    NG0016, 2019, Access to Information

  3. Transparent Tax Revenue Reporting

    NG0017, 2019, Access to Information

  4. Open Contracting and Licensing in Extractives

    NG0018, 2019, Access to Information

  5. Implement EITI Standard

    NG0019, 2019, Anti-Corruption

  6. Establish Beneficial Ownership Registry

    NG0020, 2019, Access to Information

  7. Strengthen Asset Recovery Legislation

    NG0021, 2019, Anti-Corruption

  8. Implement National Anti-Corruption Strategy

    NG0022, 2019, Anti-Corruption

  9. Improve Compliance with Freedom of Information Act with Focus on Records Management

    NG0023, 2019, Access to Information

  10. Improved Compliance with Mandatory Publication Provisions Requirement (FOIA)

    NG0024, 2019, Access to Information

  11. Implement Permanent Dialogue Mechanism

    NG0025, 2019, Access to Justice

  12. Aggregate Citizens' Feedback on Programs

    NG0026, 2019, E-Government

  13. Freedom of Association, Assembly, and Expression

    NG0027, 2019, Civic Space

  14. Enhance Participation of the Vulnerable

    NG0028, 2019, Capacity Building

  15. Implement New Computer Program in 6 Government Ministries to Improve Service Delivery

    NG0029, 2019, Capacity Building

  16. Legal Instrument to Strengthen SERVICOM

    NG0030, 2019, Legislation & Regulation

  17. Citizen Participation in Budget Cycle

    NG0001, 2017, Access to Information

  18. Open Contracting

    NG0002, 2017, Access to Information

  19. Extractive Sector Transparency

    NG0003, 2017, Access to Information

  20. Tax Reporting Standards

    NG0004, 2017, Fiscal Openness

  21. World Bank Doing Business Index

    NG0005, 2017, Fiscal Openness

  22. Beneficial Ownership Register

    NG0006, 2017, Anti-Corruption

  23. Anti-Corruption Informationi Sharing

    NG0007, 2017, Anti-Corruption

  24. Asset Recovery Legislation

    NG0008, 2017, Capacity Building

  25. Anti-Corruption Activity Coordination

    NG0009, 2017, Anti-Corruption

  26. FOIA Compliance for Annual Reporting

    NG0010, 2017, Access to Information

  27. FOIA Compliance for Disclosure

    NG0011, 2017, Access to Information

  28. Permanent Dialogue Mechanism

    NG0012, 2017, Fiscal Openness

  29. Joint Governmnet-Civil Society Legislation Review

    NG0013, 2017, Fiscal Openness

  30. Technology-Based Citizens' Feedback

    NG0014, 2017, E-Government

Do NOT follow this link or you will be banned from the site!