Skip Navigation

Institutional Mechanisms for Disaster Response (PH0053)



Action Plan: Philippines 2017-2019 Action Plan (Updated)

Action Plan Cycle: 2017

Status: Inactive


Lead Institution: Department of Social Welfare and Development

Support Institution(s): Philippine Atmospheric, Geophysical and Astronomical Services Administration (PAGASA), Philippine Institute of Volcanology and Seismology (PHIVOLCS), Philippine Statistics Authority (PSA), Civil Society Organizations, People’s Organizations, Other Government Organizations, Private Sector, Academic and Research Institutions

Policy Areas

Access to Information, E-Government, Fiscal Openness, Open Data, Public Participation, Publication of Budget/Fiscal Information, Science & Technology, Social Accountability, Stimulus and Economic Recovery

IRM Review

IRM Report: Pending IRM Review

Starred: Pending IRM Review

Early Results: Pending IRM Review

Design i

Verifiable: Pending IRM Review

Relevant to OGP Values: Pending IRM Review

Potential Impact: Pending IRM Review

Implementation i

Completion: Pending IRM Review


What is the public problem that the commitment will address?: The need for accurate and up-to-date data and information to support disaster risk reduction and management operations has long been recognized by DSWD. Ensuring the availability, quality and accessibility of disaster related data and information for all stakeholders before, during and after a disaster is critical in the improvement of mechanisms for effective and efficient disaster response. With this in mind, the Department of Social Welfare and Development, through the Disaster Response Assistance and Management Bureau (DReAMB), has actualized the critical step towards continual improvement of disaster response mechanisms by establishing its Emergency Operations Center for disaster response and has developed its online version, the DROMIC Virtual Operations Center microsite accessible via the internet.; What is the commitment?: In support to the call for freedom of information embodied in Executive Order No. 2 Series of 2016, the DSWD is committed to improve its institutional mechanisms by the establishment and implementation of the DROMIC Virtual OpCen (Disaster Response Operations Monitoring and Information CenterVirtual Operations Center), to provide the general public with access to a comprehensive collection of data and information on the agency’s disaster preparedness and response efforts through information and communication technologies that facilitate transparency, accountability, citizen engagement, and good governance.; How will the commitment contribute to solve the public problem?: To provide DSWD’s disaster preparedness and response related data, information, advocacies and efforts to Disaster Response Stakeholders and the general public through the use of popular information and communication technologies (ICTs) that facilitate transparency & good governance. Through the DROMIC Virtual OpCen, which incorporates a collection of comprehensive and reliable information related to disaster response management, the e-Reklamo Complaints Management Ticket System, and the Quick Response Team (QRT) Registry (with the prospective Disaster Response Surge Corps), the public will have access to DSWD disaster-related information, services, and resources that they can use to secure and promote their welfare and safety during disasters. The DROMIC Virtual OpCen, which highly contributes to a more open and improved government, allows the DSWD to bring information closer to the people and, in turn, with access to vital and valuable disaster response information and resources, empowers the Filipino people to become resilient and proactive against disasters.; Why is this commitment relevant to OGP values?: DSWD’s commitment to improve institutional mechanisms for immediate and effective disaster response shall be possible through efficient disaster response efforts that further advance the Open Government Partnership values of access to information, public accountability, civic participation, and technology and innovation for openness and accountability. The Disaster Response Operations Monitoring and Information Center (DROMIC), a division of the Disaster Response Assistance and Management Bureau (DReAMB), manages the Virtual Operations Center (OpCen). This online facility provides the general public access to a comprehensive collection of information on the agency’s disaster preparedness and response efforts through information and communication technologies that facilitate transparency, accountability, citizen engagement, and good governance. The Virtual OpCen may be accessed directly at where users can view and download information on: • Hazards through the National Disaster Risk Reduction Management Council (NDRRMC); • Exposure Datasets from the Philippine Statistics Authority and the DSWD Listahanan; • Datasets of evacuation centers; • Situational reports on DSWD response to disasters, including the amount of assistance provided; • Status of relief resources and standby funds available for disaster response; and • Predictive analytics and maps for situational awareness and visualization The open access to these reports, datasets, maps, predictive analytics, and other information serves to support the Department’s commitment to ensure the immediate relief and early recovery of disaster victims/survivors. Through this open access to information, the transparency of the Department’s decision-making and carrying out of basic functions is promoted, the disclosure of non-sensitive metadata on institutional activities display public accountability, and the use of technology and innovation further enhances the openness and accountability of the Department. Also incorporated into the DROMIC Virtual OpCen are two platforms that allow the public to participate in how the DSWD manages and implements its disaster response efforts: the e- Reklamo Complaints Management Ticket System and the Quick Response Team Responder Registry. e-Reklamo Complaints Management Ticket System The DSWD is open to receiving any grievance regarding its disaster response services through the DReAMB’s e –Reklamo platform, a web-based complaints management ticket system designed to accommodate grievances on the agency’s disaster risk reduction management services. e-Reklamo may be accessed through the following ICT channels: • The e-Reklamo website at wherein each complaint is assigned a unique ticket number that can be used to track the progress and responses online. A valid email address is required to use this system. • SMS/text using the following syntax and send to 3456 (any network). Each text message is charged PhP 1.00. DSWDereklamoName of Complainant LocationComplaint Message • Email to The e-Reklamo Complaints Management Ticket System is a citizen-centric mechanism which allows them to exercise their right to have their voices heard, formally express their grievances or report wrongdoing and achieve redress, and call upon the Department to justify its actions, thus promotes civic participation and public accountability. The support of the use of technology to receive and handle grievances, including maintaining an archive of these requests and responses and using a ticketing system to respond to and monitor these grievances promotes technology and innovation for openness and accountability. Quick Response Team Responder Registry As part of the Department's disaster preparedness for response measures, the DSWD has a database of Quick Response Team (QRT) Responders, composed of DSWD Central Office and Field Office employees who serve as members of Quick Response Teams when agency-wide disaster response is activated. Quick Response Team Responders are equipped with one or more of the following disaster management-related core competencies: Camp Coordination and Management; IDP Protection/Women and Children Protection; Management Food and Non Food Items; Emergency Telecommunications; Logistics; Disaster Information Management; Search and Rescue; Donation Management; Rapid Damage Assessment and Needs Analysis; Procurement; Finance; Early Recovery and Rehabilitation; Volunteer Management; Psycho-social Support Facilitation; Livelihood Assistance; ICS (Incident Command Systems: cluster coordination, collaboration and response management); WASH (water, sanitation & hygiene); and MEAL (monitoring, evaluation, accountability & learning) in disaster response. To further engage the private and public sectors, civil society organizations, other stakeholders and the general public to contribute to the disaster response efforts, and as an enhancement of the QRT, the DSWD through DREAMB shall establish the Disaster Response Surge Corps (DRSC), a total, purposive, coordinated, and inter-operable human resource capacity for quick, effective, adequate, and reliable communityoriented disaster response to deal with national, regional, or local hazard situations. The DRSC complements the functions and operations of DSWD and shall be organized and engaged through a multi-stakeholder partnership framework such as that which may actively involve GO/CSO/PO partners and a program for institutionalized and anticipatory disaster response surge deployment to create a network of Disaster Response Volunteers. Through the Disaster Response Surge Corps, civic participation will be fostered through formal public engagement in the volunteer network. In further advancing the value of technology and innovation for openness and accountability, this will be promoted through engaging multi-stakeholder partners such as those in other government organizations, civil society, people’s organizations as well as those in the private sector (e.g. business community) to be active participants in the identification of and contribution to effective practices and innovative approaches in the implementation of the disaster response services that will lead to empowering the people and promoting transparency in the government.


  1. Citizen Participation in Local Government

    PH0056, 2019, Capacity Building

  2. Participation in Local Tourism Development

    PH0057, 2019, Capacity Building

  3. Basic Education Inputs Program

    PH0058, 2019, Capacity Building

  4. Open Data Portal

    PH0059, 2019, Access to Information

  5. Participatory Monitoring of Infrastructure Projects

    PH0060, 2019, Capacity Building

  6. Implement EITI

    PH0061, 2019, Access to Information

  7. Passage of Freedom of Information Law

    PH0062, 2019, Access to Information

  8. Labor Inclusivity and Dispute Resolution

    PH0063, 2019, Access to Justice

  9. Participatory Children's Health and Nutrition Program

    PH0064, 2019, Gender

  10. Indigenous Representation in Local Legislative Councils

    PH0065, 2019, E-Government

  11. Open Contracting Data Publication

    PH0066, 2019, Access to Information

  12. Civil Society Participation to Improve LGU Service Delivery

    PH0042, 2017, Access to Information

  13. Engage Communities in the Fight Against Corruption, Criminality and Illegal Drugs

    PH0043, 2017, Capacity Building

  14. Ease of Doing Business:Competitiveness

    PH0044, 2017, Legislation & Regulation

  15. Ease of Doing Business: Philippines’ Anti-Red Tape Challenge)

    PH0045, 2017, Capacity Building

  16. Citizen Participatory Audit

    PH0046, 2017, Anti-Corruption

  17. 8888 Citizens’ Complaint Center

    PH0047, 2017, Public Participation

  18. Government Feedback Mechanism

    PH0048, 2017, Capacity Building

  19. Access to Information Legislation

    PH0049, 2017, Access to Information

  20. e-Participation Through the National Government Portal

    PH0050, 2017, Access to Information

  21. Open Budget Index and Budget Reform Bill

    PH0051, 2017, Access to Information

  22. Philippine Extractive Industries Transparency Initiative

    PH0052, 2017, Anti-Corruption

  23. Institutional Mechanisms for Disaster Response

    PH0053, 2017, Access to Information

  24. Shelter Development for Informal Settler Families

    PH0054, 2017, Access to Information

  25. Open Local Legislative Processes

    PH0055, 2017, E-Government

  26. Law on ATI

    PH0029, 2015, Access to Information

  27. Transparency of Local Govs Plans and Budgets

    PH0030, 2015, Fiscal Openness

  28. Open Data

    PH0031, 2015, Access to Information

  29. Extractive Industries' Transparency

    PH0032, 2015, Anti-Corruption

  30. CSO Engagement in Public Audit

    PH0033, 2015, Anti-Corruption

  31. Civic Enagement in Local Budget Planning

    PH0034, 2015, Fiscal Openness

  32. Civic Enagement in Local Budget Planning – Community Capacity-Building

    PH0035, 2015, Capacity Building

  33. Improving Public Service Delivery

    PH0036, 2015, Public Participation

  34. Improving Local Govs' Performance

    PH0037, 2015, Capacity Building

  35. Improve the Ease of Doing Business

    PH0038, 2015, Private Sector

  36. Local Government Competitiveness

    PH0039, 2015, Access to Information

  37. Public and Private Sector Dialogue

    PH0040, 2015, Private Sector

  38. Improving Corporate Accountability

    PH0041, 2015, Private Sector

  39. Sustain Transparency in National Government Plans and Budgets

    PH0020, 2013, E-Government

  40. Support for the Passage of Legislations on Access to Information and Protection of Whistleblowers

    PH0021, 2013, Access to Information

  41. Engage Civil Society in Public Audit

    PH0022, 2013, Anti-Corruption

  42. Enhance Performance Benchmarks for Local Governance

    PH0023, 2013, Capacity Building

  43. Enhance the Government Procurement System

    PH0024, 2013, Anti-Corruption

  44. Strengthen Grassroots Participation in Local Planning and Budgeting

    PH0025, 2013, Fiscal Openness

  45. Provide More Accessible Government Data in a Single Portal and Open Format

    PH0026, 2013, Access to Information

  46. Starred commitment Initiate Fiscal Transparency in the Extractive Industry

    PH0027, 2013, Anti-Corruption

  47. Starred commitment Improve the Ease of Doing Business

    PH0028, 2013, Private Sector

  48. Disclose Executive Budgets

    PH0001, 2011, Fiscal Openness

  49. Access to Information Initiative

    PH0002, 2011, Access to Information

  50. Broader CSO Engagement

    PH0003, 2011, Public Participation

  51. Participatory Budget Roadmap

    PH0004, 2011, Fiscal Openness

  52. Local Poverty Reduction

    PH0005, 2011, Local Commitments

  53. Empowerment Fund

    PH0006, 2011, Capacity Building

  54. Social Audit

    PH0007, 2011, Anti-Corruption

  55. Results-Based Performance

    PH0008, 2011, Capacity Building

  56. Performance-Based Budgeting

    PH0009, 2011, Capacity Building

  57. Citizen’S Charters

    PH0010, 2011, Capacity Building

  58. Internal Audit

    PH0011, 2011, Anti-Corruption

  59. Single Portal for Information

    PH0012, 2011, Access to Information

  60. Integrated Financial Management System

    PH0013, 2011, E-Government

  61. Electronic Bidding

    PH0014, 2011, Anti-Corruption

  62. Procurement Cards

    PH0015, 2011, Anti-Corruption

  63. Manpower Information System

    PH0016, 2011, E-Government

  64. Expand the National Household Targeting System (NHTS)

    PH0017, 2011, Public Participation

  65. e-TAILS

    PH0018, 2011, E-Government

  66. Budget Ng Bayan

    PH0019, 2011, Fiscal Openness

Open Government Partnership