Access to Information and Open Data (MD0069)
Action Plan: Republic of Moldova Action Plan 2018-2020
Action Plan Cycle: 2018
Lead Institution: Ministries, other central administrative authorities, public institutions, State Chancellery, E-Governance Agency
Support Institution(s): NA
Policy AreasAccess to Information, Capacity Building, E-Government, Education, Marginalized Communities, Open Data, Public Service Delivery
Starred: Pending IRM Review
Early Results: No IRM Data
Relevant to OGP Values: Access to Information , Technology
1. Ensuring access to information and promoting the use of open data by citizens
agency/actor Ministries, other central administrative authorities,
public institutions, State Chancellery, E-Governance Agency
What is the public problem that the commitment will address? The commitment will address the issues related to publication of information and open data in a timely manner and publication of information about government progress across sectors. Additionally, some authorities will work on improving ways of presenting the information to the public in an interactive manner.
What is the commitment? Commitment refers to ensuring access to information and promoting the use of open data by citizens and thus, improving availability of information about Governments’ activity.
How will the commitment contribute to solve the public problem? Access to information contributes to improving public services and creates a more transparent and accountable governance. Access to open data allows individuals and organizations to develop and generate new ideas and services with social and economic impact. The commitment consists of activities aiming at improving availability and re-use of open data, access to information in some priority fields, interactive visualization of data as well as creating information systems in order to facilitate access to information to personal profile.
Why is this commitment relevant to OGP values? Access to information
Milestone Activity with a verifiable deliverable Responsible authority Deadline Progress indicators
Assessing citizens’ needs when it comes to open government data Ministries, other central administrative authorities,
public institutions, State Chancellery, E-Governance Agency Annual Number of needs-assessment surveys implemented
Publishing open data on governmental portal http://www.date.gov.md, following the open data standards Ministries, other central administrative authorities,
public institutions, State Chancellery, E-Governance Agency Annual Number of updated / published datasets
Conducting communication sessions and capability building events for open data user community on data ranging from public procurement, health, transport, social system, environment, other sectors, followed by the development of web based applications State Chancellery, Ministries, other central administrative authorities, E-Governance Agency
Annual Number of events organized,
number of participants/ trainees
Performing activities in order to ensure access to information on citizens' social rights, especially for marginalized/vulnerable groups Ministry of Health, Labor and Social Protection,
Medicines and Medical Devices Agency Annual Information campaigns organized,
number of advertisements performed,
Space set up for
Documentation in the institution
Updating citizens on fulfilled commitments under the Association Agreement Republic of Moldova - European Union Ministry of Foreign Affairs and European Integration
Semester Published reports,
number of roundtables organized
Enhancing the transparency of the state-owned economic entities by publishing information on the results of the annual financial monitoring of the economic and financial activity of the state owned entities Ministry of Finance,
Public Property Agency
Annual Information made available on the economic and financial activity of the state-owned economic entities
Developing the Management Information System in Education by creating the possibility of interactive data visualization and completing it with data from preschool and primary schools along with data from VET sector Ministry of Education, Culture and Research Quarter IV, 2020 Functional Web interface,
number of new institutions connected to the system
Developing the interface/official page of the Agency for Interventions and Payments in Agriculture in order to ensure interactive and easy access to data on grants applicants Ministry of Agriculture, Regional Development and Environment,
Agency for Intervention and Payments for Agriculture Quarter IV, 2019 Official website developed and updated
Establishing an information desk for detainees in order to facilitate access to information in their personal files Ministry of Justice, National Penitentiary Administration Quarter IV, 2020 Specifications developed,
software developed / purchased,
number of purchased equipment,
Developing the Information System for data exchange in the field of protection of intellectual property rights (e-IPR system) State Agency for Intellectual Property, Ministry of Internal Affairs, Customs Service, Agency for Court Administration, Agency for Consumer Protection and Market Surveillance Quarter II, 2019 Functional system
IRM Midterm Status Summary
1. Access to information and use of open data
Language of the commitment as it appears in the action plan: Ensuring access to information and promoting the use of open data by citizens 
The commitment will address the issues related to publication of information and open data in a timely manner and publication of information about government progress across sectors. Additionally, some authorities will work on improving ways of presenting the information to the public in an interactive manner.
- Assessing citizens’ needs when it comes to open government data
- Publishing open data on governmental portal http://www.date.gov.md, following the open data standards
- Conducting communication sessions and capability building events for open data user community on data ranging from public procurement, health, transport, social system, environment, other sectors, followed by the development of web based applications
- Performing activities in order to ensure access to information on citizens' social rights, especially for marginalized/vulnerable groups
- Updating citizens on fulfilled commitments under the Association Agreement Republic of Moldova - European Union
- Enhancing the transparency of the state-owned economic entities by publishing information on the results of the annual financial monitoring of the economic and financial activity of the state owned entities
- Developing the Management Information System in Education by creating the possibility of interactive data visualization and completing it with data from preschool and primary schools along with data from VET sector
- Developing the interface/official page of the Agency for Interventions and Payments in Agriculture in order to ensure interactive and easy access to data on grants applicants
- Establishing an information desk for detainees in order to facilitate access to information in their personal files
- Developing the Information System for data exchange in the field of protection of intellectual property rights (e-IPR system)
Start Date: 2019
End Date: 2020
OGP Value Relevance (as written)
Did It Open Government?
Not specific enough to be verifiable
Specific enough to be verifiable
Access to Information
Technology & Innovation for Transparency & Accountability
Did Not Change
Assessed at the end of action plan cycle.
Assessed at the end of action plan cycle.
Context and Objectives
This commitment includes 10 milestones that aim to improve government practice in providing access to information and promoting the use of open data by citizens. Although access to information in Moldova is regulated by law , compliance with the law is weak since there is no single body responsible for its enforcement.  According to the law,  access to information can be restricted when requests involve confidential business information, state secrets, and personal data. Journalists and civil society note  that responses to information requests are often delayed or rejected under the Personal Data Protection Act of 2011  due to highly extensive interpretations of the exceptions provided under the Act.
Moldova has a strong legal framework and infrastructure regarding open data. The country launched an open data portal (data.gov.md) in 2011, where data produced by the government is uploaded (observing the legal limitations).  Under commitments 3a and 3b from the third action plan (2016-2018), Moldova saw improvements in the publication of government-held data, particularly in the education sector.
Milestones 1.1 and 1.2 include assessing citizens’ specific open data needs and opening data on date.gov.md (observing open data standards), respectively. While these milestones are verifiable, they do not clarify how the needs assessment will be conducted or which data will be published in open data, considering the large amount of data that could potentially be uploaded to date.gov.md.
Furthermore, the government will conduct capacity-building events (1.3) and ensure access to information on citizens’ social rights, especially for marginalized/vulnerable groups (1.4). The Ministry of Health, Labor and Social Protection clarified that this is a routine activity organized by various departments of the Ministry and that “marginalized/vulnerable groups” include several categories of beneficiaries.  Updating citizens on the implementation of the EU-Moldova Association Agreement (1.5) also represents a routine activity, as progress reports on its implementation are published quarterly and annually on the webpage of the Ministry of Foreign Affairs and European Integration (MFAEI).  The website http://dcfta.md/ is also used to inform the general public (especially the business community) about the advantages and benefits offered by the EU-Moldova Deep and Comprehensive Free Trade Area (DCFTA), a part of the Association Agreement. This milestone represents a continuation of milestone 3.7 in Moldova’s third action plan (2016-2018), during which the MFAEI published a report in May 2018 with updates from 2017.  Publishing information on the results of the annual financial monitoring of the economic and financial activities of state-owned entities (1.6) also represents a routine annual activity, according to the Public Property Agency. 
Milestone 1.7 on continuing to develop the Education Management Information System (EMIS)  to include data from the vocational education and training (VET) sector can be verified. However, there are concerns among stakeholders regarding the quality and accuracy of data in the current modules of the system, which extend to the future VET module as well.  According to an interviewed expert, data is often corrupted, the quality of training of education institutions who enter the data is low, and there is a lack of capacity at the Ministry of Education, Research and Culture to work on this system.  It could contribute to improving access to this information, but the inclusion of qualitative indicators would have helped to determine its potential impact.
Milestone 1.8 focuses on developing the interface/official page of the Agency for Interventions and Payments in Agriculture (AIPA) in order to ensure easy access to data on grants applicants. According to the Head of the IT Department, M. Podubnyi,  this activity refers to the development of an interactive map on the AIPA webpage which will allow access to the list of grant beneficiaries per district (rayon). Though this activity could make access to information easier, it will not lead to more information being published, as the information on grants beneficiaries is already available on the AIPA's website.
The final two milestones cover the development of e-systems in their respective fields. The establishment of an information desk for detainees to facilitate access to information from their personal files (1.9) is a component of the e-folder system which was tested in 2019. This activity could allow detainees to access information without having to go through lawyers and bureaucratic steps to access the information.  Milestone 1.10 focuses on developing an information system for data exchange in the protection of intellectual property rights (the e-IPR system). The e-IPR system will be placed on the government’s common technology platform MCloud  and will integrate data from different stakeholders (police force, customs, prosecutor’s office, etc.) on a single platform. Though this data is currently available, it is spread across different databases managed by different stakeholders. The new system could improve the observation of intellectual property rights in Moldova, a commitment taken by Moldova under the EU Association Agreement Action Plan 2017-2019. 
The activities under this commitment could improve access to information in the different areas addressed by the milestone. However, many activities represent continuations of existing government policies and would not necessarily lead to the disclosure of more information compared to before the start of the action plan. Therefore, the overall potential impact for this commitment is considered minor.
The IRM recommends that future action plans clearly separate activities on access to information from those on open data into separate commitments. This could help ensure better cohesion between the milestones and thus better implementation. At the same time, when milestones are taken from other government strategies or policy documents, they could be disaggregated into smaller activities that are more relevant for the action plan.
Based on the IRM findings for previous Moldovan action plans and other research in the field,  steps could be taken to ensure that all government agencies observe the implementation of the Law on Access to Information. Preferably, a consideration could be given to establish an oversight body to monitor how this legislation is enforced. Furthermore, the IRM researcher recommends conducting an assessment of the current situation to determine legal and practical gaps in access to information. If any gaps are determined, the next action plan could include a commitment to address them.
On open data, the IRM recommends adopting the Open Data Charter  to ensure public information can be accessed and re-used by the general public, experts, journalists and businesses. The government could consider conducting a technical assessment to ensure filters and information displays are functioning properly on data.gov.md. Additionally, the IRM recommends tasking one entity to coordinate the open data strategy among all government agencies and ministries. Each institution is currently responsible for publishing their own datasets, but the list of datasets to be opened is not always available or clear. Lastly, the IRM recommends the government conduct an open data user needs assessment in order to decide upon a standardized, user-friendly format for publishing data.
 OGP, Moldova Action Plan 2018-2020, https://www.opengovpartnership.org/documents/moldova-action-plan-2018-2020
 Freedom House, Moldova Stakeholder Universal Periodic Review, https://freedomhouse.org/article/moldova-stakeholder-submission-universal-periodic-review
 IRM, Moldova Mid-Term Report 2016-2018, https://www.opengovpartnership.org/wp-content/uploads/2018/11/Moldova_Mid-Term_IRM-Report_2016-2018_EN.pdf
 Telephone interview with the Department of Policy Analysis, Monitoring and Assessment, 5 April 2019.
 Telephone discussion with the Department of European Integration, Ministry of Foreign Affairs and European Integration, 5 April 2019; Website of the Ministry of Foreign Affairs and European Integration, section on Association Agreement Reports, https://www.mfa.gov.md/ro/content/rapoarte-aa
 IRM, Republic of Moldova, End-of-Term Report 2016-2018, p 29, https://www.opengovpartnership.org/wp-content/uploads/2019/10/Moldova_End-of-Term_Report_2016-2018_EN.pdf
 Interview with Vrabie Natalia, Department of Public Property Administration, Agency of Public Property, March 2019.
 More information about the EMIS system can be found in the Mid-Term and End-of-Term IRM Reports 2016-2018: https://www.opengovpartnership.org/wp-content/uploads/2019/10/Moldova_End-of-Term_Report_2016-2018_EN.pdf and https://www.opengovpartnership.org/wp-content/uploads/2018/11/Moldova_Mid-Term_IRM-Report_2016-2018_EN.pdf
 Interview Tatiana Sava, 1 April 2019, Researcher at Expert-Grup Independent Think Tank, and Project Coordinator of the “My School” Analysis Project implemented by Expert-Grup with the support of the Global Partnership for Social Accountability of the World Bank (http://scoalamea.md/)
 Telephone interview with M.Podubnyi, the head of the Information Department, AIPA, 4 April 2019.
 Interview with Ion Guzun, Legal Resources Center, 5 April 2019.
 Telephone interview with the State Agency for Intellectual Property, 5 April 2019.
 Freedom House Report on Access to Information and Media Independence in Moldova, https://www.rcmediafreedom.eu/Publications/Reports/Moldova-Access-to-Information-and-Media-Independence ; Handbook on Transparency and Citizen Participation: Moldova, Council of Europe, https://rm.coe.int/moldova-handbook-on-transparency-and-citizen-participation-en/16807893c1
IRM End of Term Status Summary
1. Access to information and use of open data
For milestone 1.1, the Electronic Governance Agency (EGA) and the Ministry of Economy and Infrastructure conducted two surveys in 2019 to assess the open governmental data needs of users.  EGA was still analyzing the results of these surveys by the end of the action plan period.  In addition, the Ministry of Finance conducted its own survey in 2020 on the prioritization of its open data. 
Under milestone 1.2, the government modernized the date.gov.md portal in 2019, renaming it the Governmental Data Portal and restructuring it into three parts.   During the action plan period, the Republic of Moldova added 55 new datasets to the portal,  reaching a total of 1,136. EGA held 74 information sessions on open data in 2019 and seven during the first six months of 2020. 
For milestones 1.3 and 1.4, the Ministry of Health, Social Protection and Labor (MHSPL) conducted several activities in 2019 to promote equal rights and the access of persons with disabilities to employment.  In November 2019, MHSPL launched a nationwide campaign to fight gender-based violence.  MHSPL informed citizens on changes to social benefits laws and regulations through its webpage  while local-level social workers informed beneficiaries of their social rights.  MHSPL also set up an information stand outside its entrance with brochures and other materials.  In 2020, MHSPL re-focused its information activities to address the COVID-19 pandemic. This included broadcasting radio and video spots, sharing infographics online, conducting “Stay at Home” campaigns, and launching a COVID-19 statistics visualization tool. 
For milestone 1.5, the Ministry of Foreign Affairs and European Integration (MFAEI) posted the 2017-2019 report on the implementation of the Republic of Moldova – EU Association Agreement (AA) in 2019.  MFAEI continued to regularly provide information about the AA as well as the Republic of Moldova’s Deep and Comprehensive Free Trade Areas (DCFTA) with the EU on the webpage http://dcfta.md/. In addition, in 2020, MFAEI created eight quizzes about the EU and the visa liberalization regime for the Republic Moldova.  Lastly, the MFAEI State Secretary participated in the “EU Debates Cafe” project and discussed the EU’s support to the Republic of Moldova and the post-COVID-19 recovery. 
For milestone 1.6, the Ministry of Finance published the financial monitoring synthesis of state-owned enterprises economic-financial activity for 2019,  a synthesis for first quarter of 2020,  and the Public Property Agency published the results of the economic-financial activity of state-owned enterprises. 
For milestone 1.7, the Ministry of Education, Research and Culture, and the Center for Information and Communications Technologies in Education, developed two additional modules in 2020 for the Education Management Information System (EMIS) : preschool data  and vocational education and training (VET) data.  The VET module was developed, and data from 2019 were entered,  after training provided in August 2020.  The 2020 VET institutions began entering their data into EMIS. The preschool module was piloted in three to four institutions, but it is not yet populated with data due to the COVID-19 pandemic.  According to stakeholders working in the field, further improvements on entering and verifying data in EMIS are needed, as inconsistencies still make the data unreliable. 
For milestone 1.8. the Agency for Interventions and Payments in Agriculture (AIPA) developed a map of subventions provided to farmers.  The map shows the grant beneficiaries per district (rayon), presenting in a more interactive way information that was already available online.
For milestone 1.9, the National Administration of Penitentiaries developed the technical concept for the information desk for detainees to facilitate their access to personal files, based on the British Unilink Software.  A budget draft was presented to the government, but financing has not yet been identified.  Finally, for milestone 1.10, the State Agency on Intellectual Property (AGEPI) worked on the legal framework  for the information system for data exchanges between state institutions on the protection of intellectual property rights (e-IPR).  EGA and AGEPI also identified the technical specifications for the integration of the system in MCloud.  The pilot will start once the legal framework is approved, possibly by the end of 2020. 
Overall, this commitment did not significantly change the Republic of Moldova’s open data and access to information practices compared to the previous action plan cycle.  Despite the restructuring of the date.gov.md portal, several deficiencies remain. These include a lack of clarity on which data public authorities must publish on the platform, the ownership of the platform, and the search function and data update policy. There are also no common standards for publishing data on the platform, and the available data is often of questionable relevance to users and stakeholders.  Furthermore, access to information practices continue to vary by ministry and agency, and the overall situation mostly remained unchanged compared to prior to the action plan.  Some areas like health and education became less open and participative,  while others saw slight improvements in openness, such as information and data from the Ministry of Finance. 
Access to Information and Open Data
MD0069, 2018, Access to Information
Budget Transparency and Public Procurement
MD0070, 2018, Anti-Corruption
Civil Society Collaboration
MD0071, 2018, E-Government
MD0072, 2018, E-Government
MD0073, 2018, Anti-Corruption
Public Service Delivery
MD0074, 2018, Capacity Building
Increase Public Procurement Transparency
MD0061, 2016, Access to Information
Increase Knowledge of Public Procurement Process
MD0062, 2016, Access to Information
Ensure Budgetary Transparency
MD0063, 2016, Access to Information
Open Data in Education Sector
MD0064, 2016, Access to Information
Publish Government-Held Open Data
MD0065, 2016, Access to Information
Participative Policy-Making Process
MD0066, 2016, E-Government
Public Sector Evaluation
MD0067, 2016, Public Participation
Ensure Quality of Service Delivery
MD0068, 2016, Capacity Building
Improving the Government Open Data Portal
MD0048, 2014, Access to Information
Setting up an Action Plan for Open Data
MD0049, 2014, Access to Information
Setting up Guidelines for Publishing Open Data.
MD0050, 2014, Access to Information
Raising Awareness Among Civil Servants.
MD0051, 2014, Access to Information
Civil Servant Training
MD0052, 2014, Access to Information
Government Email System
MD0053, 2014, E-Government
Auditing Public Websites
MD0054, 2014, Anti-Corruption
Evaluating e-Petition Requirements.
MD0055, 2014, E-Government
Fostering Transparency at the Local Level.
MD0056, 2014, E-Government
Improving Communication at the Local Level.
MD0057, 2014, E-Government
Adopting New Public Consultations Principles.
MD0058, 2014, Legislation & Regulation
Training Civil Servants for Improved Communication
MD0059, 2014, Capacity Building
Improving Online Participation Platform
MD0060, 2014, E-Government
Strengthening the Enforcement of the Regulation on Transparency
MD0001, 2012, E-Government
Semestrial Progress Reports on Transparency in Decision Making
MD0002, 2012, E-Government
Update the Module "Decision Making Transparency" on the Websites of the Central Public Authorities
MD0003, 2012, E-Government
Publish Environmental Open Data on Central Public Authorities Websites
MD0004, 2012, Environment and Climate
Develop Methodological Guide
MD0005, 2012, Environment and Climate
MD0006, 2012, E-Government
Mandatory Use of Government e-Mail Account Electronic (Gov.Md)
MD0007, 2012, E-Government
Annual Report on Public Sector Information
MD0008, 2012, Legislation & Regulation
Post Information on Draft Policies and Legislations on Www.Particip.Gov.Md
MD0009, 2012, E-Government
Development of an Online Petition Portal
MD0010, 2012, E-petitions
Draft the Law on Public Sector Information Reuse
MD0011, 2012, Access to Information
Develop Institutional Regulations for Collecting, Archiving and Publication of Data in Digital Format in Line with National Standards
Developing the Public Procurement Application
Drafting the Government Decision on Implementation of Law on Public Sector Information Reuse
Opening Priority Data
Publishing the Open Government Data Catalogue
Expanding Government Data Portal (Www.Date.Gov.Md)
MD0017, 2012, Access to Information
Mapping the Location of Public Institutions
MD0018, 2012, E-Government
Develop Applications to Launch of the Innovative Applications Development Contest
MD0019, 2012, Public Participation
Implementation of Selected Apps
MD0020, 2012, Public Participation
Develop National Standards for Collecting, Archiving and Publication of Data in Digital Format
Amend Law No. 1264- XV to Make Income and Property Declarations of Senior Officials, Judges, Prosecutors, and Civil Servants, Public
Develop an Online Automated Information System for Public Officials to File Income Statement
Develop Guidelines for Using Social Media in the Public Sector
MD0024, 2012, Public Participation
Harmonize Public Relations and Communication Strategy with the Guidelines on Using Social Media
MD0025, 2012, Capacity Building
Government Presence in Social Media
MD0026, 2012, Capacity Building
Social Media in Government Training
MD0027, 2012, Capacity Building
MD0029, 2012, E-Government
Publish Projects, Plans and Budget Proposals on Websites of Authorities
Publish Real-Time Information on State Budget Execution
Update Annual Database on Public Spending (BOOST) and Publish Data for 2011
Publish Online Realtime Income and Expenditures of Central Public Authorities
Opening up Data and Providing Quarterly Updates on External Assistance
Create an Internal Integrated Information System for Collecting Information on External Assistance
Develop and Launch an External Web Application to Monitor Flow of External Assistance
Transparent Information on Public Procurement
Develop and Launch the Electronic Information System
Establish a Procurement Agency Assistance Center
Train Public Offcials
MD0040, 2012, Anti-Corruption
Develop Indicators and Statistical Methodology for Transparency in e-Procurement Systems
Amend Electronic Procurement Law
Draft and Approve List of Public Services
Develop and Implement Quality Standards
Digitize Public Service Gradually
Human Resources Management System
Innovative IT Tools for Primary and Secondary Education System