Citizen Groups Government Service Design (KR0029)
Overview
At-a-Glance
Action Plan: South Korea Third National Action Plan 2016-2018
Action Plan Cycle: 2016
Status: Inactive
Institutions
Lead Institution: Ministry of the Interior
Support Institution(s): Central government ministries, local governments, etc. Projects implemented by Gov 3.0 Citizen Design Groups (working groups) each consisting of about 7 citizens – public officials, designers, regular citizens, etc.
Policy Areas
Capacity Building, Fiscal Openness, Open Regulations, Public Participation in Budget/Fiscal PolicyIRM Review
IRM Report: South Korea End-of-Term Report 2016–2018, South Korea Mid-Term Report 2016-2018
Starred: No
Early Results: Marginal
Design i
Verifiable: No
Relevant to OGP Values: Civic Participation
Implementation i
Description
Facilitating operation of the citizen groups for government service design; Commitment Start and End Date: Ongoing / 1 July 2016 ~ 30 June 2018; Lead implementing Ministry, Department, Agency: Ministry of the Interior; Person responsible from implementing agency: Kim, young-suk; Title: Department Public Participation Policy Division, Deputy director; Email: Gskim5810@korea.kr; Phone: +82-2-2100-3466; Other actors involved: Government Ministries, Department/ Agency: Central government ministries, local governments, etc.; CSOs private sector, multilaterals, working groups: Projects implemented by Gov 3.0 Citizen Design Groups (working groups) each consisting of about 7 citizens – public officials, designers, regular citizens, etc.; Status quo or problem addressed by the commitment: The Citizen Design Group is a citizen participatory policy operation model in which the citizens and the government together design policies from the citizens’ viewpoint. Since its pilot operation in 2014, central and local governments and some 1,300 citizens have participated and contributed to developing more than 240 policies. As the result, Gov 3.0 Design Group won the gold award in service design from iF World Design Guide, one of the top 3 global design awards. Operation and activities of the Design Groups need to be facilitated in order for the groups to settle as a new model of policy planning based on collaboration between the government and citizens. Issues on the lack of understanding on public service design in participants, who join the design tasks, and securing manpower specialized in service design should be addressed.; Main Objective: To design public services from the citizens’ viewpoint and expand policy-engaged customers by inviting citizens to directly participate in the entire process of policy development.; Brief Description of Commitment: Citizen Design Groups have been organized and design tasks are being carried out (382 tasks in total by December 2016). The government plans to publish and distribute the manual for local governments’ operation of Citizen Design Groups and expand its pool. OGP challenge addressed by the commitment Improving public services.; Relevance: This commitment is relavant to civic partipation.; Ambition: Facilitated citizen participation in the policy-making process will help achieve a ‘user-oriented government’, improve customer (citizen) satisfaction and their trust in government
IRM End of Term Status Summary
Commitments
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Public-Private Anti-Corruption System
KR0036, 2018, Anti-Corruption
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Management System for Performance Venues
KR0037, 2018, Access to Information
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Real-Name Policy System
KR0038, 2018, Access to Information
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Safety Inspection System
KR0039, 2018, E-petitions
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Public Diplomacy System
KR0040, 2018, Public Participation
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Open Communication Forum
KR0041, 2018, E-Government
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Citizen Participation in Policy-Making
KR0042, 2018, E-Government
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Disclosure of the Amount of Harmful Substance Contained in Foods
KR0043, 2018, Access to Information
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Open Data
KR0044, 2018, Access to Information
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Discosure of Cultural Heritage Resources
KR0045, 2018, Infrastructure & Transport
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Open National Priority Data
KR0046, 2018, Access to Information
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Public Data Qulity Management
KR0047, 2018, Access to Information
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Voluntary Compliance Customs Administration
KR0048, 2018, Capacity Building
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Organization Information Disclosure Online
KR0022, 2016, Access to Information
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Information in Original Form
KR0023, 2016, Access to Information
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Standard Model for Pre-Release Information
KR0024, 2016, Access to Information
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National Data Disclosure
KR0025, 2016, Access to Information
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Public Data Quality Management
KR0026, 2016, Access to Information
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Free Open Format Use
KR0027, 2016, Access to Information
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Open Data Standards
KR0028, 2016, Access to Information
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Citizen Groups Government Service Design
KR0029, 2016, Capacity Building
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e-Government Service Environment
KR0030, 2016, E-Government
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Citizen Service Portals
KR0031, 2016, Capacity Building
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Citizen Services Application
KR0032, 2016, Anti-Corruption
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Public Sector Corruption Research
KR0033, 2016, E-Government
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Citizens' Accessibility to ODA Statistics
KR0034, 2016, Aid
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Disclosing Information on International Aids
KR0035, 2016, Aid
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Strengthening Public-Private Collaboration
KR0017, 2014, E-Government
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Providing Customized Services
KR0018, 2014, Marginalized Communities
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Enhancing Information Disclosure
KR0019, 2014, Access to Information
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Strengthening Public Service Ethics
KR0020, 2014, Anti-Corruption
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Encouraging the Private Sector to Utilze Public Data
KR0021, 2014, Access to Information
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Provision of Diverse Public Services
KR0001, 2012, E-Government
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Strengthening Citizens’ Monitoring of Government
KR0002, 2012, Fiscal Openness
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Use e-People to Promote Public Input in Policy Development
KR0003, 2012, Open Regulations
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Promote the Proposal System for Receiving Public Input Electronically
KR0004, 2012, E-Government
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Develop a Manual on Consensus Building Among Various Stakeholders
KR0005, 2012, E-Government
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Conduct Field Visits to Interact Directly with Stakeholders
KR0006, 2012, E-Government
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Simplify Online Civil Affairs Application Forms
KR0007, 2012, E-Government
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Refine the Portal to Be More User Friendly
KR0008, 2012,
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Customise Online Services for Business
KR0009, 2012, Private Sector
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Establish an Online Civil Affairs Hub to Provide 24-Hour Services
KR0010, 2012, E-Government
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Disclose Critical Information on Food, Environment, and Education
KR0011, 2012, E-Government
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Engage CSOs on Relevant Information to Be Disclosed
KR0012, 2012, Public Participation
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Strengthen Asset Disclosure for Public Servants
KR0013, 2012, Anti-Corruption
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Monitor Restrictions on Post-Public Employment
KR0014, 2012, Anti-Corruption
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Release Public Information for Private Sector Use on the Data Sharing Portal
KR0015, 2012, E-Government
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Engage Citizens in Administrative and Budget Processes
KR0016, 2012, E-Government