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South Korea

Citizen Groups Government Service Design (KR0029)

Overview

At-a-Glance

Action Plan: South Korea Third National Action Plan 2016-2018

Action Plan Cycle: 2016

Status: Inactive

Institutions

Lead Institution: Ministry of the Interior

Support Institution(s): Central government ministries, local governments, etc. Projects implemented by Gov 3.0 Citizen Design Groups (working groups) each consisting of about 7 citizens – public officials, designers, regular citizens, etc.

Policy Areas

Capacity Building, Participation in Budget Processes, Public Service Delivery

IRM Review

IRM Report: South Korea Mid-Term Report 2016-2018

Starred: No

Early Results: Pending IRM Review

Design i

Verifiable: No

Relevant to OGP Values: Civic Participation

Potential Impact:

Implementation i

Completion:

Description

Facilitating operation of the citizen groups for government service design; Commitment Start and End Date: Ongoing / 1 July 2016 ~ 30 June 2018; Lead implementing Ministry, Department, Agency: Ministry of the Interior; Person responsible from implementing agency: Kim, young-suk; Title: Department Public Participation Policy Division, Deputy director; Email: Gskim5810@korea.kr; Phone: +82-2-2100-3466; Other actors involved: Government Ministries, Department/ Agency: Central government ministries, local governments, etc.; CSOs private sector, multilaterals, working groups: Projects implemented by Gov 3.0 Citizen Design Groups (working groups) each consisting of about 7 citizens – public officials, designers, regular citizens, etc.; Status quo or problem addressed by the commitment: The Citizen Design Group is a citizen participatory policy operation model in which the citizens and the government together design policies from the citizens’ viewpoint. Since its pilot operation in 2014, central and local governments and some 1,300 citizens have participated and contributed to developing more than 240 policies. As the result, Gov 3.0 Design Group won the gold award in service design from iF World Design Guide, one of the top 3 global design awards. Operation and activities of the Design Groups need to be facilitated in order for the groups to settle as a new model of policy planning based on collaboration between the government and citizens. Issues on the lack of understanding on public service design in participants, who join the design tasks, and securing manpower specialized in service design should be addressed.; Main Objective: To design public services from the citizens’ viewpoint and expand policy-engaged customers by inviting citizens to directly participate in the entire process of policy development.; Brief Description of Commitment: Citizen Design Groups have been organized and design tasks are being carried out (382 tasks in total by December 2016). The government plans to publish and distribute the manual for local governments’ operation of Citizen Design Groups and expand its pool. OGP challenge addressed by the commitment Improving public services.; Relevance: This commitment is relavant to civic partipation.; Ambition: Facilitated citizen participation in the policy-making process will help achieve a ‘user-oriented government’, improve customer (citizen) satisfaction and their trust in government

South Korea's Commitments

  1. Public-Private Anti-Corruption System

    KR0036, 2018, Anti-Corruption Institutions

  2. Management System for Performance Venues

    KR0037, 2018, Open Data

  3. Real-name policy system

    KR0038, 2018, E-Government

  4. Safety Inspection System

    KR0039, 2018, Health

  5. Public Diplomacy System

    KR0040, 2018, Public Participation

  6. Open Communication Forum

    KR0041, 2018, E-Government

  7. KR0042, 2018, E-Government

  8. Disclosure of the Amount of Harmful Substance Contained in Foods

    KR0043, 2018, Environment and Climate

  9. Open Data

    KR0044, 2018, Open Data

  10. Discosure of cultural heritage resources

    KR0045, 2018, Infrastructure & Transport

  11. Open National Priority Data

    KR0046, 2018, Environment and Climate

  12. Public Data Qulity Management

    KR0047, 2018, Legislation & Regulation

  13. Voluntary Compliance Customs Administration

    KR0048, 2018, Capacity Building

  14. Organization Information Disclosure Online

    KR0022, 2016, E-Government

  15. Information in Original Form

    KR0023, 2016, Capacity Building

  16. Standard Model for Pre-release Information

    KR0024, 2016, Capacity Building

  17. National Data Disclosure

    KR0025, 2016, Fiscal Transparency

  18. Public Data Quality Management

    KR0026, 2016, Fiscal Transparency

  19. Free Open Format Use

    KR0027, 2016, Open Data

  20. Open Data Standards

    KR0028, 2016, Capacity Building

  21. Citizen Groups Government Service Design

    KR0029, 2016, Capacity Building

  22. E-government Service Environment

    KR0030, 2016, E-Government

  23. Citizen Service Portals

    KR0031, 2016, Capacity Building

  24. Citizen Services Application

    KR0032, 2016, Anti-Corruption Institutions

  25. Public Sector Corruption Research

    KR0033, 2016, E-Government

  26. Citizens' Accessibility to ODA Statistics

    KR0034, 2016, Aid

  27. Disclosing information on international aids

    KR0035, 2016, Aid

  28. Strengthening Public-Private Collaboration

    KR0017, 2014, E-Government

  29. Providing Customized Services

    KR0018, 2014, Marginalized Communities

  30. Enhancing Information Disclosure

    KR0019, 2014, Public Participation

  31. Strengthening Public Service Ethics

    KR0020, 2014, Asset Disclosure

  32. Encouraging the Private Sector to Utilze Public Data

    KR0021, 2014, Open Data

  33. Provision of Diverse Public Services

    KR0001, 2012, E-Government

  34. Strengthening Citizens’ Monitoring of Government

    KR0002, 2012, Fiscal Transparency

  35. Use e-People to promote public input in policy development

    KR0003, 2012, Public Participation

  36. Promote the Proposal System for receiving public input electronically

    KR0004, 2012, E-Government

  37. Develop a manual on consensus building among various stakeholders

    KR0005, 2012, E-Government

  38. Conduct field visits to interact directly with stakeholders

    KR0006, 2012, E-Government

  39. Simplify online civil affairs application forms

    KR0007, 2012, E-Government

  40. Refine the portal to be more user friendly

    KR0008, 2012,

  41. Customise online services for business

    KR0009, 2012, Private Sector

  42. Establish an Online Civil Affairs Hub to provide 24-hour services

    KR0010, 2012, E-Government

  43. Disclose critical information on food, environment, and education

    KR0011, 2012, E-Government

  44. Engage CSOs on relevant information to be disclosed

    KR0012, 2012, Public Participation

  45. Strengthen asset disclosure for public servants

    KR0013, 2012, Asset Disclosure

  46. Monitor restrictions on post-public employment

    KR0014, 2012, Asset Disclosure

  47. Release public information for private sector use on the data sharing portal

    KR0015, 2012, E-Government

  48. Engage citizens in administrative and budget processes

    KR0016, 2012, E-Government