Citizen Groups Government Service Design (KR0029)

Facilitating operation of the citizen groups for government service design; Commitment Start and End Date: Ongoing / 1 July 2016 ~ 30 June 2018; Lead implementing Ministry, Department, Agency: Ministry of the Interior; Person responsible from implementing agency: Kim, young-suk; Title: Department Public Participation Policy Division, Deputy director; Email: [email protected]; Phone: +82-2-2100-3466; Other actors involved: Government Ministries, Department/ Agency: Central government ministries, local governments, etc.; CSOs private sector, multilaterals, working groups: Projects implemented by Gov 3.0 Citizen Design Groups (working groups) each consisting of about 7 citizens – public officials, designers, regular citizens, etc.; Status quo or problem addressed by the commitment: The Citizen Design Group is a citizen participatory policy operation model in which the citizens and the government together design policies from the citizens’ viewpoint. Since its pilot operation in 2014, central and local governments and some 1,300 citizens have participated and contributed to developing more than 240 policies. As the result, Gov 3.0 Design Group won the gold award in service design from iF World Design Guide, one of the top 3 global design awards. Operation and activities of the Design Groups need to be facilitated in order for the groups to settle as a new model of policy planning based on collaboration between the government and citizens. Issues on the lack of understanding on public service design in participants, who join the design tasks, and securing manpower specialized in service design should be addressed.; Main Objective: To design public services from the citizens’ viewpoint and expand policy-engaged customers by inviting citizens to directly participate in the entire process of policy development.; Brief Description of Commitment: Citizen Design Groups have been organized and design tasks are being carried out (382 tasks in total by December 2016). The government plans to publish and distribute the manual for local governments’ operation of Citizen Design Groups and expand its pool. OGP challenge addressed by the commitment Improving public services.; Relevance: This commitment is relavant to civic partipation.; Ambition: Facilitated citizen participation in the policy-making process will help achieve a ‘user-oriented government’, improve customer (citizen) satisfaction and their trust in government