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South Korea

Citizen Services Application (KR0032)

Overview

At-a-Glance

Action Plan: South Korea Third National Action Plan 2016-2018

Action Plan Cycle: 2016

Status: Inactive

Institutions

Lead Institution: Ministry of the Interior

Support Institution(s): Central government ministries, local governments, educational offices, public institutions, etc. All users of government services for citizens

Policy Areas

Anti-Corruption Institutions, E-Government, Public Service Delivery

IRM Review

IRM Report: South Korea Mid-Term Report 2016-2018

Starred: No

Early Results: Pending IRM Review

Design i

Verifiable: No

Relevant to OGP Values: Access to Information

Potential Impact:

Implementation i

Completion:

Description

Developing and providing an application introducing services for citizens; Commitment Start and End Date: New / 1 July 2016 ~ 31 December 2017; Lead implementing Ministry, Department, Agency: Ministry of the Interior; Person responsible from implementing agency: Lee, hyo soon; Title, Department: Creative Government Planning Division / Deputy director; Email: leehs30@korea.kr; Phone: +82-2-2100-3418; Other actors involved: Government Ministries, Department/ Agency: Central government ministries, local governments, educational offices, public institutions, etc.; CSOs private sector, multilaterals, working groups: All users of government services for citizens; Status quo or problem addressed by the commitment: Even though the government has developed a wide range of services, citizens cannot know them all; the services are also dispersed in different institutions and websites, causing citizens trouble finding the right information they need. Efforts are being made to integrate major government services provided by government ministries and public institutions so citizens can use the services via one single window. In this regard, the government plans to launch ‘Gov 3.0 Service Information’ app on 19 August 2016, which integrates information on 194 major government services in one site for easy access and use.; Main Objective: To provide convenient government services to citizens by moving to the mobile environment and achieving the ‘government at fingertips’, as ministries and public institutions have integrated their major services into one singe window and the paradigm for citizens’ service use is also changing to ‘mobile first’; Brief Description of Commitment: ‘Gov 3.0 Service Information’ app will be under thorough management to prevent any problems on personal information on smart phone and ensure safe use by citizens. The 194 government services included in the app will be constantly reviewed in terms of number of uses and improvement of the mobile environment and qualified services will be selected and provided. It is expected to improve and develop more convenient government services for citizens.; OGP challenge addressed by the commitment: Improving public services. Relevance This commitment is relavant to access to information, but also relavant to civic participation and technology and innovation for openness and accountability.; Ambition: Constant review in terms of number of uses and improvement of the mobile environment and qualified service selection and provision is expected to improve and develop more convenient government services for citizens.


South Korea's Commitments

  1. Public-Private Anti-Corruption System

    KR0036, 2018, Anti-Corruption Institutions

  2. Management System for Performance Venues

    KR0037, 2018, Open Data

  3. Real-name policy system

    KR0038, 2018, E-Government

  4. Safety Inspection System

    KR0039, 2018, Health

  5. Public Diplomacy System

    KR0040, 2018, Public Participation

  6. Open Communication Forum

    KR0041, 2018, E-Government

  7. KR0042, 2018, E-Government

  8. Disclosure of the Amount of Harmful Substance Contained in Foods

    KR0043, 2018, Environment and Climate

  9. Open Data

    KR0044, 2018, Open Data

  10. Discosure of cultural heritage resources

    KR0045, 2018, Infrastructure & Transport

  11. Open National Priority Data

    KR0046, 2018, Environment and Climate

  12. Public Data Qulity Management

    KR0047, 2018, Legislation & Regulation

  13. Voluntary Compliance Customs Administration

    KR0048, 2018, Capacity Building

  14. Organization Information Disclosure Online

    KR0022, 2016, E-Government

  15. Information in Original Form

    KR0023, 2016, Capacity Building

  16. Standard Model for Pre-release Information

    KR0024, 2016, Capacity Building

  17. National Data Disclosure

    KR0025, 2016, Fiscal Transparency

  18. Public Data Quality Management

    KR0026, 2016, Fiscal Transparency

  19. Free Open Format Use

    KR0027, 2016, Open Data

  20. Open Data Standards

    KR0028, 2016, Capacity Building

  21. Citizen Groups Government Service Design

    KR0029, 2016, Capacity Building

  22. E-government Service Environment

    KR0030, 2016, E-Government

  23. Citizen Service Portals

    KR0031, 2016, Capacity Building

  24. Citizen Services Application

    KR0032, 2016, Anti-Corruption Institutions

  25. Public Sector Corruption Research

    KR0033, 2016, E-Government

  26. Citizens' Accessibility to ODA Statistics

    KR0034, 2016, Aid

  27. Disclosing information on international aids

    KR0035, 2016, Aid

  28. Strengthening Public-Private Collaboration

    KR0017, 2014, E-Government

  29. Providing Customized Services

    KR0018, 2014, Marginalized Communities

  30. Enhancing Information Disclosure

    KR0019, 2014, Public Participation

  31. Strengthening Public Service Ethics

    KR0020, 2014, Asset Disclosure

  32. Encouraging the Private Sector to Utilze Public Data

    KR0021, 2014, Open Data

  33. Provision of Diverse Public Services

    KR0001, 2012, E-Government

  34. Strengthening Citizens’ Monitoring of Government

    KR0002, 2012, Fiscal Transparency

  35. Use e-People to promote public input in policy development

    KR0003, 2012, Public Participation

  36. Promote the Proposal System for receiving public input electronically

    KR0004, 2012, E-Government

  37. Develop a manual on consensus building among various stakeholders

    KR0005, 2012, E-Government

  38. Conduct field visits to interact directly with stakeholders

    KR0006, 2012, E-Government

  39. Simplify online civil affairs application forms

    KR0007, 2012, E-Government

  40. Refine the portal to be more user friendly

    KR0008, 2012,

  41. Customise online services for business

    KR0009, 2012, Private Sector

  42. Establish an Online Civil Affairs Hub to provide 24-hour services

    KR0010, 2012, E-Government

  43. Disclose critical information on food, environment, and education

    KR0011, 2012, E-Government

  44. Engage CSOs on relevant information to be disclosed

    KR0012, 2012, Public Participation

  45. Strengthen asset disclosure for public servants

    KR0013, 2012, Asset Disclosure

  46. Monitor restrictions on post-public employment

    KR0014, 2012, Asset Disclosure

  47. Release public information for private sector use on the data sharing portal

    KR0015, 2012, E-Government

  48. Engage citizens in administrative and budget processes

    KR0016, 2012, E-Government