Citizen Services Application (KR0032)

Developing and providing an application introducing services for citizens; Commitment Start and End Date: New / 1 July 2016 ~ 31 December 2017; Lead implementing Ministry, Department, Agency: Ministry of the Interior; Person responsible from implementing agency: Lee, hyo soon; Title, Department: Creative Government Planning Division / Deputy director; Email: leehs30@korea.kr; Phone: +82-2-2100-3418; Other actors involved: Government Ministries, Department/ Agency: Central government ministries, local governments, educational offices, public institutions, etc.; CSOs private sector, multilaterals, working groups: All users of government services for citizens; Status quo or problem addressed by the commitment: Even though the government has developed a wide range of services, citizens cannot know them all; the services are also dispersed in different institutions and websites, causing citizens trouble finding the right information they need. Efforts are being made to integrate major government services provided by government ministries and public institutions so citizens can use the services via one single window. In this regard, the government plans to launch ‘Gov 3.0 Service Information’ app on 19 August 2016, which integrates information on 194 major government services in one site for easy access and use.; Main Objective: To provide convenient government services to citizens by moving to the mobile environment and achieving the ‘government at fingertips’, as ministries and public institutions have integrated their major services into one singe window and the paradigm for citizens’ service use is also changing to ‘mobile first’; Brief Description of Commitment: ‘Gov 3.0 Service Information’ app will be under thorough management to prevent any problems on personal information on smart phone and ensure safe use by citizens. The 194 government services included in the app will be constantly reviewed in terms of number of uses and improvement of the mobile environment and qualified services will be selected and provided. It is expected to improve and develop more convenient government services for citizens.; OGP challenge addressed by the commitment: Improving public services. Relevance This commitment is relavant to access to information, but also relavant to civic participation and technology and innovation for openness and accountability.; Ambition: Constant review in terms of number of uses and improvement of the mobile environment and qualified service selection and provision is expected to improve and develop more convenient government services for citizens.