Online Citizen Complaint Process (HN0071)
Overview
At-a-Glance
Action Plan: Honduras Action Plan 2018-2020
Action Plan Cycle: 2018
Status: Active
Institutions
Lead Institution: Secretariat of General Coordination of Government. Presidential Designee Office
Support Institution(s): DPTMGD, Transparency, Modernization and Digital, Government Office, CONATEL, Secretary of Finance SEFIN, COHEP, Academy, BM, BID, BCIE, UE
Policy Areas
E-Government, Justice, Legislation & Regulation, Private Sector, Records Management, Sustainable Development GoalsDescription
ADMINISTRATIVE SIMPLIFICATION WITH ON-LINE PROCESSES AND CITIZEN COMPLAINT SYSTEM
September 01, 2018 – September 30, 2020
Institution responsible for implementation: Secretariat of General Coordination of Government. Presidential Designee Office
What is the problem that the commitment addresses? Companies and people face efforts, time and high costs in negotiations with the public administration, to carry out its administrative acts, which impose burdens and loss of competitiveness, contributing negatively to the informality, subtracting the potential for sustainability of companies, generation of employment and economic growth. There is no platform for following-up the administrative processes or procedures.
Which is the commitment? Work in an integrated manner and in coordination with the Presidential Designee and the public institutions, in the development of a comprehensive simplificated administrative plan that includes approval standards, digital government platforms, citizen complaint system, institutional interoperability and electronic signature in the facilitation of the administrative processes
How will it contribute to solve the problem? Reduction of time, process, documents, costs in administrative procedures with the government, that will eliminate discretion, acts of corruption and will allow a greater efficiency of the State and consequently a better climate for the business to facilitate the investment. The process of administrative simplification, eliminates duplicities and reinforces cooperation mechanisms in order to rationalize the cost of administrative activity. It is a valuable action aimed at doing the action of the public administration more easy, simple and less complicated and the with the effective result that citizens expect in their procedures.
Why is it relevant to the values of the OGP? Transparency; increase the efficiency, effectiveness, functionality and safety of any administrative process, which makes a State more agile and transparent in its daily management for the citizens.
Citizen participation; The State must not only simplify, but must put available to citizens, information about their rights and the way in which to exercise them, in order to transform each citizen into an agent of simplification. It ́s
foreseen the creation of mechanisms oriented in that sense. Promoting the citizen participation either as a user or beneficiary of public services or as a legitimate participant in the formulation, execution and control of public policies under the principle of social co-responsibility.
Accountability; contribute to the optimization of the costs of current administrative procedures for the benefit of citizens, having institutions the opportunity to render an account of what was done and saving time with the simplification in its administrative management.
Technological innovation; develop platforms and mechanisms that automate processes that consolidate us in a reliable and efficient electronic government. Online procedures generate accountability, in virtue that On- line precedures does not allow intermediaries and the access to the process is open.
Additional Information: The citizenship has identified the main procedures that affect the operability of companies, such as, registration of companies, environmental licenses, building permits, health records, phyto-zoo-sanitary registry, property registers, payment and tax refund, which facilitates the process and achievement of result in the shortest time. Issues related to the SDGs, Objective # 16.
Subscription of MACCIH-SCGG-Designated Presidential Office and COHEP (Honor witness) agreement; To define and implement a program of procedure simplification in public administration. Designing and performing a Procedures Rationalization Initiative, with support from the private sector and civil society, for the identification, derogation or rationalization of procedures.
September 01, 2018 - September 30, 2018
Public and private sector (COHEP-OM) co-create a process for the mapping of administrative procedures, identifying the most cumbersome procedures and adoption of measures to correct bad practices. (Citizen Contest More Cumbersome Process under the auspices of the OAS)
September 01, 2018 - August 31, 2020
Create a legal prohibition to create procedures that do not have approval prior to the SCGG and that are not really indispensable for the improvement
of State services.
September 01, 2018 - August 31, 2020
Implement 10 priority online procedures, strengthening the platform of the government for the simplification and optimization of procedures (SINTRA).
September 01, 2018 - August 31, 2020
Implement citizen complaint mechanism, Line 130 as an instance citizen monitoring for effective compliance with the simplification of procedures and the SINTRA platform.
September 01, 2018 - August 31, 2020
Name of the person in charge: María Antonieta Rivera/ Martha Doblado
Title and Department: Presidential Designee Office/ General Government Coordination Secretariat
E-mail and phone number: mdoblado@scgg.gob.hn /
2230-7000
Other actors: DPTMGD, Transparency, Modernization and Digital, Government Office, CONATEL, Secretary of Finance SEFIN, COHEP, Academy, BM, BID, BCIE, UE
Commitments
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Accountability Portals
HN0060, 2018, Capacity Building
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Access to Municipal Information
HN0061, 2018, Capacity Building
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Open Data
HN0062, 2018, Capacity Building
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Open Data in Public Works
HN0063, 2018, Capacity Building
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Civic Electoral Education
HN0064, 2018, Capacity Building
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Integrity in Public Management
HN0065, 2018, Asset Disclosure
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Electronic Catalogs and Public Purchase Platform
HN0066, 2018, Audits and Controls
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Open Congressional Data
HN0067, 2018, Asset Disclosure
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ISO 9001 Certification
HN0068, 2018, E-Government
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Citizens Management of Budget
HN0069, 2018, E-Government
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Women in Public Works Projects
HN0070, 2018, E-Government
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Online Citizen Complaint Process
HN0071, 2018, E-Government
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Citizens Participation in Public Service
HN0072, 2018, E-Government
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Human Rights in Business Plans
HN0073, 2018, Capacity Building
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Open Justice
HN0074, 2018, Anti-Corruption Institutions
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Education Sector Transparency
HN0075, 2018, Capacity Building
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Regulatory Improvements
HN0076, 2018, Audits and Controls
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Patient Response System
HN0077, 2018, E-Government
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Transparency in Extractive Industries
HN0078, 2018, Capacity Building
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Business Integrity Standards
HN0079, 2018, Anti-Corruption Institutions
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Integral Policy Transparency, Probity and Ethics
HN0047, 2016, Anti-Corruption Institutions
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Application Law of Transparency and Access to Public Information
HN0048, 2016, Public Participation
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Transparency in Civil Service
HN0049, 2016, Open Contracting and Procurement
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Transparency in Municipalities
HN0050, 2016, Fiscal Transparency
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Monitoring Public Spending.
HN0051, 2016, Fiscal Transparency
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Shopping Open.
HN0052, 2016, E-Government
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Information Educational Center.
HN0053, 2016, E-Government
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Monitoring Health Sector
HN0054, 2016, E-Government
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Monitoring Water and Sanitation Services
HN0055, 2016, Environment and Climate
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Unified System Procedures.
HN0056, 2016, E-Government
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Citizen Innovation.
HN0057, 2016, E-Government
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Resilient Communities
HN0058, 2016, Capacity Building
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National Climate Change Plan
HN0059, 2016, E-Government
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Public Information Quality for Everyone
HN0033, 2014, Right to Information
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Respect for the Citizen's Right to Obtain Information from Public Records
HN0034, 2014, Records Management
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Ethics in Public Service.
HN0035, 2014, Conflicts of Interest
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Development of Administrative Career and Transparency in the Civil Service
HN0036, 2014, Labor
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Fight Against Corruption and Impunity
HN0037, 2014, Anti-Corruption Institutions
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Citizen Empowerment on the Budget.
HN0038, 2014, Participation in Budget Processes
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Accountability for Public Expenditure Management.
HN0039, 2014, Fiscal Transparency
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Planning, Efficiency and Transparency in Public Procurement
HN0040, 2014, Open Contracting and Procurement
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Surrender of Municipal Accounts.
HN0041, 2014, Subnational
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Knowing the EITI and Its Results.
HN0042, 2014, Extractive Industries
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Transparency in the Education Sector
HN0043, 2014, Education
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Towards a Better Infrastructure in Schools.
HN0044, 2014, Education
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Monitoring the Path of Medicines and Supplies
HN0045, 2014, Health
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Strengthening Citizen Participation in the System of Public Safety
HN0046, 2014, Human Rights
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Promote the Passage of a National Archives Law
HN0005, 2012, Legislation & Regulation
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Develop Regulatory Sanctions on Code of Ethics
HN0006, 2012, Conflicts of Interest
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Present Preliminary Project on Internal Control Law
HN0007, 2012, Legislation & Regulation
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Approve Comprehensive Policy on Anti-Corruption
HN0008, 2012, Anti-Corruption Institutions
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Publish Information on Public Finances
HN0009, 2012, Fiscal Transparency
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Empowering Citizens with Budgetary Information
HN0010, 2012, Fiscal Transparency
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Improve Transparency, Competition, and Controls Over State Purchases: Implement Framework Agreements and Corporate Purchasing
HN0011, 2012, Open Contracting and Procurement
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Improve Transparency, Competition, and Controls Over State Purchases: Post Annual Plans Procurement and Contracting Institutions Connected to SIAFI
HN0012, 2012, Open Contracting and Procurement
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Improve Transparency, Competition, and Controls Over State Purchases: Update the Registry for Providers and Contractors
HN0013, 2012, Open Contracting and Procurement
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Incorporate 30 Municipalities to the SAMI
HN0014, 2012, Subnational
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Report on Public Expenditures and Financial Accountability (PEFA): Develop the Report
HN0015, 2012, Fiscal Transparency
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Report on Public Expenditures and Financial Accountability (PEFA): Disseminate Report
HN0016, 2012, Fiscal Transparency
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Regional Development Plans in 16 Regions
HN0017, 2012, Subnational
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Enhance Vision for the Country and National Plan: Increase Activities of Dissemination and Training Associated with the Plans
HN0018, 2012, Capacity Building
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Enhance Vision for the Country and National Plan: Implement Online Seminars Relating to the Plans
HN0019, 2012, Capacity Building
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Enhance Vision for the Country and National Plan: Create an Operative Public-Private Platform with Civil Society to Design and Manage the Strategic Image of the Country
HN0020, 2012, Capacity Building
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Implement GAN in Relation to Public Spending
HN0021, 2012, Fiscal Transparency
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Public Security Reform under GAN
HN0022, 2012, Security
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Strengthen Eregulations Honduras
HN0023, 2012, E-Government
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Simplify Administrative Process Under the GAN: Simplify Contract Licenses
HN0024, 2012, Public Service Delivery
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Simplify Administrative Process Under the GAN: Simplify Licensing for Imports and Exports
HN0025, 2012, Public Service Delivery
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Simplify Administrative Process Under the GAN: Simplify Ownership Registries
HN0026, 2012, Public Service Delivery
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Simplify Administrative Process under the GAN: Simplify Operational Permits
HN0027, 2012, Public Service Delivery
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Simplify the Process of Opening Businesses
HN0028, 2012, Public Service Delivery
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Promote Fiscal Education
HN0029, 2012, E-Government
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CSO Monitoring of Public Expenditure and Provision of Services: Carry Out Evaluations with CSOs on Public Expenditure and Provisions of Services
HN0030, 2012, Oversight of Budget/Fiscal Policies
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Carry Out Monitoring and Evaluation with Civil Society Organizations (CSOs) on Public Expenditure and Provision of Services: Monitor Annual Plans (PAO) on Regional Budgets
HN0031, 2012, Oversight of Budget/Fiscal Policies
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Implement the Fundamental Law on Education
HN0032, 2012, Education
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Promote Compliance with the PTLCC
HN0001, 2012, Public Participation
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Increase Access to Information through Compliance with the LTAIP: Improve Oversight Mechanisms
HN0002, 2012, Anti-Corruption Institutions
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Increase Access to Information through Compliance with the LTAIP: Apply Sanctions in Accordance with the LTAIP
HN0003, 2012, Anti-Corruption Institutions
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Increase Access to Information through Compliance with the LTAIP: Improve the National Anti-Corruption Council's (CAN) role to oversee compliance with the LTAIP
HN0004, 2012, Anti-Corruption Institutions