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Israel

Remotely Accessing Government Services (IL0033)

Overview

At-a-Glance

Action Plan: Israel Action Plan 2017-2019

Action Plan Cycle: 2017

Status: Inactive

Institutions

Lead Institution: E-Government, the Government ICT Authority

Support Institution(s): Government ICT Authority, government ministries – making services publicly accessible, The winning supplier (not yet determined)

Policy Areas

Capacity Building, E-Government, Justice, Marginalized Communities, Public Service Delivery

IRM Review

IRM Report: Israel Design Report 2017-2019

Starred: Pending IRM Review

Early Results: Pending IRM Review

Design i

Verifiable: Yes

Relevant to OGP Values: Not Relevant

Potential Impact:

Implementation i

Completion:

Description

What is the public problem that the commitment will address?
Limited access to government services, which depends on the availability of face-to-face and telephone services and the geographic dispersion of the services. As a result, the availability and efficiency of the services to citizens is deficient. What is the commitment?
Within the scope of this commitment, a safe integrated identification system will be developed that will enable remote access to government services through smart identification and at various authentication levels. The system will enable citizens to consume services through online applications that will be centralized in a personal zone on the integrated government website and on government websites. As part of implementing this policy, the use of the beta system will continue and be expanded, which has been operating since December 2016, to the implementation of an online change of address. Additionally, a pilot will be launched during 2018 in conjunction with the Courts Administration, which will enable citizens and attorneys to remotely access the court.net system, easily and at no cost (currently, the system is only accessible with a smart card with a level 4 authentication level, and payment is required in order to access it. The smart card is purchased from an external supplier – the new identity card will enable this kind of identification without payment for the card). How will the commitment contribute to solve the public problem?
The establishment of the “safe identification” system for remote identification will enable increased access to government information and services, more efficient provision of services to all citizens, and increased access by populations with limited access or those suffering from an inadequate dispersion of services, such as handicapped persons, the elderly and populations residing in remote peripheries. Additionally, the provision of access to online services will enable more public requests and access when providing face-to-face services to populations needing this. Why is this commitment relevant to OGP values?
Promoting online services by remote identification is consistent with the value of Open Government by harnessing technology in order to improve government service to citizens and increasing the access to services. Additionally, launching the pilot for making courts more accessible will promote the value of access to justice, and enables the exercise of rights and the reaching of better decisions by citizens. Additional information
Project stages:
- Launch of the pilot with the Courts Administration
- Tender and engagement for the establishment of a safe identification system to connect to various services
- Establishment of a technological system enabling remote access to government services
Milestone Activity with a verifiable deliverable:
Engagement with the winning supplier
February 2017
January 2018
System establishment – Phase 1
February 2017
October 2018
System establishment – Phase 2
November 2018
December 2019

IRM Midterm Status Summary

11. Promoting services identified with the objective of remotely accessing government services

Language of the commitment as it appears in the action plan: [33]

Within the scope of this commitment, a safe integrated identification system will be developed that will enable remote access to government services through smart identification and at various authentication levels. The system will enable citizens to consume services through online applications that will be centralized in a personal zone on the integrated government website and on government websites. As part of implementing this policy, the use of the beta system will continue and be expanded, which has been operating since December 2016, to the implementation of an online change of address. Additionally, a pilot will be launched during 2018 in conjunction with the Courts Administration, which will enable citizens and attorneys to remotely access the court.net system, easily and at no cost (currently, the system is only accessible with a smart card with a level 4 authentication level, and payment is required in order to access it. The smart card is purchased from an external supplier – the new identity card will enable this kind of identification without payment for the card)

Milestones

11.1 Engagement with the winner supplier

11.2 System establishment Phase 1

11.3 System establishment Phase 2

Start Date: February 2018

End date: December 2019

Context and Objectives

This commitment is largely a continuation of Commitment 8 of Israel’s first OGP action plan (2012–2013). The commitment in the first action plan stated that the identification system would allow citizens to remotely access government services and documents that require in-person visits to government offices, such as obtaining court files and filing official documents.  This current commitment seeks to continue this policy area by identifying individuals wishing to access government services remotely. However, this goal is not related to open government. More specifically, it calls for developing an integrated identification system that will enable remote access to government services through smart identification.

The first milestone, “engaging with the winning supplier,” is easy to verify. Later stages, less so. The next two milestones are only stated as “System establishment – Phase 1” and “Phase 2.” In regard to the description of the commitment, the stages of implementation are better defined, as they add a pilot activity with the courts’ administration and the establishment of the required technological system.

As stated, this commitment is not directly relevant to OGP values. While the commitment might be a worthwhile effort by the government to improve the level of service to citizens, it does not present new information to them or allow them to engage in any way in the democratic process or promote accountability or transparency. Furthermore, though this commitment may be related to important privacy concerns when providing government services to individuals, the notion of open government refers first and foremost to information that should be available to all, regardless of anyone’s identity.

Next steps

The IRM researchers do not recommend carrying this commitment forward to future action plans.

[33] Government OCT Authority, Open Government Action Plan for 2018–2019, pgs. 43-45 https://www.opengovpartnership.org/wp-content/uploads/2018/01/Israel_Action-Plan_2017-2019_EN.pdf

Commitments

  1. Civic Participation Processes in Government

    IL0023, 2017, Capacity Building

  2. Resolution Implementation Reports

    IL0024, 2017, E-Government

  3. Action Plan Performance Indicators

    IL0025, 2017, E-Government

  4. Government Call Centers

    IL0026, 2017, Marginalized Communities

  5. National Legislation Database

    IL0027, 2017, E-Government

  6. National Plan for the Reduction of Greenhouse Gas Emissions

    IL0028, 2017, Audits and Controls

  7. Transparency Criteria

    IL0029, 2017, Public Participation

  8. Publication of Information Legislative Amendments

    IL0030, 2017, Legislation & Regulation

  9. Transparency, Participation, Accessibility of Information in Local Authorities and Ministry of the Interior

    IL0031, 2017, E-Government

  10. Publicly Accessible Databases

    IL0032, 2017, E-Government

  11. Remotely Accessing Government Services

    IL0033, 2017, Capacity Building

  12. Paperless Government

    IL0034, 2017, E-Government

  13. Open-Source Code

    IL0035, 2017, E-Government

  14. Evaluation of Open Government Plan

    IL0036, 2017, OGP

  15. Contracting Between the Government and Private Sector

    IL0016, 2015, Open Contracting and Procurement

  16. Unified Website for Government Offices

    IL0017, 2015, Records Management

  17. Data.Gov

    IL0018, 2015, Open Data

  18. Public's Satisfaction with Government Services

    IL0019, 2015, Public Participation

  19. ATI on Legislation

    IL0020, 2015, Records Management

  20. Civic Participation Tools

    IL0021, 2015, E-Government

  21. Civic Participation

    IL0022, 2015, Public Participation

  22. Review of the Governmental Freedom of Information Unit's Authority

    IL0014, 2015, Capacity Building

  23. Web for FOI

    IL0015, 2015, Right to Information

  24. Establishing a Cross-Sector Forum That Promotes Open Government Programs

    IL0001, 2012, Public Participation

  25. State Budget Information Accessibility

    IL0002, 2012, Fiscal Transparency

  26. Publication of Work Plans in Government Offices

    IL0003, 2012, E-Government

  27. Establishing a System of Measurement and Review and Publicizing a Government Service Report to the Public

    IL0004, 2012, Capacity Building

  28. Cooperation Between the Government and the Public in Developing Online Applications

    IL0005, 2012, Private Sector

  29. Public Participation in Policymaking Processes

    IL0006, 2012, Public Participation

  30. Establishing a Freedom of Information Unit in the Ministry of Justice

    IL0007, 2012, Judiciary

  31. Developing Technology Infrastructure for Providing Government Services

    IL0008, 2012, E-Government

  32. Inter-Office Committee for Improving Business Processes

    IL0009, 2012, E-Government

  33. Creating a Government Contact Center (NAMAL - Meeting Point for Citizens)

    IL0010, 2012, E-Government

  34. Online Catalog of Government Services

    IL0011, 2012, E-Government

  35. Establishing a Unit for Government Service to the Public

    IL0012, 2012, Public Service Delivery

  36. Establishing a National Information Technology (IT) Unit Headed by a Government CIO

    IL0013, 2012, E-Government