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Digital Citizenship and Skills (IT0066)



Action Plan: Italy Action Plan 2019-2021

Action Plan Cycle: 2019

Status: Active


Lead Institution: Agency for Digital Italy (AGID) – Daniela Intravaia, Department for Public Administration (PCM – DFP) – Elio Gullo

Support Institution(s): Department for Youth and National Community Service (PCM-DGSCN), INPS, INAIL, Ministry of Culture (MIBAC), Unioncamere Regions and Autonomous Provinces City of Rome

Policy Areas

Capacity Building, Citizenship & Immigration, E-Government, Gender, Local Commitments, Marginalized Communities, Public Participation, Public Service Delivery, Safety Nets & Economic Inclusion

IRM Review

IRM Report: Italy Design Report 2019-2021

Starred: Pending IRM Review

Early Results: Pending IRM Review

Design i

Verifiable: Yes

Relevant to OGP Values: Access to Information , Civic Participation

Potential Impact:

Implementation i

Completion: Pending IRM Review


Background and objectives

As shown by recent DESI (Digital Economy & Social Index 2019) data, the low level of digital skills is a critical issue for Italy and is considered as one of the main causes of the delayed digital transformation process in the public sector.
Moreover, according to DESI, Italy needs strategic digital skills initiatives for the different population groups, such as, among others, elderly people, the unemployed and young people themselves, who are rarely the beneficiaries of targeted initiatives in relation to their specific needs. At the same time, businesses increasingly need to simplify their relationship with public administration, including access to services and meeting requirements.

In order to properly address the challenges connected with an increasingly digitally-oriented social and economic context, we need a synergic system of actions on digital skills for citizens, businesses and public employees. These measures cover different fields of action:
- basic digital skills needed by citizens to be able to interact consciously in an increasingly more digital social and occupational context, where DigComp 2.1 is the main EU shared reference framework;
- specialized skills to improve productivity and competitiveness in an economic context more and more oriented towards knowledge and information as well as effective management of public services;
- specific digital skills in a given working environment (defined by the OECD as “Digital Complementary Skills”) which, in the case of public administration, is characterized by specific operational processes and technological solutions regulated by norms (above all Legislative Decree 82/2005, Code of Digital Administration);
- digital management and e-leadership skills which are expressed in the ability to seize opportunities, benefits and challenges connected with the digital transformation and, hence, promote and drive change.

Together with the scarce pervasiveness of digital skills, there is an equal low awareness of digital citizenship rights. Technological evolution and the consequent demand for digital services by citizens and businesses imply the need to promote tools and initiatives to disseminate digital citizenship. It is therefore important to develop tools and initiatives to raise awareness about digital citizenship rights and the added value of digital services among citizens, in particular:
- supporting the implementation of digital citizenship and safeguarding it as both a right and an obligation: the right of digital citizens to access services; the obligation for citizens to comply with e-government requirements to be able to exercise their right;
- allow civil society to understand and learn about digital transformation projects in the public sector both engaging young people in the digital projects and promoting a platform dedicated to them.

The objective of this action is to implement the following activities in the field of digital citizenship:
- drafting a Handbook for citizens describing the main digital rights laid down in the Code of Digital Administration (CAD) which regulates and simplify the relationship between citizens and businesses and public administration;
- developing a “Youth Portal” to engage young people aged 14 to 35 and include them in the economic fabric of the country;
- developing a three-year work-linked training project on digital citizenship education: from being of aware of rights to welfare measures provided by INPS and literacy programmes to use online services;
- at regional level, increasing the number of free access points to ultra-broad band internet networks, increasing the quantity and range of available digital skills, increasing the number of places where you can co-design and co-evaluate public services (innovation labs, open lab, etc.).

Regarding digital skills, the objective of this action is implementing the following activities in line with the different fields of action:
- organizing initiatives to support the dissemination of digital skills for citizens also using a gender perspective;
- producing directly managed digital services and content in public libraries;
- launching a web based platform to self-assess skills and abilities public employees are required to have to work in an increasingly more digital public administration (digital complementary skills) and personalized training. The platform will be made available to all administrations and public employees after it is piloted with some large-sized administrations, including the City of Rome and INPS, that wish to use the digital skills self- evaluation system to support the development of internal training;
- developing technical regulations laying down the general requirements for digital innovation managers and helpful to prepare harmonization activities and other activities such as training and certification of digital skills in businesses.

Lead Administrations
Agency for Digital Italy (AGID) – Daniela Intravaia
Department for Public Administration (PCM – DFP) – Elio Gullo

Other administrations involved
Department for Youth and National Community Service (PCM-DGSCN), INPS, INAIL, Ministry of Culture (MIBAC), Unioncamere
Regions and Autonomous Provinces City of Rome

Monitoring contact person from the Open Government Forum
University of Salerno – Daniela Vellutino

IRM Midterm Status Summary

10. Digital citizenship and skills

For details of this commitment, see Italy Design Report 2019-2021.


  1. Open Data

    IT0057, 2019, Access to Information

  2. Transparency

    IT0058, 2019, Access to Information

  3. Register of Beneficial Owners

    IT0059, 2019, Anti-Corruption

  4. Support to Participation

    IT0060, 2019, Capacity Building

  5. Regulation of Stakeholders

    IT0061, 2019, E-Government

  6. Culture of Open Government

    IT0062, 2019, E-Government

  7. Corruption Prevention

    IT0063, 2019, Access to Information

  8. Simplification, Performance, and Equal Opportunities

    IT0064, 2019, E-Government

  9. Digital Services

    IT0065, 2019, Capacity Building

  10. Digital Citizenship and Skills

    IT0066, 2019, Capacity Building

  11. Shared National Agenda for the Enhancement of Public Data

    IT0023, 2016, Access to Information

  12. Opening Data on Mobility Through Opentrasporti

    IT0024, 2016, Access to Information

  13. Starred commitment Istat Linked Open Data

    IT0025, 2016, Access to Information

  14. Access and Reuse of Data from the Education System

    IT0026, 2016, Access to Information

  15. OpenCUP Portal – National Registry of Public Investment Projects

    IT0027, 2016, Access to Information

  16. Firenze Open Data

    IT0028, 2016, Access to Information

  17. FOIA: Implementation and Monitoring

    IT0029, 2016, Access to Information

  18. (More) Transparent Administration

    IT0030, 2016, Capacity Building

  19. Social Networks for Transparency in PA

    IT0031, 2016, Capacity Building

  20. Transparency of Data on Penitentiaries

    IT0032, 2016, Capacity Building

  21. Consip Tenders’ Dashboard

    IT0033, 2016, Anti-Corruption

  22. Transparent Milan: Public Registry of Elected and Appointed Representatives

    IT0034, 2016, E-Government

  23. Starred commitment Open Administration Week

    IT0035, 2016, Public Participation

  24. Strategy for Participation

    IT0036, 2016, Capacity Building

  25. Public Works 2.0

    IT0037, 2016, Capacity Building

  26. Starred commitment Rome Cooperates

    IT0038, 2016, Access to Information

  27. Bologna Decides and Transforms

    IT0039, 2016, Capacity Building

  28. Supporting and Protecting Whistleblowers

    IT0040, 2016, Anti-Corruption

  29. Follow the UBB

    IT0041, 2016, Access to Information

  30. Opencoesione Plus

    IT0042, 2016, Access to Information

  31. OPENAID 2.0

    IT0043, 2016, Access to Information

  32. Anticorruption Academy

    IT0044, 2016, Anti-Corruption

  33. Network of Digital Animators

    IT0045, 2016, E-Government

  34. Schoolkit: a Strategy to Value Best Practices in Education

    IT0046, 2016, Capacity Building

  35. Monitor the Education Reform “La Buona Scuola”

    IT0047, 2016, Capacity Building

  36. Transparency Registry of the Ministry for Economic Development

    IT0048, 2016, Capacity Building

  37. Roma Capitale - Transparent Agenda

    IT0049, 2016, Capacity Building

  38. Transparent Milan: Public Agenda of Meetings of Public Decision-Makers

    IT0050, 2016, E-Government

  39. Italia.It

    IT0051, 2016, Capacity Building

  40. Starred commitment Deployment of SPID to Support Innovation

    IT0052, 2016, Access to Justice

  41. Observatory on Digital Rights

    IT0053, 2016, Capacity Building

  42. Lecce - Start-Up in the City

    IT0054, 2016, Capacity Building

  43. Promoting Digital Skills

    IT0055, 2016, Capacity Building

  44. Becoming Digital Citizens

    IT0056, 2016, Capacity Building

  45. Open public procurement data

    IT0067, 2016, Access to Information

  46. Transparent regulations

    IT0068, 2016, E-Government

  47. Digitalize administrative processes

    IT0069, 2016, Access to Information

  48. Environmental evaluations portal

    IT0070, 2016, E-Government

  49. Digital system for waste managment data

    IT0071, 2016, E-Government

  50. Guidelines for Senate consultations

    IT0072, 2016, Public Participation

  51. Participa!

    IT0017, 2014, E-Government

  52. Equip Public Administrations (PA) for Participation

    IT0018, 2014, Capacity Building

  53. TransPArenti+1

    IT0019, 2014, Access to Information

  54. Open Data Portal

    IT0020, 2014, Access to Information

  55. Starred commitment Follow the Money (Soldipubblici)

    IT0021, 2014, Access to Information

  56. Digital Citizenship

    IT0022, 2014, Capacity Building

  57. Transparency Portal

    IT0001, 2012, E-Government

  58. Better Regulatory Framework Against Corruption Within the Public Administration

    IT0002, 2012, Anti-Corruption

  59. Starred commitment Information System on the Status of Actions Falling Under the Unitary Regional Planning

    IT0003, 2012, E-Government

  60. Cost Measurement and Reduction

    IT0004, 2012, Public Participation

  61. How To... (Initiative to Promote Transparency on Public Authority’S Websites)

    IT0005, 2012, E-Government

  62. Quantitative and Qualitative Development of Relations with Citizens and PA Stakeholders

    IT0006, 2012, Legislation & Regulation

  63. Facilitate Publication and Reuse of Public Data

    IT0007, 2012, Legislation & Regulation

  64. Enhancing the National Open Data Portal (Www.Dati.Gov.It)

    IT0008, 2012, Access to Information

  65. Promoting National Open Data Standards

    IT0009, 2012, Access to Information

  66. National Open Data Contest

    IT0010, 2012, Access to Information

  67. Preparation of the National Plan for Smart Communities

    IT0011, 2012, Local Commitments

  68. Public Consultation on New Policies and New Legislations

    IT0012, 2012, Public Participation

  69. Enhancing Participation and Collaboration in Territorial Innovative Actions

    IT0013, 2012, Local Commitments

  70. Opening up of New Areas for Public Service Development and Delivery

    IT0014, 2012,

  71. ICT Infrastructure Enhancement in Public Administrations

    IT0015, 2012, E-Government

  72. Cloud Computing Strategic Plan, Creation of PA Data Centres Within a Public-Private Partnership

    IT0016, 2012, E-Government

Open Government Partnership