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Implement New Computer Program in 6 Government Ministries to Improve Service Delivery (NG0029)



Action Plan: Nigeria Action Plan 2019-2021

Action Plan Cycle: 2019

Status: Active


Lead Institution: SERVICOM Presidency

Support Institution(s): OSGF, Ministry of Health, Ministry of Education, Ministry of Water Resources, Ministry of Power Works and Housing, Ministry of Agriculture, Ministry of Transportation (plus associated Agencies for these five Ministries) Office of the Head of Service of the Federation, Bureau of Public Service Reforms, VP’s Delivery Unit, Ministry of Finance, Ministry of Budget and National Planning, Ministry of Communications, Police Service Commission, Public Complaints Commission, Federal Judicial Service Commissions, National Orientation Agency, PENCOM, National Bureau of Statistics, Office of the SDGs Oxfam, Water Aid, Nextier, IITA, Action Aid, Citizens’ Connect, Citizens’ Gavel, Order Paper Advocacy Initiative, Public & Private Development Center, Connected Development (CODE), CSACEFA, Policy Alert, and their relevant partners from State and National levels – 4th tier (traditional leaders), Nigerian Policing Programme (NPP), CISLAC,PRIMOG , Citizen Commons, Partners West Africa Nigeria (PWAN), Safe & Sound Youth Awareness Initiative, Ethics and Corporate Compliance Institute of Nigeria, Youths in Africa Anti-corruption Network, NBA,Open Alliance , Brekete Family, ‘Majesty Media’, Team Member, PRIMORG, Citizen Commons African Centre for Leadership, Strategy & Development (Centre LSD), The Meluibe Empowerment Foundation.

Policy Areas

Capacity Building, E-Government, Education, Health, Infrastructure & Transport, Public Participation, Public Service Delivery

IRM Review

IRM Report: Pending IRM Review

Starred: Pending IRM Review

Early Results: Pending IRM Review

Design i

Verifiable: Pending IRM Review

Relevant to OGP Values: Pending IRM Review

Potential Impact: Pending IRM Review

Implementation i

Completion: Pending IRM Review


Brief description:
This commitment seeks to contribute to improve the integrity of Government and the citizens’ trust of Government Service delivery who deliver need-assessments based on timely, fair, equitable, effective and transparent services, through more motivated, people-oriented, result-driven, efficient and effective public services in six key sectors.

General problem:
Unsatisfactory delivery of public service leading to receding citizens’ trust and apathy in government and prevalence of negative practices such as nepotism, favoritism, corruption, social-inequality, delays and wastages.

Specific OGP issue:
Capacity and responsiveness of government to citizens’ needs, expectations and satisfaction; and the feedback capacity of citizens to engage government on their right to quality service.

Rationale for the commitment:
The success of ongoing strategic public sector reforms spearheaded by BPSR/HoS largely reliant on a people-oriented, innovative, open public service as perceived by citizens would be sustained by improved service delivery.

Main objective:
1. To improve and support emerging merit-based, transparent and accountable governance systems, responsive feedback mechanism.
2. To contribute to attitudinal change from public service providers and value orientation in public service (political and religious neutrality, absence of tribalism, sectionalism, nepotism, favouritism, etc.)
3. To improve efficiency and process through the adherence to standards in Service Charter of the public sector rules and regulations, resulting in quality and satisfactory services rendered to the public.
4. To encourage good practices in the public service and replication with sub-nationals on steps to improving the quality of service delivery in line with global best practices.

Anticipated impact:
Increased access to quality and satisfactory services in the Health, Education, Agriculture and (infrastructure) Transportation, Works, Housing and Power sectors.

See action plan for milestone activities


  1. Participatory Budgeting

    NG0015, 2019, Anti-Corruption

  2. Implement Open Contracting and the Open Contracting Data Standard

    NG0016, 2019, Access to Information

  3. Transparent Tax Revenue Reporting

    NG0017, 2019, Legislation & Regulation

  4. Open Contracting and Licensing in Extractives

    NG0018, 2019, Access to Information

  5. Implement EITI Standard

    NG0019, 2019, Anti-Corruption

  6. Establish Beneficial Ownership Registry

    NG0020, 2019, Access to Information

  7. Strengthen Asset Recovery Legislation

    NG0021, 2019, Anti-Corruption

  8. Implement National Anti-Corruption Strategy

    NG0022, 2019, Anti-Corruption

  9. Improve Compliance with Freedom of Information Act with Focus on Records Management

    NG0023, 2019, Access to Information

  10. Improved Compliance with Mandatory Publication Provisions Requirement (FOIA)

    NG0024, 2019, Access to Information

  11. Implement Permanent Dialogue Mechanism

    NG0025, 2019, Dispute Resolution & Legal Assistance

  12. Aggregate Citizens' Feedback on Programs

    NG0026, 2019, E-Government

  13. Freedom of Association, Assembly, and Expression

    NG0027, 2019, Civic Space

  14. Enhance Participation of the Vulnerable

    NG0028, 2019, Capacity Building

  15. Implement New Computer Program in 6 Government Ministries to Improve Service Delivery

    NG0029, 2019, Capacity Building

  16. Legal Instrument to Strengthen SERVICOM

    NG0030, 2019, Legislation & Regulation

  17. Citizen Participation in Budget Cycle

    NG0001, 2017, Access to Information

  18. Open Contracting

    NG0002, 2017, Access to Information

  19. Extractive Sector Transparency

    NG0003, 2017, Access to Information

  20. Tax Reporting Standards

    NG0004, 2017, Fiscal Openness

  21. World Bank Doing Business Index

    NG0005, 2017, Infrastructure & Transport

  22. Beneficial Ownership Register

    NG0006, 2017, Anti-Corruption

  23. Anti-Corruption Informationi Sharing

    NG0007, 2017, Anti-Corruption

  24. Asset Recovery Legislation

    NG0008, 2017, Capacity Building

  25. Anti-Corruption Activity Coordination

    NG0009, 2017, Anti-Corruption

  26. FOIA Compliance for Annual Reporting

    NG0010, 2017, Access to Information

  27. FOIA Compliance for Disclosure

    NG0011, 2017, Access to Information

  28. Permanent Dialogue Mechanism

    NG0012, 2017, Fiscal Openness

  29. Joint Governmnet-Civil Society Legislation Review

    NG0013, 2017, Fiscal Openness

  30. Technology-Based Citizens' Feedback

    NG0014, 2017, E-Government

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