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Ukraine

Priority Electronic Services (UA0081)

Overview

At-a-Glance

Action Plan: Ukraine Action Plan 2018-2020

Action Plan Cycle: 2018

Status: Active

Institutions

Lead Institution: State e-Government Agency MoE Other central executive bodies

Support Institution(s): USAID and UK aid-funded Transparency and Accountability in Public Administration and Services Program/TAPAS, UNDP in Ukraine, OSCE Project Coordinator in Ukraine, E-Governance for Accountability and Participation (EGAP) Program, Ukrainian Network of Integrity and Compliance, other CSOs and international organizations (upon their consent)

Policy Areas

Citizenship & Immigration, E-Government, Environment and Climate, Infrastructure & Transport, Labor, Land & Spatial Planning, Public Service Delivery

IRM Review

IRM Report: Ukraine Design Report 2018-2020

Starred: Pending IRM Review

Early Results: Pending IRM Review

Design i

Verifiable: Yes

Relevant to OGP Values: Pending IRM Review

Potential Impact:

Implementation i

Completion: Pending IRM Review

Description

Introducing priority electronic services The Concept Note of E-Services Development in Ukraine until 2020 is developed by the State e-Government Agency and adopted by the CMU Ordinance # 797 of 8 November 2011. Over 2016-2018, the State e-Government Agency jointly with other respective public authorities and supported by international donors launched approximately 120 priority e-services in the following sectors: • Social protection; 20 • Construction and real estate; • Land and environment protection; • Business registration and operation; • Citizenship and migration • Security and litigation; • Finance and tax; • Transport. Implementation of one-stop-shop for ensuring access of natural persons and private entities to information of the activities of public authorities is provided by developing the unified requirements to the development, maintaining and integration/interaction of the websites of public authorities. At the same time, it is necessary to develop the unified coordinated national policy in this field. The most priority problems that need solutions are: • Lack of unified requirements to introducing e-services; • Lack of regulation of e-identification and authentication of clients during administrative service provision; • Lack of inter-agency e-interaction during administrative service provision; • Complexity and over-regulation of the procedure of administrative service provision; • Lack of clearly determined format of an e-document that regulates the procedure of filing documents for receiving an administrative service; • Lack of unified information and telecommunication system to provide e-services based on the established requirements; • Low level of trust to e-interaction on the side of administrative service providers and clients; • Poor readiness of public officials, local self-government officials, natural persons and legal entities to introducing e-services. Moreover, citizens’ awareness of the steps and procedures to set up a business or to receive documents related to various life situations (birth of a child, receiving a passport, registration of a vehicle and receiving a driver’s license, etc.) remains poor. One of key problems is that the information on administrative services is dispersed and not in reader-friendly language. It is necessary to develop a convenient reader-friendly service that will explain the list of necessary steps and explanations targeted to users having various life situations. Actions Responsible Timeframe Partners Indicator 1. Introducing e-provision of priority administrative services State e-Government Agency MoE Other central executive bodies January – December 2019 USAID and UK aid-funded Transparency and Accountability in Public Administration and Services Program/TAPAS, UNDP in Ukraine, 100 priority e-services are launched online 21 OSCE Project Coordinator in Ukraine, E-Governance for Accountability and Participation (EGAP) Program, Ukrainian Network of Integrity and Compliance, other CSOs and international organizations (upon their consent) 2. Launching the Unified EGovernance Web-Portal (portal.kmu.gov.ua) State e-Government Agency SCMU Throughout 2019 USAID and UK aid-funded Transparency and Accountability in Public Administration and Services Program/TAPAS, UNDP in Ukraine, OSCE Project Coordinator in Ukraine, E-Governance for Accountability and Participation (EGAP) Program, Ukrainian Network of Integrity and Compliance, other CSOs and international organizations (upon their consent) Unified E-Governance Web-Portal put to beta-testing, modules of monitoring the priority actions of the CMU on 2019 to implement the Public Administration Reform Strategy for 2016-2020 launched, rolling out of sub-systems of analysis and corporate communications launched 3. Launching the Life Situations client-oriented online service on the Unified State Web-Portal of Administrative Services to provide business entities and citizens with convenient services that explains necessary steps to users who have the respective life situations MoE Other central executive bodies Throughout 2019 USAID and UK aid-funded Transparency and Accountability in Public Administration and Services Program/TAPAS, UNDP in Ukraine, OSCE Project Coordinator in Ukraine, E-Governance for Accountability and Participation (EGAP) Program, Ukrainian Network of Integrity and Compliance, other CSOs and international organizations (upon their consent) Adequate operation of Life Situations client-oriented service ensured 22 Expected results of this activity are improving the quality of administrative service provision for citizens and business entities in line with the European requirements, simplifying the procedure of receiving them; improving performance of public authorities and local self-government bodies in the respective field; reducing corruption risks in administrative service provision; improving performance of public officials; ensuring access of citizens and businesses to information on services; raising awareness of citizens and business entities on the steps and procedures related to a specific life situation they have.

IRM Midterm Status Summary

12. Introduce priority electronic services

Language of the commitment as it appears in the action plan: [107] Introducing priority electronic services

The Concept Note of E-Services Development in Ukraine until 2020 is developed by the State e-Government Agency and adopted by the CMU Ordinance # 797 of 8 November 2011.

Over 2016-2018, the State e-Government Agency jointly with other respective public authorities and supported by international donors launched approximately 120 priority e-services in the following sectors:

  • Social protection;
  • Construction and real estate;
  • Land and environment protection;
  • Business registration and operation;
  • Citizenship and migration
  • Security and litigation;
  • Finance and tax;

Implementation of one-stop-shop for ensuring access of natural persons and private entities to information of the activities of public authorities is provided by developing the unified requirements to the development, maintaining and integration/interaction of the websites of public authorities.

At the same time, it is necessary to develop the unified coordinated national policy in this field.

The most priority problems that need solutions are:

  • Lack of unified requirements to introducing e-services;
  • Lack of regulation of e-identification and authentication of clients during administrative service provision;
  • Lack of inter-agency e-interaction during administrative service provision;
  • Complexity and over-regulation of the procedure of administrative service provision;
  • Lack of clearly determined format of an e-document that regulates the procedure of filing documents for receiving an administrative service;
  • Lack of unified information and telecommunication system to provide e-services based on the established requirements;
  • Low level of trust to e-interaction on the side of administrative service providers and clients;
  • Poor readiness of public officials, local self-government officials, natural persons and legal entities to introducing e-services.

Moreover, citizens’ awareness of the steps and procedures to set up a business or to receive documents related to various life situations (birth of a child, receiving a passport, registration of a vehicle and receiving a driver’s license, etc.) remains poor. One of key problems is that the information on administrative services is dispersed and not in reader-friendly language.

It is necessary to develop a convenient reader-friendly service that will explain the list of necessary steps and explanations targeted to users having various life situations

Milestones:

  1. Introducing e-provision of priority administrative services
  2. Launching the Unified E-Governance Web-Portal (portal.kmu.gov.ua)
  3. Launching the Life Situations client-oriented online service on the Unified State Web-Portal of Administrative Services to provide business entities and citizens with convenient services that explains necessary steps to users who have the respective life situations

Start Date: January 2019

End Date: December 2019

Context and objectives

Ukraine has already made substantial progress on e-services, but multiple problems remain, [108] including a lack of unified requirements and data-sharing protocols, and low levels of trust, awareness, and readiness among both officials and citizens. [109] This commitment addresses one part of those challenges through developing a user-friendly Unified E-Governance web-portal to explain necessary steps for procedures. While some milestones seem completed prior to the action plan, each of the activities has a set of indicators, making the commitment verifiable. Although this initiative embarks on introducing useful electronic services, the commitment objectives do not demonstrate clear connection to OGP values.

The government expects this initiative to improve service provision and public agency performance, reduce corruption, and raise awareness of and access to information about services. The official of the State Agency for e-Governance (eGovAgency) emphasized the agency’s aim to create accessible, transparent, cyber-safe, free from corruption, low-cost, fast, and convenient e-services. [110] Considering the scope of activities and the potential to provide user-friendly information on public e-services, this commitment can have a moderate impact.

Next steps

To ensure effective implementation of this commitment, the IRM researcher suggests the Cabinet of Ministers consider two recommendations.

  • Facilitate interaction among government agencies to make sure that they reach an agreement on their mandates and tasks.
  • Launch an awareness-raising campaign to communicate to end users the information about the new e-services arranged around life situations.
[108] “The Cabinet of Ministers of Ukraine. Decree on 18 December 2018 #1088-p” The Government Portal, The Unified Web-portal of Executive Authorities of Ukraine (Cabinet of Ministers of Ukraine Secretariat, 18 Dec. 2018), https://www.kmu.gov.ua/storage/app/media/17-civik-2018/partnerstvo/plan_2018%20-%202020.pdf.
[109] “Policy Brief #4: Building New Architecture for E-services in Ukraine” in Policy Briefs on Good E-Governance (EGAP, Jan. 2019), https://egap.in.ua/biblioteka/analitychni-zapysky-z-efektyvnoho-e-uriaduvannia-vypusk-4/?wpdmdl=9010&ind=SuFsfOoSiYMpcI6e1fAXhdwSa2I01yk8WwixWvgdH_7TxznnxbFT5lRv9BvmbzXA.
[110] Tetiana Syvolapenko (eGovAgency), email exchange with IRM researcher, 27 Feb. 2019.

Commitments

  1. Infrastructure Data Portal

    UA0070, 2018, Anti-Corruption

  2. Open Standard for e-System

    UA0071, 2018, E-Government

  3. Ensuring Openness and Transparency of Selling Public Assets and Property

    UA0072, 2018, E-Government

  4. Transparency in Public Procurement (Prozorro)

    UA0073, 2018, Access to Information

  5. Awarenss Raising About Social and Economic Development

    UA0074, 2018, Aid

  6. e-Calls for Proposals to Support CSOs

    UA0075, 2018, Civic Space

  7. Beneficial Ownership Registry

    UA0076, 2018, Anti-Corruption

  8. Anti-Corruption Training

    UA0077, 2018, Anti-Corruption

  9. Publishing Environmental Information

    UA0078, 2018, E-Government

  10. Database of Natural Resources

    UA0079, 2018, Access to Information

  11. Interactive Map of Mines

    UA0080, 2018, E-Government

  12. Priority Electronic Services

    UA0081, 2018, Citizenship & Immigration

  13. Online Platform for Executive Bodies and CSOs

    UA0082, 2018, Civic Space

  14. EITI Online Data

    UA0083, 2018, Access to Information

  15. Electronic Resources for Education

    UA0084, 2018, Access to Information

  16. Online Verification of Education Certificates

    UA0085, 2018, E-Government

  17. Free Access to National Repository for Academic Texts

    UA0086, 2018, E-Government

  18. Administrative Service Decentrilisation and Improvement

    UA0057, 2016, Capacity Building

  19. United State Portal Extension; Electronic Government Information Services Unification; Modern Tools for Electronic Identification

    UA0058, 2016, Capacity Building

  20. System for Entities Performing Government Functions

    UA0059, 2016, Anti-Corruption

  21. Free Urban Planning Documentation

    UA0060, 2016, E-Government

  22. Beneficial Ownership Verification System

    UA0061, 2016, Anti-Corruption

  23. CoST Beneficial Ownership Standards

    UA0062, 2016, Anti-Corruption

  24. Transpartent Budget System

    UA0063, 2016,

  25. Starred commitment Open Public Procurement

    UA0064, 2016, Access to Information

  26. Starred commitment Extractive Industries Transparency Initiative

    UA0065, 2016, Anti-Corruption

  27. Environmental Public Monitoring

    UA0066, 2016, Access to Information

  28. Community Policing System

    UA0067, 2016, Education

  29. Draft Law on Public Consultations

    UA0068, 2016, Legislation & Regulation

  30. Development of E-Democracy.

    UA0069, 2016, E-petitions

  31. Improve Government Rules on CSO Involvement

    UA0031, 2014, E-Government

  32. Financing of Charities

    UA0032, 2014, Civic Space

  33. Not-For-Profit Status for CSOs

    UA0033, 2014, Civic Space

  34. Public Participation Law

    UA0034, 2014, E-Government

  35. Establishing Rules on Processing Official Information

    UA0035, 2014, Access to Information

  36. Access to Urban Planning Documents

    UA0036, 2014, E-Government

  37. Starred commitment Access to Communist-Era Archives

    UA0037, 2014, Legislation & Regulation

  38. Starred commitment Draft Law on Open Data

    UA0038, 2014, Access to Information

  39. Starred commitment Supervisory Mechanism for the Right to Information

    UA0039, 2014, Access to Information

  40. Compliance with EITI

    UA0040, 2014, Anti-Corruption

  41. Monitoring of Infrastructure Projects

    UA0041, 2014, Anti-Corruption

  42. Adopt Regional Anti-Corruption Programmes

    UA0042, 2014, Anti-Corruption

  43. Corruption Risk Assessment Methodology

    UA0043, 2014, Anti-Corruption

  44. Starred commitment Asset Disclosure on a Single Web Portal

    UA0044, 2014, Anti-Corruption

  45. Law on Administrative Procedure

    UA0045, 2014, Legislation & Regulation

  46. Law on Streamlining Payment of Administrative Fees

    UA0046, 2014, E-Government

  47. Administrative Services Portal

    UA0047, 2014, Access to Information

  48. Draft Law on Decentralisation of Administrative Services

    UA0048, 2014, Legislation & Regulation

  49. Draft Law on Social Services

    UA0049, 2014, E-Government

  50. e-Government Laws

    UA0050, 2014, E-Government

  51. Electronic Readiness Assessment

    UA0051, 2014, E-Government

  52. Government Regulations on Open Data

    UA0052, 2014, Access to Information

  53. Electronic Democracy Development Roadmap

    UA0053, 2014, E-Government

  54. Open Budget Initiatives

    UA0054, 2014, Access to Information

  55. e-Petitions

    UA0055, 2014, Dispute Resolution & Legal Assistance

  56. e-Governance Training for Local Government

    UA0056, 2014, Capacity Building

  57. Laws on Public Participation

    UA0001, 2012, Civic Space

  58. Amendments to the Law on Community Associations

    UA0002, 2012, Civic Space

  59. Amendments to Resolutions on Collaboration with Civil Society

    UA0003, 2012, E-Government

  60. Training for Public Servants on Consultations

    UA0004, 2012, Capacity Building

  61. Harmonisation of Access to Information Laws

    UA0005, 2012, Access to Information

  62. By-Laws on Access to Information

    UA0006, 2012, Access to Information

  63. Guidelines for Classifying Data

    UA0007, 2012, Public Participation

  64. Public Information Recording Systems

    UA0008, 2012,

  65. Law on Public Broadcasting

    UA0009, 2012, Civic Space

  66. Public Access to Information in State Registers

    UA0010, 2012, E-Government

  67. Starred commitment Extractive Industries Transparency Initiative

    UA0011, 2012, Anti-Corruption

  68. Law for Controlling Declarations of Public Servants

    UA0012, 2012, Anti-Corruption

  69. Public Declarations of Officials’ Assets

    UA0013, 2012, Anti-Corruption

  70. Guidelines on Conflicts of Interest

    UA0014, 2012, Anti-Corruption

  71. Updated Anti-Corruption Laws

    UA0015, 2012, E-Government

  72. Regional Anti-Corruption Programmes

    UA0016, 2012, E-Government

  73. Law on Competitive e-Government Procurement

    UA0017, 2012, Anti-Corruption

  74. Starred commitment Administrative Services Reforms

    UA0018, 2012, E-Government

  75. Electronic Access to Administrative Services

    UA0019, 2012, E-Government

  76. Governmental Web Portal of Administrative Services

    UA0020, 2012, E-Government

  77. Administrative Services in a Digital Format

    UA0021, 2012,

  78. Starred commitment Regional Administrative Service Centres

    UA0022, 2012, Public Service Delivery

  79. Programme for Promotion of e-Government

    UA0023, 2012, E-Government

  80. Electronic Collaboration Between Executive Agencies

    UA0024, 2012,

  81. Web-Based Petitions System

    UA0025, 2012, E-petitions

  82. One Stop Shop for e-Reporting

    UA0026, 2012, E-Government

  83. e-Region Pilot Project

    UA0027, 2012, E-Government

  84. Network of e-Government Practitioners

    UA0028, 2012, Public Participation

  85. Public Libraries as Bridges Towards e-Governance

    UA0029, 2012, E-Government

  86. e-Government Knowledge Management Portal

    UA0030, 2012,

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