Developing a Services-Monitoring Body (JO0041)
Overview
At-a-Glance
Action Plan: Jordan, Second Action Plan, 2014-2016
Action Plan Cycle: 2014
Status:
Institutions
Lead Institution: Ministry of Public Sector Development
Support Institution(s): NA
Policy Areas
Public ParticipationIRM Review
IRM Report: Jordan End-of-Term Report 2014-2016, Jordan IRM Progress Report 2014-2015
Early Results: Worsens
Design i
Verifiable: No
Relevant to OGP Values: Yes
Ambition (see definition): Low
Implementation i
Description
Developing a monitoring body for assess government services and measuring customer satisfaction. Milestones: 1. Setting up the observatory’s technical specifications. 2. Training workshops. 3. Launching the observatory. 4. Receiving suggestions and comments from the customers. 5. Monitoring reports. Responsible institution: Ministry of Public Sector Development Supporting institution: Not specified Start date: First quarter 2014 End date: Fourth quarter 2016
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