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Buenos Aires, Argentina

Transport and Mobility (BUE0009)

Overview

At-a-Glance

Action Plan: Buenos Aires Action Plan 2018-2020

Action Plan Cycle: 2018

Status: Active

Institutions

Lead Institution: NA

Support Institution(s): Other actors involved • Government - General Secretariat and International Relations - Transport Secretariat - Secretariat for Citizen Culture and Public Service of the City of Buenos Aires - Ministry of Urban Development and Transport of the City of Buenos Aires • Civil Society / Private Sector - Citizens users of the services - Universities and institutions who work on and re- search into sustainable mobility topics - EnElSubte.com / Wikimedia - SubteData (Laboratory of Public Policies)

Policy Areas

Capacity Building, E-Government, Infrastructure & Transport, Open Data, Private Sector, Public Participation, Public Service Delivery, Subnational, Sustainable Development Goals

IRM Review

IRM Report: Pending IRM Review

Starred: Pending IRM Review

Early Results: Pending IRM Review

Design i

Verifiable: Pending IRM Review

Relevant to OGP Values: Not Relevant

Potential Impact: Pending IRM Review

Implementation i

Completion: Pending IRM Review

Description

Title Transport and mobility: user experience
Link with the Sustainable
Development Agenda 2030 (SDG) SDG 11: Sustainable cities and communities
Status quo / Issue to be addressed
Sustainable mobility and the underground system are
the most recurrent topics in the deliberative forums
of the OGP co-creation process. We will seek to address concerns through open government initiatives.
Sustainable mobility is a key factor to make a human
scale city more connected and healthier for everyone.
During the last years, the government has promoted
the bicycle as a sustainable and safe means of transport by building bike lanes and a system of free public
bikes in different points of the City. This led to a growth in the use of the bicycle as a means of transport.
Citizens’ topics of interest to be addressed: expansion
of the bike lane network, stations, etc.; road safety
education; healthy and non-motorised mobility.
Furthermore, the underground is the most important
means of transport of the City of Buenos Aires, it
has an average of 1,300,000 users per day according
to data from July 2018. While there is currently information published regarding the service (including some
datasets in open format), there is still a need to open
complete and quality information. The promotion of
user education, diffusion of reporting channels and
the publication of quality information in open format
would contribute to improve accountability and public
conversation., General objective
Taking into consideration that sustainable mobility
is a topic that contributes to a healthy human scale
city, that it is in the public agenda and it is a topic
of interest for neighbours according to the forums,
we will seek to open information on the programme
to promote sustainable mobility and generate an open
planning based on user experience.
Likewise, we will seek to open information on the underground service through open formats, diffuse reporting channels to improve the information flow, and
begin a process of cultural change to promote transparency, accountability and citizen participation.
Government area in
charge and contact
Paula Bisiau, Deputy secretary
Under-secretariat for Sustainable and Safe Mobility
paulabisiau@buenosaires.gob.ar
Sergio Hernández, Manager
Institutional Relations and Communications
Undergrounds of Buenos Aires State Company (SBASE)
shernandez@sbase.com.ar
Other actors involved
• Government
- General Secretariat and International Relations
- Transport Secretariat
- Secretariat for Citizen Culture and Public Service
of the City of Buenos Aires
- Ministry of Urban Development and Transport of
the City of Buenos Aires
• Civil Society / Private Sector
- Citizens users of the services
- Universities and institutions who work on and re-
search into sustainable mobility topics
- EnElSubte.com / Wikimedia
- SubteData (Laboratory of Public Policies) Brief description of the initiative
Improve the planning of policies for the promotion of
the use of bicycles by opening and bringing the policy-making process and information programmes closer to citizens. We will seek to provide information,
communication tools and guidance for the promotion
of sustainable and safe mobility practices and encourage collaborative work between public and private
sectors and the third sector in order to optimise resources, redirect efforts and leverage actions related to the topic. We will also work collaboratively in
the construction of indicators, their revision, etc.
Likewise, work will be done to provide citizens with information regarding the underground service, diffuse
reporting channels to improve the flow of information
and begin a cultural change in this public transport
system.
Describe the way in which this
commitment is relevant to strengthen
OGP values of transparency, access to
information, public accountability, civic
participation, and technology and
innovation for openness and accountability
The initiative has a facet of transparency and openness of information regarding the promotion of the
use of bicycles as a means of transport as well as of
the operation of the underground public service.
It contemplates accountability to increase the monitoring capacity of the Civil Society and citizens
regarding the effective use of the public resources
allocated to the sustainable mobility and underground
service programmes.
It has a citizen participation aspect in order to: generate feedback stages and assess satisfaction and
the access to information, collect information, proposals, suggestions and revise indicators. It also encourages dialogue and citizen participation through
the diffusion of channels for complaints, openness of
information and campaigns on cultural change in the
underground.
Transport and mobility
Milestones Ongoing or new
commitment Start date End date
1. Sustainable Mobility: open planning based on user experience
1.1 Publish information regarding the promotion
of the use of bicycle as a means of transport in
the city, in an accessible manner for citizens, (bike
lanes, EcoBici Programme, bike racks, “estaciones
de mecánica sencilla gratuitas” – free repair stations – stores with exclusive discounts for bikers,
activities to promote the use of the bicycle as a
means of transport, road safety programmes,
etc.) and disseminate the information among neighbours and the interested public, in particular.
New March 2019 June 2020
1.2 Generate at least 3 citizen feedback stages to:
i. assess citizens’ satisfaction level, ii. ensure accountability regarding the planning milestones, iii.
gather users’ suggestions, proposals and information. The stages will coordinate on-site and virtual
means, they will be disseminated through social networks and surveys, questionnaires and forms will
be implemented..
New March 2019 June 2019
1.3 Draw up a report on indicators about the state
of bike transport in the City by the end of the
period 2020 which summarizes the contributions
provided by the citizens to be considered in future
planning processes.
New July 2020 September
2020 2. Mi Subte BA (My underground - Buenos Aires)
2.1 Improve the diffusion of channels for complaints to increase user’s knowledge (147, web page,
social networks) through information campaigns
regarding existing channels; information at public
institutions, etc.
Ongoing September
2018
December
2019
2.2 Develop and implement a campaign on cultural
change and education aimed at promoting a better use of the underground as a means of transport and improving coexistence in it. Examples of
actions to be conducted: campaign aimed at minding the yellow line when waiting for the underground in the platform; allowing the exit of passengers before getting on the underground unit,
among others. The campaign will be disseminated
mainly through interventions and posters at busy
underground stations, social networks, audio messages from the drivers, subtv, wi-fi network, Subte
App (Underground application)
New November
2018
December
2019
2.3 Publication of information, in open format,
aboutstatistics and operation of services (operation,maintenance, improvements, investments,
extensions, etc.)
New August 2019 August
2020


Buenos Aires, Argentina's Commitments

  1. Access to Government

    BUE0006, 2018, Capacity Building

  2. Human Scale City

    BUE0007, 2018, Capacity Building

  3. Gender Equality

    BUE0008, 2018, Capacity Building

  4. Transport and Mobility

    BUE0009, 2018, Capacity Building

  5. Housing: Indicators System

    BUE0010, 2018, Capacity Building

  6. Starred commitment Transparency in Executive, Legislative and Judicial Branches

    BUE0001, 2017, Capacity Building

  7. Coordination in the Production and Publication of Data in an Open State

    BUE0002, 2017, Capacity Building

  8. Opening Data in GTFS Format Transport

    BUE0003, 2017, E-Government

  9. Starred commitment Comprehensive Portal Providing Information and Channel Report on Sexual and Reproductive Health in the City of Buenos Aires.

    BUE0004, 2017, E-Government

  10. Map of Infrastructure in Schools

    BUE0005, 2017, E-Government