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Public Consultation Reform (ID0100)



Action Plan: Indonesia Action Plan 2018-2020

Action Plan Cycle: 2018

Status: Active


Lead Institution: Ministry of Administrative and Bureaucratic Reform

Support Institution(s): 1. Ministry of Education and Culture 2. Ministry of Health 3. Ministry of Social Service 4. Ministry of Home Affairs, YAPPIKA-ActionAid

Policy Areas

Capacity Building, Education, Health, Marginalized Communities, Public Participation, Public Service Delivery, Sustainable Development Goals

IRM Review

IRM Report: Pending IRM Review

Starred: Pending IRM Review

Early Results: Pending IRM Review

Design i

Verifiable: Pending IRM Review

Relevant to OGP Values: Not Relevant

Potential Impact: Pending IRM Review

Implementation i

Completion: Pending IRM Review


January 2019 - December 2020
Commitment Description
Lead implementing
Ministry of Administrative and Bureaucratic Reform
People usually find difficulties to access public
services, meanwhile, it is known that the government
has received many complaints and even
recommendations from society. Regarding this, Public
Consultation Forum needs to be implemented as
mandated in the Minister of Administrative and
Bureaucratic Reform Regulation Number 16/2017 on
Guidelines on Public Consultation Forum in the Public
Services Unit, supported by Circular Letter No.
56/2017 on Establishment of Public Consultation
Forum in Public Services.
The regulation mandates each of government
institutions that carry out public services to implement
the Public Consultation Forum as a platform for
people participation in improving public services.
Moreover, all government institutions that carry out
public services are required to have Public
Consultation Forum as a form of public involvement in
public service management. To support the
implementation, several documents must be made,
such as 1. Regulation of public service; 2. Standard of
services; 3. Monitoring and evaluation of public
service management; 4. Rewarding; 5. Community
satisfaction survey; and 6. Other regulation related to
public service.
The implementation of Public Consultation Forum
should be done with face to face interaction such as
joint meeting, focus group discussion, public hearing,
academic workshop, and development planning
conference. It also can be done indirectly by radio
communication, a talk show on television, social
media, online application, and survey and complaint
The commitment was previously included in Open
Government National Action Plan 2016-2017.
However, based on data from Ministry of
Administrative and Bureaucratic Reform, there has
not been any ministry or public institution that
performs Public Consultation Forum. This resulted in
the commitment to be included in the National Action
Plan 2018-2020 to encourage public participation.
Bolstering the Grand Challenge of Open Government Indonesia, this commitment aims for the Public
Consultation Forum to be implemented in three
sectors, which are, Ministry of Education and Culture,
Ministry of Health, and Ministry of Social Affairs.
Public Consultation Forum commitment appears twice
in Open Government National Action Plan. In National
Action Plan 2018-2020, Public Consultation Forum will
focus on the socialization specifically in ministries and
institutions level, along with registering government
institutions which had already implemented Public
Public Consultation Forum should be done with face to
face interaction such as joint meeting, focus group
discussion, public hearing, academic workshop, and
development planning conference. It also can be done
indirectly by radio communication, a talk show on
television, social media, online application, and survey
and complaint channel. The list of stakeholders can be
involved are media, the private sector, woman
organization, civil society organization, and many
more. As pilot projects of Public Consultation Forum, it
will be focused on three sectors: Education, Health,
and Poverty Eradication.
What is the commitment?
The commitment is implemented by making a series of
meetings with ministries and institutions to immediately
initiate the forming of Public Consultation Forum,
followed by three steps of implementations which
consist of three phases, which are,
pre-implementation, implementation, and monitoring
and evaluation.
Those three steps mandate public consultation to be
done from the concept of formulation, problem-solving,
and up to monitoring and observing by society.
Furthermore, Ministry of Administrative and
Bureaucratic Reform created the list of ministries and
institutions that already have implemented the Public
Consultation Forum.
How will the commitment
contribute to solve the public
The commitment is relevant to the Open Government
Partnership values which are transparency, civic
participation, and accountability.
Why is this commitment relevant
to OGP values?
● Transparency is related to the quality of public
information disclosure and the people accessibility
for information.
● Civic participation where there is the openness of
the regulation-making process that involving
society with the various medium.
● Accountability in regulation or mechanism where
the government can hold responsible for every
regulation or decision it took. The manifestation of transparency is shown by the
opening of regulation data, program and
monitoring-evaluation result of public service
implementation that can be accessed by people before
attending the Public Consultation Forum. Then, the
public participation is shown in the Public Consultation
Forum enforcement in every ministries and institution
so that people could participate in the implementation
of public service. Furthermore, accountability is
actualized by Public Consultation Forum as a
mechanism where the government gives the response
to people’s opinions on public service delivery The commitment is in line with the achievement effort
of Sustainable Development Goals (SDGs) No. 16:
“Promote peaceful and inclusive societies for
sustainable development, provide access to justice for
all and build effective, accountable and inclusive
institutions at all levels.” Especially on no. 16.7:
”Ensure responsive, inclusive, participatory and
representative decision-making at all levels” and on
no. 16.10: “Ensure public access to information and
protect fundamental freedoms, in accordance with
national legislation and international agreements.” This
commitment shows an acknowledgment of the
importance of an open and participatory
decision-making mechanism in sustainable
development. 1. The socialization of Public
Consultation Forum to 90 national
and regional government
January 2019 December 2019
2. The development of the database
to support the monitoring and
evaluation of Public Consultation
September 2020 December 2020 3. The availability of three pilot
projects on Public Consultation
Forum in government institution
specifically in Ministry of Education
amd Culture, Ministry of Health, and
Ministry of Social Service January 2020 December 2020, Contact information
Other Actors
State actors
1. Ministry of Education and Culture
2. Ministry of Health
3. Ministry of Social Service 4. Ministry of Home Affairs. CSOs, private
sector, multilaterals,
working groups


  1. Extractives Data Management

    ID0092, 2018, Beneficial Ownership

  2. Transparency and Participation in Health Data

    ID0093, 2018, E-Government

  3. Public Service Data

    ID0094, 2018, E-Government

  4. Participatory Education Budget

    ID0095, 2018, Capacity Building

  5. Participatory Village Government Planning

    ID0096, 2018, Capacity Building

  6. Civic Participation in E-Legislation Portal

    ID0097, 2018, E-Government

  7. Election Data Openness

    ID0098, 2018, E-Government

  8. Health Service Data

    ID0099, 2018, E-Government

  9. Public Consultation Reform

    ID0100, 2018, Capacity Building

  10. LAPOR!-SP4N Quality Improvements

    ID0101, 2018, Capacity Building

  11. Complaint System for Environment

    ID0102, 2018, E-Government

  12. Government Procurement Transparency

    ID0103, 2018, Capacity Building

  13. Strenthening Open Data

    ID0104, 2018, E-Government

  14. Improvements to Legal Aid

    ID0105, 2018, Capacity Building

  15. Open Government Strategic Plan

    ID0047, 2016, OGP

  16. Public Agency Consultation Guidlines

    ID0048, 2016, Capacity Building

  17. Good Governance Manual and Public Consultations to Reach SDGs

    ID0049, 2016, Capacity Building

  18. Geospatial Information Management

    ID0050, 2016, Capacity Building

  19. Monitoring Public Services by Ombudsman

    ID0051, 2016, E-Government

  20. Ombudsman Overseeing Public Services

    ID0052, 2016, Public Service Delivery

  21. Public Services at Ministry of Education and Culture

    ID0053, 2016, Capacity Building

  22. Public Services at Ministry of Religious Affairs

    ID0054, 2016, Public Service Delivery

  23. Development of LAPOR into SP4N

    ID0055, 2016, Capacity Building

  24. Public Complaints Administration Integration into LAPOR!-SP4N

    ID0056, 2016, Capacity Building

  25. LAPOR!- SP4N as Citizen Aspiration and Complaints Platform

    ID0057, 2016, Capacity Building

  26. 1 Million Complaints Via LAPOR! by 2016

    ID0058, 2016, E-Government

  27. LAPOR! Public Accountability

    ID0059, 2016, Public Participation

  28. Interconnectivity of SOEs to LAPOR!

    ID0060, 2016, Capacity Building

  29. Environment and Forrest Sector Public Complaints

    ID0061, 2016, E-Government

  30. Strengthened Village Governance

    ID0062, 2016, Capacity Building

  31. Public Information Disclosure Through Ministry of Health

    ID0063, 2016, E-Government

  32. Public Information Disclosure Through Ministry of Education and Culture

    ID0064, 2016, E-Government

  33. Public Information Disclosure Through Ministry of Research Technology and Higher Education

    ID0065, 2016, E-Government

  34. Public Information Disclosure at Higher Education Institutions

    ID0066, 2016, E-Government

  35. Budget Transparency Information System

    ID0067, 2016, E-Government

  36. Inter Agency Data Governance

    ID0068, 2016, Capacity Building

  37. Open Data Implementation

    ID0069, 2016, Capacity Building

  38. Public Complaints Channels

    ID0070, 2016, Capacity Building

  39. Information Disclosure at Village Levels

    ID0071, 2016, E-Government

  40. Increase in Number of Open Data

    ID0072, 2016, E-Government

  41. Improved Public Services

    ID0073, 2016, Capacity Building

  42. Transparency in the Regional Government Budget System

    ID0074, 2016, E-Government

  43. Procurement Disclosure in Bandung

    ID0075, 2016, E-Government

  44. Enhancing the LAPOR! Application

    ID0076, 2016, E-Government

  45. Public Complaints Services in the City of Bandung

    ID0077, 2016, Public Participation

  46. Information Disclosure on Citizens’ Proposals to DPRD

    ID0078, 2016, E-Government

  47. Greater Public Participation in Disseminating Development Information

    ID0079, 2016, Education

  48. "One Data Indonesia” in Semarang.

    ID0080, 2016, Legislation & Regulation

  49. One Data Basis for Semarang

    ID0081, 2016, Capacity Building

  50. Enhanced Public Information Disclosure

    ID0082, 2016, E-Government

  51. Public Monitoring of Services in Semarang

    ID0083, 2016, Capacity Building

  52. Access to Information on DPRD

    ID0084, 2016, Capacity Building

  53. Data Governance of DPRD

    ID0085, 2016, Fiscal Transparency

  54. Infrastructure for Fublic Information Disclosure

    ID0086, 2016, Capacity Building

  55. Public Information Communications Strategy

    ID0087, 2016, Subnational

  56. Information Through Jakarta.Go.Id Portal

    ID0088, 2016, Capacity Building

  57. Public Services Complaint Channel

    ID0089, 2016, Public Participation

  58. Strengthening of Data Governance

    ID0090, 2016, E-Government

  59. Public Participation in Development Planning

    ID0091, 2016, E-Government

  60. Strengthening Transparency Infrastructure of Public Bodies

    ID0028, 2014, Public Service Delivery

  61. Strengthening Infrastructure of Central and Local Information Commission

    ID0029, 2014, Capacity Building

  62. Strengthening Institutional and Human Resources Infrastructure for Public Services

    ID0030, 2014, Public Participation

  63. Improve Quality of Openness in Health Services

    ID0031, 2014, Health

  64. Improve Quality of Openness in Education Services

    ID0032, 2014, E-Government

  65. Accelerate Open and Good Governance Practices in Law Enforcement

    ID0033, 2014, E-Government

  66. Accelerate Open and Good Governance Practices in Goods and Services Procurement

    ID0034, 2014, Open Contracting and Procurement

  67. Accelerate Open and Good Governance Practices in Business Development and Investment Sector

    ID0035, 2014, Capacity Building

  68. Accelerate Open and Good Governance Practices in Land Affairs

    ID0036, 2014, Land & Spatial Planning

  69. Accelerate Open and Good Governance Practices in Management of Migrant Workers

    ID0037, 2014, Citizenship and Immigration

  70. Accelerate Open and Good Governance Practices in Hajj Management

    ID0038, 2014, Public Service Delivery

  71. Accelerate Open and Good Governance Practices in Natural Resources Management

    ID0039, 2014, Environment and Climate

  72. Improve Public Participation in Development Planning

    ID0040, 2014, E-Government

  73. Improve Public Participation in House of Representative and Regional Representative Council

    ID0041, 2014, Legislature

  74. Improve Public Participation in Environmental Preservation

    ID0042, 2014, Environment and Climate

  75. Community Empowerment to Handle Poor Society and People with Disabilities and Special Needs

    ID0043, 2014, Health

  76. Community Empowerment to Support Environmental Sustainability

    ID0044, 2014, Environment and Climate

  77. Community Empowerment to Strengthen Agriculture Sector

    ID0045, 2014, Capacity Building

  78. Community Empowerment to Develop Creative Sector

    ID0046, 2014, E-Government

  79. Motor Vehicle Services

    ID0013, 2013, Infrastructure & Transport

  80. Public School Funding

    ID0014, 2013, Anti-Corruption Institutions

  81. Hajj Services: Ministry of Religious Affairs

    ID0015, 2013, Anti-Corruption Institutions

  82. Marriage Services: Office of Religious Affairs

    ID0016, 2013, Public Service Delivery

  83. Toll Roads

    ID0017, 2013, Public Service Delivery

  84. Land Affairs Transparency

    ID0018, 2013, E-Government

  85. Forest Management

    ID0019, 2013, E-Government

  86. Transparency and Accountability in Natural Resources Management Activity

    ID0020, 2013, E-Government

  87. Oil, Gas, and Mining Revenue Transparency

    ID0021, 2013, Extractive Industries

  88. Appointments of Information and Documentation Management Officials (PPID) in National Agencies and Enactments of their Standard Operating Procedure

    ID0022, 2013, Public Service Delivery

  89. Starred commitment Formulation of a Working Plan and a Well-Operated Tracking System for Business/Investment Licensing Servies in 10 Provinces and 10 Regencies/Cities

    ID0023, 2013, E-Government

  90. Encouraging the Acceleration of the Operational Formation for Information Services in Local Government through the Formation of Local Government's PPID and its Tools

    ID0024, 2013, Public Service Delivery

  91. Encouraging Comprehensive Implementation of Open Government in Pilot Province/Regency/City

    ID0025, 2013, OGP

  92. Integration of Performance-Based Budgeting

    ID0026, 2013, Fiscal Transparency

  93. Ensuring the Publication of Budget Plan (RKA/DIPA)

    ID0027, 2013, Fiscal Transparency

  94. Poverty Reduction

    ID0001, 2011, E-Government

  95. Education Subsidies

    ID0002, 2011, Education

  96. Health Subsidies

    ID0003, 2011, Health

  97. Police

    ID0004, 2011, E-Government

  98. High Corruption Risk

    ID0005, 2011, E-Government

  99. Civil Service Recruitment

    ID0006, 2011, Capacity Building

  100. Land Administration

    ID0007, 2011, E-Government

  101. National Budget Information

    ID0008, 2011, Audits and Controls

  102. District Budget Information

    ID0009, 2011, Fiscal Transparency

  103. e-Procurement

    ID0010, 2011, E-Government

  104. One-Map Portal

    ID0011, 2011, E-Government

  105. Environmental Openness

    ID0012, 2011, Environment and Climate