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Indonesia

Public Consultation Reform (ID0100)

Overview

At-a-Glance

Action Plan: Indonesia Action Plan 2018-2020

Action Plan Cycle: 2018

Status: Active

Institutions

Lead Institution: Ministry of Administrative and Bureaucratic Reform

Support Institution(s): 1. Ministry of Education and Culture 2. Ministry of Health 3. Ministry of Social Service 4. Ministry of Home Affairs, YAPPIKA-ActionAid

Policy Areas

Capacity Building, Education, Health, Marginalized Communities, Open Regulations, Public Participation, Public Service Delivery, Sustainable Development Goals

IRM Review

IRM Report: Indonesia Design Report 2018-2020

Starred: Pending IRM Review

Early Results: Pending IRM Review

Design i

Verifiable: Yes

Relevant to OGP Values: Civic Participation

Potential Impact:

Implementation i

Completion: Pending IRM Review

Description

January 2019 - December 2020
Commitment Description
Lead implementing
agency/actor
Ministry of Administrative and Bureaucratic Reform
People usually find difficulties to access public
services, meanwhile, it is known that the government
has received many complaints and even
recommendations from society. Regarding this, Public
Consultation Forum needs to be implemented as
mandated in the Minister of Administrative and
Bureaucratic Reform Regulation Number 16/2017 on
Guidelines on Public Consultation Forum in the Public
Services Unit, supported by Circular Letter No.
56/2017 on Establishment of Public Consultation
Forum in Public Services.
The regulation mandates each of government
institutions that carry out public services to implement
the Public Consultation Forum as a platform for
people participation in improving public services.
Moreover, all government institutions that carry out
public services are required to have Public
Consultation Forum as a form of public involvement in
public service management. To support the
implementation, several documents must be made,
such as 1. Regulation of public service; 2. Standard of
services; 3. Monitoring and evaluation of public
service management; 4. Rewarding; 5. Community
satisfaction survey; and 6. Other regulation related to
public service.
The implementation of Public Consultation Forum
should be done with face to face interaction such as
joint meeting, focus group discussion, public hearing,
academic workshop, and development planning
conference. It also can be done indirectly by radio
communication, a talk show on television, social
media, online application, and survey and complaint
channel.
The commitment was previously included in Open
Government National Action Plan 2016-2017.
However, based on data from Ministry of
Administrative and Bureaucratic Reform, there has
not been any ministry or public institution that
performs Public Consultation Forum. This resulted in
the commitment to be included in the National Action
Plan 2018-2020 to encourage public participation.
Bolstering the Grand Challenge of Open Government Indonesia, this commitment aims for the Public
Consultation Forum to be implemented in three
sectors, which are, Ministry of Education and Culture,
Ministry of Health, and Ministry of Social Affairs.
Public Consultation Forum commitment appears twice
in Open Government National Action Plan. In National
Action Plan 2018-2020, Public Consultation Forum will
focus on the socialization specifically in ministries and
institutions level, along with registering government
institutions which had already implemented Public
Forum.
Public Consultation Forum should be done with face to
face interaction such as joint meeting, focus group
discussion, public hearing, academic workshop, and
development planning conference. It also can be done
indirectly by radio communication, a talk show on
television, social media, online application, and survey
and complaint channel. The list of stakeholders can be
involved are media, the private sector, woman
organization, civil society organization, and many
more. As pilot projects of Public Consultation Forum, it
will be focused on three sectors: Education, Health,
and Poverty Eradication.
What is the commitment?
The commitment is implemented by making a series of
meetings with ministries and institutions to immediately
initiate the forming of Public Consultation Forum,
followed by three steps of implementations which
consist of three phases, which are,
pre-implementation, implementation, and monitoring
and evaluation.
Those three steps mandate public consultation to be
done from the concept of formulation, problem-solving,
and up to monitoring and observing by society.
Furthermore, Ministry of Administrative and
Bureaucratic Reform created the list of ministries and
institutions that already have implemented the Public
Consultation Forum.
How will the commitment
contribute to solve the public
problem?
The commitment is relevant to the Open Government
Partnership values which are transparency, civic
participation, and accountability.
Why is this commitment relevant
to OGP values?
● Transparency is related to the quality of public
information disclosure and the people accessibility
for information.
● Civic participation where there is the openness of
the regulation-making process that involving
society with the various medium.
● Accountability in regulation or mechanism where
the government can hold responsible for every
regulation or decision it took. The manifestation of transparency is shown by the
opening of regulation data, program and
monitoring-evaluation result of public service
implementation that can be accessed by people before
attending the Public Consultation Forum. Then, the
public participation is shown in the Public Consultation
Forum enforcement in every ministries and institution
so that people could participate in the implementation
of public service. Furthermore, accountability is
actualized by Public Consultation Forum as a
mechanism where the government gives the response
to people’s opinions on public service delivery The commitment is in line with the achievement effort
of Sustainable Development Goals (SDGs) No. 16:
“Promote peaceful and inclusive societies for
sustainable development, provide access to justice for
all and build effective, accountable and inclusive
institutions at all levels.” Especially on no. 16.7:
”Ensure responsive, inclusive, participatory and
representative decision-making at all levels” and on
no. 16.10: “Ensure public access to information and
protect fundamental freedoms, in accordance with
national legislation and international agreements.” This
commitment shows an acknowledgment of the
importance of an open and participatory
decision-making mechanism in sustainable
development. 1. The socialization of Public
Consultation Forum to 90 national
and regional government
institutions
January 2019 December 2019
2. The development of the database
to support the monitoring and
evaluation of Public Consultation
Forum
September 2020 December 2020 3. The availability of three pilot
projects on Public Consultation
Forum in government institution
specifically in Ministry of Education
amd Culture, Ministry of Health, and
Ministry of Social Service January 2020 December 2020, Contact information
Other Actors
Involved
State actors
involved
1. Ministry of Education and Culture
2. Ministry of Health
3. Ministry of Social Service 4. Ministry of Home Affairs. CSOs, private
sector, multilaterals,
working groups
YAPPIKA-ActionAid

IRM Midterm Status Summary

9. Implementation of Minister of Administrative and Bureaucratic Reform Regulation Number 16/2017 on Guidelines on Public Consultation Forum Indonesian Government

Language of the commitment as it appears in the action plan:

Public Consultation Forum commitment appears twice in Open Government National Action Plan. In National Action Plan 2018–2020, Public Consultation Forum will focus on the socialization specifically in ministries and institutions level, along with registering government institutions which had already implemented Public Forum.

Public Consultation Forum should be done with face to face interaction such as joint meeting, focus group discussion, public hearing, academic workshop, and development planning conference. It also can be done indirectly by radio communication, a talk show on television, social media, online application, and survey and complaint channel. The list of stakeholders can be involved are media, the private sector, woman organization, civil society organization, and many more. As pilot projects of Public Consultation Forum, it will be focused on three sectors: Education, Health, and Poverty Eradication.

Milestones:

  1. The socialization of Public Consultation Forum to 90 national and regional government institutions.
  2. The development of the database to support the monitoring and evaluation of Public Consultation Forum.
  3. The availability of three pilot projects on Public Consultation Forum in government institution specifically in Ministry of Education and Culture, Ministry of Health, and Ministry of Social Affairs.

Start Date: January 2019                                                               End Date: December 2020

Context and Objectives

Laws No. 25/2004 on National Development Planning System [100] and No. 25/2009 on Public Services [101] mandate public participation in public service delivery. Additionally, the Ministry of Administrative and Bureaucratic Reform issued Ministerial Regulation No. 16/2017 on Public Consultation Forum for the Delivery of Public Service [102] to establish a standard mechanism for public participation across government institutions and Ministerial Circular No. 56/2017 on the Formation of Public Consultation Forum for the Delivery of Public Service [103] to reiterate the need for all government institutions, national and local, to incorporate public consultations in providing public services.

Similar to the prior plan’s commitment on public consultation forums, this commitment encourages government institutions to conduct public forums when delivering public services. The objective of this commitment is for the Ministry of Administrative and Bureaucratic Reform to promote a public consultation forum mechanism to a total of 90 government institutions at both the national and local level, to develop a database to monitor and evaluate its implementation across government institutions, and to facilitate three pilot projects with the Ministry of Education and Culture, the Ministry of Health, and the Ministry of Social Affairs. The government noted that the socialization process is carried out to target government agencies gradually in three geographical divisions: western, central, and eastern regions. The government sets two basic rules for these forums: (a) focus on generating solutions for particular problems and (b) signing of a mutual commitment between the institution and the forum to follow up on the suggested plan of action. Additionally, implementation of these forums by government ministries/agencies as well as local governments will be included as a factor in the performance evaluation conducted by the Ministry for its public service index.

As indicated in the previous IRM report, [104] public consultation forums are already a common practice across government institutions. In terms of regulation, the Ministry has set a mechanism that includes a set of possible format of the forum as well as the manners in which each institution has to report the results of the public consultation forums for evaluation purposes to the Ministry [105]. These reports will then be used to formulate improvement to existing policies. However, there is inconsistency in terms of what has been communicated to local stakeholders, such as in a socialization activity for local governments on 20 April 2017 [106] where local government stakeholders noted that they have already been implementing consultation forums across different sectors of public service. In response to this, the Ministry encouraged them to continue as is without suggesting any changes that would standardize the implementation.

A representative from YAPPIKA-ActionAid, a CSO that focuses on monitoring public service delivery, confirmed that public consultation is common in government at all levels. [107] Many institutions conduct consultations to hear public needs for public service delivery although they are often called different names. Village governments, for example, organize village forums (Musdes) and village development planning forums (Musrenbangdes) in developing annual work and budget plans. The IRM researcher also found established forums among other government entities, such as water resource public consultation meetings with the Ministry of Housing and Public Works, [108] and the “Sonjo Pendopo” weekly meeting between citizens and the Regent of Trenggalek in East Java. [109]

Given the different manifestations of public consultation, YAPPIKA-ActionAid therefore emphasized that the necessity is for the government to establish a clear and standardized mechanism for public consultation forums in accordance with the best practices. [110] The commitment further aims to establish a database of government institutions with public consultation forum activities and facilitate a pilot project for public consultation forum in three ministries. By developing the database, the Ministry hopes to actively monitor and evaluate public consultation forum implementation.

Next Steps

The public consultation forum is not an uncommon practice for government institutions in Indonesia. This commitment however does not go beyond existing measures. The commitment’s milestones focus on promotional activities despite evidence indicating the practice is already widespread across government, albeit using different names and mechanisms.

To improve public services by engaging citizens though public forums, the Ministry should consider action in these two areas:

  • Closely monitor and facilitate the implementation of public consultation forums that are compliant with the mechanisms set by the corresponding Ministerial Regulation; and
  • Create a regulation that requires government institutions to provide reasoned response as a follow-up to citizen input received during forums. The Ministry of Administrative and Bureaucratic Reform can factor this into the overall evaluation of public service delivery by government institutions.

[100] Government of Indonesia, “Undang-Undang No. 25/2004 tentang Sistem Perencanaan Pembangunan Nasional” (2004), https://kemenag.go.id/file/dokumen/UU252004.pdf.

[101] Government of Indonesia, “Undang-Undang No. 25/2009 tentang Pelayanan Publik” (2009), http://pelayanan.jakarta.go.id/download/regulasi/undang-undang-nomor-25-tahun-2009-tentang-pelayanan-publik.pdf.

[102] Ministry of Administrative and Bureaucratic Reform, “Peraturan Menteri No. 16/2017 tentang Pedoman Penyelenggaraan Forum Konsultasi Publik di Lingkungan Unit Penyelenggara Pelayanan Publik” (2017), https://jdih.menpan.go.id/data_puu/16%20final.pdf.

[103] Ministry of Administrative and Bureaucratic Reform, "Surat Edaran No. 56/2017 tentang Pembentukan Forum Konsultasi Publik dalam Rangka Penyelenggaraan Pelayanan Publik" (2017), https://drive.google.com/file/d/1HsWFpbaFZ0B0qu7vuXVrbe0qYhxM34K_/view.

[104] Open Government Partnership, “Independent Reporting Mechanism (IRM) Indonesia End-of-Term Report 2016–2017” (2019), https://www.opengovpartnership.org/wp-content/uploads/2019/08/Indonesia_End-of-Term_Report_2016-2017_EN.pdf.

[105] Ministry of Administrative and Bureaucratic Reform, “Peraturan Menteri No. 16/2017.”

[106] Ministry of Administrative and Bureaucratic Reform, “Laporan Penyelenggaraan Rapat Sosialisasi Forum Konsultasi Publik Nasional 20 April Tahun 2017” (2017), 3–5, https://drive.google.com/file/d/1NF-02cPVNcSTUxG_852y_mwbPwxCqTf0/view.

[107] Hendrik Rosdinar (YAPPIKA-ActionAid), interview by IRM researcher, 9 Mar. 2019.

[108] Ministry of Housing and Public Works, “PKM” (accessed 27 Jun. 2019), http://sda.pu.go.id/bbwsbengawansolo/portal/index.php/tag/pkm/.

[109] Bramanta Pamungkas, "Sonjo Pendopo, Ajang Pertemuan Masyarakat dengan Bupati Trenggalek" (Jatim Now, 2019), https://jatimnow.com/baca-16990-sonjo-pendopo-ajang-pertemuan-masyarakat-dengan-bupati-trenggalek.

[110] Hendrik Rosdinar (YAPPIKA-ActionAid), interview by IRM researcher, 9 Mar. 2019.


Commitments

  1. Platform for Improved Legislative Data and Information

    ID0106, 2018, Capacity Building

  2. Make Legislative Information More Accessible

    ID0107, 2018, E-Government

  3. Improving Documentation and Access to Information on Parliamentary Sessions

    ID0108, 2018, E-Government

  4. Formulation of the Open Parliament Indonesia Roadmap

    ID0109, 2018, Capacity Building

  5. Establishing the Open Parliament Indonesia Institution

    ID0110, 2018, Legislative

  6. Extractives Data Management

    ID0092, 2018, Anti-Corruption

  7. Transparency and Participation in Health Data

    ID0093, 2018, E-Government

  8. Public Service Data

    ID0094, 2018, E-Government

  9. Participatory Education Budget

    ID0095, 2018, Capacity Building

  10. Participatory Village Government Planning

    ID0096, 2018, Capacity Building

  11. Civic Participation in E-Legislation Portal

    ID0097, 2018, E-Government

  12. Election Data Openness

    ID0098, 2018, Access to Information

  13. Health Service Data

    ID0099, 2018, E-Government

  14. Public Consultation Reform

    ID0100, 2018, Capacity Building

  15. LAPOR!-SP4N Quality Improvements

    ID0101, 2018, Capacity Building

  16. Complaint System for Environment

    ID0102, 2018, Anti-Corruption

  17. Government Procurement Transparency

    ID0103, 2018, Anti-Corruption

  18. Strenthening Open Data

    ID0104, 2018, Access to Information

  19. Improvements to Legal Aid

    ID0105, 2018, Access to Justice

  20. Open Government Strategic Plan

    ID0047, 2016,

  21. Public Agency Consultation Guidlines

    ID0048, 2016, Capacity Building

  22. Good Governance Manual and Public Consultations to Reach SDGs

    ID0049, 2016, Capacity Building

  23. Geospatial Information Management

    ID0050, 2016, Capacity Building

  24. Monitoring Public Services by Ombudsman

    ID0051, 2016, E-Government

  25. Ombudsman Overseeing Public Services

    ID0052, 2016, Public Service Delivery

  26. Public Services at Ministry of Education and Culture

    ID0053, 2016, Capacity Building

  27. Public Services at Ministry of Religious Affairs

    ID0054, 2016, Public Service Delivery

  28. Development of LAPOR into SP4N

    ID0055, 2016, Capacity Building

  29. Public Complaints Administration Integration into LAPOR!-SP4N

    ID0056, 2016, Capacity Building

  30. LAPOR!- SP4N as Citizen Aspiration and Complaints Platform

    ID0057, 2016, Capacity Building

  31. 1 Million Complaints Via LAPOR! by 2016

    ID0058, 2016, E-Government

  32. LAPOR! Public Accountability

    ID0059, 2016, Public Participation

  33. Interconnectivity of SOEs to LAPOR!

    ID0060, 2016, Capacity Building

  34. Environment and Forrest Sector Public Complaints

    ID0061, 2016, E-Government

  35. Strengthened Village Governance

    ID0062, 2016, Capacity Building

  36. Public Information Disclosure Through Ministry of Health

    ID0063, 2016, E-Government

  37. Public Information Disclosure Through Ministry of Education and Culture

    ID0064, 2016, E-Government

  38. Public Information Disclosure Through Ministry of Research Technology and Higher Education

    ID0065, 2016, E-Government

  39. Public Information Disclosure at Higher Education Institutions

    ID0066, 2016, E-Government

  40. Budget Transparency Information System

    ID0067, 2016, E-Government

  41. Inter Agency Data Governance

    ID0068, 2016, Capacity Building

  42. Open Data Implementation

    ID0069, 2016, Capacity Building

  43. Public Complaints Channels

    ID0070, 2016, Capacity Building

  44. Information Disclosure at Village Levels

    ID0071, 2016, E-Government

  45. Increase in Number of Open Data

    ID0072, 2016, Access to Information

  46. Improved Public Services

    ID0073, 2016, Capacity Building

  47. Transparency in the Regional Government Budget System

    ID0074, 2016, E-Government

  48. Procurement Disclosure in Bandung

    ID0075, 2016, Anti-Corruption

  49. Enhancing the LAPOR! Application

    ID0076, 2016, E-Government

  50. Public Complaints Services in the City of Bandung

    ID0077, 2016, Public Participation

  51. Information Disclosure on Citizens’ Proposals to DPRD

    ID0078, 2016, E-Government

  52. Greater Public Participation in Disseminating Development Information

    ID0079, 2016, Education

  53. "One Data Indonesia” in Semarang.

    ID0080, 2016, Access to Information

  54. One Data Basis for Semarang

    ID0081, 2016, Access to Information

  55. Enhanced Public Information Disclosure

    ID0082, 2016, E-Government

  56. Public Monitoring of Services in Semarang

    ID0083, 2016, Capacity Building

  57. Access to Information on DPRD

    ID0084, 2016, Capacity Building

  58. Data Governance of DPRD

    ID0085, 2016, Fiscal Openness

  59. Infrastructure for Fublic Information Disclosure

    ID0086, 2016, Capacity Building

  60. Public Information Communications Strategy

    ID0087, 2016, Subnational

  61. Information Through Jakarta.Go.Id Portal

    ID0088, 2016, Capacity Building

  62. Public Services Complaint Channel

    ID0089, 2016, Public Participation

  63. Strengthening of Data Governance

    ID0090, 2016, Access to Information

  64. Public Participation in Development Planning

    ID0091, 2016, E-Government

  65. Strengthening Transparency Infrastructure of Public Bodies

    ID0028, 2014, Public Service Delivery

  66. Strengthening Infrastructure of Central and Local Information Commission

    ID0029, 2014, Capacity Building

  67. Strengthening Institutional and Human Resources Infrastructure for Public Services

    ID0030, 2014, Public Participation

  68. Improve Quality of Openness in Health Services

    ID0031, 2014, Health

  69. Improve Quality of Openness in Education Services

    ID0032, 2014, E-Government

  70. Accelerate Open and Good Governance Practices in Law Enforcement

    ID0033, 2014, E-Government

  71. Accelerate Open and Good Governance Practices in Goods and Services Procurement

    ID0034, 2014, Anti-Corruption

  72. Accelerate Open and Good Governance Practices in Business Development and Investment Sector

    ID0035, 2014, Capacity Building

  73. Accelerate Open and Good Governance Practices in Land Affairs

    ID0036, 2014, Land & Spatial Planning

  74. Accelerate Open and Good Governance Practices in Management of Migrant Workers

    ID0037, 2014, Citizenship & Immigration

  75. Accelerate Open and Good Governance Practices in Hajj Management

    ID0038, 2014, Public Service Delivery

  76. Accelerate Open and Good Governance Practices in Natural Resources Management

    ID0039, 2014, Anti-Corruption

  77. Improve Public Participation in Development Planning

    ID0040, 2014, E-Government

  78. Improve Public Participation in House of Representative and Regional Representative Council

    ID0041, 2014, Legislative

  79. Improve Public Participation in Environmental Preservation

    ID0042, 2014, Environment and Climate

  80. Community Empowerment to Handle Poor Society and People with Disabilities and Special Needs

    ID0043, 2014, Health

  81. Community Empowerment to Support Environmental Sustainability

    ID0044, 2014, Environment and Climate

  82. Community Empowerment to Strengthen Agriculture Sector

    ID0045, 2014, Capacity Building

  83. Community Empowerment to Develop Creative Sector

    ID0046, 2014, E-Government

  84. Motor Vehicle Services

    ID0013, 2013, Infrastructure & Transport

  85. Public School Funding

    ID0014, 2013, Anti-Corruption

  86. Hajj Services: Ministry of Religious Affairs

    ID0015, 2013, Anti-Corruption

  87. Marriage Services: Office of Religious Affairs

    ID0016, 2013, Public Service Delivery

  88. Toll Roads

    ID0017, 2013, Public Service Delivery

  89. Land Affairs Transparency

    ID0018, 2013, E-Government

  90. Forest Management

    ID0019, 2013, Anti-Corruption

  91. Transparency and Accountability in Natural Resources Management Activity

    ID0020, 2013, Access to Information

  92. Oil, Gas, and Mining Revenue Transparency

    ID0021, 2013, Anti-Corruption

  93. Appointments of Information and Documentation Management Officials (PPID) in National Agencies and Enactments of their Standard Operating Procedure

    ID0022, 2013, Access to Information

  94. Starred commitment Formulation of a Working Plan and a Well-Operated Tracking System for Business/Investment Licensing Servies in 10 Provinces and 10 Regencies/Cities

    ID0023, 2013, E-Government

  95. Encouraging the Acceleration of the Operational Formation for Information Services in Local Government through the Formation of Local Government's PPID and its Tools

    ID0024, 2013, Access to Information

  96. Encouraging Comprehensive Implementation of Open Government in Pilot Province/Regency/City

    ID0025, 2013, Subnational

  97. Integration of Performance-Based Budgeting

    ID0026, 2013, Fiscal Openness

  98. Ensuring the Publication of Budget Plan (RKA/DIPA)

    ID0027, 2013, Fiscal Openness

  99. Poverty Reduction

    ID0001, 2011, E-Government

  100. Education Subsidies

    ID0002, 2011, Education

  101. Health Subsidies

    ID0003, 2011, Health

  102. Police

    ID0004, 2011, Dispute Resolution & Legal Assistance

  103. High Corruption Risk

    ID0005, 2011, E-Government

  104. Civil Service Recruitment

    ID0006, 2011, Capacity Building

  105. Land Administration

    ID0007, 2011, E-Government

  106. National Budget Information

    ID0008, 2011, Anti-Corruption

  107. District Budget Information

    ID0009, 2011, Fiscal Openness

  108. e-Procurement

    ID0010, 2011, Anti-Corruption

  109. One-Map Portal

    ID0011, 2011, E-Government

  110. Environmental Openness

    ID0012, 2011, Anti-Corruption

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