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Burkina Faso

Virtual Window of Public Administration (BF0009)



Action Plan: Burkina Faso Action Plan 2017-2019

Action Plan Cycle: 2017

Status: Inactive


Lead Institution: Ministry of Civil service, Employment and Social protection

Support Institution(s): ANPTIC, MDENP, Target Ministries involved, BEOG, NEERE, OPEN Burkina

Policy Areas

Capacity Building, E-Government, Education, Justice, Legislation & Regulation, Right to Information

IRM Review

IRM Report: Pending IRM Review

Starred: Pending IRM Review

Early Results: Pending IRM Review

Design i

Verifiable: Yes

Relevant to OGP Values: Access to Information

Potential Impact:

Implementation i

Completion: Pending IRM Review


What is the public issue for which thecommitment is made to address?: Weak dissemination of public information ; Cumbersomeness of public information dissemination mechanics ; Weak dematerialization of administrative procedures and deeds ; What is the commitment?: Issues Functionality of the virtual window computer platform Availability of information on the most used services and procedures in 5 ministries (Ministry of National Education and Literacy, Civil service, Justice, Housing, MINEFID) Overall objective: operationnalize the virtual window platform for public administration. Results : The virtual window platform is operational ; A directory of the most used administrative services and procedures in 5 ministries is available The platform includes the basic documents of public administration ; Users have access to administrative information; How this commitment will contribute towardsaddressing the public issue?: It will come to develop an application which takes into account the basic documents the most sought by users of public administration. For this purpose, a diagnostic study on the needs of Citizen as regards information on Ministries and institutions basic documents will allow to determine information to be included in this platform and solve difficulties of access to public information by citizen through : Availability of information any time everywhere ; Greater efficiency, promptness, and transparency in services ; A simplification of mechanics for accessing to public information ; Why is this commitment relevant as regards PGO values?: Simplify mechanisms of access to public information Improve the accessibility to public information; Establish the right to the access to information ; Make clear administration services ; Make possible for citizens to come aware of administration deeds.; Additional details: The commitment comes from the following systems of reference : National Plan of Economic and Social development (PNDES). It’s main line 1 aims at « reforming institutions and modernizing administration » ; The decennial strategic plan for Modernization of Administration (PSDMA) which main line 3 aims at promoting accessibility and transparency of public administration Program 3 of PSDMA main line 3 : dematerialization of administrative procedures and services development online


  1. Sign Protocols of Operations Where Competence Shall Be Transferred to Municipalities and Regions

    BF0001, 2017, Capacity Building

  2. Respect Time Limit Required for Issuing Legal Acts

    BF0002, 2017, Capacity Building

  3. Vulnerable Persons Access to Legal Aid Funds

    BF0003, 2017, Justice

  4. Online Registration for Post-Baccalaureate and Baccalaureate Competitions

    BF0004, 2017, Capacity Building

  5. Registration and Complaints Handling Mechanism

    BF0005, 2017, Capacity Building

  6. Specialized Judicial Areas for Conomic Crimes

    BF0006, 2017, Anti-Corruption Institutions

  7. Citizen Committees to Control Racket in Public Administration

    BF0007, 2017, Anti-Corruption Institutions

  8. Capacities of Disciplinary Committees

    BF0008, 2017, Capacity Building

  9. Virtual Window of Public Administration

    BF0009, 2017, Capacity Building

  10. Right of Access to Public Information and to Administrative Documents

    BF0010, 2017, Legislation & Regulation

  11. Ministry and Public Institution Data in Open Format

    BF0011, 2017, E-Government

  12. Access Information and Citizen Involvement in State Budget

    BF0012, 2017, Capacity Building

  13. Community Dialogue on Local Budget (EDIC)

    BF0013, 2017, Capacity Building