Inception Report – Action plan – West Nusa Tenggara, Indonesia, 2021 – 2023
Overview
Name of Evaluator
Ayatullah Hadi, Hendriadi
hadi.ayatullah@yahoo.co.id, hendriadi7723@gmail.com
Member Name
West Nusa Tenggara, Indonesia
Action PlanAction plans are at the core of a government’s participation in OGP. They are the product of a co-creation process in which government and civil society jointly develop commitments to open governmen... Title
Action plan – West Nusa Tenggara, Indonesia, 2021 – 2023
Section 1.
Compliance with
co-creation requirements
1.1 Does a forum exist?
Yes
Provide a brief explanation of your answer:
West Nusa Tenggara Province Local Open Government PartnershipThe Open Government Partnership (OGP) is a multi-stakeholder initiative focused on improving government transparency, ensuring opportunities for citizen participation in public matters, and strengthen... More (OGP), or commonly abbreviated as West Nusa Tenggara Local OGP, has an informal forum called West Nusa Tenggara Local OGP Collaboration Forum. This forum began to form on April 21, 2021, during the initial meeting to develop the action plan. This forum accommodates various stakeholders, both from government and non-government elements. This forum was formed to facilitate coordination and collaboration in various OGP Local processes. The process of coordination and collaboration within the Forum is carried out starting from preparing action plans, and implementing action plans, to monitoring and evaluating various commitments to open government programs that have been determined.
Provide evidence for your answer:
1.2 Is the forum multi-stakeholder?
Yes
Provide a brief explanation of your answer:
West Nusa Tenggara Regional OGP Collaboration Forum is a multi-stakeholder forumRegular dialogue between government and civil society is a core element of OGP participation. It builds trust, promotes joint problem-solving, and empowers civil society to influence the design, imple... involving government and non-government elements. Elements of this government forum involve the Regional Planning and Development Agency, the Information and Statistics Communication Service, the Health Service, the Village Government Community Empowerment Service, and Population and Civil Registration. Meanwhile, non-government elements actively involved are “SOMASI NTB” and “PWYP Indonesia”. The forum also involves academics and practitioners/researchers who provide public information on West Nusa Tenggara Province.
Provide evidence for your answer:
Provide references here (e.g. interviews):
This multi-stakeholder forum is informal and its activities are mostly in the form of discussion and technical assistance. The forum involves a number of forum members in implementing the action plan. This is the explanation from the OGP Local POC of West Nusa Tenggara Province. This explanation was confirmed by the statement submitted by the Director of SOMASI NTB, Head of Information and Statistics Communication Service West Nusa Tenggara Province during a discussion with the Independent Monitoring Body (IMB) Team on Thursday 16 March 2023 at Information Communication and Statistics Service Office West Nusa Tenggara Province.
1.3 Does the forum hold at least one meeting with civil society and non-governmental stakeholders during the co-creation of the action plan?
Yes
Provide a brief explanation of your answer:
The Forum has held several meetings most of which are out informally. The meetings involved civil society and a number of non-governmental stakeholders in the process of formulating an action plan. The meetings were held in formal and informal discussions. During the Covid-19 Pandemic, most of the discussions/meetings were conducted online through zoom meetings and discussions through conversations on the West Nusa Tenggara Local OGP WhatsApp Group.
Provide evidence for your answer:
1.4 Has the action plan been endorsed by the stakeholders of the forum or steering committeeThe Steering Committee is OGP’s executive decision-making body. Its role is to develop, promote and safeguard OGP’s values, principles and interests; establish OGP’s core ideas, policies, and ru.../group?
Yes
Provide a brief explanation of your answer:
West Nusa Tenggara Local OGP’s action plan has received approval from stakeholders from both government and non-government elements. Approval for the West Nusa Tenggara Local OGP’s action plan was obtained during a public test that was held on July 28, 2021. The Deputy Governor of West Nusa Tenggara Province who was present at the event gave directions so that the various commitments in the action plan could be implemented properly and meet community expectations. This public test meeting is also a forum for obtaining input, suggestions, and support from various stakeholders on the action plans that have been prepared by the OGP Local Team for the West Nusa Tenggara Province.
Provide evidence for your answer:
Section 2.
Recommended practices
in co-creation
2.1 Does the government maintain a Local OGP website or webpage on a government website where information on the OGP Local process (co-creation and implementation) is proactively published?
Yes
Provide a brief explanation of your answer:
West Nusa Tenggara Provincial Government has provided a special OGP Local website page for West Nusa Tenggara Province on the official website “West Nusa Tenggara Provincial Government”. The website page referred to be accessed at the link: https://www.ntbprov.go.id/ogplocal. On this page, various information regarding action plans, programs, and activities of West Nusa Tenggara Province OGP Local is presented. The OGP Local action plan document for West Nusa Tenggara Province can also be accessed by the wider community on this website page.
Provide evidence for your answer:
2.2 Did the government provide information to stakeholders in advance to facilitate informed and prepared participation in the co-creation processCollaboration between government, civil society and other stakeholders (e.g., citizens, academics, private sector) is at the heart of the OGP process. Participating governments must ensure that a dive...?
Yes
Provide a brief explanation of your answer:
West Nusa Tenggara Provincial Government through the Information and Statistics Communication Service has published and provided various information needed by stakeholders in the co-creation process being prepared. Provision and publication of information is carried out through online media (Website https://ntbprov.go.id/ogplocal, West Nusa Tenggara OGP Local WhatsApp group), or offline through an appointed POC.
Provide evidence for your answer:
2.3 Did the government ensure that any interested member of the public could make inputs into the action plan and observe or have access to decision-making documentation?
Yes
Provide a brief explanation of your answer:
West Nusa Tenggara Provincial Government has provided a special page on the official provincial government website via this link. This page provides information on activities and various West Nusa Tenggara OGP Local policy documents. This page also provides an Input Forum feature that can be used by the public to provide input regarding action plans or the implementation of various activity programs related to open government commitments. In addition, the Discussion Group via West Nusa Tenggara Local OGP WhatsApp Group is also provided for stakeholders who are interested in intensively providing various inputs related to the implementation of West Nusa Tenggara Local OGP.
Provide evidence for your answer:
2.4 Did the government proactively report back or provide written feedback to stakeholders on how their contributions were considered during the creation of the action plan?
Yes
Provide a brief explanation of your answer:
West Nusa Tenggara Provincial Government stated that it was proactive in responding to feedback submitted by various stakeholders directly in formal discussion forums. Quick response was also delivered via email. Informally, responses to feedback were also carried out through discussions on the West Nusa Tenggara Local OGP WhatsApp Group during the action plan development process.
Provide evidence for your answer:
2.5 Was there an iterative dialogue and shared ownership between government and non-governmental stakeholders during the decision making process, including setting the agenda?
Yes
Provide a brief explanation of your answer:
In the process of decision-making and planning the West Nusa Tenggara Local OGP agenda, West Nusa Tenggara Provincial Government holds several discussions with non-government stakeholders through conferences or official meetings. Apart from that, to further strengthen collaboration and coordination, the forum also conducted informal discussions through the West Nusa Tenggara Local OGP WhatsApp group.
Provide evidence for your answer:
2.6 Would you consider the forum to be inclusive and diverse?
Moderately
Provide a brief explanation of your answer:
West Nusa Tenggara Local OGP Forum is an inclusive forum, open to all people with proportional involvement of men and women groups, persons with disabilities, and other vulnerable groups. Members involved in the forum come from diverse backgrounds, across professions, religions, ethnic groups, etc. inviting and involving various stakeholders, from elements of government, social organizations, academics, and the general public. Each discussion participant is given the opportunity to provide input and ideas openly.
Provide evidence for your answer:
Section 3.
Initial evaluation
of commitments
1. CommitmentOGP commitments are promises for reform co-created by governments and civil society and submitted as part of an action plan. Commitments typically include a description of the problem, concrete action...:
Manifesting Open Governance via Improvement of Data Management and Development of Satu Data NTB (West Nusa Tenggara One Data) Information System.
1.1 Is the commitment verifiable?
Yes
Provide a brief explanation of your answer:
This commitment identifies two clear and measurable activities, namely Improving Data Governance and Development of One Data West Nusa Tenggara Information System. Improvement of data governance is carried out through the formulation and implementation of policies, standards, and procedures for implementing data governance. This is in accordance with Indonesia’s One Data National Policy which was stipulated through Presidential Regulation Number 39 of 2019 concerning Indonesia’s One Data. In West Nusa Tenggara Province, the development of the One Data Information System is integrated with similar systems at the national and district/city levels through the One Data West Nusa Tenggara Portal (https://data.ntbprov.go.id/).
Provide evidence for your answer:
1.2 Does the commitment language/activities clearly justify relevanceAccording to the OGP Articles of Governance, OGP commitments should include a clear open government lens. Specifically, they should advance at least one of the OGP values: transparency, citizen partic... to OGP values?
Yes
Provide a brief explanation of your answer:
This commitment is in line with OGP’s values as follows:
- Public ParticipationGiving citizens opportunities to provide input into government decision-making leads to more effective governance, improved public service delivery, and more equitable outcomes. Technical specificatio...: The general public can participate in the form of freely accessing various types of data, providing input on the types of data that must be provided, and consulting to utilize the data according to their needs.
- InclusionOGP participating governments are working to create governments that truly serve all people. Commitments in this area may address persons with disabilities, women and girls, lesbian, gay, bisexual, tr... More: data can be accessed openly by various groups regardless of genderOGP participating governments are bringing gender perspectives to popular policy areas, ensuring diversity in participatory processes, and specifically targeting gender gaps in policies to address gov... More, social strata, physique, religion, ethnicity, and other social environments.
- TransparencyAccording to OGP’s Articles of Governance, transparency occurs when “government-held information (including on activities and decisions) is open, comprehensive, timely, freely available to the pub... More: The One Data West Nusa Tenggara Program provides information system applications to publish development data that can be accessed by the general public. The data and information displayed are the outputs and achievements of various development program activities implemented by the Government so that the public can see and assess the level of success of regional development programs.
Provide evidence for your answer:
1.3 Please select one option that best describes the commitment:
A continuation of ongoing practice in line with existing legislationCreating and passing legislation is one of the most effective ways of ensuring open government reforms have long-lasting effects on government practices. Technical specifications: Act of creating or r..., policies or requirements.
Provide a brief explanation of your answer:
West Nusa Tenggara One Data commitment is in line with Indonesia’s One Data National policy in accordance with Presidential RegulationGovernment reformers are developing regulations that enshrine values of transparency, participation, and accountability in government practices. Technical specifications: Act of creating or reforming ... Number 39 of 2019 which was then followed up through Governor Regulation Number 45 of 2021 concerning West Nusa Tenggara One Data. To carry out this commitment, there is institutional support from the West Nusa Tenggara Provincial Government in the form of West Nusa Tenggara One Data Forum based on the Governor’s Decree Number: 120-217 of 2022. Institutionally, the structure of this forum is quite complete, consisting of Data Trustees, Data Guardian, and Data Producers. Periodically members of this forum hold intensive discussions and studies in West Nusa Tenggara One Data Forum.
Provide evidence for your answer:
1.4 Please select one option that best describes the commitment:
Will result in a change of the rules, practices or policies that govern a policy area, public sector and/or relationship between citizens and is binding or institutionalized across government or specific institution(s).
Provide a brief explanation of your answer:
The commitment to West Nusa Tenggara One Data is getting stronger with the enactment of Governor Regulation Number 45 of 2021 concerning West Nusa Tenggara One Data which regulates Data Management within the scope of the West Nusa Tenggara Provincial Government. This West Nusa Tenggara One Data commitment produces quality development data and encourages the level of community participation to obtain and use data easily and efficiently. West Nusa Tenggara One Data Forum is a forum for coordination and collaboration in producing, validating and sharing quality data within the West Nusa Tenggara Province.
Provide evidence for your answer:
1.5 Are there any recommended changes to the design of the commitment to help improve its implementation?
Local governments need to pay attention to a good transition process if there are institutional dynamics (mutations, etc.), intensive strengthening of human resource capacity, budget support, periodic coordination, and making West Nusa Tenggara One Data Forum an effective forum to encourage the achievement of valid data, quality data, and powerful data to use.
2. Commitment:
Improving the Quality of Public Complaint Resolution Through “West Nusa Tenggara Care” (NTB Care).
2.1 Is the commitment verifiable?
Yes
Provide a brief explanation of your answer:
This commitment aims to improve the quality of public complaint resolution through improving governance, increasing human resources for service managers, and developing information systems. This commitment is expected to help improve the resolution of public complaints quickly, easily, and inexpensively.
Improvement of governance is carried out through changes in regulations, standards/procedures, and institutions for organizing public complaint services. In addition, human resource capacity buildingEnhancing the skills, abilities, and processes of public servants, civil society, and citizens is essential to achieving long-lasting results in opening government. Technical specifications: Set of ac... was also carried out through technical guidance and training.
To speed up, simplify and make this effort efficient, the development of the information system is directed at improving the features of the public complaint service management application and integrating it with several existing public complaint channels.
Provide evidence for your answer:
2.2 Does the commitment language/activities clearly justify relevance to OGP values?
Yes
Provide a brief explanation of your answer:
This commitment is highly relevant to OGP’s values as follows:
- Participation: The community freely and responsibly expresses criticism, suggestions, and complaints through the “West Nusa Tenggara Care” (NTB Care) channel. The various types of complaints submitted can become a database in the preparation of development programs, for example, programs to repair damaged road and bridge infrastructure, improve the health system, and deal with social problems.
- Transparency: Each incoming public complaint will be responded to and followed up through by regional apparatuses who have related tasks and functions. The community can monitor follow-up progress through the NTB Care application.
- Accountability: Community input and complaints can function to improve the quality of public service deliveryTo ensure that citizens of all groups are better supported by the government, OGP participating governments are working to improve the quality of and access to public services. Commitments in this are... More and government development programs. Regular reports of incoming public complaints and their follow-ups will be reported to regional leaders as a basis for decision-making.
2.3 Please select one option that best describes the commitment:
A continuation of ongoing practice in line with existing legislation, policies or requirements.
Provide a brief explanation of your answer:
The implementation of public complaint services through the NTB Care Program has actually existed and has been running since 2018. The NTB Care Program is one of the Leading Programs in the West Nusa Tenggara Provincial Medium Term Development Plan for 2018-2023.
In order to expand the utilization of NTB Care, an MoU was entered into between the Governor and the Regents and Mayors of West Nusa Tenggara regarding Cooperation in the Utilization of the NTB Care Application as well as cooperation agreement between the Regional Secretary of West Nusa Tenggara Province and the Regional Secretaries of Regencies/Cities throughout West Nusa Tenggara regarding the Utilization of the Application NTB Care.
In an effort to improve the quality of this complaint service, the West Nusa Tenggara Provincial Government provides a number of complaint channels including the NTB Care mobile application, SMS center, WhatsApp NTB Care, Instagram NTB Care, and Facebook NTB Care.
2.4 Please select one option that best describes the commitment:
Will result in a change of the rules, practices, or policies that govern a policy area, public sector, and/or relationship between citizens and is binding or institutionalized across government or specific institution(s).
Provide a brief explanation of your answer:
NTB Care’s commitment has encouraged the formation of a new institution that specifically manages public complaint services, namely the Digital Services Center Unit.
In addition, through NTB Care’s commitment, improvements have been made to the governance of the public complaint service system through policies, standards, and procedures that encourage each regional apparatus to improve the quality of handling public complaints addressed to each of these regional apparatuses.
NTB Care has also expanded the scope of cooperation by collaborating with various non-government stakeholders to jointly address social and public health problems.
Provide evidence for your answer:
2.5 Are there any recommended changes to the design of the commitment to help improve its implementation?
There is a need to sharpen how to strengthen the Service Technical Implementation Digital Services (UPTD Digital Service Institution) in terms of work procedures, application systems, HR, Facilities and Infrastructure, and the budget for operations.
3. Commitment:
Improving community health and family resilience through the Revitalization of Integrated Health Service Posts (Posyandu).
3.1 Is the commitment verifiable?
Yes
Provide a brief explanation of your answer:
This commitment aims to improve community health and family resilience by increasing the capacity of Posyandu to become a Family Posyandu. This family Posyandu provides health services that are more diverse and integrated with other village services. The family Posyandu is supported by the Posyandu information system as a medium of information, educationAccountability within the public education system is key to improving outcomes and attainment, and accountability is nearly impossible without transparent policies and opportunities for participation ..., and management of village community health data.
Through the revitalization of the Family Posyandu, it is hoped that the Posyandu institution will be well organized, quality Human Resources (Posyandu cadres) will be available, Posyandu infrastructure will be fulfilled, Posyandu data collection and reporting can be carried out, Posyandu operations will be fulfilled and convergence of other social activities will be carried out through the Posyandu.
Provide evidence for your answer:
3.2 Does the commitment language/activities clearly justify relevance to OGP values?
Yes
Provide a brief explanation of your answer:
This commitment is in line with OGP’s values as follows:
- Participation: The Posyandu revitalization program encourages community participation to gain access to better health services at the village level quickly, easily, and cheaply.
- Transparency: In addition to contributing to the revitalization of the Posyandu, the Posyandu information system will also encourage open access to information on Posyandu services to the public and other public issues (child marriage data, violence against women data), especially direct beneficiaries (toddlers, pregnant women, the elderly, etc.).
- Accountable: The development of a web-based online Posyandu information system application (SIP Posyandu) is used as a system for managing village community health data. It is hoped that this data can be used for planning rural community health development programs, as a basis for decision-making, as well as as a medium for dissemination and outreach to the community. People can access it quickly and easily. Thus accountability can be accounted for.
Provide evidence for your answer:
3.3 Please select one option that best describes the commitment:
A continuation of ongoing practice in line with existing legislation, policies or requirements.
Provide a brief explanation of your answer:
This commitment is in line with the flagship Posyandu Revitalization program contained in the West Nusa Tenggara Provincial Medium Term Development Plan for 2018-2023. West Nusa Tenggara Provincial Government also signed a Memorandum of Understanding (MOU) with 10 Regency/City Governments signed by the Governor and Regents/Mayors on Zero Waste-Based Waste Management, Posyandu Revitalization, Tourism Village Development, Poverty Alleviation, and Disaster Mitigation.
Provide evidence for your answer:
3.4 Please select one option that best describes the commitment:
Will result in a change of the rules, practices, or policies that govern a policy area, public sector, and/or relationship between citizens and is binding or institutionalized across government or specific institution(s).
Provide a brief explanation of your answer:
This commitment is strengthened by the enactment of West Nusa Tenggara Governor Regulation Number 30 of 2021 concerning the Revitalization of Integrated Service Posts. Through this regulation, district/city governments in West Nusa Tenggara Province area are encouraged to increase the institutional capacity of Posyandu in their area in order to achieve the qualification of Family Posyandu.
Through this commitment, community health services at Posyandu at the village level are also increasingly diverse, not only aimed at mothers and children, but also available for teenagers, productive age, and the elderly. Through the expansion of public health services, the degree of public health and resilience will improve.
Provide evidence for your answer:
3.5 Are there any recommended changes to the design of the commitment to help improve its implementation?
Need to strengthen institutions (governance, human resources, infrastructure, and budget) so that sustainability and achievement of results can be more optimal. With increasingly strong institutions, sustainability and achievement of results in the form of better quality services can be achieved according to the targets set in West Nusa Tenggara Provincial Medium Term Development Plan 2018-2023.
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