Eyes and Ears to Improve Public Services
Learn how a concerned mother in Kaduna, Nigeria used a citizen feedback app to notify government leaders about poor conditions in a healthcare clinic and improve access to health services in her community.
OGP Local
Through OGP Local, participants can learn how to use open government values such as transparency, accountability, responsiveness, and inclusion to better meet the needs of the citizens they serve.
When a Government’s “Eyes and Ears” Improve Public Services
In this Voices of Open Government episode, learn from a reformer in Kaduna, Nigeria about how we can inspire local governments to be more innovative in delivering public services and why incentivizing citizens to collaborate is critical.
Resources
-
Action plan – Kaduna State, Nigeria, 2021 – 2023
2021, Action Plan, Web page
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Kaduna State, Nigeria Design Report 2018-2020
2020, IRM Report, Web page
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Kaduna State, Nigeria Design Report 2018-2020 – For Public Comment
2020, Report Comments, Web page
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Kaduna State Action Plan 2018-2020
2018, Action Plan, Web page
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Kaduna State, Nigeria – Letter of Intent to Join OGP (March 2018)
2018, Letter, Web page
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Kaduna State National Action Plan 2018-2020
n/a, Post, Web Page
Commitment Performance
The following variables answer the question “Did this commitment open government?“, and focus on how government practices have changed as a result of the commitment’s implementation.
Key
No IRM data
Pending IRM Review
How to Get More Starred Commitments
Starred commitments in OGP are one of the ways the IRM designates promising reforms. The graph below shows where the major areas for improvement in action plan design and implementation should take place based on past action plans.
Key
Stars (Global average 7%)
Focus on implementation
Focus on design
Pending IRM review
No IRM data
Focus on design
Focus on objectives and impact (ambition/potential impact)
Focus on relevance to open government
Focus on verifiability
Public Participation
This table shows: 1) the level of public influence during the development and implementation of OGP action plans, 2) whether consultations were open to any member of the public or only to those invited; and 3) whether a forum existed that met regularly.
Key
Participation was closed
Participation was open to any interested party
No IRM data
Forum
Pending IRM review
Definitions
Collaborate: Iterative dialogue and public helped set agenda
Involve: Government gave feedback on public inputs
Consult: Public gave input
Inform: Government provided public with information on plan
OGP Global Report Data
The data below is drawn from the 2019 OGP Global Report. You can view and learn more about the report here.
Selected Dimensions of Open Government
This section captures how each OGP member can play a leadership role, based on IRM-based findings and third-party scores. This list does not cover all of open government and OGP members are not required to take any action.
Action implications
These are recommendations on the role that each OGP member might play in each policy area. The recommendations are derived from a combination of the IRM-based findings and third-party scores.
IRM-based findings
Reflect the performance of commitments in a particular policy area, as assessed by the IRM.
(NC) No Commitments
(CA) Commitment(s) in the policy area.
(IR) IRM-Reviewed: At least one IRM-assessed commitment.
(C) Was Complete: At least one commitment was substantially or fully completed.
(A) Was Ambitious: At least one commitment with moderate or transformative potential impact.
(ER) Showed Early Results: At least one commitment opened government in a “Major” or “Outstanding” way.
Third-party scores
Reflect “real-world” performance, i.e., performance outside of the OGP framework. Scores are comprised of various indicators collected by respected organizations.
Anti-Corruption
IRM-Based Findings
NC
CA
IR
C
A
ER
Civic Space
IRM-Based Findings
NC
CA
IR
C
A
ER
Open Policy Making
IRM-Based Findings
NC
CA
IR
C
A
ER
Access to Information
IRM-Based Findings
NC
CA
IR
C
A
ER
Fiscal Openness
IRM-Based Findings
NC
CA
IR
C
A
ER
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Eyes and Ears to Improve Public Services
Learn how a concerned mother in Kaduna, Nigeria used a citizen feedback app to notify government leaders about poor conditions in a healthcare clinic and improve access to health services in her community.
When a Government’s “Eyes and Ears” Improve Public Services
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