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Featured Commitment: Complaint Registration and Processing Mechanism

Compromiso destacado: mecanismo de registro y procesamiento de quejas

Engagement en vedette: mécanisme d'enregistrement et de traitement des plaintes

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What's in the 2019 Action Plans

This commitment story is featured in What’s in the 2019 Action Plans. Read the full publication here. 

What’s in the 2019 Action Plans Explore commitments OGP members made in their 2019 action plans, including commitments to watch in each of the eight focus policy areas in OGP’s three year strategy.

Citizens in Burkina Faso have limited opportunities to report public service delivery issues. Thus, the government lacks citizen input on how to improve delivery. Therefore, the government will pilot a complaint recording and processing system in four public service departments. Government services under consideration for this program include education, health, civil service, and justice. First, the government will establish the legal framework and technical resources necessary for an effective complaint response system. The government will then train employees and create a guide to inform government responses to public service complaints. Finally, the government will increase public awareness of the complaint management system. Increased communication between the public and government will facilitate more transparent and effective public service delivery in Burkina Faso.

 

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Explore commitments OGP members made in their 2019 action plans, including commitments to watch in each of the eight focus policy areas in OGP’s three year strategy.

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